Kohl's Corporation

We are happy to honor the sale price for the replacement purchase of the damaged item she received however we do require a credit card on file as a security measure to ensure it's not a fraudulent purchase. We apologize for any inconvenience.

Upon review of our customer's concern, we have confirmed we are unable to re-activate the customer's gift card. For more specific information, our customer can contact our fraud department directly at ###-###-####.

We received the customer's complaint through a different channel. The customer has been advised his information was not released and is protected. In addition, an order was placed for the correct item.

The customer has received the full refund amount as the shipping has also been refunded back to the form of tender.

We apologize for the inconvenience and frustration you
experienced in regards to not receiving a call back as requested originally.
One of our advisors in our Executive Offices, did leave you a voicemail for you
today, to follow up with your concern and address it further.

Store associate fail to tell consumer about the policy.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls contacted me offering to give me a discount code (which is widely available on the internet), and either accept my return or pay for the alterations to get them hemmed correctly (since Kohls had removed the original hem). I find this solution completely unacceptable, especially after hearing that another friend of mine who had ordered the same pair of pants for the same event, also had the same alterations made to remove the hem (poorly I may add) and tag altered. I find this to be completely unacceptable, and Kohls needs to acknowledge that this business practice is unacceptable and to provide the proper compensation for our trouble and the inconvenience that this whole ordeal has caused.
Regards,
[redacted]

We have
reviewed our customer's concern as well as received a response from our buying
office. They have confirmed the dress the customer is ordering is not available
and will not be carried by our vendor. For the inconvenience and frustration
our customer has experienced, we would like to send our customer a $30.00 gift
card. If the customer agrees, please have them confirm by replying with their
mailing address.

Please have the customer verify the order number. We are unable to link the customer's email provided in the complaint to an email on a order.

We stand behind our previous statement. We are unable to honor refund the difference.

We will be happy to research further on our end. Does the customer have a receipt for the return?

We have attempted to get in touch with our customer directly.  Please advise our customer to contact us directly at ###-###-####, so we may address our customer's concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are more than happy to research our customer concerns. Is the customer able to provide an order number so we may research further.

Our records indicate, there were several different purchase attempts made for the same item which violates our purchase limits with specific items. This information is listed on our kohls.com as well as all of our sales advertisements. We have removed the restriction however we will continue to...

monitor for quantity limit abuse and that we have the right at any time to deny him from making purchases on our site.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have updated the balance on the following gift cards for our customer:1110210833770247736- $472.971110210384451260630- $472.97We apologize for the inconvenience this many have caused.

Upon review of Kohls.com order #[redacted],
the merchandise was received back to the Warehouse on 12/30/14. . We advise our customer that returns may take 7-14 business
days. We are not able to expedite returns credits. We apologize for any inconvenience this may cause you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's tried to sell me two damaged diamond rings and a third diamond ring that was of such poor quality that it was appraised for $5000 less than the retail value they advertised it at. It is no coincidence that 3 of the same rings were faulty. I fully understand that in normal circumstances if  a customer returns something they get the used Kohl's cash deducted from the refund but this is not a normal circumstance. I never intended to return this ring. It was my engagement ring and was supposed to be forever. It was upsetting enough to have to exchange it once but after 3 times of trying to get one that was acceptable Kohl's failed to provide me with a replacement that was of an acceptable quality and not damaged. If I could have kept the ring they would have no problem in letting me keep my Kohl's cash. I tried everything 3 times to keep this ring and it is solely Kohl's fault that I could not because they were never able to provide me with a ring that was not damaged and of inferior quality. Because Kohl's forced me to have to return the ring without a replacement, I feel that in good faith they should never have deducted the value of the Kohl's cash from the refund. This policy should not apply to something that is their fault. Had I kept the ring I would have kept the Merchandise bought with the Kohl's cash and they would have had no problem in giving it to me, so there is no way they should now be deducting it from my refund when they are responsible for causing the need to return the item. I am extremely disappointed in their customer service. I have been a loyal customer and they have ruined my engagement and put me and my fiancé out of a lot of money that we should have to be able to put toward a new engagement ring of good quality. I was not only sold inferior products three times, but have been put through hell by this company that refuses to do the right thing. This policy on Kohl's cash should only apply to someone that returns something they don't want and should not apply to a customer who had to return something that Kohl's sold damaged three times with no replacement. Their inability to resolve this and do what is right considering the situation makes me never want to shop here again and to also warn others of their horrible customer service and them selling damaged and poor quality diamonds so that nobody ever has to go through what I have and have their engagement ruined
Regards,
[redacted]