L A Yurko Cement Construction

While we regret misspelling Mr. [redacted]'s last name in our initial response, that slight oversight on our part, does not change the facts as previously outlined in our response. We do not currently have the capability to digitally export files containing our recorded calls, so we are unable to meet his request for a "full recording of that call." However, enclosed as an attachment is a copy of the receipt that was emailed to Mr. [redacted]'s gmail.com email account (with the credit card number hashed out & the security code removed) when his account was created on March 1, 2017. We consider his clam that Climber.com is "business is fraudulently signing up any credit card number they can find" to be patently false and just one more attempt on his part to bully our company in to giving him a refund that he does not deserve. In fact, Mr. [redacted]'s actions, combined with his use of threatening, inflammatory, language leads us to believe this is more than likely a pattern of behavior on his part; he intentionally signs-up for paid online services, with the intent to defraud companies and get their services for free. Our position remains unchanged and no refund shall be issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ Climber representative claimed that I cancelled the service after 30 days. That is an incorrect statement. I joined Climber on March 27, 2017 and cancelled on April 2, 2017. I only had the service for 6 days. Please issue a refund. Also, if the representative would review my activity on the system, it would show only 6 days.  I went through the steps to cancel my service. An ethical organization would refund my money.   ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have rec’d reimbursement from Climber. Regards,
[redacted]

Per her request, this user's information has been removed from our database.

"Before I signed up, I was informed that my profile would get viewed by numerous companies.  Now I am being told that I have to get on it daily for that to happen." - Climber.com actively markets our members to our network of hiring managers and recruiters. In order to gain the highest level of visibility and garner additional interest, we strongly encourage members to be proactive and reach out directly to the companies and decision makers they would like to network with. While not a "requirement" taking a pro-active  approach on a daily basis greatly increases the likelihood that our members will make viable business connections.  - "The server is so slow that job searching is almost impossible. " - This is not an accurate statement, we constantly test/monitor page load times on Climber.com and our partnering job board websites. Often times when a member experiences "slow" page load times, it has more to do with their internet browser security settings, their firewall/security settings, their internet service provider.  - "I feel that they are pushing for me to cancel my account before my 4 months are up so they do not have to maintain it." This client's account was cancelled at his request. If he would like to reactivate his account and take advantage of the remaining time on his membership, we will gladly re-activate his account.

Client was issued a full refund on 12/8/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject their response. Their website does not work to locate jobs in my area. You put in my zip code and instead of getting jobs in my area (Central Tx) it only gives me out of state jobs. I'm sorry, I didn't understand that I needed to disagree, I thought you would see that they sold me a 1 year membership and I have complained from day one and they have offered no assistance or a fix and therefore I requested a full refund. After that point they refused to answer calls from me or return my calls. I only get a message that I can delete my account. Actually they must have a lot of problems with many who subscribe to their site because their machine message ends with "if you want to delete your account here's how you do it instructions!" Thank you for your help. I really think these folks are a rip off because I am on another site that is awesome and able to search jobs effectively. It is apparent that these folks don't care about their reputation, only about getting your money because they continue to solicit me to pay them more money to revise my resume. According to head hunters that have contacted me, my resume is impressive.  [redacted]

Ms [redacted] signed up online for Climber executive program and agreed to purchase a pre-paid membership, where she paid up-front for 12 months service to receive a discounted price, on August 5, 2015 @ 7:53 PM PST. Clients who purchase a prepaid membership receive a discounted membership in return for...

making a three month commitment to the network.Ms. [redacted] contacted client services via email on September 28, 2015 to request a refund. She was informed by our Client Services Representative that Climber.comdoes not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. Our Client Services Representative offered Ms. [redacted] additional one-on-one assistance to ensure her profile was complete and she was maximizing her membership.Ms. [redacted] emailed client services again on October 9, 2015, on November 3, 2015, and again on December 3, 2015 requesting a refund, at which time our Client Services Representative reiterated the terms of service and the refund policy as it pertains to pre-paid membership.As it stands Ms [redacted]'s account has not been cancelled and is still active. She will need to log in to her account to discontinue any future charges.Based on our Terms of Service (outlined below), which Ms. [redacted] expressly agreed to when she created her Climber.com account, we will not be issuing her a refund  Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted Climbers, via an Email, and asked to cancel the service, which I never used nor even logged into and create a userid account, on their site.No Where in their email communications does it say no refunds will be processed. I can send that email to you if you like.Here is the email exchange and response from the climbers personnel after I asked to cancel this service within 30 minutes of the original sign up. This gentlemen said he would process and cancel my registration.My request: Hi [redacted],I would like to cancel this service.I received a call from a recruiter after talking with you and the company wants to bring me on as an employee.I do not need this service now so please cancel it.Apologies for any inconvenience this may cause but your service is not needed.Thanks,[redacted] Response from Climbers Rep [redacted] To [redacted]Ok I will get that processed please allow 3-5 days for that to be credited to your account. If you ever need our service in the future please let us know! Thank you[redacted]Career Counselor
([redacted])
[redacted]Jun 28to meOk I will get that processed please allow 3-5 days for that to be credited to your account. If you ever need our service in the future please let us know! Thank you[redacted]Jun 28to meOk I will get that processed please allow 3-5 days for that to be credited to your account. If you ever need our service in the future please let us know! Thank you[redacted]Jun 28to meOk I will get that processed please allow 3-5 days for that to be credited to your account. If you ever need our service in the future please let us know! Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Assuming the business has performed this action, I consider this an acknowledgement of fault by the business.
Regards,
[redacted]

