LadyBoss

Hey Maria! I’m so sorry this is the experience you had! I looked into this for you and see that you purchased a LB LEAN 1 Bag Subscription on 2018/11/04 19:39. Upon checkout of your order for LadyBoss LABS, you elected to join our CLUB Membership which renews every 30 days. This was an optional upgrade you made to your order by clicking an agreement box, below that button where everything was explained in great detail. I looked up your information in our email database and see that you emailed to cancel your membership on 12/4/2018 9:49 PM. Our automated response to each new email states that “A member of our dedicated support team will respond to your case within 24 hours.” On 12/6/2018 at 12 PM we responded informing you the order had already processed and shipped since the renewal date is the 4th of each month, and also provided the cancellation instructions. We have not yet received your cancellation form so your account is still active. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

Hey Kirby! I’m so sorry this is the experience you had! I looked into this for you and see that you purchased a LB LEAN 1 Bag Subscription on 2018/09/26 09:41. I looked up your information in our email database and I am not finding any emails from you with the email address [email protected]. If you think this is in error we would love to help you cancel your account. Please make sure you are sending your emails to [email protected] and we will answer you within 24 hours. Sometimes our response emails can end up in your spam/junk if they are not in your inbox. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 11/30/2018 9:18 AM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is invalid and has been resolved.

On 2018/09/12 03:14 the customer signed up for the LadyBoss Transformation System on CLUB membership which is a monthly auto ship program.
On 9/4/2018 10:25 PM *** called and left a voicemail regarding the status of her order for her daughter. She provided an email address *** to receive an email about the status of the order.

On September 5, 2018 at 3:15 PM Sadie emailed *** stating “Hey ***,
Thanks for reaching out. I'm happy to help! I looked up your account and it looks like there was only one order of the Transformation Kit under the email 1*** Let me know how else I can help!
Stay Awesome :)
Sadie
LadyBoss Support Team”
On September 22, 2018 at 10:39 AM Tijana emailed *** stating “Hey ***,
I noticed your order was on hold for a typo in your address. I was able to make the easy fix; however, I noticed you have 2 transformation systems and 4 shakers in your shipment. I just wanted to confirm your order before I have this sent out.
Please let me know exactly the items you wish you recieve from your purchase on 9/12 and we will be sure to make the adjustments needed.
Thanks LadyBoss <3
*Never Let Anyone Dull Your Sparkle*
Tijana
Ladyboss Support Team”
On 10/6/2018 2:49 PM *** left another voicemail stating she received another package from LadyBoss and does not want the product. Said she was billed twice for the same product of $197. She wants to return it for a refund.
On October 10, 2018 at 2:55 PM Rachelle responded to ***’s voicemail stating “Hi ***,
Thank you for contacting us. I see that Tijana reached out to you on September 22 to verify your shipping address and order. But, we never received a response from you. We have a 30-day return policy.
To return your LABS, please send the products you were not satisfied with to the address below and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
***

***
I have copied our (30-day) return policy below for you:
***

Thank You,
Rachelle
LadyBoss Support Team”
On October 10, 2018 at 3:00 PM Rachelle emailed *** again stating “Hi ***,
I was researching your account and I came across a few duplicate subscriptions for the Lifestyle Membership ($27 per month). I have canceled your duplicate account and have refunded you $54, it should be in your account in 3-10 days.
Thank You,
Rachelle
LadyBoss Support Team”
On 10/19/2018 1:10 PM *** left another voicemail stating she returned a box of product, with a letter enclosed. There were 2 month supply in one box and that she has another membership she’s returning to same address is on box. She wanted a refund for 3 months of lean. *** daughter cancel hers too.

On October 23, 2018 at 10:16 PM Kelsea responded to ***’s voicemail stating “Hey Girl,
Thanks for reaching out! I'd love to help! I have included the link below to cancel your LABS CLUB membership.
If you have the Transformation System, please use this link:
***

If you have an individual item CLUB pack, please use this link:
***

We can also pause your CLUB membership if you have too much, or swap out different products if you’d rather customize your Transformation Pack rather than forfeiting your amazing discount on future orders.
The choice is entirely yours :) We just want to make sure you have all your options.
Please note, your CLUB membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
What email is your daughters account listed under? If she's on auto ship also we will need to cancel it.
As always, if there is anything else I can do to help, please don't hesitate to let me know! <3
Best,
Kelsea
LadyBoss Support Team”

On 10/23/2018 4:18 PM *** emailed stating “Please refund my money back to my account. I returned 1 box with 2mths supply and 1other box of 1mth supply. I also put a Written letter inside the box. Please do not charge my account of 197.00 and 27.00. I’m canceling my my subscription .”
On October 26, 2018 at 1:23 PM Rachelle replied to *** stating “Hi ***,
Thanks for reaching out. Both of your subscriptions were canceled per your request.
It can take up to 14 business days to process a return once your items are received. As long as you included a note with your information, we will be sure to get this taken care of.
Can you provide me with the tracking information for the return package?
Thank You,
Rachelle
LadyBoss Support Team”

On 11/7/2018 7:33 PM *** emailed us from a different email address *** stating “Hello lady boss support, my name is ***, and I’m responding to this confirmation. You took 197.00 out of my account 3 times in the month of October. You refund me back ONLY 197.00 (once)you still owe me 394.00 for the month of October. Plus you took out this month of November 591.00 without my consent. I close the account with lady boss in the month of October. If this matter continues, I will get a lawyer to get all my money back. Please give me a call @*** or email me @ *** ASAP!!!!!!!

Thank you
***”
On November 11, 2018 at 7:58 AM Niccole responded to ***’s email stating “Hi ***,
Thanks for reaching out. I reviewed your accounts which are under two separate email addresses ***] AND [***]. It looks like you created multiple subscriptions for the TRANSFORMATION SYSTEM under these two emails. That's why you have so many charges to your credit card.
I was able to refund your credit card for the $197 charge from 10/12 because this order did not ship out to you. Please allow 3-10 days for the funds to process back into your bank account.
The other charges from 10/05, 10/06, 11/05, 11/06, and 11/07 have all been shipped out to you. We cannot process a refund without receiving the products back in office.
To return your product, please send the UNOPENED items to the address below within 30 days of delivery and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
***

***

I have copied our return policy below for you:
***

Always remember to sparkle, you are awesome!
Niccole
LadyBoss Support Team”
On 11/7/2018 9:18 PM *** emailed in again stating “Hello lady boss support, my name is ***, and I’m responding to this confirmation. You took 197.00 out of my account 3 times in the month of October. You refund me back ONLY 197.00 (once)you still owe me 394.00 for the month of October. Plus you took out this month of November 591.00 without my consent. I close the account with lady boss in the month of October. If this matter continues, I will get a lawyer to get all my money back. Please give me a call @***0 or email me @ ***ASAP!!!!!!!”
On November 10, 2018 at 11:14 AM Chasity responded to ***’s email stating “Hey girl,
Thank you for reaching out, I'm happy to help! I do not see any active subscriptions for you. The membership for your Transformation System has been canceled.
To return your LABS, please send everything to the address below and be sure to include a note with your contact email address :) We will issue a refund once the items are received.
LadyBoss LABS
***

