Laboratory Corporation of America

I am rejecting this response because: No email with results have been sent to me as of this dater/timeThank you!

July 27, *** ** *** Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** ***
Invoice Number: *** Patient Name: *** *** Complaint No.: *** Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintAt the patient service center, Ms*** signed an advance beneficiary notice stating *** would not cover a specified test in the amount of $The Advanced beneficiary notice is presented to a patient when LabCorp is aware that a certain test may be not be covered by ***The advanced beneficiary notice of non-coverage has the option to defer the testMs*** selected the option to have the test performedOn October 12, 2016, LabCorp billed *** for the services performed LabCorp received a response from *** on October 28, *** submitted a partial payment of $and adjusted $from the original balanceHowever, the *** summary notice showed that $was not coveredThis portion would be patient responsibilityLabCorp’s *** department tried to resolve the denial response before mailing an invoice to Ms*** made the decision to uphold the $as patient responsibility LabCorp mailed invoice *** on March 2, to Ms***’s home, notifying her of the balance dueOn March 22, Ms*** submitted a letter to LabCorp stating that she is disputing the charge because she was not informed that *** would not pay for all the chargesOn March 23, 2017, Labcorp’s billing department received a call from, *** **, the front desk clerk at the ordering physician’s officeJessie updated the diagnosis codes and LabCorp submitted a new claim to *** On April 12, 2017, LabCorp received a response from *** stating non covered chargesDue to the response, LabCorp mailed Ms*** an invoice notifying her of the outstanding chargesMs*** submitted correspondence to LabCorp which was received on June 7, She advised LabCorp that she would appeal ***’s denial decisionThe billing for Ms*** continued and LabCorp mailed invoices on July 5, and July 26, To date, no payment or further correspondence has been received from Ms***At this time the patient responsibility for invoice *** is $ We hope that this information is helpful and we apologize for any inconvenience this may have causedShould Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-5pm EST and a representative will be happy to assist her further. Sincerely, Kenneth A*** Patient Customer Service Tell us why here

Initial Business Response /* (1000, 5, 2016/04/28) */
April 28,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe referring physician's office completes this formOur records indicate the original order for Ms***'s specimen included the *** as her insurance carrierIt also included a copy of an *** insurance cardLabCorp has visited *** website and confirmed *** is the correct insurance carrier for Ms***We have updated invoice number XXXXXXXX and submitted a new claim to *** We await their response at this time
We would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterWe hope the above information clarifies her concernsIf Ms*** needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Part of the complaint is that labcorp is not accessible to clientsThe phone number they list is the same number I tried calling, with no response
Also, my doctor had my current insurance, and lapcorp entered the new insuranceI wanted to reply "yes" above, but I feel labcorp lacks responsibility in being available to customers that need to reach them
While I appreciate Ms.W*** help in filing the correct insurance, she seems to think that her written response makes it ok, when in fact her not willing to call me reinforces my belief that labcorp is not customer friendly at allI believe they can do better

Initial Business Response /* (1000, 5, 2016/04/07) */
Laboratory Corporation of America Holdings
***
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website:
www.labcorp.com/billing
April 7,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above complaintOur records indicate the following:
LabCorp received a specimen on behalf of Ms*** on 08/14/The charges were filed to Ms***'s insurance carrier, as advised by the ordering physicianLabCorp received correspondence from the carrier, *** advising they processed Ms***'s claim and denied the charges stating: "This claim has been transferred to the proper payer for processing"
LabCorp spoke with *** from *** on 03/23/2016, as well as the patient's spouse*** stated their check was intercepted; therefore the claim had not been paid*** provided a claims address, and requested LabCorp utilize it to resubmit the chargesLabCorp refiled the claim on 03/23/2016to *** ** ** *** XXXXX, *** *** ** XXXXX, as advised by *** Currently, all billing has been suspended, pending a response from *** LabCorp will invoice Ms*** upon receipt of *** reconsideration, should they advise of any patient responsibility
Should Ms*** have any additional questions or concerns, she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday- Friday 8am-6pm EST., and a representative will be happy to assist her further
Sincerely,
Lisa W***
Patient Billing
Initial Consumer Rebuttal /* (3000, 7, 2016/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
WE DIS ALL THE CALL NOT LABCORPAND WHY LABCORP REFUSED TO CONTACT MY INSURANCE, THEY SAY WE DON'T MAKE AN OUT CALLS, WE ARE A CALL CENTER, THEY PUT US IN A POSITION BETWEEN LABCORP AND THE INSURANCE FOR MONTH AND WAITED MORE THEN HOURS, (THIS COULD HAVE BEEN SOLVED FROM DAY ONE BY ONE MINUTE CALL FROM LABCORP TO OUR INSURANCE)SHAME ON YOU LABCORPI think if you had little sense of responsibility , you could've included your respond an apology for the hard time you gave us for moth and for wasting our timeagain shame on you

