Lakes Heating & Air Conditioning

Hello, I spoke with you today stating it has been confirmed that on a closed account, there was a deposit refund check of $that was issued 9/23/It has not been received by you, nor has it been cashed so the check is deemed lostPer request, the original check will be voided and a new refund check of $will be issued to an alternate mailing address and you agreed to pay the current bill balance of your current billThe check make take 10-days to be issued, not including the holidaysBest Regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10976998, and find that this resolution is satisfactory to me Sincerely, Carlos ***

(The consumer indicated he/she DID NOT accept the response from the business.) I have attached several bills from the time period in questionI have highlighted all pertinent information on these billsAs you can see the first bill attached is our first bill I received from ComEd -after moving into our condo in May On this bill you will see the meter number highlighted which reflects the meter mdated back to that dateAdditionally on each of the bills attached I have highlighted the usage I was billed for on the incorrect meter from May - September for total usage of 19,It is an unreasonable request for ComEd to make of me to retain information from a bill that was sent to and received from a separate household than my ownDue to this, and the fact that ComEd claim to not have a record of what our actual meter usage was for May - September it seems that we need to resolve this another wayFor the months of 9/13/- 9/14/I was overcharged by ComEd by 52% (13,kWh I was overbilled / 26,kWh I paid = .5245)It would seem reasonable that our overpayments from May - September would be in line with thisTherefore, by doing this calculation (19,kWb what I paid X = 10,kWh) I overpaid from May - September by 10,kWh(ComEd Revdex.com.pdf)

In accordance with the Illinois Commerce Commission guide lines ComEd only retains records going back two years therefore the account cannot be reviewed past tow years A letter will be mailed to the customer showing the usage used on each of the meters associated with this issue

I called Mr [redacted] regarding a Revdex.com inquiry received on account [redacted] on 1/3/ [redacted] / left message A second attempt was made on 1/8/at which time the mail box was full and could not receive messagesOur records show the customer called ComEd on 5/2/ and activated an account at [redacted] ** Chicago IL in his nameOn 6/6/the customer activated a Budget billing plan on lineThe first bill issued from 5/2/to 5/31/$was not on budget billing therefore the amount requested was $which was the current bill amount The following bill issued from 6/29/to 7/31/was processed on the budget billing planThe bill showed budget billing details; last month’s balance $0.00, Total current charges $(bill issued from 5/31/to 6/29/17) Current Budget Billing Amount $35.00; This month’s budget balance $The following bills issued from 6/29/to 10/26/were issued with a $ budget amount due similar to the initial budget billThe following bill issued from10/26/to 11/28/showed an increased budget amount of $(the budget amount increased because the usage on the last six bills on the account were much higher than the original $amountAfter six months on a budget plan our computer system is designed to review the actual bills vs the current budget amount, the computer will self adjust the budget amount to bill the account in line with the actual usage chargesAfter months the account settles based on actual usage charges and a new budget amount is assigned for the following yearMr [redacted] requested to stop is budget billing plan on 12/22/At that time the account had a budget deferred balance of $ This amount was added to the current bill is sued from 11/28/to 12/29/ $creating a balance of $Per the customer’s request a deferred payment agreement was established on 1/2/allowing the $to be billed in installments of $The payment agreement defaulted on 1/5/because the down payment of $was not received on account

I called customer, unable to leave message On 12/17/estimated the bill was cancelled from 11/9/to 12/10/( kwh)The bill was reissued based on the actual reading received on 12/16/ reading (kwh)The current bill was issued from 2/12/to 3/11/using the customer’s reading (95529) obtained on 3/11/ComEd cannot read the meter on a regular basis due to a locked gateThe customer reading on 3/11/was progressive to the 12/16/reading indicating the account has been billed correctly

Mr [redacted] Per our conversation, a claim for was emailed to you directly to fill out and send back to the Claims Department for reviewAgain, I apologize for any inconvenience this may have caused while you were waiting for the service to be reconnectedThe information was sent to the appropriate DeptManagers to review processes and provide coaching if neededBased on the above information, your inquiry is being closed

