L A Yurko Cement Construction

As previously stated this user was removed from our database at her requestHowever, it usually takes 24-hours to go in to effect

Client has been refunded for both payments and the account has been cancelled.Transaction ID: *** Payment Method: *** Amount: USD (128.97) Customer Name: *** ***Transaction ID: *** Payment Method: *** Amount: USD (39.99) Customer Name: *** ***Canceled on Aug 05, 07:12AM, Cancel Confirmation #: ***

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{margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Tahoma; -webkit-text-stroke: #000000; background-? she received the terms of service in writing;? http://www.climber.com/terms_of_use.? A Project Manager was assigned to her on? Jun 14, 09:05PM -? Note? :Sent QA set up email, at which time Client was informed of our proprietary four-step process? Client completed the resume questionnaire on? Jun 16, 10:00AM -? Note? Completed QA and sent cheat sheet., at which time client's documents were submitted to a certified professional resume writer with over years resume writing experienceOn "Jun 26, 10:55AM -? Changed Resume Review File Status:? Changed to Customer Accepts ResumeClient in? receipt of her final documents, client accepted with no edit requests? ? Climber.com offers a very customized approach to the resume writing service and we stand by our productThat being said prior to submitting the client's documents to our professional resume writer, the project manager? requested additional information from client to aid the writer in creating new resume; client declined to provide additional information as requestedAs such, the writer can only use the content that is provided by the client under the guidance of a Climber.com project managerWe offered to do any additional edits on the final product and we stand ready to make any revisions that the client would like done.? ? In addition to writing a new resume and cover letter, Climber.com created a new LinkedIn.com profile for the client using the content our team created.? The service client paid for has been rendered and no refund will be issued Climber.com Terms of UseCancelation PolicyCancel within the first days ??" Satisfaction GuaranteeWe are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling? 800-374-0120? or 2) Sending an email to? [email protected]? within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail BStSTE #540, San Diego, CA No other form of refund request is acceptable.After days all sales are finalLimit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 374-or email to? [email protected] billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at? 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber PremierExamples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call? 800-374-0120? for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation.Resume ServicesThis agreement sets forth the terms and conditions of Climber.com’s Resume Review and Rewrite Services (the “Resume Services”)By Clicking “Purchase” or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com’s Terms of UseYou acknowledge that Climber.com may fulfill the Resume Services using a third party provider with whom Climber.com has established a prior relationship.Climber.com will use commercially reasonable efforts to complete the Resume Services in a timely manner, subject to acts of nature, mechanical failure, or other occurrences beyond the control of Climber.comFollowing your agreement to these terms and payment, Climber.com shall assign a writer to You who will provide you with a resume questionnaire that you are required to complete in order to receive the Resume ServicesYou hereby agree that You are responsible for verifying the accuracy of all data on your documents; Climber.com is not responsible for errors on your source documentation or on revised resumes after the resume has been provided to you for proofreading.The Resume Services will be deemed to be complete on the earlier of (a) delivery of a final resume or (b) six months from the date of purchaseYou acknowledge and accept that the Resume services commences only upon receipt of Your fully completed questionnaireYou understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Resume Services.This Agreement is non-cancelable and fees are non-refundable.Interview Coaching ServicesThis agreement sets forth the terms and conditions of Climber.com’s Interview Coaching Services (the "Coaching Services")By Clicking "Purchase" or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com's Terms of UseFollowing your agreement to these terms and payment, Climber.com shall assign a coach to You who will provide you with a questionnaire that you are required to complete in order to receive the Interview Coaching Services.The Interview Coaching Services will be deemed to be complete on the earlier of (a) conclusion of your pre-paid coaching session(s) (b) six months from the date of purchaseYou acknowledge and accept that the Interview Coaching Services commences only upon receipt of Your fully completed questionnaireYou understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Interview Coaching Services.This Agreement is non-cancelable and fees are non-refundable.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions.Policy on the Climber.com websites.? ?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***? Assuming the business has performed this action, I consider this an acknowledgement of fault by the business
Regards,
*** ***

We will make a one time exception for Mr*** and have issued him a full refund to his accountPlease wait 3-business days to process

