La Creme Skin Care

Review: I purchased this La Creme skin creme (along with the Bella Labs skin creme) on 4/5 as part of their $4.95 promotional purchase. I left multiple messages with the 855-464-4015 number to cancel my order prior to the 14-day period. However, on the 14th day, I still received the double debit of $87.63 yesterday on 4/19 for Bella Labs and LaCreme Skin Care.

Moreover, per my research on the Internet, in particular the Revdex.com, the practices and advertising is extremely deceptive on this promotion. I received a refund from Bella Labs and also request a refund from LaCreme Skin Care.Desired Settlement: I request a refund of $87.63 given that I called within the 14-day period, was put on hold each time, and never spoke to a customer service representative due to an unexpected call volume.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10588003, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

So far, I have twice emailed and called Bella Labs and La Creme. Yesterday, when I talked to Bella Labs customer service, they told me that they would refund the $87.63 amounts. However, per my today banking records, they have only refunded me $87.63 once.

Regards,

Business

Response:

At La Crème Skin Care, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 4/04/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 4/19/2015 as explained in the terms and conditions which they agreed to. The consumer contacted La Crème Skin Care on 4/20/2015 with a request for cancellation via email. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the email, the customer service agent responded to the email with an offer of a full refund, yet the customer never informed of their decision. We have refunded the charge in full, $87.63, due to this complaint. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. However, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if La Crème Skin Care is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Crème Skin Care. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-464-4015 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details

Review: I responded to an advertisement for a trial subscription of the product. Full pricing was not noted during the process at check-out. A full charge plus trial charge was added to my account. Terms and conditions was not noted with shipment. This was apparent once I received my billing. Their check out process is set up for you to overlook their billing tactics. Billing and collection issues.Desired Settlement: I would like to receive the trial price or full subscription price. Also there should be a full disclosure of pricing at check-out.

Business

Response:

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. The 14 days are from the original order date as we explain in the terms and conditions the customer agrees to when originally placing the order. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: This company claimed that I did not contact them in time to return the skin cream, and therefore they charged me $87 for the product that they advertised was only $4.95 for shipping and handling in order to try the product. I contacted the company within the 15 days offered. They also were not clear on their terms that the cream had to be returned to them. No notifications came with the jar of cream nor anything printed on the receipt I printed from the website when I ordered the $4.95 trial offer. The company does this intentionally in order to sucker in people to try their product and then charge them an exhorbitant fee because the customers don't contact them "in time" to cancel. I didn't receive the product until November 3rd. I sent an e-mail to cancel the product on November 18th--15 days later and within the timeframe advertised. However, the company states that it is the Order Date that they use to start the countdown. I ordered on October 26th. I consider this company to be guilty of misleading advertising and I will be disputing the charge on my credit card. I don't like the product, as it is nothing special and nothing I can't get at [redacted] for $10. This is not a product endorsed by dermatologists and I found that the product was causing me to have breakouts. There is a very long list of ingredients, so I can't locate which ingredient does not agree with my skin. I don't recommend this product to anyone. Dr. ** recommends Vitamin C cream to combat wrinkles and stimulate the production of collagen. Vitamin C cream can be purchased at [redacted] for about $13. It works well and has a nice scent to it--smells like oranges.

I would also like to add that I ordered a trial of Levela cream also on the same day, October 26, from a different company because the two creams were advertised as complements to each other (one to use at night and the other to use in the morning). I received the Levela cream within a day of receiving the La Creme cream. I had no problem cancelling the Levela cream on the same day I tried to cancel the LaCreme cream. That company gave me a return authorization number and will be crediting my credit card when they receive the product.Desired Settlement: I would like to return the cream to the company and receive a full refund that was charged, without my permission, to my credit card.

Business

Response:

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. The consumer placed the order on 10/26/13. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 11/10/13 as explained in the terms and conditions for which they agreed to. The consumer contacted our company by email on 11/19/13 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the email conversation thereafter, the customer service agent refunded the charge of $87.63 on 11/20/2013. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Per the Dr OZ show I ordered a trial La Crem,e Skin Care 14 Day Trial Offer.under $5.00 shipping. My My Bank account was charged $87.63.

I did not authorize that Charge. I am willing to return the product unused..

