Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kimberly [redacted]

Upon
review of the order [redacted], we are able to
confirm the packages were shipped separately because the merchandise is sold as
a set of two. Our records indicate the package was redirected to the address
the customer provided our Kohls.com team. Also, it appears the customer received
a $30...

accommodation due to the inconvenience. If the package is unable to be
redirected the customer will receive a refund, and is welcome to re-order the
merchandise.

The customer is aware why she needs to contact our Corporate Loss Prevention directly and speak with them. Unfortunately, this is an issue that is unable to be resolved via the Revdex.com. She is aware. Are you able to close it?

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Actually, that information was provided as you can see for yourself. Also, they have the order number and have full access to my account information so lying about it is quite silly. Kara [redacted]
[redacted]
Regards,
Kara Cooper

Upon review of Kohls.com order [redacted] the customer earned $60 in Kohl's Cash which he used on 12/20/14.  The refund was reduced due to the redemption of the Kohl's Cash. This information is outlined in our return and Kohl's Cash policy. We will not accommodate the...

customer's request for a full refund.

Upon review of the order, a label was never created for the missing items which means the package was never picked up by our carrier. We have processed a full return for the missing items back to the form of tender used. We are unable to reship the items however if he would like to reorder the...

items, we will honor the original sale prices and an additional 15% off. We advise he contact us with the new order number to make the adjustment. We apologize for any inconvenience.

We apologize for the inconvenience our customer experienced with Order 6902955256. We are partnering with UPS to conduct a trace on the package since they confirm delivery. UPS states they will start the investigation and follow up within 8-10 business to see if they are able to locate the...

package.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's has failed to answer the other question at hand as to why their social media staff refuse to respond. Someone in this department needs to be re-coached, or, ideally, fired. Kohl's has yet again committed to ignoring their customer by not fully answering the questions I clearly laid out in this complaint. Is reading difficult for Kohl's staff?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response offers no resolution.
Regards,
[redacted]

In order to assist our customer, we would need the receipt information or more specified information in regards to whose name was supposed to be on the Corporate Refund.  Our Corporate Refund department does not have any information listed under the name or contact information provided on the...

complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The matter has been resolved I received 40.00 worth of gifts cards in mail and apology from Kohl's on January 30,2017
Regards,
[redacted]

We
apologize for difficulty the customer has had in receiving her adjustment. We
have contacted the management team at the [redacted] Kohl’s and they will be
happy to accommodate our customer’s adjustment. If the customer can please
simply bring her receipt in store they will process the adjustment.. The current
Kohl’s Cash earning period ends March 26th, so in order to earn Kohl’s
Cash she would need to go in store before this date. Otherwise, she may wait
until our next Kohl’s Cash earning cycle in April.

Upon review of the order [redacted], our...

records indicate there were no
known system errors at the time the order was placed. He will
need to return the item to his local Kohl's store or we can schedule a UPS
pick-up for the item and process a return back to the credit card used. We are
unable to refund the charge back to his credit card without the merchandise.
Also the customer’s order total was $46.59 before the shipping cost was added,
therefor not qualifying the customer for free shipping. Due to this we would be
unable to accommodate the customer’s request for shipping reimbursement.

Revdex.com:
 After filing my complaint with the Revdex.com and calling Kohls Corporate Office twice, I was finally able to speak with someone who informed me what exactly had happened.  He stated that my original call on December 3, 2014, did not begin any refund process like I had been told. The customer service department was still looking into where the merchandise went and had not started a refund. They kept pushing to have me reorder the original merchandise and pay a 2nd time. After calling corporate a second time, I received an email stating that the refund had been started and I would have it within 3 days, not the 7-15 business days that I was told in the beginning. I should not have ever had to call corporate in the first place. When I made the original call on December 3, 2014, and stated that my merchandise was missing and even UPS agreed that only 2 of the 4 packages were ever shipped, my merchandise should have been re-shipped and everything would have been fine. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We have processed a return for Kohls.com order #[redacted]
on 12/29/15, back to the customer's Master Card ending in [redacted]. We advise our
customer to allow 10-14 business days for the credit. We apologize for any
inconvenience.

Our
records show a return for the missing item from Kohls.com order #[redacted] was
processed on 12/22/15, back to the customer's Discover ending in [redacted]. We
advise our customer to allow 10-14 business days for the credit to appear. We
apologize for any inconvenience.

Upon review of the order [redacted], we were unable to verify the order for security reason as this is why the order was cancelled. We apologize for any inconveniences.

Our records
indicate we received the customer’s complaint through a different channel and
the customer has been addressed. The customer has been informed who initiated
the suspension of their Kohl's Rewards account, and that we are unable to
reactivate your Kohl's Rewards access.

Kohl's offers merchandise to consumers through this site and...

its
retail stores. Kohl's is a
retailer, not a wholesaler, and Kohl's does not sell to
individuals or dealers for the purpose of resale to others. Kohl's reserves the
right, in its sole discretion, to limit the quantity of items purchased per
person, per household or per order.
These restrictions may be applied, at Kohl's discretion, to orders placed by the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping
address. We stand behind the decision made by our Corporate Loss Prevention.

Upon review of our customer's inquiry, our customer would need to contact ###-###-#### and speak directly to a representative to assist further with her return. They need information verified prior to processing her return.