September 4, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Field Manager for our *** Regional Office, followed up on the information *** *** providedHe informed our office he spoke with *** *** and addressed her
concerns*** *** issued her a refund for the $fuel fee along with an additional $as an adjustment on her rentalThe refund was issued back to *** ***’s *** account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am confused with this resolution as *** told me the cheque would take 3-weeks, but their response to Revdex.com says I would receive it in business daysWhich is it?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below
I could not find a way to respond on your websiteThis complaint has most definitely NOT been satisfiedI have not received the "multiple calls" that U-Haul claims to have madePlease re-open this complaint and direct U-Haul to respond to me
Regards,
*** ***
August 14,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customer *** ***
*** *** the Executive Assistant in our *** ** Regional Office sent the following e-mail to *** ***
Dear *** *** - I have received the forward of the
information you had provided to theRevdex.com regarding your recent rentalI would like to sincerely apologize for the Inconveniences that you had encounteredReviewing the notes on your complaint, I do clearly see that we did not do what we said, and I again, apologize for that.I personally have issued a credit to your card for the $that we had promised youAdditionally, I have issued a second credit to your card for $50.00, our u-haul reservation Guarantee, as we clearly dropped the ball in effectively communicating some necessary changes to your reservationAlthoughIi understand that you did not want the already Issued $vip coupon, I will be leaving that active, so if you do decide to give us an opportunity to redeem ourselves in your eyes, you can use that couponI've attached copies of the above noted refunds, as well as the vip coupon, and again, sincerely apologize for the inconveniences that we had caused youSincerely, *** ***
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely, *** *** Executive Assistant
U-haul International
September 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our East Houston Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to
Ms*** and addressed her concernsHe also offered his apology along with one month of free storage due to the fact that the credits did not process as quickly as she anticipated, which caused her bank account to incur overdraft feesMs*** declined the free month but *** *** relayed if she changed her mind to stay another month, it would be at no charge
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 6, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our President for our *** Regional Office, followed up on the information *** *** providedHe informed our office he contacted *** *** by phone and
email and advised her of a refund for $he issued back to her *** *** account for the delay and inconvenience she experienced with her U-Box transactionThe refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
August 12,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customer *** *** *** the Area Field Manager over the *** *** ** dealer spoke to MsLitle on 8/*** *** informed *** *** he would refund $to her *** card because of her difficult
experience with her rental
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-haul International
Thank you for your concern for our customer Ms***
*** ***, Senior Staff for our *** *** Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
Hello ***, Please accept our sincere apology for the delay in shippingYou
file has been reviewed and a credit in the amount of $has been applied to your credit cardThank you for taking the time to contact usU-Haul Customer Service
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this ***er to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 6, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Traffic Manager for our *** *** *** ** ***, followed up on the information *** *** providedAlthough he was unable to reach *** *** by phone, he did issue her a
refund for the $Reservation Guarantee Fee back to her *** accountThe refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 9,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Mississippi Regional Office, followed up on the information Ms*** provided and sent her the following email in
response:
Ms ***, I have attached the letter stating it was an error on our part regarding the spelling of your nameAlso,your receipt from Sioux Falls SD is attachedThank you in advance, *** *** Executive Assistant, U-Haul Coof Mississippi (***) Office: ###-###-#### viop: ***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
U Haul not only failed once but twice and it continues to fail on us the customers and affected party. We are requesting the full refund as explained in the complaint. And let me be cleared, the full refund will not even get close to the extensive amount of our own money we had to spend towards correcting their mistakes and failures. Their fails cost us the savings we had for the relocation to Texas and put us in a dire situation that we do not wish on no one, mind you I have a child. We were on the road suffering due to their mishaps. A trip that would normally take 14 hours turned into a 4 day trip that drained all our finances. The company as being irresponsible and rude with us from the beginning. The employee [redacted] at the Orlando, FL was very rude and unkind, non cooperative and disrespectful to us during our phone conversations. We contacted Uhaul locations and the headquarters many times and our claims had been ignored, giving us no choice but to take action against them. Please, resolve this once and for all and take responsibility for your failures. UHaul failed and I don't recommend them to anyone. Be aware, stay away from this company.
Regards,
Joan Belmont
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our [redacted] Regional Office, reviewed the recent comments from Ms. [redacted] and Mr. [redacted]. As per policy, Ms. [redacted] was issued a refund for $50 per day for the amount of days we were late on delivery. The refund for $350.01 was issued back to her [redacted] account on September 18th and should post on her next credit card statement. No further refund will be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], Senior Staff for our Metro DC regional office, followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and advised him of a refund for...
