Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I've been  trying the number that I was given since January 19th and NO ONE answers some days I'm on hold for more than 30 minutes. To resolve this issue I would appreciate someone crediting my KOHLS charge card with the merchandise credit. If I was issued a check as I was told by the sales associate this problem would have NEVER existed!
If I need to speak to a corporate refund associate please call me at ###-###-#### since they don't answer the phone.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Lorraine [redacted]

We apologize to our customer for the length of time
it has taken to resolve their concern. The refund for order 4776154301 was
processed on 03/11/2016 for the Dream On Me Vogue Stroller in...

Light Blue for $28.61 credited back onto our customer’s Kohl’s Charge
account.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I feel that the way the situation was handled was a horrible inconvenience to me.  Between live chat, emails, facebook messaging and  calls to the post office  I have spent more than a couple of hours trying to get what is rightfully mine.   The delays are not fair to the customer.  I did my part.  I ordered, paid and that is all I should have had to do.  Now another delay waiting for this credit.  It has been over a month since I placed this order and I still have to wait to get what is owed me with no thought to my time or inconvenience.  Good customer service would have taken care of this immediately and not required constant follow up or me being asked to trace the package and call the post office.  It should have been refunded in full right away.  You failed to do things you said you would within the time frame you gave.  I am now stuck with a gift card to a company I no longer wish to do business with because of the way this was handled. 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although I HAVE SUBMITTED THE REQUESTED INFORMATION NUMEROUS TIMES, here it is again:Order # [redacted] Order Date 07/21/2012Sku# [redacted]Open Front Cropped Jacket, Color Taupe, Size M. $54.50 plus 7.5% CA sales tax
Regards,
[redacted]

We apologize for the inconvenience the customer experienced due to not receiving Order 5133256380.  We did process a refund in the amount of $82.23 on the Kohl's Charge ending in 4845. Please allow 5-7 days to have the credit reflect on the customer's Kohl's Charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are working with us. To date they have delivered a TV of greater value.  To accomplish this they charged the new TV at the old price, but they still have not credited my account for the original order. Once that is completed, I will consider the matter closed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I filed this complain I stated I received a partial refund which I didnot. I received a refund for an online purchase #4343971801 that what Ireceived. I also bought a coffee make in store #249 Monroe st. Toledo oh.$268.11. That is what has not been refunded. I apologized I had brainsurgery and got the two confused. I did send  copy of receipt as requestedto Kohl's. It clearly states in store purchase at store # 249. The coffeemaker item numbers are even different that is why the amounts differ.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The value of the items has no bearings on the actions of the agent and as for the order, there was a $50 gift card (SCREENSHOT047) that would have covered the last version of the order. His negligent actions of erroneously entering the wrong CVV2 number when I stated the correct number is a result of further damage not concurrent damage as it pertains to actions after the order was made. The issue is not the order. The issue is that the agent continued negligence of putting in the wrong information and not clearly listening to the correct information. If it was wrong 3 times then actions should have stopped. As one who work with customer credit cards, my job have a SOP that states after 3 declines you cannot take that credit card as it may be stolen, marked for destruction or inactive which would not put the business in harms way. As attached I have given you a copy of the actions of the agent as he try to charge my debit card. If you need further proof I can forward the original email with the bank's representative's email address (SCREENSHOT048) that this attachment originates to show the validity of said attached document. I want to resolve this without going through other channels to resolve it.
Regards,
[redacted]

We apologize for the frustration our customer experienced with online Order 6201907263. We have processed a return for our customer for the missing item. We applied a credit to the customers Kohl's Charge ending in 0187 for $39.81 and emailed her Kohl's Cash in the amount of $12.31. We also applied...

a $30.00 credit to her Kohl's Card for the inconvenience.

Unfortunately, we do not issue cash back for Kohl's gift card. It is also stated on the gift card is only redeemable for merchandise at the Kohl's store or Kohls.com. It also states it is not able to be redeemed for cash or the purchase of other gift cards and also is unable to be applied as a form...

of payment to the Kohl's Charge. At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept response until my account has been credited for the $454.64 plus the $16.47 finance charge. I was told it would be 7 days on November 5, 2014 and received an email stating it would be processed. I waited  and nothing was applied to my account and instead was added additional finance charges. When I called on November 14, I was assured it would show up by the 8th business day. I then called again on November 17 and told I have to wait additional 7 days due to a mistake on their part. This is completely unacceptable.  I continue to get the run around  with  Kohls. I want my account to reflect the credit immediately. I began this process on October 17, 2014 I have had enough of this companies  horrendous  customer service.  Why is it so hard for them to do what they stated they would do .  
Regards,
[redacted]

As previously stated our products are placed
in our advertisements in order to alert our customers of the sale price of that
item, based on availability. This information is stated on the back of our
sales flyers. The customer is welcome to return the merchandise
if she is not satisfied with her purchase.

Upon review of recent order, we can confirm the items were not properly shipped causing a mis-ship of the order. We have measures in place to ensure matters as such are reviewed internally. A refund has been processed back to the form of tender used. We are unable to speed the processing...

time of the credit. We apologize for any inconvenience caused.

I did Not request refund , the error was on kohls part I asked for items to be reshipped and not for credit. But kohls said they are uncapable to process the reshipment of my order. Yes I did use kohls cash with anticanticipation that I would receive the order, for kohls to penalize me for their error is poor customer service on their part. I am including 2 of my email responses requesting all I wanted was the items I ordered.

We apologize for the inconvenience our customer experienced with Order [redacted]. Can the customer please clarify if the item has been returned to Kohl's, so that way we can expedite her return. It does not show a return being received as of yet on Kohl's end.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11750894, and find that this resolution is satisfactory to me. 
Regards,
Stacey C[redacted]

Our records indicate our customer submitted an order on 11/23/15 that earned a Kohl's Cash coupon. This coupon was issued on 11/23/15 and sent to the customer via email to the same email address that is listed on this complaint, which is the same email address listed on the customer's order. ...

The advertisement for Kohl's Cash provided dates for both the earning period and redemption period - Earn Kohl’s Cash® November 23, 2015 through November 29, 2015; Redeemable in store and online November 30 through December 6, 2015. We are unable to reissue an expired Kohl's Cash coupon.

The return was processed on December 28, 2016. Please allow up 3-5 business days for it to appear on our customer's Kohl's account.

We have mailed out a gift card for our customer in the amount of $510.00 to the address provided on the claim. Please advise our customer to allow 7-10 business days.

Upon review of our customer's inquiry regarding Order
4478625168, it appears it is a duplicate order. The customer did confirm
receiving the original order in full and is responsible for her balance of $984.20.
The reason she did not receive credit on her Kohl's Charge is because she was
not...

double charged for the items in question. The items were sent in error.