Laboratory Corporation of America

August 25, Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Invoice Number:
*** Patient Name: *** *** Complaint No.: *** Dear Sir/Ma’am: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing informationThis information was used to file a claim to Ms***’s insurance carrier, ***, for the December 27, date of service On March 24, LabCorp received the insurances explanation of benefits (EOB) which left a coinsurance/deductible of $for the patient responsibilityAn invoice was mailed to Ms*** on March 25, 2017, notifying of the balance dueOn May 26, 2017, Ms*** spoke with LabCorp’s billing department in regards to her balanceOn that day she was informed of her patient responsibility and advised LabCorp that she would be following up with her insurance carrier LabCorp called Ms***'s insurance and verified that on June 2, she submitted a surprise bill appealOn June 19, Ms*** informed LabCorp that she appealed her insurance decision and the claim from this December 27, date of service is being reprocessedAt this time we have not received an amended explanation of benefits from Ms***s insurance carrierAs a courtesy, LabCorp has placed a day hold on Ms***’s invoice We hope that this information is helpfulMs*** would want to contact her insurance on the standing of her appealShould Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist her further. Sincerely, Daryl H*** Patient Customer Service

Initial Business Response /* (1000, 6, 2016/04/28) */
April 28,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***, ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintOur records indicate on 11/2/Ms***'s referring physician Dr** with *** ordered test number XXXXXXHowever, the testing was not received by LabCorp until 11/11/We have contacted our Lab Customer Service Department and they have verified the testing in question was received on 11/11/and resulted to *** on 11/12/at 4:amTherefore, the date of service is listed as 11/11/and not 11/2/Mr*** will need to discuss any testing ordered and the results with his referring physician
We hope the above information is helpful and clarifies Mr***'s concernsIf he needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service

February 14, *** ** *** Revdex.com of NC College Road, Suite G Greensboro, NC Re: Consumer Name: *** ***
Invoice Number: *** Patient Name: *** *** Complaint No.: *** Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’ concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisOn August 23, 2016, the lab requisition was submitted to LabCorp without the insurance informationLabCorp obtained Mr***’ insurance information in order to file his claim On November 14, 2016, LabCorp filed the claim to *** *** ** *** ***On November 28, 2016, LabCorp received a response from *** *** stating that the services were not coveredA copy of the Explanation of Benefits reflecting *** ***’s response will be mailed to Mr***Mr*** will have to contact his insurance carrier directly if he has any additional questions pertaining to their consideration of the chargesAt this time the patient responsibility is $ We hope that this information is helpful and we apologize for any inconvenience this may have causedShould Mr*** have additional questions he may contact our Patient Billing Representatives at *** M-F 8am-5pm EST and a representative will be happy to assist him further. Sincerely, Kenneth A*** Patient Customer Service Tell us why here

I am rejecting this response because:
The only bill I have received in the last month is the bill I paidI also emailed many times asking for a detailed billI was never sent three invoices I was sent one

I am rejecting this response because:I was told not to worry by their workers , that the health plan I had was covered with themThey do this on purpose so that you do not use their competitors next doorThey are cheats Go ahead and keep my money , can't wait till a better company like *** *** puts you out of business

Initial Business Response /* (1000, 8, 2015/07/17) */
July 17,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Patient Name - *** ***
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr***
This letter
is in response to your correspondence dated June 30, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
LabCorp, as a company, does not keep patient filesWe have verified the correct patient demographic information with *** *** physician's assistant as well as *** *** medical assistant at *** *** *** The necessary changes have been made to reflect the corrections submitted at the request of *** *** to reflect that Ms*** was not the patient for the above referenced invoiceTherefore, Ms*** can disregard any previous notices she has received for the above referenced invoice and should not received anything further
We would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
*** ***
Patient Billing
Initial Consumer Rebuttal /* (2000, 10, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will review to ensure that the information has been correctedI appreciate the quick response from LabCorpI trust that I will receive no further invoicingThank you for your assistance

I am rejecting this response because:
I m a only rejecting this response because I do not remember signing any document that *** would not pay the $ if in fact hey do have that document I would like to have a copy When I receive that copy signed by me I will then make arrangements to pay this bill Thank you for your assistance in this matter.*** ***