I feel this is a scammmmm

Review: I only received the original trial offer of their product but they continued to bill me for their product even though I never received further products and cancelled the subscription to the product.Desired Settlement: Refund

Business

Response:

At La Crème Skin Care, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 5/02/2015. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 5/17/2015 as explained in the terms and conditions which they agreed to. Again, there was no notification of a request for cancellation so the customer was automatically billed for a new 30 day supply on 6/16/2015 as explained. The consumer contacted La Crème Skin Care on 6/19/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if La Crème Skin Care is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Crème Skin Care. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-464-4015 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details

Review: I was sold some face cream in Las Vegas and was not informed that once they got my credit card number they would start sending me monthly bottles of this useless face cream and charging it to my credit card to the tune of $87.63 each shipment when I called today after returning the two shipments that I had not ordered any further cream and I wanted it credited back to my account the fellow gave me a shaft of grief, telling me even if I returned the cream they would not refund my account and they would just sent it back to me I told him I had not signed up for this and that I wanted credit the cream is useless and I did not wasn't any further shipments. He said I had signed up for this and that was nothing I could do about it. He was very rude and kept hassling me. Finally he agreed to take give me credit for the one package I sent back but not the other. This company has false advertising as the cream is worthless and deviant in getting your credit card number then continuing to sending shipment of worthless cream at a high price telling you that there is nothing you can do to stop them. [redacted]Desired Settlement: To refund both shipments March 21 and April 20 of $87.63 each time. Both shipments were returned to the unopened. And I would like them to remove my credit cr from their files. I would like them to be held accountable for the false advertising and provide customer service which is not harassing and threatening.

Business

Response:

At BellaLabs, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 3/6/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 3/21/15 as explained in the terms and conditions which they agreed to. The consumer was billed for their 2nd and 3rd shipments on 4/20/15 and 5/20/15. The consumer contacted BellaLabs on 5/29/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the charge of $87.63 (April billing), due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if BellaLabs is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of BellaLabs. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-877-767-9942 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: I ordered from bellalabs and lacremeskin care a free bottle of each if I payed shipping . 4.95. It did not say anything about 87.63 each would be charged to my card a total of 175.26 . I recieved them and thought nothing else about it. both in same package and no paper work saying anything about charging me 87.63 from lacreme and 87.63 bellalabs. im sure this is the same company . product was together . I assure you if they had put the terms on that add page I would have read it and not ordered. I have went to there web page after I seen other charges on bank card and yes they state all that agreement on that page but it was not on one I ordered from.Desired Settlement: I payed 4.95 for each product I received. have not got anything else. I wont my 175.26 refunded . I KNOW THEY WILL PROBABLY SAY THAT BELLALABS IS NOT AFILLIATED WITH THEM. THAT WILL BE BULL*---.

Business

Response:

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: Approximately 3 weeks ago I answered some questions on an online survey. When I finished I was notified that 'as a reward' for taking the survey I could have my choice of one of 3 products for 'just the price of shipping and processing'. I chose one item and authorized a charge of $4.95 on my debit card. Several days after receiving the product I saw a charge of $87.63 on my bank statement. I notified the company by email that I did not agree to that amount and requested instructions to return the product for a refund. They replied saying I had agreed to take the product on approval and return it within 14 days from the date of ordering, which had now passed, and get another one every 30 days. They removed me from the re-order list but refused to refund the $87.63 to my debit card. Even if those conditions were buried somewhere in the legalspeak of the online message, I believe it was intentionally misleading and designed not to be noticed. They distract your attention by making the consumer believe they 'won' a discounted price and the most they are risking is the shipping price. They have an unfair advantage when dealing with the unsophisticated consumer. My email service noted at the top of La Creme's reply: 'be carefull! This sender failed our fraud detection checks.' I am a retired, disabled veteran.Desired Settlement: La Crème Skin Care accepts return of unopened product and refund the purchase price to my credit/debit card.

Business

Response:

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. The consumer placed the order on 04/15/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 04/30/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company by e-mail on 05/04/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. There was no reply to the e-mail confirming the terms and conditions. The account was considered closed. As we are fully invested in customer service, and we are now notified of the customer's dissatisfaction, we will issue the full refund of $87.63 from 04/30/14. The refund will take three to seven business days to credit back.

Review: It was not clear that the company would collect $89 for "sample" container and then continue to send them and withdraw that amount from my account. They did not allow 14 days to stop the account. When I have tried I cannot get through. It is a good product, but they do not have truth in advertising! I want it stopped!!!Desired Settlement: I don't want any other women duped by this company. I know if my mother had fallen for this, she could not pay for it.

