Laboratory Corporation of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. Assuming I receive the zero balance statement. I would also suggest that further investigation in to the rest of the accounts on the batch check occur, but I won't hold my breathI am satisfied enough for now if I no longer get bills

I am rejecting this response because:
I appreciate the time Laboratory Corporation of American took to respondI would like my complaint to remain open because, as they mentioned, they were paid on September 1st, yet *** *** put a debt on my credit in their name in April 2017, months after they received paymentAfter selling my personal information and receiving payment, they neglected to follow up resulting in a stressful and time consuming correction processI acknowledge that they state *** *** is in the process of removing this fradudulebt debt, but I would like this complaint to stay open until that process is completeI have been in this corrections process for some time now already and I want to ensure that the removal of this fake debt does occur with 10-days as LabCorp states

Initial Business Response /* (1000, 5, 2015/12/18) */
December 18,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe referring physician's office completes this form
Our records indicate the original requisition included insurance identification number ***On 9/16/LabCorp submitted a claim to *** *** *** *** and received a denial stating: this service is not covered under the patient's current benefit planOn 11/12/*** with *** *** *** *** contacted LabCorp and provided insurance identification number XXXXXXXXXOn 12/7/*** with *** *** *** *** provided the same numberLater on 12/7/*** with *** *** *** *** provided insurance identification number ***LabCorp has submitted a claim to *** *** *** *** and we await their response
We hope this clarifies Ms***'s concernsIf she needs further assistance our Patient Customer Service Department can be reached at X-XXX-XXX-XXXX M-F (8am-6pm EST)
Respectfully,
*** ***
Patient Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Inaccurate report11/12/- Chris and I teleconferenced with LabCorp and it was then when we discovered they did not have the 3- prefix lettersLabCorp can check their phone recordings12/7/15- Shelby contacted Labcorp on my behalf and ONCE again they were missing the 3- prefix lettersLabCorps can check their phone recordings again
Bottom line LabCorps keeps messing up and as of 12/21/*** has still not received the claim
Final Business Response /* (4000, 18, 2016/01/28) */
January 28,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr***
This letter is in response to the recent correspondence for the above complaintWe would like to take this opportunity to apologize for any inconvenience Ms*** experienced related to this matterIf she needs further assistance, our Patient Customer Service Department can be reached at X-XXX-XXX-XXXX
Respectfully,
*** ***
Patient Customer Service
Final Consumer Response /* (4200, 20, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still did not take ownership of their mistakes and poor customer service

