Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedHowever, I do feel that the clerk should be reprimanded for the lack of customer service
Regards,
*** ***
*** ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our SW Ohio regional office, followed up on the information *** *** provided He informed our office he left a message for *** *** advising her that a refund for $had
been issued back to her *** *** account The refund should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for them Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** *** Executive Assistant U-Haul International
Thank you for your concern for our customer Mr***.*** ***, our GM for our U-Haul Moving and Storage at *** ***, followed up on the information Mr*** providedHe informed our office he issued a refund for the fuel fee back to Mr***’s *** accountThe refund for $should post on
his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Western Quebec Regional Office, followed up on the information Ms*** providedHe informed our office he corresponded with Ms*** by email and advised her of a refund for $as an adjustment
on their rental due to the inconvenience they experienced
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately, the problem is still not resolved I was charged again for the amount of $on 8/27/from location U-HAUL-STG-CHESTE *** ***, PA This is the same location where the problem first occurred I have not visited or rented any equipment from Uhaul so this charge is fraudulent I have attached a snapshot of the charge that was posted to my credit card for your convenience
Regards,
*** ***
Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** Regional Office, followed up on the information Mr*** providedShe informed our office she contacted Mr*** and advised him of a refund for $as an adjustment on his rental
The refund was issued to his Visa account and should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 12,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers *** *** and *** ***, whose name appears on the rental agreement
*** ***, our Executive Assistant for our West Sacramento Regional Office, followed up on the
information Mr*** provided and sent them the following email in response:
I have reviewed the concern you filed with the Revdex.com in ArizonaI am at a loss to explain how the reservation got so convolutedNo one can give me an explainationYou are correct, your reservation was made far enough in advance to be honored in DavisYou have requested $I feel you should receive $I will credit that amount back to the *** card that ends in ***I will process the refund today and you will see it back on the card in to business daysPlease accept my apology for the mixup
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our *** *** regional office, followed up on the information *** *** providedHe informed our office he sent ***
*** a check for $84.50, which she should receive in the next business days
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms***
*** ***, our President for our *** *** Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and advised her of a refund for $270, which she should receive within the
next business days
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, I did have an appointmentSee the attached documentAs you can see from the attached document, I made the reservation on 8/29/at pmThe reservation was made by a representative of U-haulYOUR COMPANY MADE THE RESERVATION! Second, the owner of the store DID NOT say that he could do the wiring installation, but that it would take a whileHe said that the guy that did the wiring installation was not going to be in that dayI told him that I had a reservationHe explained that the reservation was made by the dispatch and not the storeI asked if he could ask the guy that did the wiring installation to come in since I had a reservationHe said no, that there was nothing he could doAt no time did he say that he could do the installation and that it would take a whileI have a witnessI attempted to call the owner back as well as *** *** after they called me, but when I called the owner back I was told to leave a message that was not returnedI would appreciate an apology in which U-Haul admits that 1) I had a reservation that should have been honored 2) the owner did not say that it would take a while but refused to do the wiring installationAn apology that misrepresents the facts isn't much of an apology
Regards,
*** ***
Thank you for your concern for our customer Ms***.*** ***, our Field Manager for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office the credit issued back to Ms***’s card was canceled and the refund was issued in cash.Our
customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will wait to be informed on a proposed action to resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate a response from U-Haul, but do feel that specific actions as to how this issue will be concretely resolved is necessary. Again, I thank you for the response and look forward to hearing more
Regards,
*** ***
July 28,
Revdex.com ID#: ***
Thank you for your continued concern for our customers Mrand Mrs***
*** ***, our Executive Assistant for our Western Massachusetts and Vermont regional office, reviewed the recent comments Mrs*** relayedShe informed our office she issued a refund for $back to their *** accountThe refund should post on their next credit card statement
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 16,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers Mrand Mrs***
*** ***, our Executive Assistant for our Northern Louisiana Regional Office, reviewed the recent comments from Mrs***She assured our office she issued a refund for $back to their *** account and the refund for $was issued by check
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 22,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer *** ***
Our records indicate *** ***, our Executive Assistant for our *** *** Regional Office, reviewed the recent comments *** *** provided your office and left two messages for *** *** requesting a call backHe is waiting for a return call
Thank you again for bringing this matter to our attention and for your continued support
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers *** *** and *** ***
*** ***, our President for our Orlando Regional Office, reviewed *** *** recent comments to your office*** *** advised our office there has been no change in the resolution already presented and asked that we refer you back to my previous response dated August 5,
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
September 9,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our GM for our U-Haul Moving and Storage of *** ***, followed up on the information *** *** providedShe informed our office she left a
message on *** ***’ voice mail advising her she can contact *** *** Company to file a claimShe provided the telephone number for *** as well as her call back number if *** *** wished to speak to her