Business

Response:

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: I responded to a FREE trial of a face cream, initially online and then by phone since the online app was not working. I was informed by the individual that the 30 day free trial was no longer available, but I could do a 14 FREE trial. The $1.99 shipping fee was charged to my credit card on April 21, 2014. I was informed that I would need to notify the company by May 5, 2014 if I did not want to receive further shipments. I sent an email to support for La Creme and got a reply that a customer service representative would contact me with 24 to 48 hours. Not wanting to receive future shipments of this face cream to which I had an allergic reaction, I called the company on their toll free number. After being on hold for 20 minutes the individual that I spoke with cancelled any further shipments but stated that I would have to send back the unused portion as the supply was for 30 days. If the unused portion was not returned, I would have to pay almost $44.00. None of this information was provided to me during the initial conversation. The SPECIAL DISCOUNT that I was being offered on the 14 day FREE TRIAL was nothing more than a simple bait and switch scheme.Desired Settlement: This company need to be upfront about their charges and what is actually included in their FREE TRIALS. To say that you are getting a 14 day free trial and at the end when you notify them that you do not want future shipments, you are informed that the remainder of the 30 day supply must be returned to them at your expense or you will be charged nearly $44.00. The bait and switch tactics this company uses needs to noted in comments about their company to warn other individuals .

Business

Response:

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.The consumer placed their order with a representative as of 4/21/14. We have reviewed the recorded phone call with the representative. In the call, the customer service representative verified that it was a 14-day trial of a 30-day product supply, and that if the consumer chose to keep it past their trial period, which the representative stated expired as of 5/14/14, they would be billed in the amount of $47.33. The customer service representative also verified that upon contacting La Creme Skin Care for cancellation, they would be provided with further instructions regarding how to cancel if they were cancelling on or before 5/14/14. Although the consumer was provided this information during their initial call, we have made an exception and are allowing the consumer to keep the product, and are cancelling the account from all further billing and shipping.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]I had already returned the unused portion by US mail after speaking with the representative about the cancellation. The call may have been reviewed with the representative, but I never heard the info about the unused portion being returned. In addition, I was responding to the initial offer which was for a 30 day free trial. This was part of the problem. According to the representative that I spoke with, the 30 day free trial was no longer available even though it was still showing up on the Internet. I will not be doing any business with this company in the future.

Review: LaCreme advertises a free trial of skincare for only the cost of shipping. My bankcard was charged for shipping then $87.93.Desired Settlement: I would like a refund for th $87.93

Business

Response:

The consumer placed the order on 09/27/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 10/12/14 as explained in the terms and conditions for which they agreed to. We did not receive any notification within the trial to cancel, or outside of the trial. This is the first notice we have received that the customer wanted to cancel, or was dissatisfied with the product or terms.

Review: I ordered a cream product from La Creme Skin Care from an add I saw on line for a trial period and seemed reasonable. Unfortunately the Terms & Conditions are not clearly displayed and you must click on them to see them. I only wanted to participate in a trial of the skin cream and did not want to be billed $89.00 and month plus shipping every month till I canceled. When I called the company to ask for a refund and to return the unopened and unused product, I was told that I was past the 14 day trial period and could not return the product or receive a refund. I feel like this automatic monthly billing should be optional for those who wish to do so but not required as simply a customer using a trial period option. The first time I called the company, they hung up on me. The second time I called they explained that this was simply my mistake for not reading the info carefully enough. I don't feel like doing business with companies that are not clear about what they are going to charge you by the advertising they show you.Desired Settlement: For other potential customers to be aware of how this company uses misleading advertising and limits their return policy.

Business

Response:

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: product was not delivered within the "14 day free trial period."

told them to cancel any future deliveries they told me to send the free trial back

Business

Response:

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. If you would like to avoid being billed for the product, you will need to return the product postmarked no later than 7/25/14.

Review: There was an advertisement on Facebook that said I could try a product by only paying $4.95 shipping charge. I received the product and have had it for about two weeks. Now my bank has been debited $87.63 and it says this is a recurring charge. I have called this company and left a voicemail asking them to remove this charge and that I have notified my bank that this is a fraudulent charge and I am disputing this. So far no one has called me back, and the charge is still on my account. When I received this product, there was only a brochure, no bill, no future billing information.Desired Settlement: I need a full refund and all future billing stopped. I will return the product if they want it back and do not want them to send me any more of their products.

