L A Yurko Cement Construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint AS
I HAVE STIL RECEIVED CALLS FROM THIS BUSINESSS This situation will not be resolved until this business cease and desists from all further communication, whether by email, phone or text AND removes ALL of my information from all their rdatabasesI want confirmation of each condition before I will consider this matter closed
Regards,
*** ***

It often takes up to business days for an unsubscibe/op-out request to take full effect due to synching issues between multiple databases, additionally email may already be queued to send when the unsubscribe request is submitted, and lastly there may be email already sitting at your ISP waiting to be delivered to your inboxPer CAN-SPAM act opt-out requests (unsubscribes) must be honored within business days. Our unsubscribe/opt-out practices are in full compliance with CAN-SPAM act.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We will make a one time exception for Mr*** and have issued him a full refund to his accountPlease wait 3-business days to process

Mr*** spoke to Climber.com Representative on March 1st, @ 10:47AM PST; at which time he verbally agreed to sifor a monthly membership @$and provided his credit card information directly to the Climber.com Representative.On May 17, @ 11:06AM PST Mr*** called our
customer service number irate and threatened to report us to every single source he could think of as a "fraud", if we did not give him a refundOur Client Service Representative reiterated our Term Of Service and informed him he was no eligible for a refund at this timeMr*** then hung-up, he proceeded to call in multiple times throughout the same day, each time he was very irate & threatened every employee he spoke to; that if he was not given an immediate refund he would let everyone know that "Climber.com is nothing but a fraud and a scam!" Mr*** signed up for Climber Premier on March 1, @ 10:47AM PST and cancelled his account on May 17, @ 10:41AM PST Mr*** contacted Climber.com’s Client Services Department and asked about a refund on May 17, and he was informed him that he was outside of the Day Satisfaction Guaranteed period & as such would not be eligible for a refund.In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mr*** would have had to cancel his Climber Premier account on or before April 1, and request a refund from Climber.com's Client Services Department no later than April 1, 2017. Mr*** contacted Climber.com’s Client Services Department and made a refund request on May 17, 2017; which exceeded the Climber.com Guarantee Period by days The Account was Canceled on May 17, 10:41AM, Cancel Confirmation #: ***.Had Mr*** cancelled his Climber Premier account and requested a refund from Climber.com's Client Services Department on or before April 1, 2017; we would have gladly refunded his money under our Satisfaction Guarantee. Since he does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued

As previously stated this all of this user's information has been removed from our database, which is supported by the time & date stamped screen capture.

Below you will find a copy of
the email that was sent to the customer along w/attachments of thefirst drafts of her new resume & cover letterOnce we receive the required information from the customer, we create the first drafts (for both the resume & cover letter) and them send them to the customer along with any requests for additional information/clarificationThe client typically reviews the documents & then provides the requested information along with any change/edit requests, feedback, or commentaryThe Project Manager will then make the required changes/edit requests; or advise the client as to why the changes, or edits requested may not be in their best interestsThe key is The Client has to be willing to work together w/The Project Manager to to refine the resume (the editing process usually takes two to three rounds of edits), until both are happy with the final productThis client chose not to work with us to complete the process and she is in possession of the first draft documents we have provided hereAs previously outlined in our earlier responses to this complaint, this customer is NOT entitled to a refund and no refund shall be issued
From: "*** ***
Date: Wednesday, February 14, at 8:AM
To: *** ***
Cc: *** *** ***
Subject: Resume and Cover Letter Drafts
Hi *** -
Attached are the drafts for your resume and cover letterYou'll see where I have a couple of questions in red regarding accomplishments on a couple of positionsWe eliminated a lot of repetition but I did stop the resume where you stopped the questionnaireIf you would like me to add the additional positions I'll be more than happy to
Please either send me any changes or additions you would like made or let me know when a good time to talk is and I'll give you a call
Thank You,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I stated that I have unsubscribe and yet the company continues to send me emails anyway. I tried to block their emails but as you can see, they continued to change their emails/domains so they can continue sending their solicitationsAs you can see, they have been harassing meThere were much more than this but these are the ones I was able to find in my Blocked Senders list. 1. ***2.***3. ***4. ***5. ***6. ***7. ***8. ***9. ***10. ***11. ***12. ***13. ***14. ***15. ***16. ***17. ***18. ***
Regards,
*** ***

Per his request, this user has been removed from our databasePlease see attached screenshot verifying removal.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have tried to close the account once again unsuccessfully, I have not been on the site since the 1st month and have requested a refund from the beginning because the site is not a functioning site and does not provide leads/searches for my area as they stated it did.I disagree with their position as I have sought them out and have tried to work with them, however, nothing has been done to correct their issuesI am still requesting a full refund as they have not provided any services to me that I paid for.Thank you,***

This User's information has bee removed from our databasePlease see attached screen shot w/time/date stamp + confirmation number.