Initial Business Response /* (1000, 6, 2016/11/18) */
November 18,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Patient Name: ***
Complaint
No.: ***
Dear Ms***:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address *** concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp, the physician is responsible to ensure enough of a specimen is collected to perform the ordered testsLabCorp is unable to determine, beforehand, if the specimen sample is enough to perform the testsLabCorp will test the specimen provided and if there is an insufficient amount, LabCorp will notify the physicianOn 6/22/2016, *** went to her physician for a routine Pap SmearThe specimen sample was submitted to LabCorp for testingLabCorp performed the test based on the sample provided by *** doctorDue to insufficient cells on the specimen sample, LabCorp could not provide results to the physician
LabCorp notified *** physician that a determination of the results could not be providedThis prompted *** physician to contact her and advise that they needed to recollect the specimen in order to obtain resultsOn 7/14/2016, LabCorp received the second specimen from ***There were no issues with the cell count on the specimenThe tests were completed and results were provided to *** doctorLabCorp performed the testing on both samples for ***, therefore the balance on the second invoice is due
Please be aware that LCA Collections is a division of LabCorp*** invoice has not reported outside of our company and her credit has not been affected*** may contact LabCorp's Patient Customer Service department to make payment on her invoice or she may choose our payment plan optionPlease be advised *** must speak with a Patient Customer Service representative to put an official payment plan into placeWe hope that this information is helpful and we apologize for any inconvenience this may have causedShould *** have additional questions he may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist him further
Sincerely,
Kenneth AC***
Patient Customer Service
Initial Consumer Rebuttal /* (3000, 8, 2016/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I understand the explanation I do not agree that the patient should be held responsibleThe patient should not be responsible to pay for a service performed twice due to medical negligenceLABCORP should contact *** directly for the paymentI have already called LABCORP directly and spoken to a manager (Anthony) on 11/22/who advised me to contact my dr directly to make them payI have contacted my dr but it should not be the patients responsibility to request payment

Initial Business Response /* (1000, 5, 2016/03/17) */
March 17,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Patient Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number:
XXXXXXXX
Dear Mr***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***' concerns regarding her above complaintOur records LabCorp submitted a claim to Mr*** insurance carrier, *** *** *** *** 1/16/*** *** *** *** remitted a payment in the amount of $and denied $of the charges on 1/29/stating: non covered chargesLabCorp invoiced Mr*** on 1/30/and 3/5/based on the insurance responseOn 2/4/2016, *** ** from *** *** *** *** contacted LabCorp to advise they were reprocessing the claimAs a courtesy, we have now placed invoice number XXXXXXXX on a 30-day hold to allow *** *** *** *** additional time to reviewWe have notated the invoice accordingly
We hope the above information clarifies Ms***' concernsIf she needs further assistance, she may contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service

