Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This situation continues to become more of a hassle.  After I had contacted Kohls.com customer service a fourth time to advise that the shoes are in stock online, even though the representative who advised me my order had been lost and the shoes were no longer in stock, I have had additional troubles.  I spoke with a representative, Gus, who confirmed the shoes were in stock and that he would honor the previous discounts.  When I had advised him that I had yet to receive my refund from my previous canceled order (part refund on my credit card, the other part as a merchandise credit) he advised that the credit had been made that day, which was a different date than was explained in my response from Kohls on the Revdex.com response.  He also advised that contrary to what the manager/supervisor had told me, the full amount was applied to my credit card and I would not be receiving a merchandise credit.  With this information, I had him order my shoes as I figured I was being reimbursed the full amount on my credit card.  I did receive my shoes on January 4.  That same day, I received my refund; however, the refund was split and I received part on my credit card and a merchandise credit/gift card in the mail.  I had wanted to use that merchandise credit/gift card to buy my shoes when it was reordered, instead I paid the full amount on my credit card and am now stuck with a merchandise credit for a store that I no longer want anything to do with.  I do not understand why nobody can reach out to me and I have to waste more of my time calling Kohls to fix ANOTHER error that they have made.  If you can't get your information and or shipping information right, you should clearly not be operating as a business.  I am now having to call Kohls for a FIFTH time to fix this problem and have absolutely no faith that it will be rectified because whether I speak with a supervisor or a regular customer service representative, I cannot get correct information.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,   this is if they apply the credit back to my credit card account asap,  and I do not have to call or complain again about this complaint.
[redacted]

We apologize for the inconvenience our customer experienced on her
most recent Kohls.com order. The customer has 30 minutes to edit or cancel an
order after receiving his order confirmation. Unfortunately, since the customer
placed the order, the customer would still be responsible for the...


package.
 
https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MDUyNjc5OC9z...⇄

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohls is asking for the SKUs (again).   Already provided all info in my letter, email and the live chat with Kohls. Here it is again... I ordered TWO BLACK Vera Wang tights, two pair - SKU on the invoice says 89028994. I ordered two pairs of Black tights. Kohls sent me two pairs of GREY tights. I need Kohls to send me the correct items (2 pair of black tights). I also need Kohls to provide me a return shipping label (at their expense) to mail the wrong items back. I want the wrong items picked up from my porch (at Lohls expense amd by Kohls setting up a UPS pickup from my porch. I shouldn't have to drive to UPS AND I shouldn't have to drive to Kohls to exchange these. This is Kohls error and they need to fix it. I am so unhappy with Kohls service. They have replied to me in email twice, asking me to "cooperate by coming into a store to exchange". Not doing that. Kohls needs to fix their mistake, take accountability and send me what I ordered a month ago!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have applied a credit to our customers Kohl's Charge in the amount fo
$2.65 and are mailing out customer a Kohl's Merchandise Credit in the amount of
$42.60. Please advise our customer to allow 7-10 business days to receive via
USPS.

We will be happy more than happy to research our customer's concern. Does the customer have a copy of the receipt for the return available?

We stand by our previous response, and consider this matter closed.

We apologize for the inconvenience for the inconvenience our customer experienced regarding her most recent store visit, as well as Kohls.com order. We did attempt to search an order for our customer, but were not successful. The customer states we charged her $12.99, we would need something from...

her credit card showing we cleared a charge for $12.99 so we can address our customer's concern further.

We will be more than happy to look into our customer's complaint. Please have them provide a copy of their receipt so we may research further.

We apologize for the missing order. We issued a refund for the order in full to the customer’s original method of tender, a Visa card, on December 11, 2015. We are sorry the refund has not posted to the customer's bank or credit card account. To research this further, we need a copy of the customer’s monthly Visa card statement showing the absence of the return that should have posted around 12/11/15. We ask the customer to please e-mail a copy of her statement statement to [redacted] or fax it to Kohls.com Support at ###-###-####. We ask the customer provide her name and order number on the fax. With this information, we will be able to research issue further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Ok I will be contacting the attorney general on this matter. I know my laws. If you make contact with a client/debtor, you can not contact then until the next day. So contacting and speaking to me was understandable but calling me again an hour later after been spoken to is againts fdcpa laws. I will make sure this is brought to the attention and see any further actions legally that can and will be taken.Regards,
[redacted]

We are happy to schedule a UPS pick-up for the duplicate items and process an immediate return once they are received. Our records indicate the customer has requested a packing slip for the orders to be sent to her that has been mailed. In addition, our records do not indicate the customer being...

told to keep the items as this is not our normal procedure. We apologize for any inconvenience.

Our records indicate our customer was only charged for the items that were shipped. The order total came to $149.61 and that only for items that were shipped.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The collections department won't listen and is disrespectful. All Kohls can say is contact them because they know what they are doing is unethical and illegal. They are not trying to make a resolution. You guys have over 180 negative complaints about Kohl's. I refuse to let this harassment continue as it is illegal to do what they are doing. I will conduct a complaint to the general attorneys office as a follow up. Thank you for your time Revdex.com.
Regards,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and if they are able to provide me with the help and information requested then I will accept this matter as closed 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have processed a full refund for both items for our customer. When she returned the item to the store, we did apply a credit in the amount of $19.57 to our customers Kohl's Charge. Also, she was provided a Kohl's Cash in the amount of $31.57 that was used on the same day to purchase toys. At this time, we consider this matter closed.