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I did NOT provide consent to this service on March 1st and never received ANY record-- written or otherwise-- of such a transaction? I would like a record of the written receipt they sent to me and a full recording of that callI strongly suspect that neither exists, and that this business is fraudulently signing up any credit card number they can find.? As further evidence of the company's absence of records and careless intent to defraud "customers," they spelled my name three different ways in their response to my complaintMy last name is ***It is seven lettersAny responsible business operating lawfully and keeping proper records would be able to spell my seven letter last name correctly in a reply of this gravity.This is business is a fraudThis transaction is a fraudThey have no record of any transaction in MarchThey sent me NO record of any transaction in March? Their Yelp page is filled with others who have had the exact same experience I have? These guys are serial offenders? Please take aggressive action against them.?
Regards,
*** ***

While we regret misspelling Mr***'s last name in our initial response, that slight oversight on our part, does not change the facts as previously outlined in our responseWe do not currently have the capability to digitally export files containing our recorded calls, so we are unable to meet his request for a "full recording of that call." However, enclosed as an attachment is a copy of the receipt that was emailed to Mr***'s gmail.com email account (with the credit card number hashed out & the security code removed) when his account was created on March 1, We consider his clam that Climber.com is "business is fraudulently signing up any credit card number they can find" to be patently and just one more attempt on his part to bully our company in to giving him a refund that he does not deserveIn fact, Mr***'s actions, combined with his use of threatening, inflammatory, language leads us to believe this is more than likely a pattern of behavior on his part; he intentionally sigfor paid online services, with the intent to defraud companies and get their services for freeOur position remains unchanged and no refund shall be issued

*** *** signed up for Climber VIP program and agreed to purchase a pre-paid membership, where she paid up-front for months service to receive a discounted price, on August 21, 2015? @ 1:PM PSTClients who purchase a prepaid membership receive a discounted membership in return for
making a three month commitment to the network.*** ***? contacted client services via email on August 25, 2015? to request a refundShe was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid serviceFor example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining months of unused serviceOur Client Services Representative offered *** *** additional one-on-one assistance to ensure her profile was complete and she was maximizing her membershipAccount was cancelled August 25, 2015.? Aug 25, 09:44AM - Climber - Account Suspended? *** *** called client services again on September 17, 2015? requesting a refund, at which time our Client Services Representative reiterated the terms of service and the refund policy as it pertains to pre-paid membership.As it stands *** *** account has been cancelled and no future charges will incur.Based on our Terms of Service (outlined below), which *** *** expressly agreed to when she created her Climber.com account, we will not be issuing her a refund? Cancelation PolicyCancel within the first days ??" Satisfaction GuaranteeWe are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling 800-374-or 2) Sending an email to [email protected] within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail BStSTE #540, San Diego, CA No other form of refund request is acceptable.After days all sales are finalLimit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 374-or email to [email protected] billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber PremierExamples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call 800-374-for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

1.Client originally purchased a package that included resume, cover letter and months of service, he has not been charged $for the monthly serviceIF he had decided to stay on our monthly service passed his initial pre-paid membership of four months, he would have been subsequently charged $39/month (on the fifth month of service) and each month thereafter until he cancelled his membershipNONE of which has happened, because he is still in the initial four month membership periodOur resume packages are not broken down in to an hourly rate, and we NEVER price the package out on an hourly basis because some customers need more time than othersThe customer pays us to produce a professionally written resume and cover letter; the amount of time it takes for the final product to be produced varies from customer to customer, the Project Manager and Resume Writer work to ensure we produce the BEST possible resume & cover letter for each customer; no matter how long it takesThe customer completed the necessary steps and provided us with the information to complete his new resume and cover letter on Jan 9th, @ PM PSTWe provided him with the first draft of his new resume and cover letter on Jan 14th, @ 6:AM PSTOur creative team was able to produce the first drafts in less than 1/days calendar daysWe expressly tell customers the writing/creative phase can take to BUSINESS days, so actual delivery date should have been Jan 16th at the EARLIEST.? 4.As previously stated we NEVER received an email from this customer requesting to cancel his accountFurthermore, even if customer had submitted an email requesting cancellation of service, he would be ineligible for a refund for the reasons highlighted in our terms of service(previously outlined in our response), which he expressly agreed to when his account was createdCustomer received a copy of terms of service via email and they were made available to him on the dashboard/login page of his accountCustomer resides in a foreign country and does not have a proper voicemail son the phone number he provided to usWhen our representatives tried to reach out to him (prior to him allegedly blocking our phone number), they were unable to leave a message for client and had to resort to communicating with him via email.? I have included email correspondence between customer and his Project Manager that will demonstrate we were in constant communication with customer throughout the process.? Per the reasons outlined in this response and in our previous response the customer is not eligible for a refund and we will not be issuing him one.?