Initial Business Response /* (1000, 5, 2015/09/30) */
September 30,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Patient Name - *** ***
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr***
This
letter is in response to your correspondence dated September 15, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
LabCorp, as a company, does not keep patient filesOur records indicate the test request form received from *** *** indicated the patient was self pay resulting in the invoice being sent to Mr*** directlyWe have verified with *** *** that the services provided to Mr*** for the above referenced invoice should be billed back to the account for *** *** The necessary adjustments have been made and these charges are now being billed to the ordering physician's officeMr*** will not receive any additional billing for these tests
We would like to take this opportunity to apologize for any inconvenience Mr*** has experienced related to this matterIf he needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
*** ***
Patient Billing
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/03/21) */
March 21,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Patient Name - ***
Complaint Number -XXXXXXXX
Dear Mr***
This letter is in response
to your correspondence dated March 7, regarding Mr***' complaint about his experience at our *** *** patient service centerOur records indicate Mr*** contacted our patient billing department on 3/3/to express his dissatisfactionMr***' complaint was forwarded to a supervisor on 3/3/requesting a call to Mr*** to ensure all of his concerns were addressed
Ms***, patient service technician supervisor, contacted Mr*** to discuss the details of his complaintMs*** apologized and provided her contact information for Mr*** to utilize prior to future visits to a patient service center and to ensure Mr*** has no problems upon arrivalMs*** also spoke to the staff at the *** *** patient service center to reiterate LabCorp's policy and procedures
We would like to take this opportunity to apologize for any inconvenience Mr*** has experienced related to this matterIf he needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
Anna T***
Patient Billing

Initial Business Response /* (1000, 6, 2016/10/05) */
October 5,
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name--***
Invoice Number - *** and ***
Complaint Number -***
Dear
Sir/Madam:
This letter is in response to your correspondence dated September 26, regarding Mr***'s complaint in reference to the services provided on 06/15/and 06/23/Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
Our records indicate the same test was ordered on 6/15/and 6/23/According to the test request forms received from ***, each date of service had a different diagnosis codeWe submitted a claim to *** in the amount of $for both 6/15/and 06/23/According to the explanation of benefits received from *** the test was not a covered under Mr***'s plan when ordered as preventive care on 6/15/However, the test was a covered service when ordered for medical reasons on 06/23/
LabCorp bills based off the Explanation of Benefits received from the insurance carrier
LabCorp does not have access to Mr***'s specific insurance policy, and is unable to advise him as to his coverageTreatment decisions are made between the member and his/her physicianCoverage for the services provided is subject to the terms and conditions of the patient's health benefit plan including exclusions, limitations, conditions and patient eligibilityMr*** may contact his insurance company directly, prior to testing, about his specific policy and its coverage
We hope this information is helpful and clarifies Mr***'s concernsWe would like to take this opportunity to apologize for any inconvenience Mr*** has experienced related to this matterIf he needs further assistance, our Patient Billing Department can be reached at ***
Sincerely,
Anna T***
Patient Billing
Initial Consumer Rebuttal /* (3000, 8, 2016/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It still seems unethical for Lab Corp & *** to agree that $is an acceptable amount for Lab Corp to be paid for a test when *** decides it's "covered"But when *** decides the exact same test is not covered, the patient - now without insurance coverage for this test - is expected to pay $(times more) for the exact same test!
It seems that ** & Lab Corp have negotiated rates that are reasonable for covered tests, and both sides can work with itBut when a test is deemed "not covered" for whatever reason, they decide to gouge the consumer with a grossly inflated price for a simple procedure
The patient doesn't always know what tests their Dris ordering, what codes they will have, and when insurance will find a loophole to avoid covering something, and Lab Corp seems very willing to take advantage of those situations to multiply their profits many times over for a simple test - at the expense of the consumer

Initial Business Response /* (1000, 5, 2016/12/28) */
December 28,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Complaint Number: ***
Invoice Number: ***
Dear Ms
***:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding his complaintPlease be advised LabCorp submitted a claim to Ms***'s insurance carrier, ***, in the amount of $on 5/9/On 5/27/*** remitted a payment in the amount of $and denied $of the charges stating: non-covered chargesLabCorp invoiced Ms*** beginning on 6/22/and received her payment in the amount of $on 7/6/
On 8/12/*** the CMA Dr***'s office provided new diagnosis informationIt is LabCorp's policy to refund any patient payments prior to submitting a new claim to an insurance carrierOn 8/13/LabCorp refunded Ms*** in the amount of $744.00, check number ***, and submitted a corrected claim to ***After receiving no new response LabCorp invoiced Ms*** on 1/13/
On 1/31/LabCorp received an email from Ms*** questioning why she was receiving an invoice from usTwo calls were placed to *** by LabCorpOn 2/11/LabCorp spoke with Adrele Hand on 2/16/LabCorp spoke with Chris BChris advised there was no record of the corrected claimOn 2/16/LabCorp submitted another claim to ***On 3/11/*** provided a new Explanation of Benefits which stated $was applied toward Ms***'s deductibleIf Ms*** has questions regarding the processing of this claim or the provisions of her policy, she will need to contact *** directly
The current balance due for invoice number *** is $We hope this information is helpful and clarifies Ms***'s concernsIf she needs further assistance, please contact our Patient Customer Service Department *** M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Lab Corp failed to submit the corrected claims to the insurance company during the period of Aug-Dec 2016, which was the reason why the bill did not get settled in the year of the service and had to br extended to Between March and Dec they did not send me any new invoice regarding the $deductibleThis kind of billing practice is unacceptable