Mrs. [redacted] signed up for Climber Premier on December 31, 2014 @ 8:48 PM and cancelled her account on May 7, 2015 @ 2:18 AM PST Dec 31, 2014 08:48PM - CC - Internal Payment ReceiptMay 07, 2015 02:18PM - Climber - Account Suspended [redacted]Mrs. [redacted] contacted Climber.com’s...

Client Services Department and asked about a refund on May 7, 2015. A Climber.com Client Services Representative spoke with Mrs [redacted] @ 2:18 PM PST and informed her that she was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund.In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mrs. [redacted] would have had to cancel her Climber Premier account on or before January 30, 2015 and request a refund from Climber.com's Client Services Department no later than January 30, 2015. Mrs [redacted] contacted Climber.com’s Client Services Department and made a refund request on May 7, 2015;which exceeded the Climber.com Guarantee Period by 127 days. Had Mrs [redacted] cancelled her Climber Premier account and requested a refund from Climber.com's Client Services Department on or before November 15, 2012; we would have gladly refunded her money under our Satisfaction Guarantee. Since she does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued. Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling [redacted] FREE or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted] FREE or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted] FREE.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call [redacted] [redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

As previously stated this user was removed from our database at her request. However, it usually takes 24-48 hours to go in to effect.

This User previously created multiple job seeker accounts on Climber.com using the same contact information, which is why he has continued to receive emails & calls. Both of his accounts have now been deleted from our database. Please see attached screen shots. We will now consider this matter...

closed.

This User's information has bee removed from our database. Please see attached screen shot w/time/date stamp + confirmation number.

This user subscribed to Climber.com on Jul 10 @ 4:03 PM. He subsequently submitted a copy of his resume (see attachment 1) and requested a resume review which one of our Resume Analysts completed July 12 @ 12:04 PM. Additionally, he completed a basic profile and created a basic (free level) member...

account (see attachment 2). Per his request his information has been deleted from our database (see attachment 2 for confirmation).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Client services has offered assistance several times as well as given instructions to cancel account. Ms [redacted] still has an active account and Ms [redacted] has not used the job search board to collect any searches recently (see attached). Today, I've created a new search in her account for her under the city zip code to which she wishes to be employed; there are several job listings available.  Ms [redacted] still has an active account and will not be issued a refund.

1.Client originally purchased a package that included resume, cover letter and 4 months of service, he has not been charged $39 for the monthly service. IF he had decided to stay on our monthly service passed his initial pre-paid membership of four months, he would have been subsequently charged $39/month (on the fifth month of service) and each month thereafter until he cancelled his membership. NONE of which has happened, because he is still in the initial four month membership period.2. Our resume packages are not broken down in to an hourly rate, and we NEVER price the package out on an hourly basis because some customers need more time than others. The customer pays us to produce a professionally written resume and cover letter; the amount of time it takes for the final product to be produced varies from customer to customer, the Project Manager and Resume Writer work to ensure we produce the BEST possible resume & cover letter for each customer; no matter how long it takes.3. The customer completed the necessary steps and provided us with the information to complete his new resume and cover letter on Jan 9th, 2017 @ 1 PM PST. We provided him with the first draft of his new resume and cover letter on Jan 14th, 2017 @ 6:48 AM PST. Our creative team was able to produce the first drafts in less than 4 1/2 days calendar days. We expressly tell customers the writing/creative phase can take 5 to 7 BUSINESS days, so actual delivery date should have been Jan 16th at the EARLIEST. 4.As previously stated we NEVER received an email from this customer requesting to cancel his account. Furthermore, even if customer had submitted an email requesting cancellation of service, he would be ineligible for a refund for the reasons highlighted in our terms of service(previously outlined in our response), which he expressly agreed to when his account was created. Customer received a copy of terms of service via email and they were made available to him on the dashboard/login page of his account.5. Customer resides in a foreign country and does not have a proper voicemail set-up on the phone number he provided to us. When our representatives tried to reach out to him (prior to him allegedly blocking our phone number), they were unable to leave a message for client and had to resort to communicating with him via email. 6. I have included email correspondence between customer and his Project Manager that will demonstrate we were in constant communication with customer throughout the process. 7. Per the reasons outlined in this response and in our previous response the customer is not eligible for a refund and we will not be issuing him one.

Client has been refunded for both payments and the account has been cancelled.Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (128.97) Customer Name: [redacted]Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (39.99) Customer Name: [redacted]Canceled on Aug 05, 2016 07:12AM, Cancel Confirmation #: [redacted]

Per his request, this User's information has been removed from our database.