Kohl's Corporation

Signage and pricing accuracy is very important to us and we
make every effort to ensure that all merchandise is correctly labeled and
placed with its corresponding sign. If a mistake is made, and an incorrect sign
or piece of merchandise is incorrectly posted on a sales rack, the price listed
on...

the sign or merchandise should be honored at the point of sale register. I
regret that our associates were not more accommodating when the matter was
first brought to their attention. Please know that your comments have been
taken seriously and I will be forwarding your concerns to the store's District
Manager for internal review.

I totally dis agree. Since I have received the Khols cash the stores have always accepted the Khols cash after the date. Whoever has replied to this email is stating they only accepted by the expiration date and that is totally false. I feel I am being ripped off due to a change which a simple email or simple letter would have cleared up. If this is how Khols is going to treat their loyal customers this is very sad.  I still think they should honor the old Khols cash and not make any exceptions after the Chang on August 1st. I'm sure a lot of customer did not know. I would even accept a letter to present to the store to use my Khols cash. I am not asking for money I just want what's fair. This is not ten dollars this is eighty dollars.  I would also like the name of [redacted] of Khols and or an address as I will be reaching out to all.  Please help to resolve this. Khols is a multi billion dollar company, and it's just not fair. [redacted]

Our records show the customer was contacted by an Advisor in the Executive Office, and her concerns were addressed. The applicable credit was processed, and the customer was offered 30% off replacement item and free standard shipping. We advise the customer to reply with the new order number to receive the applicable credit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below:I know from prior phone calls to Kohl's that given a Kohl's order number, their customer service can look up the Kohl's cash codes used in the order. It is because of current delay that I am now only able to locate two of four full Kohl's Cash codes used in my canceled order #[redacted]:KOHL'S CASH VALUE: $7.47KOHL'S CASH NUMBER: 225066162108633PIN: 8627 VALID: 03/03/2017-03/17/2017KOHL'S CASH VALUE: $55.97KOHL'S CASH NUMBER: 225075814187153PIN: 9474 VALID: 02/24/2017-03/26/2017The other two sources are Kohl's cash of $10 value each, ending 4366 and 6746 as listed in the order confirmation details, and I know for a fact that customer service can verify their use towards my order balance, via their internal system.I expect a good faith effort at investigating my claim as I have provided all the information necessary and available, and I will not entertain any further excuses for delay. Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I will contact this [redacted] as advised and HOPE to receive this gift card.   
Regards,
[redacted]

We were unable to find the customer's rebate with the information provided. At this time we advise the customer reply with their rebate tracking number for further research.

We apologize for the inconvenience our customer experienced on their recent store visit. We will be more than happy to address our customer's concern, but we need more information. Is the customer able to provide the location of the store where this took place?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Well, I must indicate that on my receipt there is absolutely no indication that there is a thirty day policy. I am one valued customer they will lose if they fail to accept the product back because my receipt does not indicate such. I will return every piece of merchanize that I have at my house back to their store. They are very untruthful

We apologize for the experience. Per our return policy, as long as the customer had his packing slip, a refund back to the form of tender used should have been processed. The customer is able to return through the mail in a prepaid package or if the customer would like to receive an immediate...

refund, he would need to return to the store and speak with the Store Manager to process the refund. Upon review of the order, the items were paid for using a MasterCard as this how the customer will be refunded.

We have processed a return for our customer for Order XXXXX9179 in the
amount of $25.06. Our customer will also be receiving $11.00 in Kohl's Cash
emailed to her to the email provided on the order. We also will mail out our
customer a $30.00 gift card for the inconvenience and frsutration she
experienced.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This IS acceptable to consumer. Please just note how she will receive the gift card, and when. 
Regards,
[redacted]

We have confirmation that the package was provided to FedEx.  It would be FedEx's responsibility to reimburse our customer since it was a shipping issue. Please contact FedEx for further assistance. At this time, we consider the matter closed.

Upon review of the order [redacted], we
have already advised our customer that a credit return was processed. We advise
our customer that returns may take 14-30 business days to post to most major
credit card accounts. We apologize for the inconvenience, and poor customer
service...

experience.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I spoke with the manager last Friday afternoon and he said he would put Kohl's cash in the mail for me that day, as of May 19th (week later) I still have not received.  I don't think I will be going to Kohl's anymore, as they do not seem to appreciate their customers.
Regards,
[redacted]

Kohl's Cash can be used only during the dates specified on the coupon. Kohl's Cash promotion periods are always advertised on the Kohls.com homepage, our advertisements and at checkout, you will see a message stating how much Kohl's Cash was earned and the expiration date. We apologize for the...

incorrect information she may have been provided.

Upon review of order [redacted], we can confirm a return was processed for the item. The Kohl's Merchandise Credit was remailed to the customer on January 26th. Please allow 10-14 business days to receive this. We apologize for any inconveniences.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I still find it hard to believe that a company, such as Kohls,would TAKE SO LONG to admit to their error. This could have been solved months ago.
Regards,
Jean [redacted]

The portion
used with a gift card was returned to a Kohl’s Merchandise Credit, and mailed
to...

the customer via USPS. Please allow 10-14 business days to
receive this. We apologize for any inconvenience.

We have processed a return for the missing item from Kohls.com order #4384055902 on 12/22/15, back to the customer's MasterCard ending in 3498. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.