L A Yurko Cement Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Mr [redacted] spoke to Climber.com Representative on March 1st, @ 10:47AM PST; at which time he verbally agreed to sifor a monthly membership @$and provided his credit card information directly to the Climber.com Representative.On May 17, @ 11:06AM PST Mr [redacted] called our customer service number irate and threatened to report us to every single source he could think of as a "fraud", if we did not give him a refundOur Client Service Representative reiterated our Term Of Service and informed him he was no eligible for a refund at this timeMr [redacted] then hung-up, he proceeded to call in multiple times throughout the same day, each time he was very irate & threatened every employee he spoke to; that if he was not given an immediate refund he would let everyone know that "Climber.com is nothing but a fraud and a scam!" Mr [redacted] signed up for Climber Premier on March 1, @ 10:47AM PST and cancelled his account on May 17, @ 10:41AM PST Mr [redacted] contacted Climber.com’s Client Services Department and asked about a refund on May 17, and he was informed him that he was outside of the Day Satisfaction Guaranteed period & as such would not be eligible for a refund.In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mr [redacted] would have had to cancel his Climber Premier account on or before April 1, and request a refund from Climber.com's Client Services Department no later than April 1, Mr [redacted] contacted Climber.com’s Client Services Department and made a refund request on May 17, 2017; which exceeded the Climber.com Guarantee Period by days The Account was Canceled on May 17, 10:41AM, Cancel Confirmation #: [redacted] .Had Mr [redacted] cancelled his Climber Premier account and requested a refund from Climber.com's Client Services Department on or before April 1, 2017; we would have gladly refunded his money under our Satisfaction GuaranteeSince he does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued

While we regret misspelling Mr [redacted] 's last name in our initial response, that slight oversight on our part, does not change the facts as previously outlined in our responseWe do not currently have the capability to digitally export files containing our recorded calls, so we are unable to meet his request for a "full recording of that call." However, enclosed as an attachment is a copy of the receipt that was emailed to Mr [redacted] 's gmail.com email account (with the credit card number hashed out & the security code removed) when his account was created on March 1, We consider his clam that Climber.com is "business is fraudulently signing up any credit card number they can find" to be patently and just one more attempt on his part to bully our company in to giving him a refund that he does not deserveIn fact, Mr [redacted] 's actions, combined with his use of threatening, inflammatory, language leads us to believe this is more than likely a pattern of behavior on his part; he intentionally sigfor paid online services, with the intent to defraud companies and get their services for freeOur position remains unchanged and no refund shall be issued

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We will make a one time exception for Mr [redacted] and have issued him a full refund to his accountPlease wait 3-business days to process

Client services has offered assistance several times as well as given instructions to cancel accountMs [redacted] still has an active account and Ms [redacted] has not used the job search board to collect any searches recently (see attached)Today, I've created a new search in her account for her under the city zip code to which she wishes to be employed; there are several job listings available.? ? Ms [redacted] still has an active account and will not be issued a refund.?

This user signed up for a pre-paid Climber Premier membership package @ $on 10/5/Once he became a Premier Member, he spoke to one of Senior Sales Representatives on 10/13/about having his resume professionally re-done by our in-house resume writing team, which is $The cost of the professional resume service is not included in the Climber Premier membership package, and this customer was never told a professional resume re-write would be included in the package he originally purchasedIf the customer would like to have his resume professionally redone, the cost is $399, the service is completely optional and the customer is by no means required to purchase a professional resume re-write if it is not in his budget to do so

