L A Yurko Cement Construction

The consumer has provided no additional information to support his concerns. Our position remains unchanged and no refund will be issued.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated that I have unsubscribe and yet the company continues to send me emails anyway. I tried to block their emails but as you can see, they continued to change their emails/domains so they can continue sending their solicitations. As you can see, they have been harassing me. There were much more than this but these are the ones I was able to find in my Blocked Senders list. 1. [redacted]3. [redacted]4. [redacted]5. [redacted]6. [redacted]7.�...⇄ /> Regards,
[redacted]

All of this User's information was deleted per his request on 2/19 @ 9:23 AM. Please see attached screen shot for confirmation. His other concerns will be addressed by our sales supervisors. We now consider this matter closed.

Per this User's request all of her personal information has been deleted from our database. Please see attached screen capture.

Mr. [redacted] purchased a professional resume and cover letter package online on June 30, 2015 where he received the terms of service in writing;[redacted].  A Project Manager was assigned and contacted him on July 1, 2015, at which time Mr [redacted] said he would like to...

cancel the membership and resume purchase. We have refunded his monthly membership as he was within the 30 days.Jul 27, 2015 09:31AM - Refunded by [redacted] However, the resume re write service Mr. [redacted] purchased is non refundable and is still available to him at this time to proceed. No refund will be issued.   Climber.com Terms of UseCancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling ###-###-#### FREE or 2) Sending an email to [redacted]within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to ###-###-####, attn: Client Services or by mail [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling ###-###-#### FREE or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at ###-###-#### FREE.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call ###-###-#### FREE for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Resume ServicesThis agreement sets forth the terms and conditions of Climber.com’s Resume Review and Rewrite Services (the “Resume Services”). By Clicking “Purchase” or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com’s Terms of Use. You acknowledge that Climber.com may fulfill the Resume Services using a third party provider with whom Climber.com has established a prior relationship.Climber.com will use commercially reasonable efforts to complete the Resume Services in a timely manner, subject to acts of nature, mechanical failure, or other occurrences beyond the control of Climber.com. Following your agreement to these terms and payment, Climber.com shall assign a writer to You who will provide you with a resume questionnaire that you are required to complete in order to receive the Resume Services. You hereby agree that You are responsible for verifying the accuracy of all data on your documents; Climber.com is not responsible for errors on your source documentation or on revised resumes after the resume has been provided to you for proofreading.The Resume Services will be deemed to be complete on the earlier of (a) delivery of a final resume or (b) six months from the date of purchase. You acknowledge and accept that the Resume services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Resume Services.This Agreement is non-cancelable and fees are non-refundable.Interview Coaching ServicesThis agreement sets forth the terms and conditions of Climber.com’s Interview Coaching Services (the "Coaching Services"). By Clicking "Purchase" or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com's Terms of Use. Following your agreement to these terms and payment, Climber.com shall assign a coach to You who will provide you with a questionnaire that you are required to complete in order to receive the Interview Coaching Services.The Interview Coaching Services will be deemed to be complete on the earlier of (a) conclusion of your pre-paid coaching session(s) (b) six months from the date of purchase. You acknowledge and accept that the Interview Coaching Services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Interview Coaching Services.This Agreement is non-cancelable and fees are non-refundable.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.Policy on the Climber.com websites.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Please provide proof of acceptance!  Any acceptance statements and/or signature to indicate that I have accepted the provided resume.  Please be honest and professional!  Show me the ACCEPTANCE PROOF, PLEASE!  Thanks]
Regards,
[redacted]

[redacted] signed up for Climber VIP program and agreed to purchase a pre-paid membership, where he paid up-front for 3 months service to receive a discounted price, on October 9, 2014 @ 1:04 PM PST. Clients who purchase a prepaid membership receive a discounted membership in return for making a...