I left voicemails for the customer on 5/and 5/regarding her inquiryOn 5/24/16, a tech tested the meter (for the 2nd time) and it passed testing again with a weighted average of 100.2%Tech replaced this meter with new AMI meter as a time courtesy to the customerI left a VM advising of the exchange on 5/24/Thanks, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ I have spoken with you today to discuss the information below: A deferred payment agreement was established for months on 1/23/15: $+ current billA bill was issued 2/18/for $due 3/12/No payment was made so a bill was issued 3/19/$with $due immediately and current bill $+ $late charge due 3/12/A disconnection notice issued 3/23/You paid $on 4/1/Because the account was eligible to reinstate for $immediately, the system did so, leaving $in the agreement and $as a credit on the accountThe credit covered the late charge and current bill, leaving $as total credit for that billing periodA bill was issued 4/16/for a bill including $current bill and $agreement installmentThat bill came out to $because the credit covered it, leaving a $credit for the following bill, which also was covered and left at a $balance The latest bill issued 6/12/is for $because the $current bill, $installment minus the remaining $excess creditThis bill is due 7/6/On the bills, there has been the deferred payment agreement information under 'Miscellaneous', confirming that you are still on the agreementThere were no calls to ComEd to inquire about it so it remained as isYou aware now aware that if the payment is not paid by the due date, the agreement may default and may be reinstated, if applicableThe deferred payment agreements will not be cancelled without customers requesting to do so, with a live representative at X-XXX-XXX-XXXX

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will have to pay in installments and then Pay a month to have the meter instead of the smart meterSincerely

2/A ComEd technician tested Ms [redacted] meter Meter passed testing at 100.03%2/I left a voicemail for Ms [redacted] relaying that based on testing, the meter is accurate and there will be no adjustments made to her bill

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

I called customer left messages with no response from customerOn account [redacted] the bill was issued from 8/8/to 9/7/$+ installment $= $due on 9/29/The payment was not paid by the due date causing the deferred payment agreement to default on 10/3/When the deferred payment agreement defaulted the unbilled balance of $was added to the account balanceThe total balance on 10/3/was $A new bill was issued from 9/7/to 10/6/$changing the total balance owed to $On 10/7/the customer paid $on the accountThe $ reinstated the deferred payment agreementThe current balance owed is $ due on 10/28/

Attempted to contact customer to advise him that I would backdate his disconnect to 7-3-which is the same day we connected him at his new premiseCustomer assumed I was delivering bad news, would not let me speak, and hung up yelling he would see us in courtCalled back and was advised not to call again or I'd be considered stalking

Mr [redacted] was made aware he would be responsible for these charges at the time of connect due to benefit of service

Meter [redacted] was set at [redacted] Chicago IL on 4/30/Prior to setting he meter at the premise a meter test was conducted on 1/12/The meter tested within the Illinois Commerce Commission guidelines (Full Load 99.9% Light Load 100.0%Progressive readings have been recorded on a monthly basisThe usage was averaging between to kwh during the summer months however the usage has increased during the winter monthsThe customer may want to consider scheduling a Free Home Energy Assessment with ComEd to reduce energy and consumptionIn order to schedule the energy assessment call 855-433-for an appointment

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ The customer defaulted on her payment arrangement on 7/31/which resulted in a disconnection notice that was sent on 8/5/The customer called on 8/6/to make a payment of $which reinstated her payment arrangementDue to this reinstatement the customer was automatically removed from collectionsCurrent charges of $are due on 8/The remaining balance on the dpa is $

The technician tested the meter for accuracy twice, confirming the meter for your unit is running at 100.07% accuracy for high loads and 100.04% for light loadsThe results fall within the guidelines provided to us by the Illinois Commerce CommissionThe ComEd technician also noted that the meter reading was "1204" which is progressive to the last actual reading of "1070" on 9/17/There were also no foreign loads or wiring issues The technician did notate that the unit is a small studio apartment with no electric stove and you work during the dayHowever the results confirm the current billing is accurateYou have one of ComEd's Smart Meters, so you have the capability to observe your monthly, daily and hourly usageTo do so, please establish an account at ComEd.com/MyAccount If you have further questions or concerns, please feel free to contact me by phone or emailBest regards

Complaint: [redacted] I am rejecting this response because: Having to take this as far as I did to get a fair response is EXACTLY the problem A full and immediate refund of any double billed charges must be available to the consumer without involving a third partyChange your policy and allow customer service to rectify the situation at the front end of the problem Your policy (or lack of) as it stands harms lower income customers in a significant way while adding nothing to the profitability of Excelon Do you really need to act like a financial bully and force customers to seek remediation from the Revdex.com over something so trivial as an accidental over charge? Sincerely, [redacted]