I am rejecting this response because:
I contacted lab Corptoday after receiving a notification that they were sending me to collections! I spoke to Tracy there and we did a conference call with *** *** *** confirmed that the bill was paid on June they gave the check number and the address where it was sent it seems like they sent it to Denver Colorado instead of Burlington North Carolina but the check has been cashed so they are sending the front and back copy of the check and I am to fax it to, LabCorpin the meantime my account has been put on a day hold so it doesn't go to collections! *** *** promise they are sending the check out in the next to days and I have a fax number to fax it to lab Corp

Initial Business Response /* (1000, 7, 2016/04/12) */
April 12,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Patient Name - *** ***
Invoice Number -XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr***
This letter is in
response to your correspondence dated March 28, regarding the processing of Mr***'s claim, by *** for the services provided on 11/11/Our records indicate that the initial response we received from Tricare on 11/24/indicated that *** could not identify Mr*** as a memberIn January we refiled the claim appealing the response previously received from *** In response to the appeal that was filed, we received a denial of the claim as non-covered
On April 6, we received correspondence from Mr*** which included a letter from *** stating that per contract, Mr*** was not responsible for the non-covered chargesIn an effort to verify patient's responsibility, the claim along with the documentation Mr*** provided was forwarded to an analyst for reviewThe analyst confirmed that the non-covered charges were not billable to Mr*** and a subsequent adjustment was processedA letter was mailed to Mr*** on 4/6/advising him that the invoice now reflects a zero balance and to disregard any invoices previously received for the above referenced invoice
We hope this clarifies Mr***'s concern and would like to take this opportunity to apologize for any inconvenience Mrs*** has experienced related to this matterIf he needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
Anna T***
Patient Billing
Initial Consumer Rebuttal /* (2000, 9, 2016/04/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/08/15) */
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Complaint No.: ***
Dear
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr*** concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this form
LabCorp performed testing at the request of Mr*** physician, Dr*** with *** ***, D.O., on 04/29/LabCorp processed the request and reported the results
LabCorp filed the charges to Mr*** *** on 06/06/LabCorp received an Explanation of Benefits from Mr*** insurance company, on 06/15/LabCorp invoiced Mr*** $on 06/18/2016, per *** EOBIf Mr*** has any questions regarding *** consideration of the charges he should contact his carrier
On 07/05/2016, LabCorp received a phone call from Mr*** inquiring about the billingMr*** was advised that we have received correspondence from his insurance company, ***, showing where they processed his claim and denied it stating: deductible amountThe negotiated savings per his contract have been applied to the bill and the balance due of $is the patient's responsibilityA payment from Mr*** of $was processed in our system on 08/09/Invoice for DOS 04/29/reflects a zero balance
Mr*** advised our representative that *** stated there was a coding issueThe patient was advised to contact the ordering physician's office directlyLabCorp is a clinical labWe rely completely on the ordering physician for diagnosing the patient's lab workFederal guidelines prohibit LabCorp from questioning the doctor's diagnosisMr*** may have his physician's office contact our Patient Customer Service department if they would like to update or change the diagnosis information previously provided by themWe will be happy to assist them with this processOur Patient Customer Service department is available M-F 8am-5pm EST at ***
LabCorp has not received any new information from the ordering physician's office at this time
Should Mr*** have additional questions or concerns, he may contact our Patient Billing Department at *** Monday - Friday 8am-6pm EST., and a representative will be happy to assist him further
Sincerely,
Lisa W***
Patient Billing
Initial Consumer Rebuttal /* (3000, 8, 2016/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I explained the physician office has called my insurance and changed their I-CDcodes and their claim got paid by insurance
I also informed the office to inform Labcorp about the code changes which they did
At this point the physician codes and Labcorp codes ARE NOT the same(Routine visit versus General illness!!!)
this is wrong
you can verify the codes with my insurance company
Final Business Response /* (4000, 10, 2016/09/02) */
Laboratory Corporation of America Holdings
***
Burlington, North Carolina 27216-
Telephone: *** ext
FAX : ***
Website: www.labcorp.com/billing
September 2,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Complaint No.: ***
Dear ***
As previously advised LabCorp is a clinical laboratory which relies completely on the ordering physician for diagnosing the patient's lab work*** has been advised any coding updates or changes must be received from the ordering physician's office directlyFederal guidelines prohibit LabCorp from soliciting diagnostic information from a physician on behalf of the patientLabCorp has advised *** to contact the ordering physician's office directly in regards to any diagnostic coding questions or concerns
To date, LabCorp has not received correspondence from Dr***'s office regarding ***'s diagnostic informationShould LabCorp receive additional diagnostic information from the physician's office, the charges will be submitted back to ***'s insurance carrier for reconsideration
Dr***'s office may provide additional information by contacting our Patient Customer Service Department at ***, a.m- p.mMonday - FridayThe information may also be provided via fax at ***The request must be received on the physician's letterhead, and include the full name/title and signature of the physician or his authorized designee
Should *** have additional questions or concerns, he may contact our Patient Customer service as well, and a representative will be happy to assist him further
Sincerely,
Cherry L***
Patient Billing