*** ** purchased a professional resume and cover letter package over the phone on February 17, where he received the terms of service in writing;? http://www.climber.com/terms_of_use.? ? Feb 17, 10:11AM -? Charge Performed on CSA? by Jon QuinnExecuted During Charge:
Captured - $R & CL (Holiday Special) Plus Months | Flip by Green Lead | PM adjusted to *** ***? Feb 17, 10:11AM -? Resume, Cover Letter and Climber Premier PurchasedMar 20, 05:45PM -? Changed Resume Review File Status? by *** ***Status Changed to Q&A Received by Resume Analyst? Mar 26, 01:47PM -? Customer Accepts ResumeApr 03, 11:28AM - Climber - Account Suspended 5533536054Apr 03, 11:29AM -? Charge Back? by Danielle Sabradisputing charge from 02/17/2017? ? *** ** purchased a resume and recieved the final document as well as accepted the resumeClimber.com offers a very customized approach to the resume writing service and we stand by our productAttached is Mr Le's final product completed and accepted.? The service *** ** paid for has been rendered and no refund will be issued.? Climber.com Terms of UseCancelation PolicyCancel within the first days ??" Satisfaction GuaranteeWe are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling? ###-###-####? or 2) Sending an email to? [email protected]? within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail BStSTE #540, San Diego, CA No other form of refund request is acceptable.After days all sales are finalLimit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### or email to? [email protected] billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at? ###-###-####.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber PremierExamples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call? ###-###-####? for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation.Resume ServicesThis agreement sets forth the terms and conditions of Climber.com’s Resume Review and Rewrite Services (the “Resume Services”)By Clicking “Purchase” or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com’s Terms of UseYou acknowledge that Climber.com may fulfill the Resume Services using a third party provider with whom Climber.com has established a prior relationship.Climber.com will use commercially reasonable efforts to complete the Resume Services in a timely manner, subject to acts of nature, mechanical failure, or other occurrences beyond the control of Climber.comFollowing your agreement to these terms and payment, Climber.com shall assign a writer to You who will provide you with a resume questionnaire that you are required to complete in order to receive the Resume ServicesYou hereby agree that You are responsible for verifying the accuracy of all data on your documents; Climber.com is not responsible for errors on your source documentation or on revised resumes after the resume has been provided to you for proofreading.The Resume Services will be deemed to be complete on the earlier of (a) delivery of a final resume or (b) six months from the date of purchaseYou acknowledge and accept that the Resume services commences only upon receipt of Your fully completed questionnaireYou understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Resume Services.This Agreement is non-cancelable and fees are non-refundable.Interview Coaching ServicesThis agreement sets forth the terms and conditions of Climber.com’s Interview Coaching Services (the "Coaching Services")By Clicking "Purchase" or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com's Terms of UseFollowing your agreement to these terms and payment, Climber.com shall assign a coach to You who will provide you with a questionnaire that you are required to complete in order to receive the Interview Coaching Services.The Interview Coaching Services will be deemed to be complete on the earlier of (a) conclusion of your pre-paid coaching session(s) (b) six months from the date of purchaseYou acknowledge and accept that the Interview Coaching Services commences only upon receipt of Your fully completed questionnaireYou understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Interview Coaching Services.This Agreement is non-cancelable and fees are non-refundable.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions.Policy on the Climber.com websites

Upon receiving the original Revdex.com complaint from this client, the Project Manager assigned to this client contacted the client to let her know that we would be more than willing to work with her to revise/edit the previously provided? first draft, in order to the meet the client's expectationsClient has declined that optionAs previously outlined in our initial response, per our terms of service, all professional resume writing services are "non-cancelable and fees are non-refundable." As such, this client is not eligible for a refund and no refund shall be issued.? ?

