Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We regret to hear the customer was not able to use their earned Kohl's Cash. At this time we have applied a $90.00 credit back to Kohls.com order #[redacted] , back to the customer's Discover ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize...

fro any inconvenience.

We apologize for the inconvenience and frustration our customer
experienced with online Order [redacted]. We have processed a full refund for
$14.97 which will be applied to our customer Kohl's Charge.

We apologize for the inconvenience our customer experienced with Order 5735329486. We have processed a refund for our customer for the items that were not received. We will be mailing out our customer a KMC for $14.21 and also, $22.51 in Kohl's Cash was emailed to our customer to the following...

email:  [email protected].

The customer needs to reply STOPALERTS, not only STOP to 56457.  That is the only way to stop mobile alerts.

We have processed a return for Kohls.com order #[redacted] on 11/11/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience. Additionally, we advise the customer to update their shopping profile before placing any future orders. We apologize for any...

inconvenience.

We thank our customer for the valued feedback, and will forward this to the appropriate team for review. As we believe this was an isolated incident, our customer is welcome to shop Kohls.com again with no hassle.

We will be mailing out our customer a $30.00 gift card. Please advise our customer to allow 7-10 business days to receive the gift card via USPS.

We are unable to locate a Kohl's Charge account with the information provided. We advise the customer to reply with the account number so that we can research this further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

We apologize for the inconvenience the customer experienced. Kohl's return policy is posted in our Customer Service areas, on the back of our
sales receipts, and on our website at www.kohls.com for our customers'
convenience.The following is an overview of our return policy:With a original...

receipt:•A cash or credit refund based on your method of
payment•An even exchange•A Kohl's Merchandise Credit•A
corporate-issued refundWith a gift receipt:•A Kohl's Merchandise
Credit•An even exchange•A corporate-issued refundWithout a
receipt:•A full refund on your original tender if you paid with a Kohl's
Charge or any other major credit card•An even exchange•A Kohl's
Merchandise Credit based on the lowest 13-week sale price•A corporate-issued
refundIf the original purchase was made using a check, the customer will
receive cash if you have your original receipt. Without your receipt, you will
receive a KMC based on the above policy.For your security, we may ask
for a valid form of identification.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
they never did try to help me with the multiple charges and orders...these were all due to the khols workers negligence not my own...they placed the multiple orders which caused multiple charges and im still going to receive 2 of the same orders and im still going to have to wait for my funds back when I return the duplicate order put in by them....
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret to hear the customer continues to endure frustrations with our company.  As previously stated, we are unable to resolve the customer's concerns with the provided information. At this time we advise the customer to reply with a detail account of how we may assist them if they would like assistance via Revdex.com.

Please inform our customer we stand behind our previous response. Our records indicate $36.30 was credited back to the VISA gift card ending in 0734. The customer needs to partner with the issuer of the VISA gift card for a replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am still waiting on an email that was supposed to be sent to me on 01/04/16, and it is now 01/07/16. I have not received anything in the mail nor has this issue been resolved. I am still one nightstand short and it's been over a month. 
Regards,
[redacted]

We advise her to reply with the Visa gift card numbers on the card and where this was obtained as we are unaware of such promotion. Once we receive this information we can investigate further.

Upon review of the customer’s original transaction, it
appears the order was rejected due to the mismatch address and billing and information.
We did attempt to contact the customer via phone to...

verify the information but she
did not return the call until the next business day. Unfortunately the
replacement order was placed after the Kohl’s Cash earning period. As a gesture
of goodwill and our commitment to customer service we have credited $160.00
back to the customer’s VISA on June 3, 2015. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This represents failure to honor the return policy stated on the receipt for the merchandise.   
Regards,
[redacted]

We apologize for the inconvenience our customer has experienced recently
regarding her store purchase, At this point, the customer's only option is to
return the merchandise back to our store for a full refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Hayley [redacted]