L A Yurko Cement Construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company's response does not make any sense, and it is inaccurate.  As they admit - and I have an email confirmation directly from Climber.com to prove - I cancelled my subscription just a few days after I opened the account - well within the 30 day period.  However, I never received my refund.  Whenever I called their customer service department, someone signed me back up again - without my authorization.  I was calling to request a refund for my cancellation, not sign up again.  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did NOT provide consent to this service on March 1st and never received ANY record-- written or otherwise-- of such a transaction.  I would like a record of the written receipt they sent to me and a full recording of that call. I strongly suspect that neither exists, and that this business is fraudulently signing up any credit card number they can find. As further evidence of the company's absence of records and careless intent to defraud "customers," they spelled my name three different ways in their response to my complaint. My last name is [redacted]. It is seven letters. Any responsible business operating lawfully and keeping proper records would be able to spell my seven letter last name correctly in a reply of this gravity.This is business is a fraud. This transaction is a fraud. They have no record of any transaction in March. They sent me NO record of any transaction in March.  Their Yelp page is filled with others who have had the exact same experience I have.  These guys are serial offenders.  Please take aggressive action against them. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Mr. [redacted] requested to cancel the account on August 05, 2014, and based on your Terms of Service, the account should be cancelled at that time.Would you let me know the clear reason why "Mr. [redacted] is NOT entitled to a refund"? Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They have said that "A Climber.com Project Manager reached out directly to the client and has successfully resolved his issues, client stated he was happy with the resolution. This client is in receipt of his new resume and cover letter and he has begun applying for new jobs. We now consider this matter resolved. " but they are absolutely lying because as I have blocked their numbers. Because Ronnie called later and we have talked on the phone but she said that I need to withdraw my review and my complaint against them, otherwise they will not go forward with providing their services. First, how can they threaten me by not providing a service which I paid for and for the second, I don't want to use their service also and want a refund.  I haven't begun applying for new jobs as they have mentioned, that is a lie and I haven't logged into their system nor did I use the resume and the cover letter they have sent me.I haven't worked with a worse company compared to Climber.com. If I am entitled to, I want Revdex.com to guide me how can I proceed with my claim even if it includes legal action. Because Climber.com is using shady and unethical sales tactics to lure people to their service. When I was talking on the phone with Jesse (who sold me the package in the first place) he used a language which meant that I will be paying close to $600 for their hiring services and they are giving the resume and cover letter writing for free, to help both parties to find a job. That sounded like a good deal, but now they are saying that their hiring service is $39 a month and I paid that money for the resume and cover letter writing service but they are gifting me with 3 months of their service. I know math and if they have said this is the case I wouldn't give a single dollar to them. Ronnie (who was responsible for me) said that she is doing that job for more than 10 years, I guess she makes at least $4000 a month and if (optimistically) we assume that %50 of what I paid for hiring services goes to paying her salary, she needs to work with 200 clients a month to just to cover her salary, and calculating from 8 hours a day for 5 days a week, she has 160 hours total and that means she only has 48 minutes to give me per month, and I would not realistically expect her to find me a job in that time frame. I was thinking I was giving $600 for their hiring service so that I can get around 12 hours of her time for a month and that sounded plausible which made me move forward with Climber.com but I regret my decision %100.They are also claiming that I scammed them because I filed a complaint after I received their resume and cover letter writing service but that is also a lie. I called and emailed their customer service on the 12th and filed my complaint with Revdex.com on 13th of January but they have sent me the documents on 14th. Normally they were responding my emails in less than 30 minutes but they were unresponsive for my membership cancellation. And now they are holding me responsible for that, which is completely absurd. I wished I have read all the reviews they got, mostly negative reviews anyway, and avoid Climber.com. And Ronnie calling me and saying "You need to delete that sy comment you posted on Revdex.com to move forward with us. We cannot work together if you keep your comment there." after this harassing phone call, I blocked all the numbers from them and I want my refund, in return I can sign an NDA which will make them sure that I am not going to use both resume and cover letter those they have sent me, which are both filled with grammatical errors and misspellings. ]
Regards,
[redacted]

- Canceled on Jul 11, 2017 06:00PM, Cancel Confirmation #: [redacted]Jul 14, 2017 12:46PM - Note by [redacted]Customer requested refund, called to let her know refund was issued as instructed by supervisor and left VMJul 14, 2017 10:21AM - Note by [redacted]Transaction ID:...

[redacted] Payment Method: XXXX6408 Amount: USD (39.99) Customer Name: [redacted] Ms. [redacted] has cancelled her account, and received refund of $39.99.

Mr. [redacted] signed up for Climber Premier on Jul 29, 2014 11:47AM -CC - Internal Payment Receipt and cancelled his account on May 23, 2016.Mr. [redacted] contacted Climber.com’s Client Services Department and asked about a refund on May 26, 2016. A Climber.com Client Services Representative spoke...

with Mr. [redacted] and informed him that he was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund. Client services did however, cancel his account and refund the last and final payment received as a courtesy to our client. May 26, 2016 11:11AM - Refunded by [redacted]Transaction ID: [redacted] Payment Method: XXXX[redacted] Amount: USD (39.99) Customer Name: [redacted] Emailed client.May 23, 2016 11:57AM - Climber - Account Suspended[redacted]In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mr. [redacted] would have had to cancel his Climber Premier account on or before August 29, 2014 and request a refund from Climber.com's Client Services Department no later than August 29, 2014. Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-[redacted] or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ([redacted]-[redacted], attn: Client Services or by mail [redacted]. **. STE #[redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted]-[redacted] or email to c[redacted]@[redacted].com. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted].Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call [redacted]-[redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.    Mr. [redacted] contacted Climber.com’s Client Services Department and made a refund request on May 26, 2016;which exceeded the Climber.com Guarantee Period by 2 years and 9 months. Had Mr. [redacted] cancelled his Climber Premier account and requested a refund from Climber.com's Client Services Department on or before August 29, 2014; we would have gladly refunded his money under our Satisfaction Guarantee.Since he does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued.