A Climber.com Project Manager reached out directly to the client and has successfully resolved his issues, client stated he was happy with the resolution.? This client is in receipt of his new resume and cover letter and he has begun applying for new jobsWe now consider this matter
resolved.?

"Before I signed up, I was informed that my profile would get viewed by numerous companies? Now I am being told that I have to get on it daily for that to happen." - Climber.com actively markets our members to our network of hiring managers and recruitersIn order to gain the highest level of visibility and garner additional interest, we strongly encourage members to be proactive and reach out directly to the companies and decision makers they would like to network withWhile not a "requirement" taking a pro-active ? approach on a daily basis greatly increases the likelihood that our members will make viable business connections.? -? "The server is so slow that job searching is almost impossible" - This is not an accurate statement, we constantly test/monitor page load times on Climber.com and our partnering job board websitesOften times when a member experiences "slow" page load times, it has more to do with their internet browser security settings, their firewall/security settings, their internet service provider.? -? "I feel that they are pushing for me to cancel my account before my months are up so they do not have to maintain it." This client's account was cancelled at his requestIf he would like to reactivate his account and take advantage of the remaining time on his membership, we will gladly re-activate his account.?

Client services has offered assistance several times as well as given instructions to cancel accountMs *** still has an active account and Ms *** has not used the job search board to collect any searches recently (see attached)Today, I've created a new search in her account for her under the city zip code to which she wishes to be employed; there are several job listings available.? ? Ms *** still has an active account and will not be issued a refund.?

Mr*** signed up for Climber Premier on? Jul 29, 11:47AM -CC - Internal Payment Receipt? and cancelled his account on May 23, 2016.Mr*** contacted Climber.com’s Client Services Department and asked about a refund on May 26, A Climber.com Client Services Representative spoke
with Mr*** and informed him that he was outside of the Day Satisfaction Guaranteed period & as such would not be eligible for a refundClient services did however, cancel his account and refund the last and final payment received as a courtesy to our client.? May 26, 11:11AM -? Refunded? by *** ***Transaction ID: *** Payment Method: XXXX*** Amount: USD (39.99) Customer Name: *** *** Emailed client.May 23, 11:57AM -? Climber - Account Suspended***In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mr*** would have had to cancel his Climber Premier account on or before? August 29, 2014? and request a refund from Climber.com's Client Services Department no later than August 29, 2014.? Cancelation PolicyCancel within the first days ??" Satisfaction GuaranteeWe are here to help and happy your tried our serviceFollow these simple instructions to receive a full Day refundFirst cancel your Climber Premier in one of two ways; 1) Calling 800-374-*** or 2) Sending an email to [email protected] within the first days of servicePlease be sure to request a refund, simply canceling your account will not trigger an automatic refundRefunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (***) ***-***, attn: Client Services or by mail *** ***STE #***, *** ***, ** ***No other form of refund request is acceptable.After days all sales are finalLimit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling *** ***-*** or email to c***@***.comYour billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hoursIf you experience billing problems please reach out to us at ***.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sifor Climber PremierExamples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing periodFor example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after thatIn order to treat everyone equally, no exceptions will be madeWhat is the policy for refunds requested after days? If you or Climber.com cancel your account at any time after the first days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of serviceIn addition, Climber.com will not refund any amount of prepaid serviceFor example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewalsThere are no prorated refunds for mid-term cancellationsAfter days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their accountKeep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebillsPlease call ***-*** for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policyIf the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returnedA refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policyAny such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund PolicyOur refund policy is made available on our websitesIt is your obligation to review our refund policy for any such revisions.? ? ? ? Mr*** contacted Climber.com’s Client Services Department and made a refund request on May 26, 2016;which exceeded the Climber.com Guarantee Period by years and months.? Had Mr*** cancelled his Climber Premier account and requested a refund from Climber.com's Client Services Department on or before? August 29, 2014; we would have gladly refunded his money under our Satisfaction Guarantee.Since he does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The company has offered no resolution, just that there are no refunds.?
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I reject their responseTheir website does not work to locate jobs in my areaYou put in my zip code and instead of getting jobs in my area (Central Tx) it only gives me out of state jobs.? I'm sorry, I didn't understand that I needed to disagree, I thought you would see that they sold me a year membership and I have complained from day one and they have offered no assistance or a fix and therefore I requested a full refundAfter that point they refused to answer calls from me or return my callsI only get a message that I can delete my accountActually they must have a lot of problems with many who subscribe to their site because their machine message ends with "if you want to delete your account here's how you do it instructions!"? Thank you for your helpI really think these folks are a rip off because I am on another site that is awesome and able to search jobs effectivelyIt is apparent that these folks don't care about their reputation, only about getting your money because they continue to solicit me to pay them more money to revise my resumeAccording to head hunters that have contacted me, my resume is impressive.? ? *** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference,
details of the offer I reviewed appear below.I received the response from Revdex.com and was called again by Climber.com at 10:AM on 1/22/(after receiving the response) from Phone # 800-374-I stayed on the line to ask someone to remove my number again and was automatically hung up on with no voice on the lineI would appreciate help from the Revdex.com in once again asking Climber.com to remove the phone number ***? from their calling listThank you,
*** ***