Business

Response:

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. We also send a terms card inside of the package.

Review: This company and their sister company Bellalabs utilized fraudulent advertising to suck customers in. I ordered both products after seeing a pop-up ad for FREE skincare with only $4.95 shipping and handling. They are now charging me $87.63 and $87.63 for 2 months supply of their product. No where on their site FROM THE POP UP AD (which is different than the site that comes up with their domain name) does it say anything other than $4.95. Below is the shipping confirmation they sent me. Packing Slip showed only $4.95 also, just like their pop up ad

Order Confirmation

Order Number: [redacted] Ordered On: 04/27/2015 04:46pm

Bill to

[redacted] Ship to

[redacted] Items in Your Order

Product Name Base Qty Price

(155) La Creme Skin Care 14 Day Trial Offer $0.00 1 $0.00

Sub Total $0.00

Shipping $4.95

Sales Tax (0.00%) $0.00

Total Billed

$4.95

It was only when I received my credit card statement with the first charge of $87.63 and a second bottle that I realized something was amiss. I called them immediately to return their product for a full refund but they refused to take their product back and they refused to give me a refund. They said that their price and refund policy were stated in their Terms & Conditions. This was a tiny box that didn't scroll or open up to be able to read the contents. Could they have disabled it so customers couldn't see their price? What legitimate business hides their price under Terms & Conditions? This company is guilty of false advertisement and they submitted false documentation to my credit card company for my dispute. I have sent (to my credit co.) copies of La Creme's correspondence to me, proving their lies and deceit. I would attach the emails here if there were enough room. They are guilty of false advertisement and should be stopped. Please do something to prevent them from doing this to other unsuspecting customers. And looking at the many complaints issued against them, there are many.Desired Settlement: Refund of $87.63 posted 5/12/15 and another $87.63 posted 6/11/15.

Business

Response:

At La Crème Skin Care, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 4/27/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 5/12/2015 and again on 6/11/2015, as explained in the terms and conditions which they agreed to. The consumer contacted La Crème Skin Care on 6/19/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent attempted to refund the amount of $175.26 that day but was unsuccessful. As compensation, we mailed out a physical check made out for the requested refund of $175.26 on 7/24/2015 with a USPS tracking number of [redacted]. All tracking information proves a successful delivery. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if La Crème Skin Care is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Crème Skin Care. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-464-4015 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our full terms and conditions for more details.

Review: I responded to La Creme's online offer to try their skin cream. The "Trial" offer was on https://www.lacremeskincare.com for $4.95 I can try their creme "Satisfaction Guaranteed" or money back. I placed order on the 23rd of Nov. and shipment arrived on Sat. 29th. On 12/10 I noticed that a charge was placed on my credit card for $87.63. I contacted company on the 11th to request removal of the charge since I was not satisfied with the product. My skin broke out in a rash. I had no intention of subscribing to their monthly skin care deliveries, but they insisted that they had every right to charge me full price for the "trial" product because a) it was opened and b) because missed the fourteen day window for returning the product. Since it was the 11th of Dec. and I only rec'd product on the 29th, it was 13 days -still within the 14 day window. However, they informed me that the "trial" period of 14 days applied to "when I placed the order for the product" So in other words, the "trial" period applied to when I didn't even have the product to "try". How is this even legal? The ridiculous thing about this "trial" is that it really isn't a trial because it is just their way to get you credit card info. so they can immediately charge you for the product's full price. I told them I would ship the unused product back, but they told me they were not interested/nor set-up to receive the return. So how can anything of their Satisfaction, Money back guarantee be true when they make it impossible to "try" their product.

They offered to refund half the price, but that is not good enough. I want full credit and hope you can see to it that they change their policies so that this does not continue. I see online however and through Revdex.com there are many complaints against them. I hope you can help.Desired Settlement: Full product refund and require them to change their return window / policy. They cannot call their offer a "trial" if there is no window to "try" the product. It's a skin cream, not a miracle cream. Having less than 2 full weeks to try a product should not be allowed and they should never be allowed to consider the time of order as part of the the "trial" period. I can't imagine this is legal. It's only a matter of time until businesses like this face a class action lawsuit.