***

I have copied our return policy below for you:
***
Sparkle on!
Thank you,
Chasity
LadyBoss Support Team”
On 11/29/2018 4:10 PM *** called and left a voicemail stating that she keeps getting charged for product. She keeps sending them back but continues to get billed. Has cancelled them previously and if this is not resolved she will get a lawyer involved.
On November 30, 2018 at 2:26 PM Rachelle responded to ***’s voicemail stating “Hi ***,
Thank you for contacting us. It looks like your subscription for the Transformation System was canceled on October 26th per your request. I also see that we have issued you a refund of $197 on November 11th.
There currently are no active memberships under the provided email address (***).
Thank You,
Rachelle
LadyBoss Support Team”
On 11/30/2018 9:32 AM *** emailed again stating “I have returned 3boxes for a refund and I wrote 3 letters of cancellation.
I have called and email several times, trying to reach out to you but I get no response. Please STOP taking money out of my checking account. I have sent a letter to the Revdex.com and complained how you are handling this. Here is a picture of my returns with letters inside the boxes.”
On November 30, 2018 at 2:37 PM Haley responded to *** stating “Hey Girl,
Thanks for reaching out :) I did look into this for you and it looks like your subscription has been canceled as of 10/26. (see attached) It does look like we canceled this for you even though we did not receive the require cancelation form.
This is not the expectation we have for LadyBoss! I want you to know that we hear you and understand your frustration. Your feelings are real and they are valid, and for that we deeply apologize.
We are so sorry for any trouble or inconvenience this may have caused you and the frustration you may have felt. You will not receive any more products or charges for this from LadyBoss. I do hope this helps and that you have a wonderful rest of your day!
Sparkle on<3
Haley
LadyBoss Support Team”
On Oct 26, 1:21 PM ***’s account for the Transformation System under the email address *** was cancelled. She has been refunded 3 times under that email address from September to October.

On Nov 11, 7:54 AM the multiple Transformation System memberships under the email address *** were cancelled and refunded for the month of November.

We responded to each email and voicemail with the appropriate information that the customer was requesting, however we never received any response from her or the necessary information to resolve the issue from the beginning. The customer’s accounts have been cancelled and refunded.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 11/20/2018 9:02 AM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is invalid and has been resolved.

On 2018/10/24 21:37 the customer signed up for the 7 day free trial to the LadyBoss Lifestyle trainer app.
On 2018/10/27 19:14 *** spoke with one of our phone team liaisons and chose to upgrade to the Unlimited Access membership for $197 to the trainer app.

On 10/27/2018 7:45 PM *** emailed stating “I originally signed up for the 7 days free. ***”
Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.

On October 29, 2018 at 4:28 PM Rachelle replied to *** stating “Hi ***,
Welcome to Unlimited Access LadyBoss!! I have canceled your monthly LadyBoss membership, please keep this email as your confirmation.
Please let us know if there is anything we can help you with along your journey!
Thank You,
Rachelle
LadyBoss Support Team”
On 11/1/2018 4:46 AM *** emailed a second time stating “Can you please cancel my lifelong membership? We had a HUGE expense come up and I cannot keep it. ***”
On November 2, 2018 at 2:07 PM Sadie emailed *** stating “Hey girl,
Thanks for reaching out. We want everyone’s experience with their LadyBoss Lifestyle membership to be a great one. May I ask why you are requesting a refund for your Unlimited Access (Lifetime) membership?
Our Unlimited Access membership is non refundable because it was a one-time payment. From our perspective, it's based on access, not utilization. So while maybe you won't use the program, this (unfortunately) isn't something we know. As you now have access to the LadyBoss Trainer ($27 a month w/o UA Access), Secret ToolBox (normally $37) & Motivational Videos (normally $29) because they aren't something we can "take back" or you can "return".
Our Unlimited Access is for those that know they want to make a change and take advantage of the special pricing for lifetime access of $197. We have our monthly membership that has a 7 day free trial and can be canceled at any time for those that aren't sure and want to check it out.
Stay Awesome :)
Sadie
LadyBoss Support Team”
We have received no further communication from *** regarding this issue. In none of her emails did she mention anything about feeling uncomfortable about the phone call she had with our liaison. We provided her with the response that our Unlimited membership is non-refundable, which was also stated during her phone call when she chose to upgrade to that membership.

On the sign up page, as well as all of our other websites for our products there is a link to our Terms and Conditions (https://***) as well as our Return Policy which is available for each customer and visitor to the sites to view. The Terms and Conditions link is there before the customer hits submit to make their payment where all of our payment, refunds/returns, etc information is detailed. As stated in our Return/Refund Policy (***):
100% Satisfaction Guarantee-What it is:
We want you to feel confident that LadyBoss provides you everything that we say we will. If you do not feel as though we came through on our promise on your membership enrollment, simply send an email to *** and we will be happy to refund your initial membership fee if the conditions below are met.

100% Satisfaction Guarantee-What it is not:
The satisfaction guarantee is not your scapegoat for not using the program. Harsh? Maybe, but it is our personal belief that when you financially invest in yourself, you are far more likely to utilize the tools available to you. Our tools have been developed to enable you to take control of your Lifestyle, mentality and, ultimately, your self-confidence. We have developed a system to educate YOU to create sustainable results - but the first step starts with you.

Policy
LadyBoss will process refunds for your initial membership fee in accordance with the restrictions below. Although we strive to minimize process times, refunds may take more than one week for us to process once we receive all required information. Restrictions regarding returns of other items are provided below as well.