$400 as an adjustment for the delayed box along with an additional $100 refund to help offset the poor customer service [redacted] received.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 23, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, advised our office she removed the Overtime Note from Ms. [redacted]’s contract and left a message for Ms....
[redacted] requesting a call back to inform her of their resolution.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company and this supervisor are employed by a corporation that should stand on professional grounds. The supervisor whom called me can apologize all she wants. She is just about the 10th person to give me an apology. However, their apologies mean absolutely nothing. This company, and particular location will operate just as horrible as it did before, same way it will continue to do so; no matter how many complaints are actually filed. This isn't simply about my reservation being moved over. This is mostly about the reason why this location operates as they do... Creating reservations weeks and months in advance for people and still falling behind, treating their customers like their a piece of crap, calling them names, hanging up telephones.. If thats how they want to do it, customers like me can do it right back. But I will not allow to be treated this way like I am some sort of animal or worse. I was neglected and disrespected from the moment I made my reservation to weeks later when I was suppose to pick up my reservation. I specifically went through the headache of placing reservations extremely early because I had to drive cross-country to reach my destination by a certain day and time or else I would be homeless for a coupe days. I had to drive cross-country trying not to risk my life because I had to obey the posted speed limits, especially of the trailer, while still needing to reach my destination on time. I was put through headaches, and this is the third time at this very location I had to go through something like this, no matter how many times I complain, they continue their disgraceful operations of this location. Also, if this location was behind on schedule and reservations then THEY should have been the ones getting other trailers from other remote locations, instead of looking at me, raising their voice to myself and my wife, to tell me that I of all people had to drive across town to get a trailer if I wanted it, "or else you're just gonna have to wait because neither of us are going through that trouble", the very words of their employees who should all by the way be fired, that location should be SHUT DOWN! I have worked and experienced various retail services and NEVER in my life had I been treated so inhumane! $50, nor does $100 make up for the headache, stress, travel, gas, AND time that I had to go through. Therefore, I am demanding a FULL refund of my money, because the $150 that this supervisor is giving me I WILL NEVER use it again at Uhaul. I am literally, leaving a company like this who is not loyal to their customer. Therefore, I want a FULL refund back to my credit card because I REFUSE to use their services ever again!
Regards,
[redacted]
August 14, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customers [redacted] and [redacted] whose name appears on the contract. [redacted] the Area Field Manager over the [redacted] dealer spoke to [redacted] today. He explained because the rental was over two years...
old on 5/31/12 he was unable to verify the charges on [redacted] contract. [redacted] said he would send the Halls $214 in VIP Certificates. These certificates can be used for a future purchase or rental on the many products and services U-haul has to offer.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted] Executive Assistant
U-haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response that was sent...
to me by [redacted] was COMPLETELY UNACCEPTABLE! The diction of the email was such that I was at fault for their system's glitch. The response also did not address the course of actions U-Haul will take against the Hollywood Branch manager Supratar and the reservations manager we spoke to over the phone for their atrocious customer service. Moving is a very stressful time in peoples' lives, and the least a moving company can do is provide decent customer service to alleviate a little of that stress, not make it exponentially higher!
I will never visit the Hollywood U-Haul again. The only shinning light throughout this entire experience, and the only reason I will ever consider giving U-Haul any more of my business again is the exceptional customer service we received from [redacted].
Regards,
[redacted]
September 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted], our Executive Assistant for our Northern Louisiana Regional Office, reviewed the recent information [redacted] provided. [redacted] is the actual card holder and who [redacted] spoke to in regards to obtaining the information to her bank. She sent the information to our Credit Card Processing Department to contact [redacted] bank to drop the hold for $37.04 if not already.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
First of all, I did not receive any phone call or message from U-haul. I am [redacted], not Mr. The thing is that I did return the cargo with 3/4 tank of fuel level not 1/2 tank. I do not know the internal checking system of U-haul, but I only used 19 miles in that day; it is impossible using that much fuel. Moreover, I did fuel the tank before I return. I am sure I return the cargo with 3/4 tank of fuel level.