Initial Business Response /* (1000, 6, 2015/10/29) */
October 29,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***' concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe referring physician's office completes this formOur records indicate the requisition which accompanied Ms***' specimen included the mailing address *** *** *** Belleville, MI XXXXX
LabCorp submitted a claim to Ms***' insurance company, *** *** *** for laboratory services performed on 3/16/in the amount of $*** *** *** denied $stating: deductible on 4/4/If Ms*** has questions regarding the processing of this claim or the provisions of her policy, she will need to contact *** *** *** directlyWe have included a copy of the Explanation of Benefits LabCorp received from *** *** *** for Ms***' records
LabCorp invoiced Ms*** at *** *** *** Belleville, MI XXXXX on 4/6, 5/11, 6/1, 6/22, 7/13, 8/and 8/24/We also attempted to reach Ms*** by phone with the number provided on 6/18, 7/9, 7/and 8/19/The balance of $was transferred to *** *** *** *** on 10/4/Ms*** contacted our Patient Billing Department on 10/9/and provided a mailing address of *** *** *** Detroit, MI XXXXXOn 10/19/Ms*** contact our Patient Billing Department and advised payment would followLater on 10/19/2015, *** from Ms*** referring physicians' office contacted our Patient Billing Department and provided the address as shown on Ms***' complaintLabCorp emailed *** *** *** *** regarding the address updateUpon receipt of Ms***' payment in the amount of $LabCorp will notify the collection agency
We hope this clarifies Ms***' concernsIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Respectfully,
Melinda W***
Patient Billing
Initial Consumer Rebuttal /* (3000, 8, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MY CONCERNS THAT LABOR CORP DIDN'T VERIFY MY ADDRESS WHEN I WAS AT THE DOCTOR OFFICEI AM AWARE OF THE PROCEDURE IN REGARDS TO HOW MY INSURANCE COMPANY BILLSMY CONCERN IS THAT LABOR CORP WAITED MONTHS TO CONTACT ME AND THEY NEVER CALLED MY NUMBER BECAUSE IT HASN'T CHANGEI DIDN'T NO I HAD A BILL FOR $UNTIL OCTOBER 5, WHEN THE COLLECTION AGENCY CONTACTEDWHAT I WANT DONE IS WHOEVER THE REPRESENTATIVE FOR LABOR CORP THAT WORK AT THE DOCTOR OFFICE DIDN'T VEIFY MY INFORMATIONYOUR ARE SUPPOSE TO VERIFY THAT YOU HAVE THE CORRECT INFORMATION ON FILE AND THEY DIDN'TI AM NOT DISPUTING THAT I DON'T OWE THE BILLI JUST RECIEVED THE BILL ON OCTOBER 3, WHEN I HAD TO AGAIN TO THE *** BILL TO PAY ON OCTOBER 26, YOUR PEOPLE DON'T WANT TO SEND ME THE BILL SO THAT I CAN PAY THE *** BILLI AM VERIFY FRUSTRATED WITH THIS BECASUE I HAVE BEEN SENT TO A COLLECTION AGENCY AND I JUST WANT TO MAKE SURE THAT IT DOENS'T GO ON MY CREDIT REPORTI HAD TO CALL THE COLLECTION AGENCY THAT I AM GOING TO PAY THE BILLI ALSO KNOW I OWE THE BILLI JUST WANT MY BILLS SO THAT I HAVE A RECORDI KNOW I CALL AND GIVE THEM MY MOTHER ADDRESS SINCE LABOR CORP WAS SENDING TO AN ADDRESS THAT I HAVE STAYED AT FOR YEARSTHE PROBLEM WITH LABOR CORP DOESN'T VERIFY THERE ADDRESS WHEN THEY SEND ONE OF THERE REPRENSENTATIVE TO THE PATIENTS EXAM ROOM WHEN THE DOCTORS WANT SPEICMENSALL I AM ASKING IS THAT THIS DOESN'T GO ON MY CREDIT REPORT BECASUE OF LABOR CORP MIXED UP
Final Consumer Response /* (3000, 13, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I WANT FOR LABOR CORP TO TAKE THE RESPONSIBILTIY THAT THERE REPRESENTATIVE AT DR *** DIDN'T VERIFY MY ADDRESSI CONTACTED DR *** OFFICE AND THEY HAD THE CORRECT ADDRESS ON FILE, LABOR CORP DIDN'T VERIFY MY ADDRESS WHEN THEY CAME INTO THE EXAM ROOMI WANT FOR LABOR CORPORATION TO APOLOGIZE BECASUE THIS WOULD NOT HAVE HAPPEN IF THERE EMPLOYEED HAD DID THERE JOBI DIDN'T LIKE THAT LABOR CORP SENT ME TO THERE COLLECTION AGENCY IF THEY WOULD HAVE JUST DID THERE JOBI STILL WANT A WRITTEN APOLOGY FROM LABOR CORP AND A RECEIPT STATED THAT THIS BILLED IS PAID AND THAT IT IS NOT ON MY CREDIT REPORT
Final Business Response /* (4000, 15, 2015/11/30) */
November 30,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr***
This letter is in response to the recent correspondence for the above complaintPlease be advised LabCorp utilizes information received from each referring physicians' officeMs*** indicates her physicians' office has the correct informationHowever, it was not provided to LabCorp on 3/16/We have included a copy of the original requisition which includes a "Patient Information" sheetThis sheet included the mailing address *** *** *** *** ** XXXXXAs previously stated we now have Ms***' correct mailing addressAlso, invoice number XXXXXXXX now reflects a zero balance and *** *** *** *** has been notified
If Ms*** needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Respectfully,
*** ***
Patient Billing