1. To be considered for a refund, you must submit your request within 7 days of enrollment in the LadyBoss monthly membership. To request a refund, please email ***. Once the refund request is approved, in all cases, refunds will be made ONLY via the original form of payment. Please note that it may take up to two (2) billing cycles for the refund credit to appear on your statement.
2. eBook, instant downloads, unlimited (i.e. Lifetime) access & Custom Meal Plan/Workout Plan purchases are non-refundable. All sales of these items are final.
3. All event ticket sales are final. Tickets purchased for a LadyBoss event may not be returned or exchanged for a full or partial refund.
4. Apparel purchased directly from LadyBoss may be exchanged or returned for LadyBoss store credit only. The apparel item(s) must be in “new” condition including in an unworn and unwashed condition, and all original tags and labels must be attached to the item(s). To request a store credit or exchange of apparel, please email *** within 7 days of receipt of the apparel. Please note that you must provide the original packing slip before we will consider providing you with store credit or an exchange of apparel. The apparel must be received by us at the address we provide in response to your e-mail before any store credit or exchange is provided. It is your sole responsibility to pay for return shipping costs, and we recommend that you purchase tracking information for your own insurance. If the apparel is not received by us, then we will not provide store credit or an exchange.
6. Dietary Supplement refund requests will only be considered as provided in our return policy on Supplements, which is incorporated herein by reference. Please click here to view that policy.
7. Other Items - All other items must be unopened and unused to be considered for a refund.

did not sign up for our Personal Results Coaching program, and our Unlimited Access membership does not come with a personal coach. One of our Phone Team Liaisons called *** to check on how she was doing with the program and asked her if she was interested in the LABS products. As noted in the previous email correspondence with Ms ***, she never informed us about the phone call as a result of her wanting to get a refund for her Unlimited membership. She stated it was in regards to personal circumstances that came up and per our return/refund policy eBook, instant downloads, unlimited (i.e. Lifetime) access & Custom Meal Plan/Workout Plan purchases are non-refundable. All sales of these items are final. She had originally signed up for the 7 day free trial and opted to pay for the Unlimited membership. This complaint is invalid due to the nature of the reason she provided us for the refund request and what she is filing here as the reason for requesting her refund.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 11/20/2018 9:04 AM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is invalid and has been resolved.

On 2018/09/15 10:27 the customer signed up for the LadyBoss Complete Transformation System on our CLUB membership for monthly autoship renewal.

On 10/9/2018 3:14 PM *** emailed stating “My name is *** and I would like to cancel my labs sorry it's just alot of money while trying to save for our wedding Thank you”
Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.

On October 11, 2018 at 10:19 AM Tijana replied to *** stating “Hey LadyBoss,
Sure thing:) To complete your request, please submit your cancellation request form. I have included the link below to cancel your LABS CLUB Membership.

If you have the Transformation System, please us this link:
>>> ***

If you have an individual item CLUB pack, please use this link:
>>> *** <<<
We can also pause your CLUB Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders.
The choice is entirely yours :) We just want to make sure you have all your options.
*** Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date. If the membership you are looking to cancel is not for LABS, but for the Monthly Trainer Access, UTA, Coaching, etc., please let us know so we can get you to the correct department.
.***
Please let us know if you have any further questions :)
If you're confused about anything you can also get an answer quicker by visiting The LadyBoss resource center at: ***
~Keep On Sparkling~
Tijana
Ladyboss Support Team ”
On 10/12/2018 1:47 PM we received a LABS customization form from *** “2018-10-12 12:46:59 Please Customize The Labs Order of: Name: *** Email: *** New Product 1 Requested: BURN New Product 2 Requested: FUEL New Product 3 Requested: LEAN New Product 4 Requested: RECOVER New Product 5 Requested: REST ZIP Code On Account: ***”
On October 14, 2018 at 10:06 AM Savannah emailed *** stating “Hey ***,
I just wanted to reach out about your customization form to let you know that your Transformation System is already customized to BURN, FUEL, LEAN, RECOVER, and REST :) Was there another combination that you would like for me to update it to? Thanks!
~"There is no force equal to a woman determined to rise." <3
Best,
Savannah
LadyBoss Support Team”
On October 23, 2018 at 8:22 AM ]*** replied to Tijana stating “Yes my labs were canceled but yall still pulled money out of my account for this month”

On October 24, 2018 at 6:42 PM Stephani replied to ***’s email stating “Hi ***,
Thanks for reaching back out. I see that we sent you the cancellation information and link that states we need the form at the link submitted 48 hours prior to the renewal of your membership. We have not yet received that cancellation form so your account is still active.
I did look up your account under this email address [email protected] and am only finding a monthly membership to the trainer app ($27/monthly) but no LABS. Did you by chance sign up under a different email address?
Thank You,
Stephani
LadyBoss Support Team”

On October 24, 2018 at 7:10 PM *** replied back “Yes *** and I did fill that out”

On October 24, 2018 at 8:05 PM Tijana replied to ***’s email stating “Hey ***,
I'm not seeing a cancellation request form submitted for either email address *** or ***.
We typically send out cancellation request forms per company protocol; however, I went ahead and cancelled for LABS subscription for you. Please save this email as confirmation.
Unfortunately, Octobers shipment has already been sent out. There tracking information is below:
***

To return your LABS, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
***

***
I have copied our return policy below for you:
***

Thank you for your patience and understanding <3
Please let us know if you have any further questions :)
If you're confused about anything you can also get an answer quicker by visiting The LadyBoss resource center at: ***
~Keep On Sparkling~
Tijana
Ladyboss Support Team ”
On November 19, 2018 at 5:16 PM *** emailed back to Tijana stating “Yall charged my card again for this month I want that money put back on my account immediately”

On November 20, 2018 at 7:37 AM *** emailed again stating “I am sending last months order and this month when it comes back this is ridiculous I have canceled my subscription twice now I have filed a complaint with the Revdex.com and if I do not receive my money back within the next couple of days I will file a lawsuit”
On November 20, 2018 at 12:29 PM Tijana replied to ***’s email stating “Hey ***,
Thanks for reaching out! I'm so sorry about this! I looks like the cancellation did not get completely processed in our system. I was unable to stop the shipment but I went ahead a refunded you for November's shipment. Please allow 5-10 business days for the funds to appear in your account.
Here is the tracking information for the package:
***

Please let me know once you receive Novembers shipment and I will send you a prepaid return label.
For your convenience I've attached the return label for October's Transformation System. We will be in contact with you once the return has been processed.
Thank you so much for your incredible patience here <3
If you're confused about anything you can also get an answer quicker by visiting The LadyBoss resource center at: ***
~Keep On Sparkling~
Tijana
Ladyboss Support Team”
On Nov 20, 9:15 AM ***’s account for the LadyBoss Transformation System was cancelled and refunded for the full amount even though we never received the cancellation form. The customer emailed and was provided with the cancellation link and the only form we received on our end was to customize her membership. We have offered to provide her with the return shipping label to return the items that already shipped out.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 11/19/2018 1:29 PM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is invalid.

On 2018/08/24 20:25 the customer signed up for two bags of LadyBoss LEAN on our CLUB membership for monthly autoship renewal.

On 9/25/2018 4:06 PM *** emailed stating “Please cancel my subscription at this time. Thanks”
Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.

On September 26, 2018 at 5:24 PM Joie replied to *** stating “Hey Girl,
Sure thing:) I have included the link below to cancel your LABS CLUB Membership.