December 15,
*** ** ***
Revdex.com of NC
*** *** *** *** *
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: ***
Invoice Number: ***, ***, *** and ***
Dear Ms***:
Laboratory Corporation of
America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his complaintPlease see the description below in regards to Mr***'s invoice and the payments received:
Invoice Number - *** LabCorp submitted a claim to *** *** on 7/1/in the amount of $for date of service 6/28/On 7/19/*** *** applied $toward Mr***'s deductible
Invoice Number - *** LabCorp submitted a claim to *** *** on 10/7/in the amount of $for date of service 10/4/On 10/18/*** *** applied $toward Mr***'s deductible
Invoice Number - *** LabCorp submitted a claim to *** *** on 6/16/in the amount of $for date of service 6/13/On 7/6/*** *** applied $toward Mr***'s deductibleOn 9/3/LabCorp received an online payment in the amount of $On 9/8/LabCorp also received an online payment in the amount of $This payment should have been remitted for invoice number ***LabCorp processed an adjustment and transferred the payment on 11/1/On 11/22/LabCorp received an additional online payment in the amount of $This payment should have been remitted to invoice number ***LabCorp processed an adjustment and transferred the payment on 12/2/Invoice numbers ***, *** and now reflect a zero balance
Invoice Number - *** LabCorp submitted a claim to *** *** on 11/24/in the amount of $for date of service 11/20/On 12/28/*** *** applied $toward Mr***'s deductibleLabCorp mailed an invoice to the address listed on Mr***'s complaint from 12/9/through 4/27/Due to non-payment the balance was transferred to *** *** *** on 6/5/and remains due
At this time, LabCorp does not maintain a file number for each patientWhen a specimen is created it will have its own invoice numberTo ensure the online payments post to the correct invoice, we request patients enter the 8-digit invoice number as it appears on each invoiceWe hope this information is helpful and clarifies Mr***'s concernsIf he needs further assistance, please contact our Patient Customer Service Department *** M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service

Initial Business Response /* (1000, 5, 2016/06/15) */
June 15,
*** ** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Ms
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***' concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe referring physician's office completes this formOur records indicate the requisition which accompanied Ms***' specimen included two names for her insurance carrier *** and ***
LabCorp submitted a claim to *** at the address we have on file for *** on 12/10/We received a denial on 12/16/stating: patient eligibility not found with entityOn 1/12/LabCorp sent a letter to Ms*** to clarify her insurance dataWe received new information on 2/8/and submitted a claim to ***We not received a response
Ms*** contacted LabCorp's Patient Customer Service department on 4/27/Ms*** advised her insurance carrier had provided her with an Explanation of BenefitsOur Patient Customer Service representative advised we had not received a response from Ms***' carrier and requested she fax her statement to X-XXX-XXX-XXXXWe have not received the Explanation of Benefits and request Ms*** re-send it to XXX-XXX-XXXX to my attentionUpon receipt of this information we will research and advise of our findings
Ms*** mentions in her complaint we have forwarded her invoice to collectionsPlease be aware that *** Collections is a division of LabCorpHer invoice has not reported outside of our company and invoice number XXXXXXXX has not affected her credit ratingWe would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, please contact our Patient Customer Service Department at X-XXX-XXX-XXXX M-F (8am-5pm EST)
Respectfully,
Melinda W***
Patient Customer Service