We have no record of this user previously submitting an unsubscribe request or requesting removal from our email list. We have deleted her information and removed her from our database (see attached screenshot for confirmation).

Per his request, this user has been removed from our database. Please see attached screenshot verifying removal.

[redacted] signed up for Climber VIP program and agreed to purchase a pre-paid membership, where she paid up-front for 3 months service to receive a discounted price, on August 21, 2015 @ 1:00 PM PST. Clients who purchase a prepaid membership receive a discounted membership in return for...

making a three month commitment to the network.[redacted] contacted client services via email on August 25, 2015 to request a refund. She was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. Our Client Services Representative offered [redacted] additional one-on-one assistance to ensure her profile was complete and she was maximizing her membership. Account was cancelled August 25, 2015. Aug 25, 2015 09:44AM - Climber - Account Suspended [redacted] called client services again on September 17, 2015 requesting a refund, at which time our Client Services Representative reiterated the terms of service and the refund policy as it pertains to pre-paid membership.As it stands [redacted] account has been cancelled and no future charges will incur.Based on our Terms of Service (outlined below), which [redacted] expressly agreed to when she created her Climber.com account, we will not be issuing her a refund Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

Mr. [redacted] signed up for Climber VIP program and agreed to purchase a pre-paid membership, where he paid up-front for 3 months service to receive a discounted price, on June 28, 2016 @ 9:30 AM PST. Clients who purchase a prepaid membership receive a discounted membership in return for making a...

three month commitment to the network.Mr. [redacted] never contacted client services to cancel his account or request a refund.  In regards to the refund, Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. As it stands Mr. [redacted] account has not been cancelled and is still active. He will need to log in to his account to discontinue any future charges. Based on our Terms of Service (outlined below), which Mr. [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refund Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling [redacted] or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to [redacted], attn: Client Services or by mail [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted] or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted].Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call [redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

This user signed up for a pre-paid Climber Premier membership package @ $99 on 10/5/17. Once he became a Premier Member, he spoke to one of Senior Sales Representatives on 10/13/17 about having his resume professionally re-done by our in-house resume writing team, which is $399. The cost of the...

professional resume service is not included in the Climber Premier membership package, and this customer was never told a professional resume re-write would be included in the package he originally purchased. If the customer would like to have his resume professionally redone, the cost is $399, the service is completely optional and the customer is by no means required to purchase a professional resume re-write if it is not in his budget to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.I received the response from Revdex.com and was called again by Climber.com at 10:40 AM on 1/22/2018 (after receiving the response) from Phone # 800-374-6132 . I stayed on the line to ask someone to remove my number again and was automatically hung up on with no voice on the line. I would appreciate help from the Revdex.com in once again asking Climber.com to remove the phone number [redacted] from their calling list. Thank you,
[redacted]

The client has not submitted any additional information to substantiate his request for a refund. Every time he has called, or emailed requesting assistance with his account or job search; he has been immediately assisted by our client services team. Our position remains unchanged and a refund will not be issued at this time.

Mr. [redacted] spoke to Climber.com Representative on March 1st, 2017 @ 10:47AM PST; at which time he verbally agreed to sign-up for a monthly membership @$39.99 and provided his credit card information directly to the Climber.com Representative.On May 17, 2017 @ 11:06AM PST Mr. [redacted] called our...

customer service number irate and threatened to report us to every single source he could think of as a "fraud", if we did not give him a refund. Our Client Service Representative reiterated our Term Of Service and informed him he was no eligible for a refund at this time. Mr. [redacted] then hung-up, he proceeded to call in multiple times throughout the same day, each time he was very irate & threatened every employee he spoke to; that if he was not given an immediate refund he would let everyone know that "Climber.com is nothing but a fraud and a scam!"  Mr. [redacted] signed up for Climber Premier on March 1, 2017 @ 10:47AM PST and cancelled his account on May 17, 2017 @ 10:41AM PST Mr. [redacted] contacted Climber.com’s Client Services Department and asked about a refund on May 17, 2017 and he was informed him that he was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund.In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mr. [redacted] would have had to cancel his Climber Premier account on or before April 1, 2017 and request a refund from Climber.com's Client Services Department no later than April 1, 2017. Mr. [redacted] contacted Climber.com’s Client Services Department and made a refund request on May 17, 2017; which exceeded the Climber.com Guarantee Period by 47 days The Account was Canceled on May 17, 2017 10:41AM, Cancel Confirmation #: [redacted].Had Mr. [redacted] cancelled his Climber Premier account and requested a refund from Climber.com's Client Services Department on or before April 1, 2017; we would have gladly refunded his money under our Satisfaction Guarantee. Since he does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued.