L A Yurko Cement Construction

Per our previous response Mr*** is NOT entitled to a refund, however as a courtesy we previously refunded his final payment of $in May In June Mr*** filed a chargeback/dispute with his credit card company; which upon review & arbitration his bank found in our favorFor the previous reasons outlined we will not be providing this User with a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have received TWO calls today from companyCEASE and DESIST immediatelyOne more time and FCC will also be notifiedI don't want do business with your company and have now registered phone number on DNC.
Regards,
*** ***

Update:Despite my repeated requests to cancel my payment, Climber deducted from my checking account this morningOn the phone, *** said that the fee was refundable.I’ve copied the email trail belowI also have written to *** at Climber 2-more times seeking an update, with no
reply.Thank you,*** *** From ***: I was very upfront with you ***You had a choice and initially you chose the VIPI put my self on the line by asking to get it voided out for youIf you read the email I sent to you it does say the VIP is non refundable. From: *** *** [mailto:***] Sent: Wednesday, August 03, 1:PMTo: *** ***Subject: Re: *** from Climber.com; sinstructions; VIPImportance: High Hi ***,Any update here?I do not understand what the issue is?If you can refund you can refund the 129.00.Or, refund the difference: 89.01.I have already spoken with my bank, and I am prepared to fight this charge, so you can let your CS department, your supervisor and the CC processing company that I will follow up accordingly.This is a very unfortunate situation, and I feel like I have not been treated at all fairlyVery misleading conversation with you ***! From: *** ***Sent: Wednesday, August 03, 12:PMTo: '*** ***'Subject: RE: *** from Climber.com; sinstructions; VIP We are working with our CC processing company to void the However the is typically non refundablePer our policyThe option has a money back guaranteeMaybe that is where the confusion is. From: *** *** [mailto:***] Sent: Wednesday, August 03, 9:AMTo: *** ***Subject: Re: *** from Climber.com; sinstructions; VIPImportance: High Hello,Thank you for getting back to me.I am confused....You can cancel the day option but still will be charging me 39.99?I heard you say that this is refundable at any time when we spoke yesterday...If I cancel the so-called VIP package, do I have a month of Climber services?I must tell you, I wish that I had never called. From: *** ***Sent: Wednesday, August 03, 10:AMTo: '*** ***'Subject: RE: *** from Climber.com; sinstructions; VIP ***I was told by my customer service that once the VIP package is chosen that it is non refundableI can cancel the VIPBut I would have to charge additional per policyPlease understand the package you chose is the best option for you based off your criteria. From: *** *** [mailto:***] Sent: Tuesday, August 02, 4:PMTo: *** ***Subject: Re: *** from Climber.com; sinstructions; VIPImportance: High Hi ***,I’m not sure if we got disconnected or we were done?!Anyway, I’m writing to reiterate that I am going to try “Climber” via the introductory, no charge option on the website.Please do not charge my account for the month package that we discussed todayIf I decide that the quality of the connections is there, I will call you back and go through you to continue my Climber Experience.I apologize for any hassle on your end.Best,*** *** From: *** ***Sent: Tuesday, August 02, 11:AMTo: ***Subject: *** from Climber.com; sinstructions; VIP

Per his request this User has been removed from our database

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Per our previous response Mr*** is NOT entitled to a refund, however as a courtesy we previously refunded his final payment of $in May In June Mr*** filed a chargeback/dispute with his credit card company; which upon review & arbitration his bank found in our favorFor the previous reasons outlined we will not be providing this User with a refund.

Our resume writer has attempted to contact the client numerous times via phone & email over the last few daysClient & our resume writer connected today & writer has supplied client w/first draft copies of new resume & cover letter for her review.

Climber.com offers multiple ways for User's to cancel their account( see attached screenshots): 1) select cancel my account under FAQ & we will email you cancelation instructions, 2) Found Under "Terms Of Use" section" on our website "a customer may call in 800-374-or sending an email
to [email protected]" 3) from the user's account private, they can select "Billing" click on the link & scroll to the bottom of the page where we provide a "Suspend Account" button. Customer's last bill date was date was October 12, We have no record of this User requesting to cancel his account, or attempting to contact our customer service department to request his account be cancelled prior to October 30, The account was cancelled after his bill date and per our Terms-of-Service, we do not offer retroactive refunds; customer is not due a refund and no refund shall be issued

Our resume writer has attempted to contact the client numerous times via phone & email over the last few daysClient & our resume writer connected today & writer has supplied client w/first draft copies of new resume & cover letter for her review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have received TWO calls today from companyCEASE and DESIST immediatelyOne more time and FCC will also be notifiedI don't want do business with your company and have now registered phone number on DNC.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I received this email from Climber this past TuesdayAs you can see, Climber has used symbols such as (>) to keep me from being able to copy/paste words from the body of their message to use in my manage rules to block their emails. So the company has just told a big fat lie stating that I never requested or unsubscribe to their emails.> Date: Tue, Mar 10:04:-0700> From: ***> To: ***> Subject: RE:Career Privilege? - March 22, 2016> > Dear ***,> > "Pressure is privilege," the ten year boy old said. > > These amazing words jumped out of the mouth of a ten year old and stopped us dead in our tracksSometimes a child's perspective is all we need to change our ownRead on.> > *** Add some positive pressure to your career *** > > Late last year, I traveled to the State Cup where teams from all over the state met to compete for the state's soccer titleMy son and I stayed in a hotel with thousands of other families who were there for the same purposeWe played our first game on Saturday and two on SundayWe lost all three hard fought matchesAfter a few minutes of disappointment about the losses the kids rebounded and the coach ended our season with a talk on Sunday after our last game. > > Coach *** said that the kids played well while under the added pressure of it being State CupHe asked for advice, "How did you deal with the pressure?" After a few of the responses one of the children said three words that will stick with me for the rest of my lifeLittle *** said, "pressure is a privilege." You see, *** knew that without the pressure of the higher level of play he would not become a better soccer playerHe couldn't be his best unless he was challenged by the bestHe believes that this pressure he feels is a privilege(Get inspired and move forward *** )> > I thought about this quote on our three hour drive homeI thought about my defining moments, the ones that have shaped my life and made me a better personThat challenged meMy defining moments came in times when I was pressured to get out of a rutTimes when I was forced to do something new, something with no roadmapThese are times of privilege, they are not permanent. > > Not a single one of my defining moments came at a time of comfort (think about yours). > > These are the passing moments when we have a shot to become everything that we ever could have becomeThese are moments of growth in our career and in our personal livesTake a step forward right now to become everything that you could ever be - *** > > Take these pressure filled moments as a sign of privilege.> > Cheers,> ***> > CEO > Climber> *** * *** *** ***> *** *** ** ***> > PS: Climber.com is proud to announce our 2010-2013, WebAward for Employment Standard of Excellence> > Climber.com was named the 4th fastest growing technology company in by Technology 200> Climber.com was named the 6th fastest growing company by the SDBJ in 2012> Climber.com was named to the Inc 500/in 2012, & 2014> > *** *.: “I have received and accepted an offer with *** as a long term care agentThey found my resume through ClimberThank you for your service!”> > *** *: “I had been searching for a new job for a couple weeks and I was coming up completely dryI signed up for Climber Premier on October 12th. Four days later on October 16th, a recruiter contacted me with a job opportunityI’m now in the final round of interviews and feeling pretty good about it.> > *** *: “I just accepted a full time position with ***Thank you so much!” > > -------------------------------------------------------------------------- If you no longer want to receive messages from Climber.com please opt out > using this link: ***> *** > > This is a private request sent to *** *** at *** that registered with Climber.com on 2015-11-23:55:-from Insurance as a

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have rec’d reimbursement from Climber. Regards,
*** ***

Mar 26, 01:47PM - Changed Resume Review File Status by *** ***Status Changed to Customer Accepts Resume *** ** purchased the resume re-write, received and accepted the final documentClimber.com offers a very customized approach to the resume writing service and we stand by our productWe would be more than happy to make any edits/revisions that the client would like doneAttached is the original resume document and final resume re-write by Climber.com The service *** ** paid for has been rendered and no refund will be issued

Per his request, this user has been removed from our database

Per her request, this user's information has been removed from our database

Per this User's request all of her personal information has been deleted from our databasePlease see attached screen capture.

Mar 26, 01:47PM - Changed Resume Review File Status by *** ***Status Changed to Customer Accepts Resume *** ** purchased the resume re-write, received and accepted the final documentClimber.com offers a very customized approach to the resume writing service and we stand by our productWe would be more than happy to make any edits/revisions that the client would like doneAttached is the original resume document and final resume re-write by Climber.com The service *** ** paid for has been rendered and no refund will be issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Mr*** requested to cancel the account on August 05, 2014, and based on your Terms of Service, the account should be cancelled at that time.Would you let me know the clear reason why "Mr*** is NOT entitled to a refund"? Regards,
*** ***