If you have the Transformation System, please use this link:
***

If you have an individual item CLUB pack, please use this link:
***

We can also pause your CLUB Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders.
The choice is entirely yours :) We just want to make sure you have all your options.
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.If the membership you are looking to cancel is not for LABS, but for the Monthly Trainer Access, UTA, Coaching, etc., please let us know so we can get you to the correct department.
Thanks
Success is the sum of small efforts repeated day in and day out. <3
Joie <3
LadyBoss Support Team”
On 9/28/2018 8:35 AM we received ***’s PAUSE request form “2018-09-28 07:35:33 Please Customize The Labs Order of:
Name: ***
Email: ***
How Long Should We Pause Your Subscription: 30 Days
ZIP Code On Account: 71112”

On 11/19/2018 2:47 PM *** emailed a second time stating “Please cancel my subscription to this product now!”

On 11/19/2018 5:15 PM Airryn replied to ***’s email stating “Sure thing:) I have included the link below to cancel your LABS CLUB Membership.
IF THE MEMBERSHIP YOU ARE LOOKING TO CANCEL IS NOT FOR LABS, BUT THE MONTHLY TRAINER ACCESS, UTA, COACHING, ETC., PLEASE LET US KNOW SO WE CAN GET YOU THE CORRECT INFORMATION.

If you have the Transformation System, please use this link:
***

If you have an individual item CLUB pack, please use this link:
***
We can also pause your CLUB Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
Thanks LadyBoss
Airryn <3”

On 11/19/2018 5:29 PM we received ***’s cancellation form “2018-11-19 16:29:41
Please Cancel The Labs Order of: Name: ***
Email: ***
ZIP Code On Account: ***
Last 4 Digits Of Card On Account: ***
Single CLUB Product To Cancel: LEAN ”
On Nov 19, 6:15 PM ***’s account for the 2 bags of LadyBoss LEAN were cancelled per her request. Both times the customer emailed she was provided with the cancellation link. The first time she chose to pause her membership for 30 days. The only other email we received from her was responded to within hours of her sending it to us, and her account was cancelled same day. Only 2 requests were made to cancel and we provided that information both times. The customer has not been charged or shipped product since she originally paused her membership.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 12/5/2018 2:27 PM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is valid and we accept 100% of the responsibility.

On 2018/08/14 19:45 the customer signed up for the LadyBoss Lifestyle 7 day free trial to monthly membership.
On 9/6/2018 4:38 PM *** emailed stating “Hello, I would like to cancel my LadyBoss membership. Please discontinue removing money from my account. If you have any questions please feel free to call me at ***. Please send me a confirmation email of my cancellation. I know that money was removed from my account on August 23, 2018, please let me know if that money will be refunded since I am cancelling my membership now.
***
***
***

Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.

On September 6, 2018 at 4:41 PM Kelsea emailed *** stating “Hey girl,
Thanks for reaching out! I'd love to help! We want everyone's experience with LadyBoss to be a great one, are there any questions I could answer or anything I can help you with before you complete your cancellation at the link below?
To cancel your membership, please confirm your information at the link below: If you decide NOT to cancel before you click the link below, be sure and reply back to this email and let us know! https://***
Note, your monthly $27 membership IS NOT CANCELLED until you complete the cancellation information at the link above.
As always, if there is anything else I can do to help, please don't hesitate to let me know! <3
Best,
Kelsea
LadyBoss Support Team”
On 10/12/2018 9:10 PM *** emailed again stating “Hello,
I have sent multiple emails and correspondence to LadyBoss to cancel my membership and refund my money but STILL you continue to charge money to my credit card each month. I want it to stop and I want the credit placed back on my card immediately. Why do you confirm that I will not be charged and my membership is cancelled but continue to charge me? This is illegal! You cannot continue to steal from me. I am very disappointed in how your company runs a business. I was charged $27.00 on August 3 , 2018 and again on October 8, 2018. No means NO! Kindly refund my money immediately, please do not force me to report you to other agencies. I would also like a phone call from someone at your customer service dept. my phone number is ***.
***
***
***”
On October 15, 2018 at 3:12 PM Joie responded to *** stating “Hey girl,
I looked into your account and do see on September 6th we sent you the information to cancel your account. We do need this form from the link below in order to cancel or make changes. Thanks for reaching out! I'd love to help! We want everyone's experience with LadyBoss to be a great one, are there any questions I could answer or anything I can help you with before you complete your cancellation at the link below?
To cancel your membership, please confirm your information at the link below: If you decide NOT to cancel before you click the link below, be sure and reply back to this email and let us know! https://***
Note, your monthly $27 membership IS NOT CANCELLED until you complete the cancellation information at the link above.
As always, if there is anything else I can do to help, please don't hesitate to let me know! <3
Success is the sum of small efforts repeated day in and day out. <3
Joie <3
LadyBoss Support Team”
On 10/15/2018 4:14 PM we received ***’s cancellation form “2018-10-15 15:14:23 CANCELLATION REQUEST: Name: *** Email: *** Phone Number: ***7 Last 4 of CC: *** Please share with me why you chose to cancel?”
When the initial cancellation request was sent to us we did not cancel the membership. Even after the cancellation form was submitted on 10/15 the membership was not cancelled in our system as it should have been. We would love to issue a refund for the two extra charges in total of $54 that incurred due to this, however the customer has disputed the charges and we are unable to issue refunds on disputed charges.
Tell us why here...

Hey Heidi! I’m so sorry this is the experience you had! I looked into this for you and see that you ordered 2 Bags of LEAN (2 Shakes/Day - 30 Day Supply) on 2018/11/08 11:12:48 and I’ve verified that there have been no other payments processed on your account. Your order shipped November 9, 2018, 6:51 pm and was delivered at the front door or porch at 12:18 pm on November 13, 2018 in SUGAR CITY, ID 83448. We do have 3 automated emails that go out with every order. First is order confirmation, then shipping confirmation, then shipping details once tracking information is made available by the postal carrier. We received an email from you on 11/12/2018 9:16 AM regarding tracking information and expressing your concerns about the phone call. I see that you also left a voicemail on 11/12/2018 at 9:06 am regarding your order and complaint. Our response to you on 11/13/2018 at 8:44am included your tracking information. We are 100% committed to helping women lose weight and love themselves again. I’ve forwarded your concerns to our phone team and a representative will be in contact with you within 24 hours. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Tijana W.
LadyBoss Support Team

On 11/8/2018 12:18 PM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint filed is invalid.