May 2, Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** ***
Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated April 24, regarding Mr***’s complaint in reference to the invoice he has received for the services provided on December 20, We appreciate the opportunity to review Mr***’s concerns as LabCorp takes all customer inquiries seriously. LabCorp can be contracted with hundreds of insurance companies at any given timeThese contracts can change on a weekly/monthly basis, and there is no way for our billing agents to maintain that informationCoverage for services provided is subject to the terms and conditions of the patient’s health benefit plan including exclusions, limitations, conditions and patient eligibilityFor accurate information regarding a patient’s anticipated cost, it is best for patients to contact the telephone number found on your insurance card to inquire about your specific policy. In researching Mr***’s concerns, we confirmed all of the information provided by Dr*** on the test request form was not received by the insurance companyTherefore we have submitted a corrected claim to *** *** on May 2, We await their response at this timeShould there be any patient responsibility once we receive their consideration of the claim, an adjusted invoice will be mailedWe will allow them approximately days to receive/process/respond to our filing We hope this information is helpful and clarifies Mr***’s concernsWe would like to apologize for any inconvenience he may have experiencedShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Anna T*** Patient Customer Service Tell us why here

I am rejecting this response because:
The business continues to claim I established a contractual obligation with them when no such contract existsThey need to produce this agreement to pay them the amount they are claiming I oweI have no such record...nor do theyThreatening collections is not proof of a contractual agreement

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216-Telephone: 1-800-222-ext*** FAX: 1-336-436- Website: www.labcorp.com/billing April 25, Revdex.com of NC *** *** *** *** * Greensboro, NC
Consumer Name: *** *** Complaint Number: *** Invoice Numbers: *** Dear Sir/Madam: We have received correspondence from your office dated April 10, which included the above complaint numberLaboratory Corporation of America (“LabCorp”) takes all customer concerns seriously and we appreciate the opportunity to research Ms***’ concerns As a company LabCorp provides laboratory testing and files claims to insurance carriers for payment for our patientsAny estimates of cost provided by LabCorp are not guaranteed as a patient’s insurance carrier is responsible for processing claims in accordance with the provisions of the patient’s policyInsurance contracts can change on a weekly/monthly basis, and there is no way for our Patient Service Technicians to maintain that informationLabCorp always advises patients to contact their insurance carrier for coverage questions as they can provide the most up to date and accurate information regarding a patient’s specific policy In regards to Mr***’ July 31, date of service, LabCorp filed a claim to *** on August 3, On August 19, we received a denial stating “Non-covered services because this is a screening procedure done in conjunction with a routine exam.” LabCorp has not received a denial stating this service was Out of Network*** left the balance of $as a patient responsibilityIf Ms*** has additional documentation from her insurance carrier we will be happy to reconsider the outcome of this concern Based on the information available to us we are not able to refund money paid or make any changes to the invoiceWe hope this information is helpfulShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Laboratory Corporation of America Holdings ** *** ***
*** *** *** *** Telephone: 1-800-222-ext*** FAX: 1-336-436- Website: www.labcorp.com/billing October 9, Revdex.com of NC *** *** *** *** * Greensboro,
NC Re: Consumer Name: *** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated October 5, regarding Ms***’s above complaintWe appreciate the opportunity to review Ms***’s concerns as LabCorp takes all customer inquiries seriously In regards to Ms***’s September 15, date of service; LabCorp received request to bill Ms***’s secondary insurance carrier, ***, on January and April 6, These requests did not include information necessary to submit a claim (i.eID number, group number, and claims address)In response to Ms***’s request LabCorp sent letters on January and April 10, requesting copies (front and back) of Ms***’s insurance cardMs*** called our Patient Billing Department on May 30, and gave her secondary insurance informationLabCorp has filed a claim to *** along with ***’s explanation of benefitsTo date we have not received a responseAll billing has been suspended pending their reply. LabCorp files secondary coverage as a courtesy to our patientsMs*** may need to request this service if *** does not automatically send the explanation of benefits to the secondary payorThe invoice that is issued to the patient, after the primary has considered the charges, has a place on the back to fill out the secondary insurance informationPlease have the patient also call *** to list the secondary insurance coverage Please be advised that LCA Collections is a division of LabCorp. Ms***’s invoice has not reported outside of our company. Her credit has not been affectedWe hope this information is helpful and clarifies Ms***’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it.However, I am disappointed that I'm being directed back to Beacon Customer Service when they never followed up regarding the issue with my online account I was hoping that by involving you, the matter would have been escalated. I did call customer service on Wednesday and they acknowledged the problem My concern is that, once again, nobody will get back with me as to the resolution.Thanks,*** ***