Business

Response:

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: In their online advertisement, the company La Creme Skin Care claimed to give a free trial for $4.95 shipping and handling fee. I followed their ad to a series of order pages, which might have 'terms and conditions' buried in places, but the final order page was listing $4.95 as the total charge, and the order confirmation email also only listed the small amount without mentioning anything about full price. I received the shipment 8 days later, which effectively cut my 'trial' time to 6 days. Of course I didn't even realize that. On the 15th day after my order, the company quietly charged the full retail price of $87.63 to my credit card. I emailed the company asking for a refund, and promised to ship the unopened trial product back to them. To my surprise they refused, even though they would not lose anything by allowing me to return it. I guess the company only wanted a profit. ‘’No loss’ was not good enough for them. The company's sales tactics easily made consumers believe that they paid for a trial product, without realizing that they agreed to pay the company $87.63 monthly for life. Furthermore, the company contradicted themselves because the ‘terms and conditions’ made the company’s 'free trial' a false claim, as many consumers paid full price for the trial product. This is clearly an illegal scam to deceive consumers. I feel I should be reimbursed for the charge of $87.63. The company should honor what they said in their ad.Desired Settlement: The company should reimburse the $87.63 charge to my credit card on December 11, 2014.

Business

Response:

At La Crème Skin Care, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 11/26/14. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 12/11/14 as explained in the terms and conditions which they agreed to. The consumer contacted La Crème Skin Care on 12/12/14 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. The consumer did not respond to our cancellation confirmation. He instead processed a dispute with his bank for the charge of $87.63 on 12/27/14. This dispute was processed, and we provided all of the necessary terms and conditions on our website. He most likely lost the dispute, which is why we have received this complaint. However, we did not receive any further correspondence from the consumer directly requesting a refund.We have fully refunded the charge of $87.63 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted] or [redacted]. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if La Crème Skin Care is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Crème Skin Care. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-464-4015 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The company, La Creme Skin Care, is still insisting that it

was consumers’ fault if they didn’t know this was not a free trial. Don't they know that they are hurting

themselves more by doing so? I have

asked for a refund by contacting them directly, and by disputing the charge

through the bank (credit card). Of

course La Crème thinks if you took the bait it's your own fault. The bank is still reviewing the dispute and it will take many months. Only Revdex.com

of San Diego treats all consumers with the highest priority, acted quickly for me,

and had this resolved. So thank you so

much, Revdex.com!

Regards,

Review: I saw an ad for a free trial of two LA CREME skin care products on **. I read the full ad and it said, "14 day trial of a product, only pay shipping and handling!"

Skeptical, I read the ad from top to bottom and it didn't mention anything about being enrolled in any kind of program. Once confident, I paid shipping and handling (nothing on my receipt said I'd be charged for anything) and received a package with my skin care products. The only thing that came with the bottles was a brochure titled "Better Than Botox". I looked at my receipt and the brochure and absolutely nowhere did it say I owed, would owe, or would be enrolled in any kind of program.

Come to find out, I was charged $87.50 per bottle and enrolled in a program!!!!! They got me for almost $360 before I discovered this!!!! When I called to get my money back, I was told I should have read all the terms and conditions on their website. This is ridiculous and unethical advertising. I spoke with a supervisor named [redacted] on 10/2/2013 and she told me I should have recieved a terms and conditions packet glued to my "trial" envelope that explained this. When I told her that it certainly didn't come with the trial, she accused me of throwing it away.

The terms and conditions only came with my second package (when I was already out $360). I clearly saw it on the package and called immediately when I saw it. Nothing of the sort came with the "trial" ..if it had, I would have called right away and returned the products. I'm sure I'm not the only person this happened to. [redacted] asked me to return my products and said she'd refund me for the new bottles, but only 50% of my trial. I owe them $87.50 for what I thought was a TRIAL!!!! For products I never liked or even finished using! This is insane and absolutely should not happen to anyone. I've enrolled in 12 month programs before, knowing I would cancel if I didn't like the product. It's never been an issue when suppliers were UP FRONT about their auto enrollment programs.

I want my full money back and for them to change their ads to clearly state what they are doing!Desired Settlement: I want my full money back and for them to change their ads to clearly state what they are doing!