three month commitment to the network.[redacted] contacted client services via email November 3, 2014 to request a refund. He was informed by our Client Services Representative that Climber.com does not refund any amount of prepaid service. For example, if member purchased twelve (12) months of prepaid service and canceled their account after three (3) months, no refund would be issued for the remaining 9 months of unused service. Our Client Services Representative offered Ms. [redacted] additional one-on-one assistance to ensure her profile was complete and she was maximizing her membership.Based on our Terms of Service (outlined below), which Mr [redacted] expressly agreed to when he created his Climber.com account, we will not be issuing him a refundCancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

Mr. [redacted] signed up for Climber Premier online on May 19, 2016 @3:22PM and cancelled his account August 24, 2016May 19, 2016 11:24AM - CC - Internal Payment ReceiptAug 24, 2016 10:07AM - Climber - Account Suspended8062134036 Climber.com Client Services Representative informed him...

that he was outside of the 30 Day Satisfaction Guaranteed period & as such would not be eligible for a refund. In order to receive a refund, per the Climber.com Terms of Use (highlighted below) which he expressly agreed to when her account was created; Mr. [redacted] would have had to cancel his Climber Premier account on or before June 18, 2016 and request a refund from Climber.com's Client Services Department no later than June 18, 2016Mr. [redacted] contacted Climber.com’s Client Services Department and made a refund request on August 24, 2016; which exceeded the Climber.com Guarantee Period by 67 days. Had Mr. [redacted] cancelled his Climber Premier account and requested a refund from Climber.com's Client Services Department on or before June 18, 2016; we would have gladly refunded his money under our Satisfaction Guarantee. Since he does not meet the aforementioned criteria, for the reasons previously outlined a refund will not be issued. Cancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling [redacted] or 2) Sending an email to [redacted] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to [redacted], attn: Client Services or by mail [redacted]. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling [redacted] or email to [redacted]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at [redacted].Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call [redacted] for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

