L A Yurko Cement Construction

The consumer has provided no additional information to support his concernsOur position remains unchanged and no refund will be issued.

Mr*** signed up for Climber Premier online June 28, 2015 @ 4:14PM and cancelled his account online on July 3, 2015. However, no refund was requested. Jun 28, 04:14PM - CC - Internal Payment ReceiptJul 03, 09:51PM - Climber - Account
Suspended *** Mr*** signed up for a monthly membership again with one of our representatives over the phone on August 4, 2015. He then cancelled his account again, same day and requested a refund on that accountWe voided the same day charge. Aug 04, 10:29AM - Note by *** *** Login Password: ***.Aug 04, 10:29AM - Climber - Account Suspended *** A Climber.com Client Services Representative spoke with Mr*** August 4, 2:pm PST and informed him that he was outside of the Day Satisfaction Guaranteed period on the first account creation date & as such would not be eligible for a refund.In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mr*** would have had to cancel his Climber Premier account on or before July 28, 2015 and request a refund from Climber.com's Client Services Department no later July 28, 2015. Mr*** contacted Climber.com’s Client Services Department and made a refund request on August 4, 2015; which exceeded the Climber.com Guarantee Period by days. Had Mr*** cancelled his Climber Premier account and requested a refund from Climber.com's Client Services Department on or before July 28, 2015; we would have gladly refunded his money under our Satisfaction Guarantee. Since he does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued

A Climber.com Project Manager reached out directly to the client and has successfully resolved his issues, client stated he was happy with the resolution. This client is in receipt of his new resume and cover letter and he has begun applying for new jobsWe now consider this matter
resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted Climbers, via an Email, and asked to cancel the service, which I never used nor even logged into and create a userid account, on their site.No Where in their email communications does it say no refunds will be processedI can send that email to you if you like.Here is the email exchange and response from the climbers personnel after I asked to cancel this service within minutes of the original sign upThis gentlemen said he would process and cancel my registration.My request: Hi ***,I would like to cancel this service.I received a call from a recruiter after talking with you and the company wants to bring me on as an employee.I do not need this service now so please cancel it.Apologies for any inconvenience this may cause but your service is not needed.Thanks,*** *** Response from Climbers Rep *** ***:*** *** To *** ***Ok I will get that processed please allow 3-days for that to be credited to your accountIf you ever need our service in the future please let us know! Thank you*** ***Career Counselor
(***)
*** ***Jun 28to meOk I will get that processed please allow 3-days for that to be credited to your accountIf you ever need our service in the future please let us know! Thank you*** *** ***Jun 28to meOk I will get that processed please allow 3-days for that to be credited to your accountIf you ever need our service in the future please let us know! Thank you*** *** ***Jun 28to meOk I will get that processed please allow 3-days for that to be credited to your accountIf you ever need our service in the future please let us know! Thank you*** ***

I received the $check (REFUND) from climber.com todayThank you for your efforts and time! No further action needs to be taken !!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Please provide proof of acceptance! Any acceptance statements and/or signature to indicate that I have accepted the provided resume Please be honest and professional! Show me the ACCEPTANCE PROOF, PLEASE! Thanks]
Regards,
*** **

This customer's refund was processed in accordance with our Terms of Service and a check was issued to cover the refund amount

We have no record of this user previously submitting an unsubscribe request or requesting removal from our email listWe have deleted her information and removed her from our database (see attached screenshot for confirmation)

Client purchased a discounted VIP, pre-paid 3-month membership for $The 30-day money back guarantee ONLY applies to members that sifor a month-to-month membership @ the $rateWe have provided all documentation to client's credit card company and the credit card company has resolved the complaint/chargeback in our favorPer the terms-of-use the client agreed to when his account was created (a copy of which we provided in our initial response), he is not eligible for a refund and no refund will be issued