Customer was contacted by our Sales Manager & by one of our Senior Client Services Reps, we walked him through the website & he received his comprehensive resume review as requestedClient stated he was satisfied with resolution providedWe consider this matter closed

background-? she received the terms of service in writing;? http://www.climber.com/terms_of_use.? A Project Manager was assigned to her on? Jun 14, 09:05PM -? Note? :Sent QA set up email, at which time Client was informed of our proprietary four-step process? Client completed the resume questionnaire on? Jun 16, 10:00AM -? Note? Completed QA and sent cheat sheet., at which time client's documents were submitted to a certified professional resume writer with over years resume writing experienceOn "Jun 26, 10:55AM -? Changed Resume Review File Status:? Changed to Customer Accepts ResumeClient in? receipt of her final documents, client accepted with no edit requests? ? Climber.com offers a very customized approach to the resume writing service and we stand by our productThat being said prior to submitting the client's documents to our professional resume writer, the project manager? requested additional information from client to aid the writer in creating new resume; client declined to provide additional information as requestedAs such, the writer can only use the content that is provided by the client under the guidance of a Climber.com project managerWe offered to do any additional edits on the final product and we stand ready to make any revisions that the client would like done.? ? In addition to writing a new resume and cover letter, Climber.com created a new LinkedIn.com profile for the client using the content our team created.? The service client paid for has been rendered and no refund will be issued Climber.com Terms of UseCancelation PolicyCancel within the first days ?" Satisfaction GuaranteeWe are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling? 800-374-0120? or 2) Sending an email to? [email protected]? within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail BStSTE #540, San Diego, CA No other form of refund request is acceptable.After days all sales are finalLimit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 374-or email to? [email protected] billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at? 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber PremierExamples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call? 800-374-0120? for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation.Resume ServicesThis agreement sets forth the terms and conditions of Climber.com’s Resume Review and Rewrite Services (the “Resume Services”)By Clicking “Purchase” or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com’s Terms of UseYou acknowledge that Climber.com may fulfill the Resume Services using a third party provider with whom Climber.com has established a prior relationship.Climber.com will use commercially reasonable efforts to complete the Resume Services in a timely manner, subject to acts of nature, mechanical failure, or other occurrences beyond the control of Climber.comFollowing your agreement to these terms and payment, Climber.com shall assign a writer to You who will provide you with a resume questionnaire that you are required to complete in order to receive the Resume ServicesYou hereby agree that You are responsible for verifying the accuracy of all data on your documents; Climber.com is not responsible for errors on your source documentation or on revised resumes after the resume has been provided to you for proofreading.The Resume Services will be deemed to be complete on the earlier of (a) delivery of a final resume or (b) six months from the date of purchaseYou acknowledge and accept that the Resume services commences only upon receipt of Your fully completed questionnaireYou understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Resume Services.This Agreement is non-cancelable and fees are non-refundable.Interview Coaching ServicesThis agreement sets forth the terms and conditions of Climber.com’s Interview Coaching Services (the "Coaching Services")By Clicking "Purchase" or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com's Terms of UseFollowing your agreement to these terms and payment, Climber.com shall assign a coach to You who will provide you with a questionnaire that you are required to complete in order to receive the Interview Coaching Services.The Interview Coaching Services will be deemed to be complete on the earlier of (a) conclusion of your pre-paid coaching session(s) (b) six months from the date of purchaseYou acknowledge and accept that the Interview Coaching Services commences only upon receipt of Your fully completed questionnaireYou understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Interview Coaching Services.This Agreement is non-cancelable and fees are non-refundable.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions.Policy on the Climber.com websites.? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I reject their responseTheir website does not work to locate jobs in my areaYou put in my zip code and instead of getting jobs in my area (Central Tx) it only gives me out of state jobs. I'm sorry, I didn't understand that I needed to disagree, I thought you would see that they sold me a year membership and I have complained from day one and they have offered no assistance or a fix and therefore I requested a full refundAfter that point they refused to answer calls from me or return my callsI only get a message that I can delete my accountActually they must have a lot of problems with many who subscribe to their site because their machine message ends with "if you want to delete your account here's how you do it instructions!" Thank you for your helpI really think these folks are a rip off because I am on another site that is awesome and able to search jobs effectivelyIt is apparent that these folks don't care about their reputation, only about getting your money because they continue to solicit me to pay them more money to revise my resumeAccording to head hunters that have contacted me, my resume is impressive. [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did NOT provide consent to this service on March 1st and never received ANY record-- written or otherwise-- of such a transaction. I would like a record of the written receipt they sent to me and a full recording of that call. I strongly suspect that neither exists, and that this business is fraudulently signing up any credit card number they can find. As further evidence of the company's absence of records and careless intent to defraud "customers," they spelled my name three different ways in their response to my complaint. My last name is [redacted] . It is seven letters. Any responsible business operating lawfully and keeping proper records would be able to spell my seven letter last name correctly in a reply of this gravity.This is business is a fraud. This transaction is a fraud. They have no record of any transaction in March. They sent me NO record of any transaction in March. Their Yelp page is filled with others who have had the exact same experience I have. These guys are serial offenders. Please take aggressive action against them. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received the response from Revdex.com and was called again by Climber.com at 10:AM on 1/22/(after receiving the response) from Phone # 800-374-I stayed on the line to ask someone to remove my number again and was automatically hung up on with no voice on the lineI would appreciate help from the Revdex.com in once again asking Climber.com to remove the phone number [redacted] from their calling listThank you, [redacted]