Laboratory Corporation of America Holdings ** *** ***
*** *** *** *** Telephone: 1-800-222-ext*** FAX: 1-336-436- Website: www.labcorp.com/billing October 11, Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated October 13, regarding Mr***’s complaint rebuttalLabCorp appreciates the opportunity to clarify any confusion regarding this April 17, date of service Mr*** did not visit a LabCorp facility on this date of serviceHis specimen was collected at Dr*** ***’s office and forwarded to LabCorp for testingOn October 13, Mr*** also contacted our Patient Billing Department and confirmed this information Should additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216-Telephone: 1-800-222-ext*** FAX: 1-336-436- Website: www.labcorp.com/billing May 2, Revdex.com of Central North Carolina *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to Mr***’s rebuttal to our original responseLabCorp appreciates the opportunity to further clarify our position Upon further research it was revealed that our initial response included some misinformation regarding how Mr***’s insurance information was receivedInformation showing Mr*** was covered under *** ***s Insurance was provided to LabCorp from *** ***s directly through our Member Eligibility systemThis system allows insurance carriers to automatically provide eligibility information for their membersWe apologize for this miscommunication At this time all previous insurance fillings have been reversed and a corrected claim has been submitted to Mr***’s correct insurance carrier, *** *** *** InsuranceThe refund was provided to *** *** *** to return the invoice to its original state and balance before submitting a corrected claimPlease be advised LabCorp allows up to days for your carrier to receive and process the chargesAll billing has been suspended, pending their reply We hope this information is helpful and clarifies Mr***’s concernsShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Initial Business Response /* (1000, 12, 2016/06/01) */
June 1,
*** ** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Dear Ms***
Laboratory Corporation of America
("LabCorp") appreciates the opportunity to address Mr***' concerns regarding his above complaintHowever, in order to research the matter further we will need additional information from Mr***For example, his date of birth, the date of service, the address of the facility his testing was performed and more details leading up to his filing this complaintPerhaps, Mr*** could provide us with a copy of his paperworkUpon receipt of this information we will research and advise of our finding
Respectfully,
*** ***
Patient Customer Service

Initial Business Response /* (1000, 11, 2015/11/19) */
November 19,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Patient Name - ***
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr***
This
letter is in response to your correspondence dated November 1, When a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
Our records indicate all of the services provided to Ms*** have been billed to her insurance provider and the amounts she is being billed are the amounts she is responsible for according to her insurance companyPlease be advised that LabCorp bills based off the Explanation of Benefits received from the insurance carrier and there is no way of knowing ahead of time what is covered or non-covered or how the claim will be processedWe ask that Ms*** please contact her insurance company directly, using the telephone number for them on her insurance card or if she is not receiving a copy of her explanation of benefits
We would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
*** ***
Patient Billing

I am rejecting this response because: The response received by the Revdex.com from Labcorp does not express any ownership of Labcorp's poor claims filing practicesI have attached a second response from Labcorp that I received, which stated my feedback would be shared with managementAt this point, I intend to pursue a quality of provider grievance with ***, expressing my concerns about Labcorp's billing practices