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216- Telephone: 1-800-845-
FAX: 1-866-227- EMAIL: [email protected] Website: www.labcorp.com/billing April 25, Revdex.com of NC *** *** *** *** * Greensboro, NC Re.: Consumer Name: *** *** Invoice Number: Multiple Complaint No.: *** Dear Sir/Madam: This letter is in response to your correspondence dated April 16, Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaint Our records indicate that Ms*** has seven outstanding invoices with our company which includes dates of service from May 13, to January 31, Prior to this correspondence three of Ms***’s seven invoices were forwarded to an outside collection agency, while the additional four invoices are with our in-house collections department We have researched each of Ms***’s invoices and verified that we are billing correctlyA claim was submitted to Ms***’s insurance for all dates of serviceThe balances that LabCorp invoiced were left as patient responsibility amounts applied toward Ms***’s deductible by her insurance carrierPlease see the attached breakdown of all invoices which includes the amounts billed to insurance, insurance adjustments/payments, and the balances dueTo date, no payment has been received from Ms*** Please be advised LabCorp sends seven invoices to our patient’s with outstanding balances before the balance is forwarded to a collection agencyPrior to the above complaint LabCorp did not receive any correspondence from Ms*** indicating payment has been made toward her invoicesIn an attempt to rectify this issue we contacted Ms*** on April 25, to obtain information regarding any payment she has made to LabCorpAt that time the consumer informed us that she preferred to communicate in writingWe request that Ms*** forward copies (front and back) of all means of payment (i.e., check, money order, credit card statement, Explanation of Benefits from her carrier, etc.) associated with these invoicesOur contact information is included in the header of this letterUpon receipt of this information we will research this matter further Should Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-8pm EST and a representative will be happy to assist her further. Sincerely, Daryl H*** Patient Customer Service

I am rejecting this response because: MORE excuses from this pathetic company It SHOULD have been submitted MONTHS AGO, and I was told it wasThis is one of the largest Medical Lab companies in the country, one would THINK by now they should know how to submit a claim I was told by them the LAST time these thieves sent me a bill for this it was taken care of, as it should've been by my insurance Rather than do their job properly, this pathetic company annoys and harasses people hoping they don't know their insurance and will just pay so they can double dip This company is a menace to the public and should be investigated

Initial Business Response /* (1000, 6, 2016/12/13) */
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms*** concerns regarding her above complaintLabCorp appreciates the time Ms*** took to communicate her insurance filing informationLabCorp
relies on Healthcare Solutions to provide us with accurate member eligibility data filesLabcorp did not receive updated member eligibility files from Ms*** Healthcare Solutions Network providerWithout her member eligibility, LabCorp defaulted to the secondary insurance information
At this time, LabCorp has updated Ms*** insurance information and wait on her insurance carrier's decisionShould there be any patient responsibility, we will send Ms*** an adjusted invoice, once we have received their consideration
At this time, the credit card program is considered voluntaryIf Ms*** prefers not to participate, she may advise the technician accordinglyMs*** should not be refused serviceWe hope that this information is helpful and we apologize for any inconvenience this may have causedShould Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist her further

I am rejecting this response because:
In the response from Lab Corp of America it reads "According to our records on June 6, LabCorp received payment in full from ***."Be advised that this complaint was filed on 9/7/It begs the question that why during these three months Lab Corp never notified me that my account was double-paid and thus they would issue me a refund, and whether I will ever be refunded if I never made this complaintI think they have serious issue(s) with their practice in accounting and internal billing auditAnd once again I demand a prompt refund of $

The brakes were NOT done prior to the alignment, however the struts were replaced with coilovers which do not involve brakes The wheels were removed by Bee Line because they had to adjust the height of the coilovers which the attached invoice showed they charged me for So to say they didnt remove the wheels is a lie, you have to remove the wheels to get to the adjustable coilovers So if Bee Line is going to lie about removing the wheels which the invoice clearly shows I was charged for, how am I as a customer to trust they are not lying about anything else