Regards,
[redacted]
August 18, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Area Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He explained after reviewing the...
contract, Ms. [redacted] took the truck to a corporate location to have the engine code read. Our representative checked and erased the code after it was determined this was not a code that would present any safety issue on the equipment. Mr. [redacted] went on to explain that the equipment in question has had no necessary repairs since this rental. A refund for the $50 Reservation Guarantee Fee was issued due to the furniture pads not being available at the pick up location. The refund was issued back to Ms. [redacted] account and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 4, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Field Manager for our *** Regional Office, followed up on the information *** *** providedHe informed our office he spoke with *** *** and addressed her
concerns*** *** issued her a refund for the $fuel fee along with an additional $as an adjustment on her rentalThe refund was issued back to *** ***’s *** account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am confused with this resolution as *** told me the cheque would take 3-weeks, but their response to Revdex.com says I would receive it in business daysWhich is it?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below
I could not find a way to respond on your websiteThis complaint has most definitely NOT been satisfiedI have not received the "multiple calls" that U-Haul claims to have madePlease re-open this complaint and direct U-Haul to respond to me
Regards,
*** ***
August 14,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customer *** ***
*** *** the Executive Assistant in our *** ** Regional Office sent the following e-mail to *** ***
Dear *** *** - I have received the forward of the
information you had provided to theRevdex.com regarding your recent rentalI would like to sincerely apologize for the Inconveniences that you had encounteredReviewing the notes on your complaint, I do clearly see that we did not do what we said, and I again, apologize for that.I personally have issued a credit to your card for the $that we had promised youAdditionally, I have issued a second credit to your card for $50.00, our u-haul reservation Guarantee, as we clearly dropped the ball in effectively communicating some necessary changes to your reservationAlthoughIi understand that you did not want the already Issued $vip coupon, I will be leaving that active, so if you do decide to give us an opportunity to redeem ourselves in your eyes, you can use that couponI've attached copies of the above noted refunds, as well as the vip coupon, and again, sincerely apologize for the inconveniences that we had caused youSincerely, *** ***
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely, *** *** Executive Assistant
U-haul International
September 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our East Houston Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to
Ms*** and addressed her concernsHe also offered his apology along with one month of free storage due to the fact that the credits did not process as quickly as she anticipated, which caused her bank account to incur overdraft feesMs*** declined the free month but *** *** relayed if she changed her mind to stay another month, it would be at no charge
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 6, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our President for our *** Regional Office, followed up on the information *** *** providedHe informed our office he contacted *** *** by phone and
email and advised her of a refund for $he issued back to her *** *** account for the delay and inconvenience she experienced with her U-Box transactionThe refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
August 12,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customer *** *** *** the Area Field Manager over the *** *** ** dealer spoke to MsLitle on 8/*** *** informed *** *** he would refund $to her *** card because of her difficult
experience with her rental
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-haul International
Thank you for your concern for our customer Ms***
*** ***, Senior Staff for our *** *** Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
Hello ***, Please accept our sincere apology for the delay in shippingYou
file has been reviewed and a credit in the amount of $has been applied to your credit cardThank you for taking the time to contact usU-Haul Customer Service
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this ***er to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 6, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Traffic Manager for our *** *** *** ** ***, followed up on the information *** *** providedAlthough he was unable to reach *** *** by phone, he did issue her a
refund for the $Reservation Guarantee Fee back to her *** accountThe refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 9,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Mississippi Regional Office, followed up on the information Ms*** provided and sent her the following email in
response:
Ms ***, I have attached the letter stating it was an error on our part regarding the spelling of your nameAlso,your receipt from Sioux Falls SD is attachedThank you in advance, *** *** Executive Assistant, U-Haul Coof Mississippi (***) Office: ###-###-#### viop: ***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
U Haul not only failed once but twice and it continues to fail on us the customers and affected party. We are requesting the full refund as explained in the complaint. And let me be cleared, the full refund will not even get close to the extensive amount of our own money we had to spend towards correcting their mistakes and failures. Their fails cost us the savings we had for the relocation to Texas and put us in a dire situation that we do not wish on no one, mind you I have a child. We were on the road suffering due to their mishaps. A trip that would normally take 14 hours turned into a 4 day trip that drained all our finances. The company as being irresponsible and rude with us from the beginning. The employee [redacted] at the Orlando, FL was very rude and unkind, non cooperative and disrespectful to us during our phone conversations. We contacted Uhaul locations and the headquarters many times and our claims had been ignored, giving us no choice but to take action against them. Please, resolve this once and for all and take responsibility for your failures. UHaul failed and I don't recommend them to anyone. Be aware, stay away from this company.
Regards,
Joan Belmont
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our [redacted] Regional Office, reviewed the recent comments from Ms. [redacted] and Mr. [redacted]. As per policy, Ms. [redacted] was issued a refund for $50 per day for the amount of days we were late on delivery. The refund for $350.01 was issued back to her [redacted] account on September 18th and should post on her next credit card statement. No further refund will be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], Senior Staff for our Metro DC regional office, followed up on the information [redacted] provided. She informed our office she spoke to [redacted] and advised him of a refund for...
