Kohl's Corporation

We advise the customer to return to the store with a copy of this complaint indicating our response. As stated we are able to look-up purchases made via a Kohl's Charge account as far as 18 months. We are unable to process a refund without the physical merchandise.

We have partnered with our Rebate Department and have confirmed a $250.00 Gift Card was activated on April 15, 2016. Please allow 7-14 business days to receive in the mail.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However the respondent did not respond to the false advertising issue, only the expired coupon issue. I do not believe that this person is incompetent, or has a lack of reading comprehension, so it's only logical to conclude that they are intentionally avoiding this issue - false advertising.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I didn't see any efforts from Kohl's to resolve my case.
Regards,
[redacted]

Kohl's reserves
the right to correct any errors, inaccuracies or omissions and to change or
update information (including, without limitation, information related to text,
pricing, availability and product descriptions) at any time without notice
(including after you submitted your order and confirmation was received). Regrettably
this was not a Kohl’s Cash earning period. We apologize for any disappointment.

We apologize for the inconvenience our customer experienced with online
Order 7464462209. A refund has been processed as January 03, 2017 in the amount
of $389.54. Please advise our customer to allow 7-10 business days for it to
reflect.

Upon review of our records, it does show the return was successfully applied to the Visa ending in 2312. The customer would need to contact the bank to discuss the return credit being applied to a new card since this transaction took place originally over 4 years ago.  At this time we consider this matter closed.

Upon review of order [redacted], our records indicate a refund in the amount of $25.42 was processed back to the form of tender used on 12/29/14. In addition, a credit for the shipping charge was processed on 01/02/15 in the amount of $6.95 back to the form of tender used. The credit to your charge...

card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. Unfortunately, we are unable to ship the item. We apologize for any inconvenience.

We regret to hear the customer lost their ring at one of our store locations. While Kohl's is not responsible for any personal lost or stolen merchandise, our store associates will make every effort to assist a customer during this time. If personal property is unable to be recovered, customers may...

be advised to file a claim with their local police department or to file a claim with your insurance, if your item was insured. We do regret any inconvenience that this matter may have caused.

We do have our premium electronics policy printed on the back of our
Kohl's receipts. Certain electronics brands or warranty products must be
returned within 30 days from the date of purchase with original packaging and a
valid receipt or account look-up. Refunds for warranty products are...

handled by
the warranty service provider. Even exchanges are not allowed on premium
products. The store must process a return and the customer can repurchase the
item. To view a list of Premium Electronics and Warranty products, please copy
and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086.
I hope you find this information helpful and apologize for any inconvenience
this may have caused.  We do stand by our electronics policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As previously stated, had I been supplied with your policy prior to broken promises from two of your reprensentatives, this response would suffice.The lack of empathy in your response is ridiculous and I will never return to Kohl's as a customer.
Regards,
[redacted]

Upon review of our customer's Kohl's Charge account, we have taken the necessary steps to update their credit profile to reflect as current with zero delinquencies. We advise our customer that it may take up to 60 days for this information to reflect on their credit profile. A letter was mailed to...

our customer and may be used as evidence of the correction in process, in the interim.

We stand by our previous statement, and consider this matter closed.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received a refund of $274.43 on 12/14/15.  Their apology is meaningless and I will never use Kohls again.
Regards,
[redacted]

Certain electronics brands or warranty products must be returned within 30 days from the date of purchase with original packaging and a valid receipt or account look-up. Refunds for warranty products are handled by the warranty service provider. Even exchanges are not allowed on premium products....

The store must process a return and the customer can repurchase the item. To view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086. Kohl's stands by it's Electronics Premium Policy.

At this time we are unable to process international credit cards or ship outside the continental U.S. (except for Alaska, Hawaii and APO/FPO's). Upon review of the order, the items order were delivered to the shipping address listed on the order. If the customer did not retrieve the items from the...

address listed, we advise her to reply advising this so that we can investigate further. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I was unable to type in the response regarding the response to my complaint. I will provide the address for the gift recipient and want them to remove the additional $40 charge placed on my credit card this weekend from Kohls (now charged $80 for a $40 gift that was never received) and they will need to confirm that has been rectified as well.Gift recipients address is:
Regards,
[redacted]

Payments must be posted to the account by 7:00pm Central Standard Time. We stand behind our previous statement.

Our records
show the customer should have received their anticipated refund at this time.
If the customer states that have not received their refund, we advise the
customer to contact our Corporate Refund Department directly. They can be
reached at ###-###-####. We apologize for any additional disappointment.

Our records indicate we received her complaint through a different
channel and have addressed her concerns. The customer has been advised she has received all the appropriate return credit.