Business

Response:

We have refunded the remainder of the charges as we value customer satisfaction. However, we stand by our policies and we would like to reiterate that the terms are disclosed clearly on [redacted] where you have ordered our product. You have to also click "I agree to the terms and conditions" two times before the order is processed. If you do not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where you input your credit card information, as well as sent out with the product on the back outside of the packaging. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted]. Although, Mrs. [redacted] ordered our product, she has been refunded fully in the amount of $350.52.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On or about June 24,2015, we accepted La Crème Skin Care Anti-Wrinkle Cream email 14 day trial offer for $3.95 shipping. While preparing this email offer acceptance, we did NOT agree to any specific terms/conditions as they suggest. Nor did their offer contain any specific terms other than the $3.95 shipping. IF the offer HAD INCLUDED the terms that later surfaced, we would have NEVER accepted it. What started out being a one-time trial offer for $3.95 was twisted around by La Crème into an ongoing monthly $87.63 enrichment for La Crème at the consumers' expense. On Jun 24th, La Crème sent an email order confirmation showing "Total Billed $3.95". On Jun 26th, we paid the $3.95 shipping via our charge card. UNKNOWN TO US, on Jul 13th, La Crème charged our charge card $87.63 which we did not learn of until we received our charge card statement approx. Aug 11th. We telephoned La Crème requesting that they credit back our card for the $87.63 as we had already paid the agreed upon $3.95 trial offer shipping. They declined stating that we had agreed to the ongoing program and monthly shipment charges which is absolutely untrue. They offered to reduce the charge to 1/2 price of $43.82 which we did not accept. HAD LA CREME HONESTLY OUTLINED THEIR OFFER/TERMS IN THEIR EMAIL AD WE WOULD HAVE NEVER ACCEPTED IT. The fact that there are over 100 Revdex.com complaints against La Crème mainly involving advertising issues suggests there are some real advertising ethics concerns at La Crème. We have now learned that on Aug 11th, La Crème has charged our charge card another $87.63. We have informed La Crème to discontinue any more shipments to us and on Aug 15, we returned all product to them via Priority Mail. We suspect La Creme and Bella Labs are both business connected/related as their programs are too similar to be a coincidence. Bella Labs also has many Revdex.com complaints against them and we are also filing a separate complaint against [redacted] for essentially the same billing issues.Desired Settlement: We want La Crème to issue credit to our charge card(s) for any charges they have applied other than the originally agreed upon $3.95 shipping.

Business

Response:

At La Crème Skin Care, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 6/24/2015. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 7/09/2015 and again on 8/08/2015 for their monthly replenishment, as explained in the terms and conditions which they agreed to. The consumer contacted La Crème Skin Care on 8/13/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount requested, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if La Crème Skin Care is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Crème Skin Care. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-464-4015 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our full terms and conditions for more details.

Review: In early February I answered an internet ad to purchase a trial amount of a skin cream. The ad claimed that these 2 separate creams from 2 separate companies were to be used together to get the results. This was a trial for which I paid $4.95 each to La Creme and Bella Labs. (I have filed a separate complaint against Bella Labs with the Revdex.com). They did not make it clear in the ad that I had only 2 weeks to cancel the trial or I would be liable for $87.63 for each jar from each of them and would agree to be charged that every month when another jar was sent out from both on a subscription basis. I never saw the price of $87.63 and if I had I never would have agreed. This is nothing more than 1.02 ozs of face cream which they claim has Vitamin A and can be bought anywhere for a fraction of the cost.

I received my credit card statement on 3/23 and saw I was charged $87.63 from both companies. I contacted Bella Labs on 3/24. On 4/3 I contacted La Creme who agreed to cancel the subscription for future product. I told them that I would send back the package that they shipped on 3/30 but has not arrived yet. They claim they cannot take back product already shipped. I am sending it back nonetheless.

They agreed to cancel the subscription and refund the $87.63 for the current shipment but I am still charged $87.63 for the original trial. This is a ripoff for 1.05 oz of some kind of cream that appears to be made in Vietnam and may have some vitamin A and not much else of value.Desired Settlement: This is clearly a scam. It appears that others have complained about these two companies on the internet and their tactics. To be charged $87.63 for 1.05 oz of some cream that doesn't work is a ripoff. I would like a adjusted refund off of the $87.63 that I am now liable for. This cream is not worth more than a few dollars at best.

Business

Response:

At La Crème Skin Care, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 2/06/2015. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 2/21/2015 as explained in the terms and conditions which they agreed to. As there was no notification of a request for cancellation after the trial period, the customer was automatically billed for another 30 day supply on 3/23/2015 as explained in the terms and conditions which they agreed to. The consumer then contacted La Crème Skin Care on 4/03/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the amount of $87.63 due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted] or [redacted]/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if La Crème Skin Care is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Crème Skin Care. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-464-4015 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details