Kohl's Corporation

Upon review of order [redacted], a refund has been processed back to the form of tender used in the amount of $34.91. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We...

apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am satisfied with the credit of 25.00 which was what I walked for on day 1 but was refused.  No one has contacted me from the business, if they did they have not left any messages I check my messages daily.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have rejected the offer.. Because I did receive the funds back and had to re order the coat and took a size smaller because they no longer carried the coat in the size I order.. I  had to pay more for the coat I reordered than before and the coat doesn't fit.. I  was told if I  returned the coat I will not receive my discounts. So I  am stuck with a coat I can't fit or ware.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret to hear some of the customer's desired merchandise was canceled. . We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our...

vendors. In addition, please be advised that the selection of merchandise may vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers and on Kohls.com. Additionally, our records show all applicable items from Kohls.com order #[redacted] have been shipped. We apologize for any inconvenience.

Our records indicate we received the customer's complaint
through a different channel and have addressed their concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will consider this matter closed when I am credited the $70 in Kohl's Cash I am owed.  I recently placed Order# 4431776298 and would like the $70 to be applied against that order and back on the card I used to provide payment. Given that I have had no replies to my emails via Kohl's directly, I am only comfortable closing this matter through the Revdex.com since that's the only way I've been able to receive a response.
Regards,
[redacted]

Per our customer's complaint, a relative purchased the items, is the customer able to provide a receipt off of a credit card statement or bank information for the proof of purchase? More information is needed in order to resolve for our customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello.  I would like to thank the Revdex.com for trying to get Kohl's to respond to my complaint.  I do not accept their offer.  I will continue my efforts by contacting my local consumer news team and the Federal Trade Commission.  Thanks, again.  Have a nice day!Sincerely,[redacted]

Hi,Have you heard from the company? Yes NoNOAre you satisfied with the company's efforts to resolve this matter? Yes NoNO. I understand that I will only get partial refund. However, I did not get the partial refund, even it is two months after the case was opened. I want my gift card form refund, which is worth $98.66. The company said it will mail to me, but which kind of letter needs to take 2 months to mail ? That is ridiculous. Why can't they just tell me the gift card number and the code at the back of the card?Could you please help me with this case? Thank you. Best regards,[redacted]

I don't really understand what it is ur asking me to do here.. I have never done anything like this I am unfamiliar with what to do or what to say except the truth and the fact that I didn't get any refund from this situation.. yet they kept my jackets going on 2 months now thank u

Here is the invoice I received with the dark grey sweater instead of the color I ordered. If you please also forward this to Kohls. I really am thankful for the help. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just had another $145 debited from my banking account today. This is awful! You can't just keep taking people's money without their permission! 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our records indicate we received her
complaint through a different channel. Upon review of her
Kohl's Charge account our records do not indicate the account has ever been
paid off. The customer has already been advised to provide proof of payment.
She should contact the Collections Department...

at ###-###-#### to resolve the
matter.

We
recommend the customer visit his local Kohl's store with her receipt and
request to speak with a Store Manager to assist with processing the return. We
apologize for any inconvenience.

Our customer spoke to our Corporate Refund department. They have resolved our customer's concern as of August 02, 2016.  Any other questions, they would need to contact ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This link does NOT provide rebates for my products!
Regards,
Jennifer [redacted]

We emailed our customer a $20.00 Kohl's Cash to the following email: [redacted] on January 07, 2017. Also, 2 credits were applied to our customers Kohl's Charge ending in 3971. One credit is for $7.41 and the other is for $14.43. We apologize for the inconvenience and frustration our customer...

experienced with her online order.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]