$400 as an adjustment for the delayed box along with an additional $100 refund to help offset the poor customer service [redacted] received.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 23, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, advised our office she removed the Overtime Note from Ms. [redacted]’s contract and left a message for Ms....
[redacted] requesting a call back to inform her of their resolution.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company and this supervisor are employed by a corporation that should stand on professional grounds. The supervisor whom called me can apologize all she wants. She is just about the 10th person to give me an apology. However, their apologies mean absolutely nothing. This company, and particular location will operate just as horrible as it did before, same way it will continue to do so; no matter how many complaints are actually filed. This isn't simply about my reservation being moved over. This is mostly about the reason why this location operates as they do... Creating reservations weeks and months in advance for people and still falling behind, treating their customers like their a piece of crap, calling them names, hanging up telephones.. If thats how they want to do it, customers like me can do it right back. But I will not allow to be treated this way like I am some sort of animal or worse. I was neglected and disrespected from the moment I made my reservation to weeks later when I was suppose to pick up my reservation. I specifically went through the headache of placing reservations extremely early because I had to drive cross-country to reach my destination by a certain day and time or else I would be homeless for a coupe days. I had to drive cross-country trying not to risk my life because I had to obey the posted speed limits, especially of the trailer, while still needing to reach my destination on time. I was put through headaches, and this is the third time at this very location I had to go through something like this, no matter how many times I complain, they continue their disgraceful operations of this location. Also, if this location was behind on schedule and reservations then THEY should have been the ones getting other trailers from other remote locations, instead of looking at me, raising their voice to myself and my wife, to tell me that I of all people had to drive across town to get a trailer if I wanted it, "or else you're just gonna have to wait because neither of us are going through that trouble", the very words of their employees who should all by the way be fired, that location should be SHUT DOWN! I have worked and experienced various retail services and NEVER in my life had I been treated so inhumane! $50, nor does $100 make up for the headache, stress, travel, gas, AND time that I had to go through. Therefore, I am demanding a FULL refund of my money, because the $150 that this supervisor is giving me I WILL NEVER use it again at Uhaul. I am literally, leaving a company like this who is not loyal to their customer. Therefore, I want a FULL refund back to my credit card because I REFUSE to use their services ever again!
Regards,
[redacted]
August 14, 2014
Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customers [redacted] and [redacted] whose name appears on the contract. [redacted] the Area Field Manager over the [redacted] dealer spoke to [redacted] today. He explained because the rental was over two years...
old on 5/31/12 he was unable to verify the charges on [redacted] contract. [redacted] said he would send the Halls $214 in VIP Certificates. These certificates can be used for a future purchase or rental on the many products and services U-haul has to offer.
Our customer are very important to us and we regret to hear of situations that cause problems for them.
Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, [redacted] Executive Assistant
U-haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response that was sent...
to me by [redacted] was COMPLETELY UNACCEPTABLE! The diction of the email was such that I was at fault for their system's glitch. The response also did not address the course of actions U-Haul will take against the Hollywood Branch manager Supratar and the reservations manager we spoke to over the phone for their atrocious customer service. Moving is a very stressful time in peoples' lives, and the least a moving company can do is provide decent customer service to alleviate a little of that stress, not make it exponentially higher!
I will never visit the Hollywood U-Haul again. The only shinning light throughout this entire experience, and the only reason I will ever consider giving U-Haul any more of my business again is the exceptional customer service we received from [redacted].
Regards,
[redacted]
September 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted], our Executive Assistant for our Northern Louisiana Regional Office, reviewed the recent information [redacted] provided. [redacted] is the actual card holder and who [redacted] spoke to in regards to obtaining the information to her bank. She sent the information to our Credit Card Processing Department to contact [redacted] bank to drop the hold for $37.04 if not already.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
First of all, I did not receive any phone call or message from U-haul. I am [redacted], not Mr. The thing is that I did return the cargo with 3/4 tank of fuel level not 1/2 tank. I do not know the internal checking system of U-haul, but I only used 19 miles in that day; it is impossible using that much fuel. Moreover, I did fuel the tank before I return. I am sure I return the cargo with 3/4 tank of fuel level.
Regards,
[redacted]
August 18, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Area Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He explained after reviewing the...
contract, Ms. [redacted] took the truck to a corporate location to have the engine code read. Our representative checked and erased the code after it was determined this was not a code that would present any safety issue on the equipment. Mr. [redacted] went on to explain that the equipment in question has had no necessary repairs since this rental. A refund for the $50 Reservation Guarantee Fee was issued due to the furniture pads not being available at the pick up location. The refund was issued back to Ms. [redacted] account and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International