Initial Business Response /* (1000, 5, 2015/09/03) */
September 3,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintPlease be advised LabCorp submitted a claim to ***'s insurance company, *** for date of service 12/5/2014, in the amount of $*** denied these services stating: coinsurance amountIf Ms***'s has any question regarding the processing of this claim or the provisions of her policy, she will need to contact your insurance carrier directlyOur records indicate Ms*** remitted payment in the amount of $on 8/25/and invoice number XXXXXXXX reflects a zero balance
In Ms*** complaint she mentions she has *** *** insurance coverageWe have searched our records and found the informationHowever, the coverage was not in effect until 1/1/Therefore, LabCorp cannot refund Ms*** her payment
We hope this clarifies Ms***'s concernsIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Respectfully,
*** ***
Patient Billing
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont accept it because i'm talking about the blood work I just had on and aug with medicaid and horizon nj health and I was saying was if I was on united health community plan I wont have to pay the
Final Business Response /* (4000, 17, 2015/09/16) */
September 16,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr***
We have included the Explanation of Benefits for invoice number XXXXXXXX, for date of service 12/5/2014, which indicates *** applied $toward Ms***'s co-insuranceIf Ms*** has questions regarding the processing of this claim or the provisions of her policy she will need to contact *** directlyWe have verified Ms*** had *** coverage in and now has *** ** *** in We hope this information is helpful
Respectfully,
*** ***
Patient Billing
Final Consumer Response /* (4200, 19, 2015/09/21) */
From: *** *** (mailto:***@hotmail.com)
Sent: Thursday, September 17, XXXX X:XX AM
To: ***@greensboro.Revdex.com.org
Subject: RE: Revdex.com Complaint Case# *** (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
Hello Mr *** having *** in the past has nothing to do with the current complaint of $i would like a full refund thank you

Initial Business Response /* (1000, 5, 2016/11/01) */
November 1,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Patient Name: ***
Complaint No.:
***
Dear ***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr*** concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe physician supplies us with his/her patient's demographics (including patient's name, address, insurance information, and diagnosis codes)Our records show all claims for Mr*** were filed to ***
LabCorp's records show an electronic denial response received from ***This response caused LabCorp to further communicate with the patientIn an effort to resolve the denial response, LabCorp submitted letters to Mr*** asking for any additional insurance information regarding each date of testingThe letters were an inquiry pertaining to Mr*** insurance so LabCorp could file Mr*** claims with all the applicable informationWe have researched and verified that all of Mr*** invoices are up to date with the applicable information per his most recent correspondenceEach date of service at Labcorp is individual and the insurance response may generate a new letter to the patient in an effort to file the insurance correctlyAn updated invoice, with the correct patient responsibility, will be mailed to Mr*** for date of service 8/3/
We hope that this information is helpful and we apologize for any inconvenience this may have causedWe have communicated your request to upper management to please call Mr*** at the phone number on recordShould Mr*** have additional questions he may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist him further
Sincerely,
Kenneth AC***
Patient Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I partly accept and do not accept the responseUntil a year ago, LabCorp was getting statements from *** and applying them correctlyMy explanations of benefit still appear on my *** page in timely fashion, just like they did a year agoI have called ***At no point have they denied one of my claimsAnd the only claim on which LabCorp has ever said they've had a denial is the most recent oneOn the previous two, they said they simply never got a response from my insurerYet, my insurer has my EOB posted with all the pertinent information for each and every billingThe reply from Kenneth C*** is helpful, but does not fully resolve the issueI can't go on dealing with this every time I have blood work done
Final Business Response /* (4000, 9, 2016/11/09) */
November 9,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Patient Name: ***
Complaint No.: ***
Dear Ms***:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintMr*** received a call from a LabCorp Billing Supervisor in regards to the filing and posting of ***'s response to his lab claimsMr*** received an apology from the Supervisor in regards to the inconvenience any incorrect posting may have caused to this pointMr*** was made aware of how LabCorp was prompted to submit the letters verifying insurance coverageFurthermore, the Billing Supervisor assured Mr*** that all the current invoices in the system were up to date with the correct filing and posting of ***'s responses
On November 3, LabCorp received an internal correspondence pertaining to updated filing procedures for ***The correspondence provides the correct steps to file a claim to *** electronicallyNot only will this assist LabCorp's billing representatives in filing the appropriate claim but this will help ensure that future claims will be processed correctly and in a timely fashionIn addition, this should eliminate any redundant correspondence from going out to Mr***
We hope that this information is helpful and we apologize for any inconvenience this may have causedWe have communicated your request to upper management to please call Mr*** at the phone number on recordShould Mr*** have additional questions he may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist him further
Sincerely,
Kenneth AC***
Patient Customer Service