Update:Despite my repeated requests to cancel my payment, Climber deducted 128.97 from my checking account this morning. On the phone, [redacted] said that the fee was refundable.I’ve copied the email trail below. I also have written to [redacted] at Climber 2-3 more times seeking an update, with no...

reply.Thank you,[redacted]    From [redacted]: I was very upfront with you [redacted]. You had a choice and initially you chose the VIP. I put my self on the line by asking to get it voided out for you. If you read the email I sent to you it does say the VIP is non refundable. From: [redacted] [mailto:[redacted]] Sent: Wednesday, August 03, 2016 1:15 PMTo: [redacted]Subject: Re: [redacted] from Climber.com; set-up instructions; VIPImportance: High Hi [redacted],Any update here?I do not understand what the issue is?If you can refund 39.99 you can refund the 129.00.Or, refund the difference: 89.01.I have already spoken with my bank, and I am prepared to fight this charge, so you can let your CS department, your supervisor and the CC processing company that I will follow up accordingly.This is a very unfortunate situation, and I feel like I have not been treated at all fairly. Very misleading conversation with you [redacted]!  From: [redacted]Sent: Wednesday, August 03, 2016 12:46 PMTo: '[redacted]'Subject: RE: [redacted] from Climber.com; set-up instructions; VIP We are working with our CC processing company to void the 129.00. However the 129.00 is typically non refundable. Per our policy. The 39.99 option has a 30 money back guarantee. Maybe that is where the confusion is. From: [redacted] [mailto:[redacted]] Sent: Wednesday, August 03, 2016 9:17 AMTo: [redacted]Subject: Re: [redacted] from Climber.com; set-up instructions; VIPImportance: High Hello,Thank you for getting back to me.I am confused....You can cancel the 120 day option but still will be charging me 39.99?I heard you say that this is refundable at any time when we spoke yesterday...If I cancel the so-called VIP package, do I have a month of Climber services?I must tell you, I wish that I had never called.   From: [redacted]Sent: Wednesday, August 03, 2016 10:14 AMTo: '[redacted]'Subject: RE: [redacted] from Climber.com; set-up instructions; VIP [redacted]. I was told by my customer service that once the VIP package is chosen that it is non refundable. I can cancel the VIP. But I would have to charge 39.99 additional per policy. Please understand the package you chose is the best option for you based off your criteria. From: [redacted] [mailto:[redacted]] Sent: Tuesday, August 02, 2016 4:33 PMTo: [redacted]Subject: Re: [redacted] from Climber.com; set-up instructions; VIPImportance: High Hi [redacted],I’m not sure if we got disconnected or we were done?!Anyway, I’m writing to reiterate that I am going to try “Climber” via the introductory, no charge option on the website.Please do not charge my account for the 4 month package that we discussed today. If I decide that the quality of the connections is there, I will call you back and go through you to continue my Climber Experience.I apologize for any hassle on your end.Best,[redacted] From: [redacted]Sent: Tuesday, August 02, 2016 11:29 AMTo: [redacted]Subject: [redacted] from Climber.com; set-up instructions; VIP