On 2018/07/03 09:06 the customer made a purchase for LB LEAN 2 Bag Subscription at $83.26 per monthly shipment.
On 9/7/2018 1:25 PM *** emailed stating “Please stop further shipments of Lady Boss Lean!! My name is ***Phone ***Email ***Look forward to hearing from you “
On September 8, 2018 at 3:50 PM Joie emailed back “Hey Girl,
Sure thing:) I have included the link below to cancel your LABS CLUB Membership.
If you have the Transformation System, please use this link:
***

If you have an individual item CLUB pack, please use this link:
***

We can also pause your CLUB Membership if you have too much, or swap out different products if you?d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders.
The choice is entirely yours :) We just want to make sure you have all your options.
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
Thanks
Joie <3
LadyBoss Support Team”
On 10/13/2018 7:35 AM *** emailed stating
“This is my third request!!!! I will be mailing these products back to you. Not sure why you won’t help. Please respond back”
Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.
On October 15, 2018 at 4:23 PM Joie replied to ***’s email
Hey girl,
I looked into your account and do see on September 8th we sent you the information to cancel your account. We do need this form from the link below in order to cancel or make changes. We just need to receive this form from you at least 2 days prior to your renewal date. As we did not hear from you, we processed your payment and your order shipped.
If you want to cancel future orders, you can do so by submitting the following form:
***
To return your LABS, please send the products you were not satisfied with to the address below and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
***

***
I have copied our return policy below for you:
***

Thanks
Sparkle on~
Joie
*** also emailed again on 10/20, 10/21, 10/22, and 11/7 requesting to cancel. We sent her the cancellation form at total of 6 times, and she still has yet to fill it out. We manually canceled her account for her on Nov 9, 11:10 AM. She will no longer receive shipments or charges from LadyBoss. All emails she has sent us have been responded to.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 11/5/2018 1:05 PM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is invalid.

On 2018/07/01 11:01 the customer signed up for one bag of LadyBoss LEAN on our CLUB membership for monthly autoship renewal.
We have not received any form of communication from ***, via email or voicemail. Our email address is [email protected]. We have reached out to ask for screenshots of previous emails that she sent to us requesting to cancel. Once we receive those and find out where the issue lies, we are more than willing to handle this in the appropriate manner.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 11/5/2018 1:07 PM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is invalid.

On 2018/07/04 10:03 the customer signed up for one bag of LadyBoss LEAN on our CLUB membership for monthly autoship renewal.
We have not received any forms of communication from *** requesting to cancel her account. We have reached out to her requesting screenshots of the emails she said she sent us to cancel her account so we can handle this in the appropriate manner. She did leave a negative Facebook review and her account was manually cancelled on Nov 6, 3:27 PM and she was refunded the amount of $49.26 that same day. Refunds can take up to 3-10 business days to reflect back to an account.

Hey Dawn. I'm so sorry this is the experience that you've had. This is not the expectation we have and we can assure you we've looked into this. It looks like you joined the LABS CLUB with your purchase of the Transformation System on 2018/07/10 07:02, your purchase was shipped on 07-19 13:46 and delivered on 2018-07-21 12:02. When we received your LABS CLUB PAUSE request form on 2018-08-27 11:56:46 your membership was placed on hold for 30 days as requested. During this time there was an astronomical boom that exceeded the capacity of our warehouse and we notified you of the delay on Jul 18, 2018 at 3:56. We received another LABS CLUB PAUSE request on 9/18/2018 2:08 PM along with a DOWNGRADE request form on 2018-09-16 18:31:11. It was not until 9/18/2018 2:08 PM that we received an email request to cancel your LABS CLUB membership and this was the last message we received from you. We take 100% responsibility for your membership not being cancelled as requested and sincerely apologize for the inconvencine. This is definitely unacceptable and we would love the chance to make this right for you. Your membership was cancelled on Nov 4, 1:10 PM. We refunded you for the November payment on Nov 6, 10:45 AM and I have just refunded you for Octobers payment. This will appear on your statement in 5-10 business days. I'm very sorry we did not meet the expectations you had for us. Please let me know if there is anything more we can do to restore your faith in LadyBoss. - Tijana W. LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 11/1/2018 8:21 AM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is invalid.

On 2018/10/29 11:05 the customer signed up for the 7 day free trial to the LadyBoss Lifestyle trainer and opted for the one time discounted purchase of REST for $39.92.

On 10/29/2018 10:12 AM *** emailed stating “I just signed up for Lady Boss and was as charged for the sleep supplement. I do not wnat this supplement and did not order it. Please reimburse me for the $39.92. Thanks, ***”

Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.

On October 31, 2018 at 1:41 PM Rachelle replied to ***’s email “Hi ***,

Thank you for contacting us. Unfortunately, this order has already shipped. To return your LABS, please send the unwanted items to the address below (within 30 days of delivery) and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.

LadyBoss LABS
10010 Indian School Rd. NE
Albuquerque, NM 87112

I have copied our return policy below for you:
***

Thank You,

Rachelle
LadyBoss Support Team”

On October 31, 2018 at 2:56 PM *** replied to Rachelle stating “Can you send me a return shipping label. I am not paying for return shipping for a product I did not mean to order.”

On October 31, 2018 at 3:38 PM Rachelle responded to ***’s email stating “Hi ***,

I’m so sorry we don’t cover return shipping, but if you do want to send it back our way we will gladly issue a refund once we receive it.

Thank You,

Rachelle
LadyBoss Support Team”

On October 31, 2018 at 3:41 PM *** replied to Rachelle’s response stating “Unsubscribe me from this 7 day free trial. Legally you cannot charge someone credit card for something they did not order. I clicked that I do not want any of the supplements and yet I was billed for them. I will be reporting you to the Revdex.com.”

On October 31, 2018 at 3:43 PM Rachelle replied to ***’s email stating “Hi ***,

The only way to have been charged is to have put your information in the system, accepted the terms and then hit the submit button.

I have canceled your 7-day trial per your request.

Thank You,

Rachelle
LadyBoss Support Team”

On October 31, 2018 at 3:53 PM *** emailed back stating “No, I clearly clicked that I did NOT want the sleep suppleement and yet I was charged for it. I would have purchase any other supplement before that because I have NO problem sleeping. I entered my information to subscribe to the weight loss excersises and meals NOT to be charged for suppleements I did not ask for. I will be filing a complaint with the Revdex.com.”

On 10/29/2018 10:14 AM *** sent a second email stating “I want to cancel this order. I did not mena to push the yes button for this.”

On October 31, 2018 at 8:07 PM Rachelle responded to ***’s request stating “Hi ***,

Thank you for contacting us. It looks like your order has already shipped. Unfortunately, I can not cancel an order after it has left our warehouse. However, you can return it for a refund.

To return your LABS, please send the unwanted items to the address below (within 30 days of delivery) and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.

LadyBoss LABS
***

***

I have copied our return policy below for you:
***

Thank You,

Rachelle
LadyBoss Support Team”

On Oct 31, 4:42 PM Rachelle manually cancelled ***’s 7 day free trial. This has been the last communication we have had with *** regarding this issue. Once we receive the returned product, we will be more than happy to issue her a refund for the purchase.

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number.

On 10/29/2018 4:32:09 PM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint has been resolved.

On 2018/08/03 07:08 the customer made a purchase for LB LEAN 1 Bag Subscription at $49.26 per monthly shipment.

On 9/11/2018 12:51 PM *** emailed stating

“Please at this time I would like to cancel my auto ship of Ladyboss Lean. This is ***. Please cancel of today 9-11-18. Thank you in advance.”

Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.