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216- Telephone: 1-800-222-ext***
FAX: 1-866-466- Website: www.labcorp.com/billing May 22, Revdex.com of NC *** *** *** *** * Greensboro, NC Re.: Consumer Name: *** *** *** Invoice Number: *** Complaint No.: *** Dear Sir/Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms*** ***’s concerns regarding her above complaintWe received correspondence from your office dated May 18, in regards to services provided to Ms*** *** on April 23, LabCorp takes all customer concerns seriously and we appreciate the opportunity to research Ms*** ***’s concerns During our investigation of Ms*** ***’s complaint we have verified that her cash sale receipt was marked $for test number ***This does not indicate that the test is free of charge, but rather the cost of test *** is unable to be determined at the time of serviceThe reason we are unable to determine the cost before services are rendered is because the specimen must be evaluated for acceptability before the Quantiferon test is performedIf the specimen is acceptable, test number *** is then assigned a cost of $ Ms*** ***’s receipt states “Your physician may have requested tests that will automatically trigger additional testing procedures based on certain clinical indicationsIn addition, your physician may determine it necessary to order additional testing procedures on the sample collected todayIf additional testing is performed on your sample, LabCorp will bill you for the additional testing.” Our records indicate that on May 17, Ms*** ***’s spouse contacted our Patient Billing Department and was advised of our pricing process for the Quantiferon testAt that time we offered a 30% discount on the balance due to settle the invoiceThis discount is available until June 1, Should Ms*** *** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-8pm EST and a representative will be happy to assist her further. Sincerely, Daryl H*** Patient Customer Service

(The consumer indicated he/she DID NOT accept the response from the business.)
I received a statement from Lab Corp on 11/2/notifying me of a credit due to over-paymentThe statement did not provide a dollar amount, only that I had a credit
On 11/23/I received a "past due "statement for $Upon receipt of this past due statement I contacted LabCorp by phone.I explained that I had two statements, one a credit, one a past due, my question was, do I owe you any money? Based on the statements, I believed I had a creditAfter some time on the phone I was told everything was cleared up, but that I still owed $which was sent to collectionsI was told I had been billed times along with several calls to my cell phone from a robotic collections system
It should be clear that I have paid the invoices as I have received them, in fact I had a credit, something MsW*** failed to note
I have lived in Washington for more than thirty years and never had someone claim that they mailed me several times without a responseThe USPS works well hereI question the billing from November of on as stated by MsW***
I have never heard from the *** *** ***, not by mail, not by electronic means or any other formWithout a statement it is difficult to know that there might be an outstanding balanceLabCorp should confirm there is actually a *** *** ***I look forward to responding to their request
I use my cell phone as a communication device, however as a general rule if I have received a computerized collections call I have not paid themWould you?
This is just part of the bait and switch program LabCorp is running, sending out statements in abundance and hoping nobody questions their motivesIf I had not called the credit would still be "there" without me knowing the balanceEven now I cannot say what the actual credit amount was, and apparently neither can MsW***I am not expecting a positive outcome to my complaint with regards to LabCorp however I have made it clear to my physician I will not use this service in the future

Laboratory Corporation of America Holdings ** *** ***
*** *** *** *** Telephone: *** *** *** FAX: *** Website: www.labcorp.com/billing December 4, Revdex.com *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated November 28, regarding Ms***’s complaintLabCorp takes all customer inquiries seriously Our records indicate that Ms***’s results were emailed to her and made available online via our *** Patient Portal on November 27, We have attempted to contact Ms*** via telephone to verify that she has received the requested resultsWe will continue to follow up with Ms***; however, should additional assistance be needed regarding this matter, our Customer Service Department may be reached at *** Sincerely, Daryl H*** Patient Customer Service