Kohl's Corporation

Our rebate department has
responded and have confirmed they did mail out a $36.00 rebate prepaid card
to  [redacted], (tracking
number 76226711) which was the name on the rebate form.They have agreed to mail out once
again to the address submitted on the rebate. The address this will be sent to is :[redacted].

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spent at least over 4 hours across multiple phone calls with Kohl's in the last two months requesting a refund. All the answer I got was I will get a refund in 14-30 business days. I do not wish to spend another several hours begging for my refund. I want my refund be issued immediately and mailed to my address in the forms of a merchandise credit.  
Regards,
[redacted]

Upon review of the order [redacted], a refund has been processed back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any...

inconvenience.

Our rebate department has agreed to mail our customer another $48.00 rebate card as agreed. Please advise our customer to allow 4-6 weeks to receive via USPS.

We sent an electronic update to [redacted], and [redacted] to remove any negative information that may have been reported in consideration of the circumstances that occurred. Please keep in mind that it may take the consumer credit agencies up to 60 days to reflect the updated...

information. A letter has been mailed to serve as evidence of the corrections in process in the interim.

We are more than happy to research our customer's inquiry. Please advise our customer to provide their order numbers, if possible.

Kohl's is unable to place orders via the Revdex.com portal. Our customer can
call our customer service number at ###-###-#### and reference incident 170524-012463, in which we noted the price honoring for her item to reflect her previous order. For the inconvenience and
frustration our customer experienced, we are more than happy to send our
customer a $50.00 gift card. If the customer agrees,  please have them reply
with their mailing address.

Is the customer able to provide the KMC number or a copy of the front and back of the Kohl's Merchandise Credit which was issued to our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's refuses to stand behind their prices.  They post a price and did not honor it.
Regards,
[redacted]

We have addressed our customer's concern previously. At this time, we consider this matter closed.

We apologize for the inconvenience our customer experienced with online Order 11882617. We have processed a credit to our customer's Kohl's Charge in the amount of $23.57 Kohl's Charge ending in 6344.  Another credit will be applied as well, in the amount of $20.00. The total for the return...

will be $43.57. Please advise our customer to allow 3-5 business days for this to appear on their Kohl's Charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Nothing was really done, I was told to come into store & she would show me how the price tags work. I do not need to know how the tags work, I have already learned that they charge for each pair of undies in a pack & just feel this is a really odd way to charge customers. I have not had a change to get back to store yet as I live clear downtown, 264 blocks round trip, so I feel that is a long way to drive to not know what store was even going to do about the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]When I spoke to the male representative on the phone I told him that the item was already assembled and that is why I did not want to return it. It took 4 hours to put together. I have ordered several items through kohls and am disappointed.
Regards,
[redacted]

The customer would need to send in a rebate form, which has been attached in this response. It does state on rebate form to please allow up to 8 weeks to receive their reward in the mail. If it has been over 8 weeks, we would need a copy of the rebate information or a tracking number to research...

further on our end.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our records show a return for the missing item from Kohls.com order #[redacted] was processed on 11/21/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. Regrettably, due to security purposes we are unable to place a new order on the...

customer's behalf. If the customer still desires the merchandise, we will honor the original  price paid. We advise the customer to place her order online, or call our Kohls.com Customer Service at ###-###-#### for assistance. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Credit received. Thanks.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The refund was processed on January 4, 2015. We ask the customer allow an average of seven days for the credit card refund to be visible on her end and seven to ten business days to receive the Kohl's Merchandise Credit in the mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I think this was a completely lackluster response from Kohl's and didn't at all show that they really grasped how inconveniencing and time consuming this experience was for me.  To say that coaching will be done when three out of three employees (two of which were managers) failed to follow through on promises made, each resulting in more wasted time, frustration and inconvenience to me is not a sufficient response,  and to offer me 20% off my next order??  Anyone can find a 20% (or 30%) coupon if they Google it.  I'm completely shocked by this canned, ineffective response.  Thanks Kohls.  I'm glad to see how much you value your customers.
Regards,
[redacted]