On September 11, 2018 at 3:02 PM Rachelle replied to ***’s email “Hi ***

Thanks for reaching out. I have included the link below to cancel your LABS CLUB Membership.

Please use this link:
https:/***

We can also pause your CLUB Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders.

Please use the link below to submit this request:
***

The choice is entirely yours :) We just want to make sure you have all your options.

Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.

Thank You,

Rachelle
LadyBoss Support Team”

There was no further contact from *** in case number ***

On 10/6/2018 9:50 AM *** emailed stating

“This is *** and this is the second time asking to be taken off the auto ship of Lady Boss lean, address is ***. Please would some one please contact me in this matter. I would like to send the box I received today back. Waiting to hear from your customer service.”

On October 7, 2018 at 8:04 AM Nikki responded to ***’s email stating “Hey ***,

So sorry to hear you aren’t loving your LABS! We can absolutely take care of this for you. We will need you to complete and submit a cancellation request form in order to properly close your subscription. I have included the link below to cancel your LABS CLUB Membership.

If you have the Transformation Pack, please use this link:
***

If you have an individual item CLUB pack, please use this link:
***

If there are some products you would like to keep receiving you can also swap out products for extras of the ones you like, or downgrade your CLUB Membership. If the Membership you are looking to cancel is not for LABS, but for Monthly Trainer access, UTA, Coaching etc. please let us know so we can get you to the correct department.

Please let us know if there is anything else we can help you with in regards to LadyBoss LABS or if there are any questions you need answered prior to cancelling.

Please note, your CLUB Membership is not cancelled until the form above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.

To return your LABS, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.

LadyBoss LABS
***

***

Nikki
<3 LadyBoss Support Team”

There was no further contact from *** in case number ***

On 10/25/2018 2:51 PM *** emailed again stating “This is the third time trying to get help to cancel this order. Could I please get a phone number to talk to someone. I need help with this matter and maybe not with an e-mail. Please contact me ***. Thank you in advance.”

On October 27, 2018 at 1:40 PM Kelsea replied to ***’s email stating “Hey Girl,

Thanks for reaching out! I'd love to help! I've manually cancelled your shipment of LEAN.

To return your LABS, please send everything to the address below and be sure to include a note with your contact email address :) We will issue a refund once the items are received.

LadyBoss Swag
***

***

I have copied our return policy below for you:

***

As always, if there is anything else I can do to help, please don't hesitate to let me know! <3

Best,
Kelsea
LadyBoss Support Team”

There was no further contact from *** in case number ***

On 10/29/2018 10:28 AM *** left a voicemail stating “Yes, this is ***. I have a case number ***. I have checked in all my junk mail box. Never received any response, just a case number and I would like for someone to please respond to me or call me at *** my email is ***. Thank You”

On October 31, 2018 at 6:34 PM Rachelle replied to *** stating “Hi ***,

Thank you for contacting us. We have canceled your shipment of LEAN.

To return your LABS, please send everything to the address below and be sure to include a note with your contact email address :) We will issue a refund once the items are received.

LadyBoss Swag
***

***

I have copied our return policy below for you:
***

Thank You,

Rachelle
LadyBoss Support Team”

There was no further contact from *** in case number ***

On 10/30/2018 11:34 AM *** left a voicemail stating “Yes ma'am, I have left my email address numerous times. You have created a case number ***. This is ***, please contact me. This is getting a little ridiculous. My email address is ***. Thank you in advanced.”

Case number *** was closed on October 31, 2018 at 3:54 PM without a response.

On 2018/10/27 13:39:26 we cancelled ***ritica’s LABS CLUB membership for the LEAN 1 Bag Subscription. There has been no further communication with *** since the refund was issued.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 10/25/2018 8:35 AM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint has been resolved.

On 2018/07/25 15:52 the customer made a one time purchase of LadyBoss LEAN for $57.95 and the 4 part discounted Transformation System for $149.

On 8/28/2018 6:00 AM *** emailed stating “Hello:
I placed my order of the transformation system on July 25th and received my shipment 2 weeks later, I need to return the products. They do not work for me.
Below is the information I used to place my order:
***

***
Noblesville IN 46060

Thank you in advance for your time.
***”
Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.
On August 29, 2018 at 1:43 PM Niccole replied to ***’s email “Hey Girl,
To return your LABS, please send the unwanted items to the address below and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you:
https://ladyboss.com/labsreturnpolicy
Always remember to sparkle, you are awesome!
Niccole
LadyBoss Support Team”
On 8/29/2018 8:36 AM *** emailed a second time stating “I sent the below message yesterday and received case number *** and was told I would receive a response within 24 hours I have not received a response and I have checked spam. Thank you in advance for your time.
***
Sent from my iPhone
Begin forwarded message:
From: *** <***>
Date: August 28, 2018 at 8:00:25 AM EDT
To: "***" <***>
Subject: refund
Hello:
I placed my order of the transformation system on July 25th and received my shipment 2 weeks later, I need to return the products. They do not work for me.
Below is the information I used to place my order:
***
***
Noblesville IN 46060

Thank you in advance for your time.
***”
On 10/23/2018 4:40 PM *** emailed a third time stating “*** Case Number
I am emailing regarding my refund, I have reached out once before asking about a status of my refund. I sent all the products back as instructed and was within my refund period which you have now updated as of 10/05/018 ( I did return my items before the 10/5/18 update) Please respond with an update as to when I can expect my refund. I have a tracking number that you did receive all of my items.
My next option is to file a complaint with the Revdex.com.
Thank you in advance for you time,
***
On ?Sunday?, ?September? ?30?, ?2018? ?09?:?24?:?49? ?PM? ?EDT, *** <***> wrote:
Hi,
I am emailing regarding my refund, I shipped back all the products and the tracking number is stated it was delivered to lady boss on 9/12, I have not received any confirmation you have received the returned items.
Can you please inform me of the status of this?
Thank you so much for your time, have a great day.
***”
On October 26, 2018 at 11:35 AM Haley responded to ***’s email “Hey Girl,
Thanks for reaching :) I am so sorry about this. If you could please provide the tracking number along with what product your returned and if it was sealed or open.
Sparkle on<3
Haley
LadyBoss Support Team”
On October 26, 2018 at 11:48 AM *** replied to Haley stating “I mailed the package back on 9/10.
The package was delivered to an individual on 9/12.
The tracking number is
USPS Tracking #
***
I returned my entire purchase which was the entire 5 item weight loss system for a total of $206.95, the packages were empty that is the way I understood the return instructions was that I needed the packages to be empty . They also included the burn black in my purchase. I returned that also.
***”
On October 27, 2018 at 10:10 AM Haley emailed *** back stating “Hey Girl,
I am so sorry about this. Thank you for providing all the information. I have went ahead and refunded you $149, and $57.96. Please allow 3-10 business days for the refund to show in your account <3 Thank you for your patience and understanding. :)
Sparkle on<3
Haley”
On Oct 27, 10:07 AM Haley refunded *** for both the LEAN of $57.95 and the discounted Transformation System of $149. It can take 3-10 business days for refunds to reflect back to the customer’s account. There has been no further communication with *** since the refund was issued.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 10/25/2018 10:28 AM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint has been resolved.

