Kohl's Corporation

It appears our customer has already been credited as of February 05, 2017. For Order 7709702165, we processed a credit for $74.36 on January 17, 2017 to their Kohl's Charge.  For Order 6971824737, we applied two credits, one in the amount of $21.25 and the 2nd for $19.57 which was applied to...

the Kohl's Charge tendered.  Please advise our customer to allow 3-5 business days for this to post on their account.

We apologize for any inconvenience our customer has experienced during her most recent store visit. We are partnering with our store for more information. Once we have received more information from the store, we will be happy to reach out to our customer.

Our records do not indicate any additional charges assessed by Kohl's. We advise the customer to attach a copy of her bank statement to investigate the charges further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted by a customer service representative on 11/11/14 and was told a refund was issued on that date, but it would take up to 7 days for it to process. It has been 9 days since then, and the credit is still not reflecting on my account. 
Regards,
[redacted]

Some discounts may not apply to prestige brands of
cosmetics, skincare and select prestige brands of fragrance; select
electronics/electric brands; select sporting goods; and Nike merchandise.
Please see the Terms & Conditions that you received with your coupon for
specific details. I am...

sorry that you were unaware of this exclusion when you
made your purchase. Unfortunately we are unable to accommodate the customer’s
request to discount the Nike item. This not a decision made by Kohl’s, but directly
from the vendor. To resolve the matter we are offering to credit the difference
to the customer’s Kohl’s Charge account. We advise the customer to reply with
the new order number for the credit.

I would like the $49.27 charge refunded to me as well as all of my items that I originally purchased.

We apologize to the customer for the inconvenience of having to go to the store, only to be told that she could not return the rug.  We encourage our customer to go back to the store when it is most convenient for her and speak with a member of management. We are able to facilitate a return for...

the rug under our hassle free return policy for the full price she paid for the item, given that our customer still has her receipt. If she does not have her receipt, she will be given a Kohl's Merchandise Credit (KMC) for the lowest selling price within a 13-week period. For more information, our customer is welcome to view our return policy here: [redacted]

Our records show the customer's Kohl's Cash from Kohls.com order #[redacted] was resent on 02/08/16, to the e-mail address [redacted]. There is no indication that the message was undeliverable. We hope this information was helpful.

We regret the customer failed to receive their Registry Rewards. We have submitted a request to place their Reward on front end processing to be issued as soon as possible. We advise the customer to allow a few weeks to receive this. We apologize for any inconvenience.

Our records indicate our customer received the $20.00 of Kohl's Cash via email which was earned on order #7752383203. This was subsequently used on an online purchase on June 26, 2016. As such, the return value was reduced by $20.00. Additionally, the Master Card was credited accordingly. If our customer is having outstanding issues, please have them contact the issuer of their Master Card.

We advise the customer to reply with the e-mail address as well as order number as we were unable to locate the order the customer is referring to. We apologize for any inconvenince.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I will accept their solution; although I do not appreciate them sending a gift card that requires me to shop at their business again and take another chance that we will have the same problems.  I would much prefer that they had of just refunded the money so I can shop elsewhere. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This entire complaint began because Kohl's would not honor the 20% discount they originally quoted. A 20% discount was exactly what I should have received from the beginning. This last response from Kohl's states that they would offer 20% off a future order for me. I would absolutely have accepted that, as that has more value than $50. However, I just contacted customer service to place an order and was told by the customer service representative (his name was David) that the 20% discount had been denied by the company. He then placed me on a 15 minute long hold (more wasted time) and offered me a 15% discount.Now, this complaint is about more than false advertising and fraud by Kohl's; It is now about lying, cheating, and stealing from a customer. It is absolutely unacceptable for you to tell the Revdex.com that you will honor the 20% that should have been honored initially, and then lie to the customer and not offer this at all. I cannot express my dissatisfaction enough. I have wasted so much time on this entire situation. I only hope this somehow benefits other customers in the future as it is showing the true character of the company. I have shopped here for so many years and given Kohl's my money and business over so many other stores. It would be difficult to truly put my full disappointment into words.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I have attached the letter the store manager at khols wrote stating she took the good back and it was fraud.
Regards,
[redacted]

We regret to learn the customer's credit card was used without his authorization. If the credit card used was a Kohl's Charge card, we ask the customer contact our internal Fraud Team at ###-###-####. If the credit card used was a third party credit card, the customer must contact his financial...

institution for assistance.

We...

recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service. Our customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the service anticipated.

We advise the customer to reach out to our Corporate Refund department directly for assistance. They can be reached at ###-###-####. We apologize for the delay in response.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In May 2014, I ordered a converse shoe, order # [redacted], the other never got delivered because it got lost according to Kohls customer service after I had made several call to them to inquire. In June 11, I ordered and paid for the same shoe with order #[redacted] to be delivered at the [redacted] Store. I was at the store on June 13 to pick up the shoe and realized it was the wrong size. I returned the shoe to the store the same day and ordered the correct size via phone call to customer service (from the kohls store). The order number for this is [redacted]. As you can see from the attached statement for June, there are three different purchases that matched the three order numbers mentioned above. I am yet to receive the refund for order number #[redacted] which was returned in store. The one for order number [redacted] was never delivered because it was lost in the mail. I think kohls screwed up the return and swapped them. As you can see from the statement for payment and credit, they labeled #[redacted] as a return to the store (39.97 plus shipping of 7.53). This order was lost and never returned to store, the other that was returned to the store was #[redacted]. Also, please note that prices are different for each other because the shoe price reduced due to sale and I had coupons to use for the last order.This matter is dragging forever, I spent countless hours on the phone trying to resolve this, each time I explain to them, they apologize and admit their mistake and promise to credit my account but they never do.
Regards,
[redacted]

Based on retail value of Order 8637649322,  the customer would need to file a police report and file a claim with UPS. Kohl's can verify that UPS picked up the item from our fulfillment center. UPS has confirmed that they met someone at the residence. At this time, we consider this matter...

resolved.