Below you will find a copy of
the email that was sent to the customer along w/attachments of thefirst drafts of her new resume & cover letterOnce we receive the required information from the customer, we create the first drafts (for both the resume & cover letter) and them send them to the customer along with any requests for additional information/clarificationThe client typically reviews the documents & then provides the requested information along with any change/edit requests, feedback, or commentaryThe Project Manager will then make the required changes/edit requests; or advise the client as to why the changes, or edits requested may not be in their best interestsThe key is The Client has to be willing to work together w/The Project Manager to to refine the resume (the editing process usually takes two to three rounds of edits), until both are happy with the final productThis client chose not to work with us to complete the process and she is in possession of the first draft documents we have provided hereAs previously outlined in our earlier responses to this complaint, this customer is NOT entitled to a refund and no refund shall be issued
From: "*** ***
Date: Wednesday, February 14, at 8:AM
To: *** ***
Cc: *** *** ***
Subject: Resume and Cover Letter Drafts
Hi *** -
Attached are the drafts for your resume and cover letterYou'll see where I have a couple of questions in red regarding accomplishments on a couple of positionsWe eliminated a lot of repetition but I did stop the resume where you stopped the questionnaireIf you would like me to add the additional positions I'll be more than happy to
Please either send me any changes or additions you would like made or let me know when a good time to talk is and I'll give you a call
Thank You,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[They have said that "A Climber.com Project Manager reached out directly to the client and has successfully resolved his issues, client stated he was happy with the resolutionThis client is in receipt of his new resume and cover letter and he has begun applying for new jobsWe now consider this matter resolved" but they are absolutely lying because as I have blocked their numbersBecause Ronnie called later and we have talked on the phone but she said that I need to withdraw my review and my complaint against them, otherwise they will not go forward with providing their servicesFirst, how can they threaten me by not providing a service which I paid for and for the second, I don't want to use their service also and want a refund I haven't begun applying for new jobs as they have mentioned, that is a lie and I haven't logged into their system nor did I use the resume and the cover letter they have sent me.I haven't worked with a worse company compared to Climber.comIf I am entitled to, I want Revdex.com to guide me how can I proceed with my claim even if it includes legal actionBecause Climber.com is using shady and unethical sales tactics to lure people to their serviceWhen I was talking on the phone with Jesse (who sold me the package in the first place) he used a language which meant that I will be paying close to $for their hiring services and they are giving the resume and cover letter writing for free, to help both parties to find a jobThat sounded like a good deal, but now they are saying that their hiring service is $a month and I paid that money for the resume and cover letter writing service but they are gifting me with months of their serviceI know math and if they have said this is the case I wouldn't give a single dollar to them. Ronnie (who was responsible for me) said that she is doing that job for more than years, I guess she makes at least $a month and if (optimistically) we assume that %of what I paid for hiring services goes to paying her salary, she needs to work with clients a month to just to cover her salary, and calculating from hours a day for days a week, she has hours total and that means she only has minutes to give me per month, and I would not realistically expect her to find me a job in that time frameI was thinking I was giving $for their hiring service so that I can get around hours of her time for a month and that sounded plausible which made me move forward with Climber.com but I regret my decision %100.They are also claiming that I scammed them because I filed a complaint after I received their resume and cover letter writing service but that is also a lieI called and emailed their customer service on the 12th and filed my complaint with Revdex.com on 13th of January but they have sent me the documents on 14thNormally they were responding my emails in less than minutes but they were unresponsive for my membership cancellationAnd now they are holding me responsible for that, which is completely absurdI wished I have read all the reviews they got, mostly negative reviews anyway, and avoid Climber.comAnd Ronnie calling me and saying "You need to delete that sy comment you posted on Revdex.com to move forward with usWe cannot work together if you keep your comment there." after this harassing phone call, I blocked all the numbers from them and I want my refund, in return I can sign an NDA which will make them sure that I am not going to use both resume and cover letter those they have sent me, which are both filled with grammatical errors and misspellings. ]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** from Climber called and left a message saying she was sorry I was unhappy and I responded via email with my concerns and that I just wanted my money back as this going back and forth is not working. I needed my resume done and complete with 100% effort and I don't feel that was given. I have since moved on to another provider who has provided me what I needed. I do not wish to proceed with Climber.com any further
Regards,
*** ***

This user's information has been removed from our database and we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

As previously stated this all of this user's information has been removed from our database, which is supported by the time & date stamped screen capture

All of this User's information was deleted per his request on 2/@ 9:AMPlease see attached screen shot for confirmationHis other concerns will be addressed by our sales supervisorsWe now consider this matter closed.

Per his request, this User's information was removed from our database on 2/26/@ 4:PM PSTPlease see attached screenshotPer our TOS we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been told that the person that I signed up with (of whom I am not supposed to mention on here) would be my contact and that I could call at any time to speak to him This has not happened and a supervisor has not returned my phone call as requested either
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been told that the person that I signed up with (of whom I am not supposed to mention on here) would be my contact and that I could call at any time to speak to him This has not happened and a supervisor has not returned my phone call as requested either
Regards,
*** ***

This user signed up for a pre-paid Climber Premier membership package @ $on 10/5/Once he became a Premier Member, he spoke to one of Senior Sales Representatives on 10/13/about having his resume professionally re-done by our in-house resume writing team, which is $The cost of the
professional resume service is not included in the Climber Premier membership package, and this customer was never told a professional resume re-write would be included in the package he originally purchasedIf the customer would like to have his resume professionally redone, the cost is $399, the service is completely optional and the customer is by no means required to purchase a professional resume re-write if it is not in his budget to do so