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedHowever, I do feel that the clerk should be reprimanded for the lack of customer service
Regards,
*** ***
*** ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our SW Ohio regional office, followed up on the information *** *** provided He informed our office he left a message for *** *** advising her that a refund for $had
been issued back to her *** *** account The refund should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for them Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** *** Executive Assistant U-Haul International
Thank you for your concern for our customer Mr***.*** ***, our GM for our U-Haul Moving and Storage at *** ***, followed up on the information Mr*** providedHe informed our office he issued a refund for the fuel fee back to Mr***’s *** accountThe refund for $should post on
his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Western Quebec Regional Office, followed up on the information Ms*** providedHe informed our office he corresponded with Ms*** by email and advised her of a refund for $as an adjustment
on their rental due to the inconvenience they experienced
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately, the problem is still not resolved I was charged again for the amount of $on 8/27/from location U-HAUL-STG-CHESTE *** ***, PA This is the same location where the problem first occurred I have not visited or rented any equipment from Uhaul so this charge is fraudulent I have attached a snapshot of the charge that was posted to my credit card for your convenience
Regards,
*** ***
Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** Regional Office, followed up on the information Mr*** providedShe informed our office she contacted Mr*** and advised him of a refund for $as an adjustment on his rental
The refund was issued to his Visa account and should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 12,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers *** *** and *** ***, whose name appears on the rental agreement
*** ***, our Executive Assistant for our West Sacramento Regional Office, followed up on the
information Mr*** provided and sent them the following email in response:
I have reviewed the concern you filed with the Revdex.com in ArizonaI am at a loss to explain how the reservation got so convolutedNo one can give me an explainationYou are correct, your reservation was made far enough in advance to be honored in DavisYou have requested $I feel you should receive $I will credit that amount back to the *** card that ends in ***I will process the refund today and you will see it back on the card in to business daysPlease accept my apology for the mixup
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our *** *** regional office, followed up on the information *** *** providedHe informed our office he sent ***
*** a check for $84.50, which she should receive in the next business days
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms***
*** ***, our President for our *** *** Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and advised her of a refund for $270, which she should receive within the
next business days
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, I did have an appointmentSee the attached documentAs you can see from the attached document, I made the reservation on 8/29/at pmThe reservation was made by a representative of U-haulYOUR COMPANY MADE THE RESERVATION! Second, the owner of the store DID NOT say that he could do the wiring installation, but that it would take a whileHe said that the guy that did the wiring installation was not going to be in that dayI told him that I had a reservationHe explained that the reservation was made by the dispatch and not the storeI asked if he could ask the guy that did the wiring installation to come in since I had a reservationHe said no, that there was nothing he could doAt no time did he say that he could do the installation and that it would take a whileI have a witnessI attempted to call the owner back as well as *** *** after they called me, but when I called the owner back I was told to leave a message that was not returnedI would appreciate an apology in which U-Haul admits that 1) I had a reservation that should have been honored 2) the owner did not say that it would take a while but refused to do the wiring installationAn apology that misrepresents the facts isn't much of an apology
Regards,
*** ***
Thank you for your concern for our customer Ms***.*** ***, our Field Manager for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office the credit issued back to Ms***’s card was canceled and the refund was issued in cash.Our
customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will wait to be informed on a proposed action to resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate a response from U-Haul, but do feel that specific actions as to how this issue will be concretely resolved is necessary. Again, I thank you for the response and look forward to hearing more
Regards,
*** ***
July 28,
Revdex.com ID#: ***
Thank you for your continued concern for our customers Mrand Mrs***
*** ***, our Executive Assistant for our Western Massachusetts and Vermont regional office, reviewed the recent comments Mrs*** relayedShe informed our office she issued a refund for $back to their *** accountThe refund should post on their next credit card statement
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 16,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers Mrand Mrs***
*** ***, our Executive Assistant for our Northern Louisiana Regional Office, reviewed the recent comments from Mrs***She assured our office she issued a refund for $back to their *** account and the refund for $was issued by check
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 22,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer *** ***
Our records indicate *** ***, our Executive Assistant for our *** *** Regional Office, reviewed the recent comments *** *** provided your office and left two messages for *** *** requesting a call backHe is waiting for a return call
Thank you again for bringing this matter to our attention and for your continued support
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers *** *** and *** ***
*** ***, our President for our Orlando Regional Office, reviewed *** *** recent comments to your office*** *** advised our office there has been no change in the resolution already presented and asked that we refer you back to my previous response dated August 5,
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
September 9,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our GM for our U-Haul Moving and Storage of *** ***, followed up on the information *** *** providedShe informed our office she left a
message on *** ***’ voice mail advising her she can contact *** *** Company to file a claimShe provided the telephone number for *** as well as her call back number if *** *** wished to speak to her
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***