Initial Business Response /* (1000, 5, 2015/09/01) */
September 1,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Patient Name - ***
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr***
This
letter is in response to your correspondence dated August 18, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
LabCorp, as a company, does not keep patient filesOur records indicate the test request form we received from Dr*** ***'s office provided an address of *** * *** *** *** ** Seattle, WA XXXXX and no contact phone number for Mr***We mailed invoices on 12/08/2014, 1/12/and 02/02/On 2/5/2015, we received an invoice back with a USPS sticker on it providing an address of *** *** *** *** *** *** Seattle WA XXXXXWe mailed seven additional invoices to the corrected address between 2/5/and 6/25/On 8/9/2015, the outstanding balance was transferred to outside collectionsWe received payment of the $outstanding balance and the above referenced invoice currently reflects a zero balanceA zero balance letter is being mailed to Mr*** and the collections agency, *** *** *** have been notified of Mr***'s payment as well
We would like to take this opportunity to apologize for any inconvenience Mr*** has experienced related to this matterIf he needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
Anna T***
Patient Billing

Initial Business Response /* (1000, 10, 2016/03/07) */
March 7,
*** ***
Revdex.com of NC
***
***
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintWe have researched Mr***'s complaint and located the explanation of benefits from his insurance carrierThis statement indicated Mr***'s responsible amount was $LabCorp has processed an adjustment and invoice number XXXXXXXX now reflects a zero balanceWe have also notified the collection agency to cease all collection actions
We would like to take this opportunity to apologize for any inconvenience Mr*** has experienced related to this matterWe hope the above information clarifies his concernsIf Mr*** needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service
Initial Consumer Rebuttal /* (2000, 12, 2016/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for help to resolve this after attempts to explain customer service of lab CorpIt has cause inconvenience from my schedule to visit bank personally to attach a copy of check and its payment
I am hoping that, this would not happen to any senior citizens or clients in great country of America
Thanks Revdex.com for all help

The Lab Corp on New Dorp Lane, Staten Island, NY is an unsafe and irresponsible businessNot only did I observe an employee performing laboratory procedures incorrectly, but the employee refused to perform lab services because it was close to closing timeAs a result, I was turned away an hour before the office was closed and was forced to have my employer reschedule and reregister my lab servicesDespite demonstrating to the employee that the information on the Lab Corp website is completely different (lab services were done until closing time there), in the office they put up a sign which said that patients would only be seen if they arrived an hour before closing timeWho knows how many people they have inconvenienced and turned away because this office decided to instill their own hours and rules that are completely different from what is stated onlineI would absolutely NOT recommend ever getting lab services at this office

I had lab drawn in October of at the Bridgeport WV office of Lab Corp.I have used the same lab for years and got to know the phlebotomist there, and always felt very comfortable with herI have no complaints with herMy complaint is with the billing office in North CarolinaAfter my insurance paid their portion of my bill I was sent my portion(I had different lab orders from different docs, from my pcp and the other from my Endocrinologist) both had ordered a TSH, one with a TI told the phlebotomist I didn't want to be charged for TSH and she said I would only be charged for (1)But when I got my bill I had been charged for 2, so I called the billing deptand asked why I was charged for and the billing rep said because I had different orders from different docs, so I explained that the phlebotomist said that they could use the same lab results and add the Tfor the other orderWe had a long discussion and she finally said "you shouldn't bring different lab orders from different doctors on the same day",I then asked to speak to a supervisor and all I got was the same thingSince I had this lab done in October I have had phone calls every couple of weeks about my "past due" billsI pay my bills every month without fail, and yet when I receive bills they have past due on every statement, I have called at least 3-x and explained to them that I live on a fixed income and CANNOT PAY the remainder of the bill in full, I will pay $to $every month until it is paid, and yet I continue to receive at least 2-bills per month, and phone calls, the other night it was 8:pm and they were calling about my bill! (recvd one bill on 2-**, 2-**,and another one today 2-**-16, and I just spoke to a supervisor on 2-**(Tonya) and she finally said she would credit my acctfor the second TSH, but I would still owe the remainder of the billI called my Insurance coto make them aware of Lab Corps questionable billing practicesIf nothing else gets accomplished with my complaint, I would just like to know if it is illegal to use such language as" past due", when they have been paid by the Insurance company, and the customer is paying the remainder monthly,though not in full

