Kohl's Corporation

We apologize for any inconvenience our customer experienced. Unfortunately, we are not reissuing or replacing any expired Kohl's Cash. Kohl's Cash does need to be used by the redemption date listed on there. Unfortunately, that applies to our dollar off coupons as well.

Our records show we received the customer's complaint through another channel and have addressed her concerns. On 12/14/15 we credited the earned Kohl's Cash back to Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge...

account. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Signage and pricing accuracy is very important to us and we make every effort to ensure that all merchandise is correctly labeled. We advise the customer return the mis-marked merchandise to the store. Please notify [redacted] that the product is mis-marked, and [redacted] will be able to remove the product from the floor. If you would like to purchase an alternative scale, please inquire with the store management in regards to inventory. We apologize for the inconvenience.

Regrettably, we are unable to cancel the Kohls.com order, as it has already shipped. In addition, the charges on a customer's charge card are authorizations that went to the charge card company when the customer hits "Place Order"; a customer's funds will be held for each attempted Kohls.com order,...

until we are able to systematically verify the order status. The credit card company holds these funds; however, these authorizations will drop automatically within several business days. Our records indicate there were no known system errors at the time the order was placed. We advise the customer to contact their financial  institution for further assistance.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]this is partially resolved. Kohl's did in fact finally get the pick up order correct. We are now waiting on Kohl's bill to see if in fact they credit the correct and complete amount. If that happens, we will consider this experience completed.  Thanks for your help and patience. [redacted]

We have received the customer's complaint through a different channel and have addressed the concerns directly with the customer.

We apologize for the inconvenience the
customer experienced when attempting to place an order on Kohls.com.  We
did apply a $5.00 credit to the customer's Kohl's account ending in 5607. The
credit will post within 3-5 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The issue was not that there were not enough to purchase.  The issue is that the product is advertised to be twice as much as you actually receive in a package.
Regards,
[redacted]

We received the customer's complaint via different channel and confirmed the 40% off adjustment has been credited.

Thank you so much for being the intermediary for me with this HORRIBLE, HORRIBLE merchant.  There is nothing in my spam email because I check it daily to remove unwanted junk mail.  I NEVER received the Kohls cash and it's been reported several times.  I spoke to Flor on 08/29 and [redacted] on 10/01; both told me that they were going to send me the $20 Kohls cash.  But, neither did not! To date I have been given the run-around.  So let Kohls know that I will be bringing the comforter set back and getting a full credit for the $143.  I will use my [redacted], etc accounts to get  a new comforter set.  They can expect me to return the set within the next two weeks after I find a new comforter set.  They can KEEP their Kohls cash.  Respectfully, [redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We did contact our customer directly to attempt to resolve our customer's concern.

Our records show that this package has been delivered to the
shipping address the customer entered when they placed the order on Kohls.com.
In cases like these, we are unable to issue a pickup. We...

suggest the customer contact
the current resident to see if they have the package for the customer to pick
up.

We are more than happy to research our customer's concern. Is the customer able to provide the promo code she was attempting to apply on the order.

We apologize for the multiple contacts the customer endured to resolve her concerns. The customer's recent experience is not truly indicative of our services. We have addressed the customer's concerns, corrected and errors, and attempted to rectify the matter. We apologize for any additional disappointment.

Our customer needs to speak to our Corporate Loss Prevention Department. It appears we have attempted to reach out to her numerous times to discuss her corporate refund and have been unsuccessful at making contact with our customer. Once she returns our call, we will be happy to issue her refund as...

soon as possible. The number she can contact us at is ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I followed their FAQ on how to handle lost Kohl's Cash. I took the receipt to my local store and they told me nothing could be done without the pin. This was on 10/2, the same day it would expire if I was not able to use it. I came home and sent a message to Kohl's. I received a very nice reply with an apology and instructions to place an order and I would be given a $10 credit once I sent my order number. I placed an order on 10/3 and sent the order number. Then I was told they would not give me a credit because I did a 'store pick up.' There was not restrictions on how much I ordered or how I had it shipped/picked up. I sent numerous emails simply asking them to honor their promise but to no avail. Once I said I was filling something with the Revdex.com, they told me to have the clerk at the store call them so they could walk them through how to give me a $10 credit. By this time, I've been jumping through hoops and was tired of it. I feel asking for my entire order to be credited was not asking too much. The order was less than $50 because I picked it up at the store. 
Regards,
[redacted]