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On "Jun 26, 2017 10:55AM - Changed Resume Review File Status: Changed to Customer Accepts Resume. Client in receipt of her final documents, client accepted with no edit requests.     Climber.com offers a very customized approach to the resume writing service and we stand by our product. That being said prior to submitting the client's documents to our professional resume writer, the project manager requested additional information from client to aid the writer in creating new resume; client declined to provide additional information as requested. As such, the writer can only use the content that is provided by the client under the guidance of a Climber.com project manager. We offered to do any additional edits on the final product and we stand ready to make any revisions that the client would like done.    In addition to writing a new resume and cover letter, Climber.com created a new LinkedIn.com profile for the client using the content our team created. The service client paid for has been rendered and no refund will be issued. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 16.0px Calibri; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} span.s2 {font-kerning: none; color: #00affd; -webkit-text-stroke: 0px #00affd} span.s3 {text-decoration: underline ; font-kerning: none; color: #042eee; -webkit-text-stroke: 0px #042eee} Climber.com Terms of UseCancelation PolicyCancel within the first 30 days – Satisfaction GuaranteeWe are here to help and happy your tried our service. Follow these simple instructions to receive a full 30 Day refund. First cancel your Climber Premier in one of two ways; 1) Calling 800-374-0120 or 2) Sending an email to [email protected] within the first 30 days of service. Please be sure to request a refund, simply canceling your account will not trigger an automatic refund. Refunds will be processed the same day or next business day..The Customer may send a cancel/refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable.After 30 days all sales are final. Limit one 30-day risk-free trial per customer.Cancelation Procedure:At any point a member may cancel his or her account online, by calling 800 374-0120 or email to [email protected]. Your billing will stop the same that day that you cancel online and Climber.com will honor phone and email messages on the day they are received even though it might be after business hours. If you experience billing problems please reach out to us at 800-374-0120.Incentivized SignupsClimber.com does not offer refunds under the 30-day Satisfaction Guarantee to users who have been incentivized to sign-up for Climber Premier. Examples of Incentivized Sign-Ups include, but are not limited to: Members of websites who receive fees, points, or other rewards for joining Climber Premier.Cancel after 30 days and you won't be charged againOnce you cancel you won't be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, you'll still have to pay for the current month, but you won't be charged again after that. In order to treat everyone equally, no exceptions will be made. What is the policy for refunds requested after 30 days? If you or Climber.com cancel your account at any time after the first 30 days, Climber.com will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service. In addition, Climber.com will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.There is no grace period on service renewals. There are no prorated refunds for mid-term cancellations. After 30 days all sales are final.What is Climber.com's cancellation policy for recurring billing products?The customer may cancel their recurring billing subscription product at any time.If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate an automatic refund - it will only stop any future rebills. Please call 800-374-0120 for any billing questions.If a customer requests a refund, the money for the requested transaction may be refunded back to the customer per the Climber.com refund policy. If the refund is for a recurring billing product, and the Customer is in the Trial period then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in an automatic cancellation.Resume ServicesThis agreement sets forth the terms and conditions of Climber.com’s Resume Review and Rewrite Services (the “Resume Services”). By Clicking “Purchase” or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com’s Terms of Use. You acknowledge that Climber.com may fulfill the Resume Services using a third party provider with whom Climber.com has established a prior relationship.Climber.com will use commercially reasonable efforts to complete the Resume Services in a timely manner, subject to acts of nature, mechanical failure, or other occurrences beyond the control of Climber.com. Following your agreement to these terms and payment, Climber.com shall assign a writer to You who will provide you with a resume questionnaire that you are required to complete in order to receive the Resume Services. You hereby agree that You are responsible for verifying the accuracy of all data on your documents; Climber.com is not responsible for errors on your source documentation or on revised resumes after the resume has been provided to you for proofreading.The Resume Services will be deemed to be complete on the earlier of (a) delivery of a final resume or (b) six months from the date of purchase. You acknowledge and accept that the Resume services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Resume Services.This Agreement is non-cancelable and fees are non-refundable.Interview Coaching ServicesThis agreement sets forth the terms and conditions of Climber.com’s Interview Coaching Services (the "Coaching Services"). By Clicking "Purchase" or similar button or giving verbal consent to charge your credit card, and moving forward, you are agreeing to and shall be bound by all of the terms of this agreement and to Climber.com's Terms of Use. Following your agreement to these terms and payment, Climber.com shall assign a coach to You who will provide you with a questionnaire that you are required to complete in order to receive the Interview Coaching Services.The Interview Coaching Services will be deemed to be complete on the earlier of (a) conclusion of your pre-paid coaching session(s) (b) six months from the date of purchase. You acknowledge and accept that the Interview Coaching Services commences only upon receipt of Your fully completed questionnaire. You understand that if You fail to fully complete and return the questionnaire, Climber.com may not complete the Interview Coaching Services.This Agreement is non-cancelable and fees are non-refundable.Policy ChangesWe reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the Climber.com websites.You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.Policy on the Climber.com websites.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] from Climber called and left a message saying she was sorry I was unhappy and I responded via email with my concerns and that I just wanted my money back as this going back and forth is not working.  I needed my resume done and complete with 100% effort and I don't feel that was given.  I have since moved on to another provider who has provided me what I needed.  I do not wish to proceed with Climber.com any further.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I received the $39.99 check (REFUND) from climber.com today. Thank you for your efforts and time! No further action needs to be taken !!!

Per her request this customer's account was  Canceled on May 18, 2015 02:24PM, Cancel Confirmation #: [redacted] and a refund was processed the same day (see attached image). We consider this matter now closed.

This user's information has been removed from our database and we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business...

to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer was contacted by our Sales Manager & by one of our Senior Client Services Reps, we walked him through the website & he received his comprehensive resume review as requested. Client stated he was satisfied with resolution provided. We consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company has offered no resolution, just that there are no refunds. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

Per this user's request his information has been removed from our database. Please see attached screenshot for confirmation .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]