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216- Telephone: 1-800-845- FAX: 1-866-227- EMAIL: [email protected] Website: www.labcorp.com/billing May 1, Revdex.com of NC *** *** *** *** * Greensboro, NC Re.: Consumer Name: *** *** Invoice Number: Multiple Complaint No.: *** Dear Sir/Madam: This letter is in response to Ms***’s rebuttal of our original responseWe have reviewed the consumer’s invoices and verified that we are billing correctly according to the Explanation of Benefits (“EOB”) received for each date of service locatedIf Ms*** has received an explanation of benefits for these services, and it reflects a lesser amount due as patient responsibility, she may forward a copy of the EOB to our Research Department, and we will be happy to honor it. Copies may be faxed, mailed, or emailed to: LabCorp Research Department ** *** *** Burlington, NC Fax# 1-866-227-Email: ***@LabCorp.com LabCorp welcomes the opportunity to research any payments made by Mc*** and any disputes regarding her insurance carrier’s responses but cannot proceed without the supporting documentation requested in the prior responseAs stated previously, we have located seven invoices for Ms***Additional details regarding the invoices questioned by the consumer will allow us to ensure that we are properly addressing her concerns Should Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-8pm EST and a representative will be happy to assist her further. Sincerely, Daryl H*** Patient Customer Service

Initial Business Response /* (1000, 6, 2015/10/14) */
October 14,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Patient Name - *** ***
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr***
This
letter is in response to your correspondence dated September 29, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
In researching Mrs***'s complaint, please be advised our prices for testing are based on the cost, complexity, equipment, reagents, and level of personnel needed to perform the tests requested by physiciansWe do offer special "cash" prices for patient's without insurance which requires payment be made at the time of serviceThe cash sale price is only available for certain tests that are most commonly orderedThe test that was ordered was a panel consisting of multiple tests which is not included in services that are available for a cash sale discountMs*** spoke with a supervisor in our patient billing department on 09/29/and was advised that the cost of the specific test that was ordered is $Ms*** elected to pay her balance that day with a discount reducing the amount to The above referenced invoice now reflects a zero balance and a receipt was mailed to Ms*** for her records on 10/09/
We would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
*** ***
Patient Billing
Initial Consumer Rebuttal /* (3000, 10, 2015/10/19) */
The information provided was incorrectThe original invoice was I was never billed for the amount that was stated by the LabCorp representativeI was give a 25% discount if I paid the balance in full the day I calledI would like a number so I can speak directly to the person who replied to may account
Final Business Response /* (4000, 14, 2015/11/04) */
November 4,
*** ***
Revdex.com of NC
*** ** *** ***
Greensboro, NC
Re: Patient Name - *** ***
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr***
This letter is in response to your most recent correspondence dated October 19, regarding the services provided on 7/24/As stated previously, cash sale discounts are available to uninsured patients for certain tests and require payment be made at the time of serviceTherefore, Ms*** would not have received an invoice for a cash sale discountMs*** has spoken with a supervisor in our billing department on 9/29/and was advised of the cost of the test that her physician ordered as well as offered a discount for payment on 9/29/Ms*** payed her invoice at a discounted rate and the invoice has a zero balance
Again we would like to apologize for any inconvenience Ms*** has experiencedFor further assistance or questions regarding our cash sale policy, our Patient Billing Department can be reached at X-XXX-XXX-XXXXShe may also speak with a representative regarding the response to her complaint by calling X-XXX-XXX-XXXX extension XXXXX
Sincerely,
Anna T***
Patient Billing

