Lakes Heating & Air Conditioning

I spoke to the customer explained findingsAn order has been issued to clear the returned electronic check $returned on 1/13/An email was sent to Revenue Management requesting to clear the returned check with the vendor/ [redacted] so the customer can pay electronically Tell us why here

Hello, Ms***A thorough investigation of the three mention accounts was conducted and please be advised all Cash-Only blocks from the accounts have been removed and payments via any method will be accepted in the futureLate payment charges have been waived and the account balances have been forwarded to you under separate copy A letter was also sent to you, for your records, indicating the three checks from [redacted] / [redacted] of [redacted] were destroyed and not returned to the [redacted] as practice when the checks cannot be applied due to the payment blockThank you

Complaint: [redacted] I am rejecting this response because:I disagree with the statement provided by ComEd based on the following: 1) While the service may have been installed before your engineer visited the site, he should have directed the service to be moved to a location that energizing was possibleInstead, he directed the service to be left in its current location and relocated 4" lowerAs I stated previously, the service should have been moved to a location where it could be energized at that timeHe failed to do his job and then tried to make it the customer's problemPar for the course for this company2) The messages left on my voicemail told me to return the call to [redacted] which is a number that is not in serviceI have attached the audio fileSo I am unable to call back and schedule anythingI have however left messages at [redacted] which have gone unansweredAgain, not surprising working with this company3) The fee that they charged in the amount of $1,may be a charge they they understand, but they do not apply it consistentlyLike I mentioned, we have never been charged a fee for a circumstance exactly like thisEverThey also failed to mention in their response that [redacted] promised to have this fee refunded on multiple occasions, but to date, no refund has been issuedSo, in summary, their engineer failed in his duties, the company left voice mails that were impossible to answer, and they lied to me on multiple occasionsSo, no, I do not accept their response Sincerely, [redacted]

On 7/22/16, I spoke to you about your ComEd accountI advised you that the total balance due is $with $past due and your current bill of $due 8/2/As a one time courtesy, we will offered a month deferred payment agreement and to waive the $late payment charges if you pay $as a down paymentYou agreed, stating you will make the payment on 8/1/and call back to establish the arrangementIf not paid by 8/1/the full past due balance will be due to guarantee serviceI have provided my contact information so you may contact myself or the ComEd Care Center at [redacted] to establish the agreement on 8/1/

This issue is being addressed via ICC Complaint 2016-The following email was sent to the customer on 4/5/ Good Morning Mr [redacted] : The previous address charges listed below are owing in your name: 62182- [redacted] IL service dates 8/31/to 8/26/$ 65712-[redacted] IL service dates 9/19/to 3/14/$1, In order to cancel the disputed charges we need to verify that you did not live at the previous address charges during the service dates for which the charges were accruedAcceptable forms of proof are: bank statements, insurance documents, income tax information, cell phone billing statements, etcComEd does not require customers to sign documentation when they apply for service however personal credit information is required to establish an account in your name After the documentation is received the issue will be addressed

Hello, I have spoken to you on several occasions as it pertains to completing a meter testA ComEd technician arrived at your premise 9/7/but was unable to complete the test since the key to the basement was missingYou have provided a few phone numbers, in attempts to reach someone in property management, but none have been successful To schedule a meter test, please forward my contact information to an individual you have reached in your property managementI will be happy to schedule the appointmentAt this time, no additional action can be takenI apologize for any inconvenience Best Regards, [redacted] **

Complaint: [redacted] I am rejecting this response because:Unfortunately, I disagree with the site manager’s assessment that the power to the home is working properly as evident that the power has gone out every winter since my family moved into this home.Constant digging has damaged the landscaping of our property and the power outage at the pole as a result of ComEd’s failure to correctly splice wires together has led to the damage of the stove in our homeWe would like reimbursement for both issues Sincerely, [redacted]