On 2018/08/15 17:33 the customer made a one time purchase of LadyBoss FUEL for $47.

On 8/31/2018 8:16 AM *** emailed stating “Good morning,
I purchased Lady Boss Fuel on August 15th and I would like to request a refund. Not only has it not worked the way it claims, but a few hours after I take it, I get extremely dizzy. I almost fainted twice after taking this product. I wanted to be sure that was the reason, so I didn't take it for a few days and then I took it again yesterday, and sure enough, I became extremely dizzy.
I have taken other brands of pre-workout before and this has never happened with any of them. I drink a gallon of water each day and only take pre-workout when I need a pick-me-up mid day before I go to the gym after work. Unfortunately, this product is not working for me. Beside the dizziness, I do not really feel like I have any extra energy after taking this. I just get the weird tingly/itchy feeling but still feel the same energy level.
Please let me know what I need to do to start the return process.
Thank you,
***”
Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.
On August 31, 2018 at 1:59 PM Tijana replied to ***’s email “Hey girl,
Thanks for reaching out :) I'm so sorry you aren't loving your LABS! We can absolutely take care of this for you!
To return your LABS, please send the products you were not satisfied with to the address below and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
10010 Indian School Rd NE
Albuquerque, NM 87112
I have copied our return policy below for you:
https://ladybosslabs.com/supplementreturnpolicy
Please let us know if you have any further questions :)
*Never Let Anyone Dull Your Sparkle*
Tijana
Ladyboss Support Team”
On September 24, 2018 at 9:15 AM *** replied to Tijana “Good morning,
Just wanted to check in on this return. According to my tracking information, you received my return almost 2 weeks ago, but I have not heard anything back.
Thank you,
***”
On September 25, 2018 at 4:46 PM Joie responded to ***’s email stating “Hey Girly,
Thanks for reaching out :) It can take up to 14 business days to process a return once your items are received. As long as you included a note with your information, we will be sure to get this taken care of.
Do you have tracking information for the return package you can provide us to try and expedite the return?
What you do today can improve all your tomorrows. Keep Sparkling, and Keep pushing <3
Joie <3
LadyBoss Support Team”
On 10/22/2018 11:46 AM *** emailed again stating “Good afternoon,
This is the second time I am checking on a return for a purchase made on August 15th. I requested a refund on August 31st and followed the instructions to proceed with the return. I included a note with my contact email address and was told they would issue the refund or contact me once the items were received.
I sent back the product on 9/1/18 and according to my tracking info, you received the package on 9/11/18 at 1:05PM. The UPS tracking number *** if you would like to check for yourself.
I contacted customer support again on September 24th and they told me it can take up to 14 business days to process a return once my items were received. It has now been 30 business days since you have received the product and I have not received a refund, nor have I heard from anyone about my return. It's quite frustrating that I paid $47 for a product that did not work for me, plus $12 to ship it back, and still have not received my refund.
Thank you,
***”
On October 23, 2018 at 3:33 PM Stephani replied to ***’s email stating “Hi ***,
Thanks for reaching back out to us. I see that the previous email you sent was responded to asking if you had tracking for the package you returned to us so we can make sure we received it :)
Thank You,
Stephani
LadyBoss Support Team”
On October 24, 2018 at 9:59 AM *** emailed back stating “Ok, well now you have the tracking number so you can see that it was delivered. Over a month ago now. Customers shouldn't have to email you multiple times and provide a tracking number for you to make sure you received the product. Once I spend the extra money to send it back, it is your responsibility to make sure the return is processed when you are telling customers it will be done.
There is really no reason it should take this long to receive a refund. I understand that places get busy, but you tell customers "up to 14 business days" and it ends up being over 30 with no answers.
-***”
On October 26, 2018 at 9:00 AM Stephani replied to *** stating “Hi ***,
Thanks for reaching back out and for your feedback. I apologize for the delay in the refund, I am unsure where that fell through but we are looking into that. I have refunded you the $47 for the bottle of FUEL. Please allow 3-10 business days for that to reflect back in your account :)
Thank You,
Stephani
LadyBoss Support Team”
On Oct 26, 8:59 AM Stephani refunded *** for the $47 FUEL purchase. It can take 3-10 business days for refunds to reflect back to the customer’s account. There has been no further communication with *** since the refund was issued.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 10/23/2018 10:16 AM LadyBoss received notice that the customer *** with the registered account email ***filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint served is invalid.

The email the *** has provided in the complaint yields no results for any accounts in our system.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 11/1/2018 3:51 PM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint is invalid and has been resolved.

On 2018/10/07 18:25 the customer signed up for the 7 day free trial to the LadyBoss Lifestyle trainer under the email ***.
On 2018/10/07 18:35 the customer signed up for the 7 day free trial to the LadyBoss Lifestyle trainer under the email ***

On 10/14/2018 10:17 PM *** emailed stating “I messaged already saying to delete my account.. I did not find it helpful and if your company runs my card again further actions will take place. I put my name, address, phone number ect in my cancellation email the first time. I will not have you reach out to me about payment or you charge my card for something I canceled days after trying. Like I said I do not wish to be a member, I do not want or need a monthly subscription. You may contact me apologizing for the mix up and test will be our last conversation. Thanks *** Email... *** Phone..***”
Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.

On October 19, 2018 at 9:27 AM Kelsea replied to *** stating “Hey Girl,
Thanks for reaching out! I'd love to help! Sorry for the confusion but this is the first email we've received from you about cancelling your account with us. I do see your two other messages after this one however. I'll process your cancellation and you'll not be charged from us for this again. :)
We want everyone's experience with LadyBoss to be a great one, are there any questions I could answer or anything I can help you with before you complete your cancellation at the link below?
To cancel your membership, please confirm your information at the link below: If you decide NOT to cancel before you click the link below, be sure and reply back to this email and let us know! ***
Note, your monthly $27 membership IS NOT CANCELLED until you complete the cancellation information at the link above. If you scheduled a payment with one of Kaelin’s Results Liaison’s to upgrade your monthly membership to an Unlimited Access membership OR if you want to adjust your LABS CLUB membership you must reply back to this email so we can get your request to the appropriate department.
There is a special for our Unlimited Access membership when you order a FREE copy of Big Fat Lies + $7.95 shipping you will have the option to purchase the Unlimited Access for $147 instead of $199. ***
Please respond back to this email if you take advantage of this offer so I can cancel your monthly account and make sure you have everything you need for your Unlimited Access.
Good luck on your journey =)
As always, if there is anything else I can do to help, please don't hesitate to let me know! <3
Best,
Kelsea
LadyBoss Support Team”
On 10/17/2018 6:48 AM *** emailed a second time stating “I sent multiple messages after signing up for the free 7 day trial DAYS BEFORE THE TRIAL ENDED. I told y'all I wasn't interested and did not want to subscribe. Y'all charged my card 27 dollars I need it returned ASAP. I did my job and canceled now please do your job the right way and cancel it and refund my full amount. Smart not having a phone number to reach you guys on... I bet a lot of people have this problem with y'all, I also bet no-one wants a bag review to the Revdex.com Thank you *** Phone number *** P. S. I better recuv receive a reply and refund in the next few hours”
There was no response to this email as Kelsea emailed *** in her original email in the thread above.