Initial Business Response /* (1000, 7, 2016/02/08) */
February 8,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Patient Name - *** ***
Invoice Number - XXXXXXXX and XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr
***
This letter is in response to your correspondence dated January 5, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
LabCorp, as a company, does not keep patient filesWe have verified we have Ms***'s address listed the same as it is on the request for testing we received from Dr*** office as well as in her email correspondenceMs*** currently has two outstanding invoices on our billing system, XXXXXXXX for services provided on 10/14/and XXXXXXXX for services on 11/18/
Invoice XXXXXXXX was processed by Ms***'s insurance carrier, *** and patient's responsibility is $The invoice was initially mailed to Ms*** on 11/13/Once the invoice was returned as undeliverable, we attempted to contact Ms*** at the provided phone number on 12/5/2015, 12/9/2015, 12/18/and 1/8/with no success
Invoice XXXXXXXX, which was also processed by *** leaving a balance of $owed by Ms***The invoice that was mailed on 12/09/was also returned as undeliverableOur records indicate we have exhausted all methods of contacting Ms*** regarding her balanceIn response to Ms***'s email request, we sent her an itemization of her outstanding balances on 1/21/
Upon review, we are unable to locate any record of payment having been received for invoices XXXXXXXX and XXXXXXXXIf Ms***'s banking institution is showing the checks have not been deposited, we would recommend reissuing paymentLabCorp accepts payment via debit, credit or check online and through our automated phone systemMs*** may also visit our website payment system, located at www.labcorp.com/billing to make her payment
We would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
Anna T***
Patient Billing

Initial Business Response /* (1000, 5, 2016/03/11) */
March 11,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintWe have researched Ms***'s complaint regarding her testing performed on 8/14/and compared it to the CPT coding for her testing performed on 8/5/Please be advised CPT codes are a trademark of the American Medical Association (AMA)LabCorp is required to follow the guidelines set by the AMAThe AMA publishes their CPT code changes yearly and in their update they stated CPT code XXXXX has been deleted and XXXXX, XXXXX or XXXXX should be used in its placeCPT codes do not determine if a test has been requested as "routine wellness" or "diagnostic" testingMs*** will need to contact her physicians' office with any questions regarding the testing and results
We hope the above information is helpfulIf Ms*** needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response
I spoke to *** earlier and disclosed the additional information provided by MsMelinda W*** above*** is going to send the claim to be processed again but this time by a claim representative instead of their automation systemThey said that it may take up to daysI would like for LabCorp to stop sending me past due notices and for them to put a hold on this invoice for at least daysAs soon as I receive a notification from ***, I will updateHopefully, *** will resolve this issue and send them a payment as this test is indeed covered by my insuranceUntil then, I'll appreciate LabCorp assistance and patience
Thank you,
*** ***
Final Business Response /* (4000, 9, 2016/03/16) */
March 16,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr***
This letter is in response to the recent correspondence for the above complaintWe would like to thank Ms*** for the information which advises *** *** *** is reprocessing this claimAs a courtesy, we have placed invoice number XXXXXXXX on a 30-day hold to allow *** *** *** additional time to reviewWe have notated the invoice accordingly
If Ms*** needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service

Initial Business Response /* (1000, 8, 2015/07/02) */
July 2,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr***
This
letter is in response to the above complaintWe appreciate the opportunity to further research Ms***'s complaint regarding the services provided on 10/21/We would like to request additional time as we currently await a response from our insurance analyst confirming the amount, if any, that is owed by Ms***
Upon receipt of this additional inform, LabCorp will respond accordinglyShould immediate assistance be needed, our Patient Billing Department is available at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST
*** ***
Patient Billing
Initial Consumer Rebuttal /* (3000, 10, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because this is a ongoing issue that I have tried to resolve numerous times with lab Corp and my insurance company has even called them telling them that I shoukd not be billed I have also sent them proof of payment few times this issue so not require additional timeI have no been reported to collections because of the time it's taken and there error
Final Business Response /* (4000, 17, 2015/08/03) */
August 3,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the most recent correspondence from Ms*** dated July 23, Please be aware that LCA Collections is a division of LabCorpThe above referenced invoice has not reported outside of our companyTherefore, Ms***'s credit has not been adversely affectedA letter reflecting a zero balance was mailed to Ms*** on 7/9/
We hope that this information is helpful and clarifies Ms***'s concernWe appreciate her businessAgain, we apologize for any inconvenience she has experiencedIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
*** ***
Patient Billing
Final Consumer Response /* (2000, 19, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)