Client purchased a discounted VIP, pre-paid 3-month membership for $The 30-day money back guarantee ONLY applies to members that sifor a month-to-month membership @ the $rateWe have provided all documentation to client's credit card company and the credit card company has resolved the complaint/chargeback in our favorPer the terms-of-use the client agreed to when his account was created (a copy of which we provided in our initial response), he is not eligible for a refund and no refund will be issued

- Canceled on Jul 11, 06:00PM, Cancel Confirmation #: ***Jul 14, 12:46PM - Note by *** ***Customer requested refund, called to let her know refund was issued as instructed by supervisor and left VMJul 14, 10:21AM - Note by *** ***Transaction ID:
*** Payment Method: XXXXAmount: USD (39.99) Customer Name: *** *** Ms*** has cancelled her account, and received refund of $39.99.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The bottom line is I never received a check in the mail that *** , phone number ***, had left me a voice mail which I still have, stating that a refund of $has been issued out to you and that it will take to business days to receive itshe said this on March 15 and the check was issued on March 14, And that the check would be signed by *** ***IT IS NOW MAY 11TH AND I STILL HAVE NOT RECEIVED MY REFUND! THIS IS ABSURD! MY NEXT STEP IF THIS DOESN'T GET RESOLVED WILL BE TO CONTACT ALL THE MEDIA AND NEWSPAPERS AND LET THEM KNOW ABOUT CLIMBER.COM AND HOW THEY ARE EXTREMELY UNRELIABLE AND NOT GOOD ON THEIR WORD!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Climbers is not an ethnical organization with misleading policies designed to rip-off its customersI bought the $service with the understanding that I had days to try the serviceI saw that the service that they offered was uselessI asked for a refund and they come with obscure rule to keep my money.Is there another entity where I can file complaint to warn would be customers of their rip-off schemes?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have tried to close the account once again unsuccessfully, I have not been on the site since the 1st month and have requested a refund from the beginning because the site is not a functioning site and does not provide leads/searches for my area as they stated it did.I disagree with their position as I have sought them out and have tried to work with them, however, nothing has been done to correct their issuesI am still requesting a full refund as they have not provided any services to me that I paid for.Thank you,***

This User previously created multiple job seeker accounts on Climber.com using the same contact information, which is why he has continued to receive emails & callsBoth of his accounts have now been deleted from our databasePlease see attached screen shotsWe will now consider this matter
closed

This user subscribed to Climber.com on Jul @ 4:PMHe subsequently submitted a copy of his resume (see attachment 1) and requested a resume review which one of our Resume Analysts completed July @ 12:PMAdditionally, he completed a basic profile and created a basic (free level) member
account (see attachment 2)Per his request his information has been deleted from our database (see attachment for confirmation)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY:Please help me as this Company was not honest at all Please review the following email that I received from this Company- I have NEVER accepted the resume as this Company indicated- There was NO proof that I have accepted ??? Please review this email from this Company indicated ONLY 1st DRAFT for my REVIEW! NOT the FINAL PROFESSIONAL RESUME PLUS ONLINE ACCOUNT AS PROMISED! They totally disappeared after sending this UNPROFESSIONAL RESUME which DO NOT MEET my expectation! The email dated Mar at 4:02PM I can provide the original if request Many thanksYour documentsPeople***@climber.com Mar at 4:02 PMTo*** **Message body Hi ***, I have attached your 1st draft documents for your reviewWe are now in our editing phase, we work together to make it perfect and ready to upload it to our site Please read for content, we will correct all the little stuff. Please keep in mind resumes and cover letters follow different language conventionsYou can forget most of the rules and principles you were taught when you were writing reports and term papers in collegeThose principles simply do not apply to resumesResumes are business documents and call for short, crisp statementsThese statements do not have to be complete sentences and fragments are perfectly acceptable; you do not use first person pronouns; most sentences in the achievements section start with action verbs; and you usually omit the articles a, an, and the. Once you've had a chance to review, call me to discuss within the next days. I look forward to uploading your new resume to our site and Client Services scheduling your site tour. Thanks, ***@climber.com###-###-#### (Mobile) OK to text AttachmentsView allDownload all]
Regards,
*** **

The client has not submitted any additional information to substantiate his request for a refundEvery time he has called, or emailed requesting assistance with his account or job search; he has been immediately assisted by our client services teamOur position remains unchanged and a refund will not be issued at this time.