Kohl's Corporation

We apologize for the inconvenience. We have processed a credit for $26.75 that will be applied to our customers Kohl's Charge. Please allow at 3-5 business days for it to reflect on their account.

We advise the customer to attach a copy of the original purchase receipt and return receipt to research further the refund amount given to the customer.

The customer
contacted us originally on April 1st, 2016, and stated she accidentally left
her jacket in a dressing room. Upon review of our customer's claim, we are
unable to confirm her jacket was located in our store. The store states they
located a jacket, but it was not the customer's based...

on the description
provided. The customer states hers was blue, the one located in our store location
was black. We did advise the customer to file a police report and contact
either her homeowner's or renter's insurance, to see if there was a possibility
they would reimburse her for her jacket. As a gesture of goodwill, we did offer
our customer a $250.00 Kohl's Gift Card or a $200.00 corporate issued check, which
she states she found unacceptable. We inquired with her to provide proof of
purchase, but the customer states she is unable to locate it. Please note
Kohl's is not responsible for lost or stolen personal belongings. If the
customer reconsiders our offer, we will be more than happy to send her either
the $250.00 Kohl's gift card or $200.00 corporate issued check.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have attached a copy of my receipt, which I also faxed to number ###-###-#### on 12/11/2014 at 2:46pm.
Regards,
[redacted]

When a return is processed any discounts used with the original purchase will be reduced from the total refund as it was reduced from the original price of the item to reflect a lower sale price. This also includes any Kohl's Cash that may have been earned or used with the original purchase. The...

refund amount will be for the actual amount paid for the item with the original transaction. We advise the customer to reply with her original receipt information starting with the date so we may review for any discounts or Kohl's Cash used.

At this time we advise the customer to respond with the Kohl's Cash number for further research.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]This refund, if it actually comes through in another 10 days, is short by $9.57  Kohl's charged me $62.54 and is refunding $52.97.  THe package was not delivered because of "an incomplete address" per the US post office so is no fault my mine it was undeliverable. Therefore I should be be responsible for their shipping charge. Thank you

Kohl's was notified by the carrier that the customer's anticipated package was returned due to "No mail receptacle, unable to forward." We have processed a return for the Nutribullet on 02/09/16. We advise our customer to allow 10-14 business day to receive this. We apologize for any...

disappointment.

Customer has reached out to us through a different channel.
Appears a full refund was processed for our customer as of August 08, 2016.

We have processed a return for both orders, 5212733750 and 5884535153. The credits for both orders are in the amount of $99.96 and $11.84. Please advise our customer to allow 3-5 business days for it to appear on their Kohl's charge ending in 7281.

We apologize for the missing item. A full refund to the original method of tender has been completed and will be appear on the customer's end in an average of two weeks.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Pam [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not true that I informed the change of my address on Nov 26th.  Instead, I informed them on Nov 6th. A representative said she could help me change the address (by calling ups and FedEx), and another representative said he would refund me. Both happened on Nov 6th. Afterwards, since I didn't get refund, I called Kohls many times, and many representatives said they would refund me. Kohls should have all the records of our conversations.
Regards,
[redacted]

Our records show the return for Kohls.com order #[redacted] was processed on 12/16/15. $3.22 was processed back to the customer's Discover card ending in [redacted], and the $30.00 as a Corporate Refund. We advise the customer contact our Corporate Refund Department at ###-###-#### if they still have not...

received this. We apologize for any inconvenience.

We apologize for any inconvenience our customer has experienced. When placing a "Buy
Online, Pick up in Store" order, the payment has to be made online in
order to pick the item(s) up from the store. The order is then held at the
store for five calendar days. We do send a reminder...

email one day before we
cancel the order and return the merchandise to the store floor. Once the order
is cancelled, the account will be credited for the amount of the order. Our records indicate a refund was processed for order on December 31, 2015.

Revdex.com:Two complaints were made directly to Kohls. Both instances I asked that my complaint be escalated. Both times I was told I'd be contacted within 48 hours. I was never contacted. I still have received no correspondence regarding this matter other than through this complaint. Kohls is extremely poor with customer care. At no point was any sort of compensation offered. I had to fight to get refunded for items that were sent to the wrong person. Despite kohls recognizing that they sent my items to the wrong person, I was told I wouldn't receive a refund unless the woman returned them. So I would've remained charged for the items had this woman not contacted me and sent the items back. This is beyond poor customer service. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I did receive the refund amount specified.  However, I don't like the customer service, how long it took me to get the matter resolved and most importantly, their website is still giving incorrect information.  At no time was I offered help.  I would like to see them correct the website.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize to our customer for the inconvenience they have experienced. Our records indicate that a $49.22 return was processed at the store on February 10, 2015, for the 2-in-1 Art Desk & Easel (SKU# 95806624). Also, there is a note that customer did not receive Play-Doh Super Pack (SKU#...

95569858). If there is an additional item the customer did not receive from order number [redacted], we ask the customer to please provide the product number for the item not received. This SKU# or product number is listed on the packing slip. We look forward to resolving this matter for our customer.

I just want my money back. And an apology

Upon review of Kohls.com order # [redacted], we are able
to confirm a return for the missing item was processed on 06/24/15. We advise
our customer to allow 10-14 business days for the credit to...

appear on her
Kohl’s Charge account. We apologize for the inconvenience.