[redacted] signed up for Climber VIP program and agreed to purchase a pre-paid membership, where he paid up-front for 3 months service to receive a discounted price, on October 9, 2014 @ 1:04 PM PST. Clients who purchase a prepaid membership receive a discounted membership in return for making a... three month commitment to the network. [redacted] contacted client services via email November 3, 2014 to request a refund. He was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. Our Client Services Representative offered Ms. [redacted] additional one-on-one assistance to ensure her profile was complete and she was maximizing her membership.Based on our Terms of Service (outlined below), which Mr [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refundCancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

Per his request, this User's information has been removed from our database

Client has been refunded for both payments and the account has been cancelled.Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (128.97) Customer Name: [redacted] Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (39.99) Customer Name: [redacted] Canceled on Aug 05, 07:12AM, Cancel Confirmation #: [redacted]

Per his request, this User's information was removed from our database on 2/26/@ 4:PM PSTPlease see attached screenshotPer our TOS we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been informed that I could speak to my original representative at any time I have made numerous requests for him and / or a supervisor to call me for assistance and that has not been done Before I signed up, I was informed that my profile would get viewed by numerous companies Now I am being told that I have to get on it daily for that to happen This company is a fraud The server is so slow that job searching is almost impossible I feel that they are pushing for me to cancel my account before my months are up so they do not have to maintain it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company did not address the numerous times that I was asked to just cancel my account when I was asking for help on other topics
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY:Please help me as this Company was not honest at all Please review the following email that I received from this Company- I have NEVER accepted the resume as this Company indicated- There was NO proof that I have accepted ??? Please review this email from this Company indicated ONLY 1st DRAFT for my REVIEW! NOT the FINAL PROFESSIONAL RESUME PLUS ONLINE ACCOUNT AS PROMISED! They totally disappeared after sending this UNPROFESSIONAL RESUME which DO NOT MEET my expectation! The email dated Mar at 4:02PM I can provide the original if request Many thanksYour documentsPeople***@climber.com Mar at 4:02 PMTo*** **Message body Hi ***, I have attached your 1st draft documents for your reviewWe are now in our editing phase, we work together to make it perfect and ready to upload it to our site Please read for content, we will correct all the little stuff. Please keep in mind resumes and cover letters follow different language conventionsYou can forget most of the rules and principles you were taught when you were writing reports and term papers in collegeThose principles simply do not apply to resumesResumes are business documents and call for short, crisp statementsThese statements do not have to be complete sentences and fragments are perfectly acceptable; you do not use first person pronouns; most sentences in the achievements section start with action verbs; and you usually omit the articles a, an, and the. Once you've had a chance to review, call me to discuss within the next days. I look forward to uploading your new resume to our site and Client Services scheduling your site tour. Thanks, ***@climber.com###-###-#### (Mobile) OK to text AttachmentsView allDownload all]
Regards,
*** **

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***