Initial Business Response /* (1000, 5, 2016/06/27) */
June 27,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: *** and ***
Complaint No.: ***
Dear Mrs***:
Laboratory
Corporation of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this form
LabCorp performed testing at the request of Mr***'s physician, Dr*** with ***, on 10/09/LabCorp processed the request and reported the results
When Dr*** sent LabCorp the requisition for Mr***, the request shows the test was to be performed two timesThis type of test usually requires two or more tests to be performedLabCorp has forwarded a copy of the requisition we received from Dr*** to *** under separate cover
Mr*** will need to direct any questions to the ordering physician, Dr***, as to why the test needed to be done twice
LabCorp filed the charges to Mr***'s *** on 10/16/for invoice ***LabCorp received an Explanation of Benefits from Mr***'s insurance companyLabCorp invoiced Mr*** $16.88, per *** EOBA payment of $was processed on 01/25/from the patientInvoice *** reflects a zero balance at this time
Invoice *** for DOS 10/09/was filed to *** on 2/01/LabCorp received an Explanation of Benefits from Mr***'s insurance companyLabCorp invoiced Mr*** $16.88, per ***LabCorp received a phone call from Mr*** on 05/09/stating this was a duplicate chargeLabCorp spoke with *** the office manager with the physician's office and verified two tests were orderedOn 06/20/*** with Mr***'s insurance company contacted LabCorp and was advised this was not a duplicate chargeMr*** made a payment of $on 06/21/
On 06/22/***, Office Manager with physician's office, contacted LabCorp and requested for LabCorp to add diagnosis codes and refile the claim to ***LabCorp refunded the patient $on 06/23/We refiled the claim to *** and we await a responseIf the insurance company responds to LabCorp advising the patient has a patient responsibility, we will send the patient an invoice for the amount they states is owed by the patientIf there is no responsibility, the patient will not receive anything else regarding invoice ***
Should Mr*** have additional questions or concerns, he may contact our Patient Billing Department at *** Monday - Friday 8am-6pm EST., and a representative will be happy to assist him further
Sincerely,
Lisa W***
Patient Billing

Laboratory Corporation of America Holdings** *** ***Burlington, North Carolina 27216-1558Telephone: 1-800-222-ext67270FAX: 1-336-436-1775 Website: www.labcorp.com/billingApril 30, 2018 Revdex.com of NC*** *** *** *** *Greensboro, NC
27410 Re: Consumer Name: *** *** Invoice Number: *** and *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated April 16, Laboratory Corporation of America (“LabCorp”) takes all customer concerns seriously and we appreciate the opportunity to research Mr***’s concerns With regard to invoice ***, from date of service October 19, 2017, LabCorp submitted a claim to *** on October 21, On November 22, we received ***’s Explanation of Benefits (“EOB”) along with a partial payment of Mr***’s service*** covered the majority of Mr***’s services, denying one test stating “these are non-covered services because this is not deemed a medical necessity.” On December 16, LabCorp received a denial from Mr***’s supplemental insurance carrierOur records indicate that Mr***’s *** policy includes “*** ***,” a program where *** automatically submits claims to a patient’s secondary insurance once ***’s processing has finalizedOn January 8, LabCorp received an email from Mr*** regarding this issueAt that time Mr*** was informed that his service was processed by both *** and his supplemental insurance with the remaining balance left as a patient responsibilityOn January 9, Mr*** called our Patient Billing Department to have his charges resubmitted to his secondary carrierThe claim was resubmitted and on March 16, LabCorp received a second denial from Mr***’s supplemental carrier stating “charges which are not approved by *** are not covered under your plan.” Our records indicate that Mr***’s invoice *** was paid in full on April 27, LabCorp is unable to respond to Mr***’s inquiry regarding invoice #*** as it is pertaining to another patients Protected Health InformationMr*** may update this request to include the patient’s name or he may contact our Patient Billing Department to verify the patient’s information and have his issue rectified We take all customer concerns seriously and we appreciate Mr***’s businessShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H***Patient Customer Service