On 10/18/2018 12:00 PM *** emailed a third time stating “I have not heard back from y'all about my cancellation of the 7 day FREE TRIAL THAT I EMAILED AND CANCELLED. Y'ALL STILL TOOK/STOLE MY MONEY AND I NEED IT REFUNDED ASAP. I did not find your app helpful for me and y'all took my children's lunch money!! WE LIVE ON A VERY LOW BUDGET THAT'S WHY I DO FREE TRIALS BEFORE I BUY THEM. REFUND MY MONEY ON MY CARD NOW *** PHONE NUMBER *** ADDRESS. *** ”

On October 19, 2018 at 9:29 AM Kelsea replied to ***’s email stating “Hey Girl,
Thanks for reaching out! I'd love to help! I have refunded your card on file $27. Please allow you bank 5-10 business days to process this back to you.
As always, if there is anything else I can do to help, please don't hesitate to let me know! <3
Best,
Kelsea
LadyBoss Support Team”

On October 19, 2018 at 5:34 PM *** responded to Kelsea stating “Thank you so much. I'm sorry I had to become rude, I don't like being mean. So close to my daughters birthday the 24th money is real short so I needed soon. Thanks again
*** ”

On October 22, 2018 at 11:29 AM Chasity replied to *** “Hey ***,
No worries! Take care. :)
Thank you,
Chasity
LadyBoss Support Team.”

On October 22, 2018 at 4:19 PM *** responded in the previous email thread stating “You stupid *** people at lady boss... you charged my card 6times
October 14 for 27 dollars
October 14 again for 27 dollars
October 16 for 27 dollars
October 17 for 27 dollars
October 19 for 27 dollars
Refund on Sunday the 21 for just 27 dollars five minutes after the refund charged for 27dollars .
So y'all refunded some money and 5 minutes later took it right back out. Refund all my money asap, y'all are taking rent money out of my pocket with 3 children to support. I will blast my bank statement online on your page of not resolved in a promptly time.
Either you have some new shady person working for you or this company with no telephone number is a fraud stealing from innocent people and their children.
*** .”

On October 23, 2018 at 10:14 AM Krystal responded to ***’s reply “Hi ***,
I'm saddened by the disrespectful language used in your last email to us. We do not tolerate use of that language.
You placed TWO orders for the 7 day free trial under two emails, *** and ***. I have made sure that both of the charges you were charged have been refunded on each account and they have been canceled, so you will not receive any additional automatic debits to your account.
Krystal
LadyBoss Support Team”
On October 23, 2018 at 6:48 PM *** replied to Krystal stating “I didn't sign up with two account I clicked the link on fb witch is connected to an old email I have no access to... while signing the form I put only one email my email I use not the one linked to my Facebook. Y'all took it on yourselves to just happen to use both emails.. you don't tolerate the language I used I don't tolerate the stealing y'all did. I contacted my bank no refunds are in, you may be hearing from me tomorrow if I don't have 54 dollars deposited back.
***”

On October 24, 2018 at 10:25 AM Krystal replied to *** “Hi ***,
We have posted the refunds so they will post to your account in 3-10 business days. We have removed your email from our marketing lists as well. Hope you have a good day.
Krystal
LadyBoss Support Team”

On Oct 19, 9:27 AM ***’s 7 day free trial under the email *** was manually cancelled and the $27 charge under that account was refunded on Oct 19, 9:28 AM.
On Oct 23, 9:49 AM Krystal manually cancelled ***’s 7 day free trial under the email address *** and the amount of $27 was refunded on Oct 23, 9:51 AM.
The customer’s claim that her card was charged 6 times is incorrect. When the first payment fails, the system automatically continues to run the card on file 3-5 times until a successful charge for the membership. There were only 2 successful charges to the customer’s card, once under each account. Unfortunately we do not know when a customer creates multiple accounts until they address the issue and usually it is after they have been charged for the duplicate account. This issue was resolved prior to the Revdex.com complaint being filed as the customer received her refund for both the charges by October 23rd.
Tell us why here...

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 10/22/2018 11:21 AM LadyBoss received notice that the customer *** with the registered account email j*** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint served is invalid.

On 2018/10/13 09:40 the customer made a one time purchase of 3 bags of LadyBoss LEAN. During the purchase process, it is clearly indicated that the customer will get a discounted rate of LadyBoss LEAN 90 day supply. We have a 30-day money back guarantee, where they can return the product for a full refund if they do not like the product. The customer has received the product and has not emailed us.
Upon looking up ***’s order, it seems her email was entered in differently than the one she provided in the Revdex.com complaint. We have *** as her email address, and if this is not a correct email for her then that is why she never received any communications from us. Unfortunately we do not know that the email was entered incorrectly during the purchase process, and therefore do not know that she isn’t receiving email notifications from us without trying to email us regarding her order. We also do not have control over where the service carrier leaves the package, and although that is an unfortunate circumstance, one that should be addressed with FedEx.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 10/19/2018 1:01 PM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint served is invalid.

On 2018/10/14 17:33 the customer Subscribed to the Transformation system. During the purchase process, it is clearly indicated that the customer will get a discounted rate of LadyBoss Transformation System. We have a 30-day money back guarantee, where they can return the product for a full refund if they do not like the product.
It is also notes that orders will ship out next business day. *** ordered on 10/14 and her order shipped out on 10/15 like we said it would.
Her order had already shipped before she emailed to cancel. Her order is Scheduled delivery: Saturday 10/20/2018 by end of day. We have canceled her automatic membership and provided instructions for her to return for a full refund.

LadyBoss is an e-commerce site as well as online subscription service.Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 10/18/2018 10:36 AM PM LadyBoss received notice that the customer *** with the registered account email ***, filed a Revdex.com Complaint. The evidence below will show how we subsequently communicated with the customer and the evidence that followed will provide ample proof that the complaint served is invalid.
On 10/14/18 the customer purchased the LadyBoss LEAN 1 Bag. It shipped out 10/16/18. Customer was sent (3) automated emails regarding this purchase. The Item was delivered in or at the mailbox at 10:56 am on October 18, 2018 in ROGERS, OH 44455. Tell us why here...