Initial Business Response /* (1000, 8, 2016/07/22) */
July 22,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name--***
Invoice Number - ***
Complaint Number -***
Dear Ms***:
This
letter is in response to your correspondence dated July 8, regarding Ms***' complaint in reference to the services provided on 01/11/Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
Our records indicate the test request form we received from Dr*** on 1/11/provided no insurance informationTherefore, invoice *** was mailed to Ms*** on 1/13/in the amount of $On 1/26/2016, we received an email from Ms*** providing her insurance information for ***We submitted a claim to *** for processing on 1/27/
The date of Ms***' payment, according to the print out from ***, is 2/1/When Ms***' payment was received, we were unable to match the payment with an open balance, and therefor posted into our "Unapplied" area until additional information is receivedOn 2/9/we received ***'s consideration of the services provided on 1/11/advising the patient responsibility was a copayment amount of $Our Patient Billing department received a call from Ms*** on 2/17/regarding the invoice mailed to her on 2/10/for the $balanceDuring that call Ms*** advised that she had paid $At the time of Ms***' call we were unable to locate her payment, and advised Ms*** to allow additional time for the payment to be received and posted
On 3/24/2016, we received another call from Ms*** in reference to the payment she made prior to her claim being processed by ***Still unable to locate her payment, we requested that she send proof of payment verifying the payment had cleared her accountOn 3/30/we received a payment detail list from *** online indicating the payment had been deducted from Ms***' accountWe forwarded the payment detail to our Deposits DepartmentAll payments must be located in order to issue a refundAlthough a refund request had been made on behalf of Ms***, the actual refund was not processed due to an inability to locate the paymentOn 04/11/Carrie with *** called to advise our patient billing department that she would send additional information regarding Ms***' paymentThe additional information we received from Carrie was forwarded to our deposits department on 4/22/
After a thorough search with all of the information provided, our deposits department located Ms***'s payment in the amount of $The necessary adjustments were made to apply $to Ms***' invoice#***A payment in the amount of $was also applied to her invoice A refund was processed to Ms*** for the remaining $overpayment
On 7/1/2016, Ms*** spoke with a supervisor in our Patient Customer Service Department inquiring as to the status of her refundOn 7/6/2016, we contacted Ms*** to advise her refund check had been mailed to her to the billing address provided in her complaintShe was also advised to allow 7-business days for receipt of her overpayment
We hope this information is helpful and clarifies our proceduresWe would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, our Patient Customer Service Department can be reached at ***
Sincerely,
Anna ***
Patient Billing
Initial Consumer Rebuttal /* (3000, 10, 2016/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's just unacceptable for a company to take seven months to locate payment and process a refundIn fact, when I talked with the manager in July he told me my account showed a zero balance and there was no indication that I was due a refundI had to go over all the information againIt was through him, that I finally got a refundThere is something wrong in this company's recordkeeping! I have asked my doctor to never refer me to Lab Corp for services again

Initial Business Response /* (1000, 7, 2016/02/02) */
February 2,
***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Patient Name - *** ** ***
Complaint Number -XXXXXXXX
Dear Mr***:
This letter is in response
to your correspondence dated January 19, regarding Mr*** complaint referencing LabCorp's credit card authorization policeAt this time, the credit card program is considered voluntaryIf Mr*** prefers not to participate, he may advise the technician accordingly and should not be refused service
The credit card authorization policy has been implemented as a convenience to our patientsIt provides our patients the opportunity to leave a credit card on file for any amount not covered by insurance such as deductible, coinsurance, copay, etcWhen a patient's credit card information is provided at the lab on the date of service, an actual invoice for the testing is not mailedAn explanation of benefits will be sent to the patient's insurance companyWe adjust the invoice accordingly; charge the credit card for the amount that they advise is the patient's responsibility, and mail out a receipt of payment
We hope this clarifies our policy and proceduresWe would like to take this opportunity to apologize for any inconvenience Mr*** has experienced related to this matterIf he needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
Anna T***
Patient Billing

I am rejecting this response because:
Their second response is a perfect example of why I am rejecting their responseAs it took me four months and many many phone calls to hear their lies and excuses forcing me to go the extra mile to get my complaint resolved is the whole point of my Revdex.com complaintLab core telling me that they’re going to use my suggestions to make improvements it’s just something they do to keep you quietI have not forgotten what I went through to get someone to listen to me and frankly I’m tired of hearing that they care and are going to changeMy complaint is about what I was put through and they can’t change thatI will never get my labs processes through them again because they are too big to careDoes anyone expect me to believe that this is the first time? I reject their responseI reject their treatment of meI