I spoke with you on 12/23/to advise the delays in the installation of your new service was due to failing inspectionsOn 10/8/15, we were unable to conduct the scheduled inspection due to locked gates and no access to the areaOn 11/9/15, you indicated you were ready for a re-inspection and we met at the premise: [redacted] S [redacted] Ave, Chicago on 11/12/The inspection failed again as there was no work performed; you needed a new meter box and faceplate, ground rods (same as previously advised) and the contact person (landlord?) was informed to contact us when the work was complete for a re-inspection On 11/20/15, we informed the contact a new order to reinspect was issued and that it can take to weeks to re-schedule the inspectionOn 12/7/15, we explained the above situation to you; that the failed inspections are delaying completing the installationWe advised you that once the inspection passes, it can take up to days and possibly slightly longer due to the Holidays to complete the order to installOn 12/17/15, we advised the landlord the inspection failed because there must be ft of cable at the service entrance and the weatherhead requirementsOn 12/21/15, you were advised the inspection passed and the order to complete the installation were issuedYou were advised that we cannot provide an exact date, but could take up to days or slightly longer due to the HolidaysWhen we spoke on 12/23/15, I advised you the service is scheduled to be performed by 1/12/16; and the Holidays and recent ice storm has delayed the installation somewhatI left a message for you at your contact number today that the inspection is confirmed to be completed by 1/12/and I am working with the schedules to try to expedite the dateI will advise an update by 1/6/Thank you

On 12/7/16, I spoke to you about your inquiryPer our discussion, I advised you that the call was reviewed from 11/23/and no misinformation was providedYour previous premise you had service from 4/15/to 10/15/The account was on PIPP from 11/19/to 8/29/but when it terminated the Budget Billing component still remained on the account A bill was issued 9/7/16, with a past due balance of $ On 9/21/the account was disconnected for nonpayment and was restored with a Medical Payment Agreement on 9/26/16; the Agreement was scheduled to begin on the bill issued 11/3/A new bill was issued 10/6/for $114.56, which was only current charges You requested a disconnect for 10/15/16, which was physically completed 10/17/The final bill included the billed out Budget Billing arrearage and final bill, totaling $A call was made 10/17/to establish a new account at the same premise and restore the service until 10/24/A day bill was issued for the new account totaling $557.04, which included the transferred Medical Payment Agreement but not the final bill amount from the first account at the premise A new account was established at your current premise where both the Medical Payment Agreement amount ($557.04) and the final bill amount ($430.94) transferred on 11/21/At this time, the account balance is $1,046.42, with $past due and a current bill of $1,due 12/13/The account has a pending LIHEAP pledge of $ The account is eligible for a deferred payment agreementRecommended outside agencies for possible additional assistance (i.e [redacted] )You agreed to contact me 12/9/to confirm the next plan of action; my contact phone number was providedNo additional action taken at this timeThanks

Complaint: [redacted] I am rejecting this response because: I appreciate the credit for my "late fees" but ComEd is still attempting to charge me $in transfer of service fees, there are two transfer of service fees on my statement issued 7-27-one for $and one for $Again I did not transfer servicef, per Ms [redacted] e-mail to me their system searches for the name and social for exsisting customers when an account is closed and transfers any balance to that billI hardly think customers should pay $for the computer to bill another account Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/05/19) */ Unsuccessful attempts were made to reach you on 5/13/and 5/15/at the phone number listed on your account, messages were left and a letter was sent to you on 5/18/advising you established a four month deferred payment arrangement on 3/16/for the $balance and agreed to $installments in addition to your current electric chargesAt the time you established the agreement, you could have chosen a month plan that would have divided the balance over months and reduced the $intallment amount considerablyThe plan is only to pay back the past due balance and you are still required to pay the current charges each month in addition to the installment amount Our records indicate we received two payments of $on 4/1/and 5/5/15; however the current charges of $are still due 5/26/It appears there is a misuderstanding of the terms of the agreement to pay the current charges plus the installment amountIn consideration of this, we will grant a one-time courtesy to establish a new payment arrangement for up to monthsThis will reduce your monthly installment considerably and perhaps make it more affordable to keep the terms of the agreementPlease contact Customer Service at X-XXX-XXX-XXXX to establish a new plan if you wishOtherwise, if you choose not to change the existing plan, your current charges of $are still due 5/26/and you would have two remaining installments of $each month plus your current charges You may also contact me directly to discuss this issueMy phone number is listed in the letter sent to your home 5/18/Thank you

Spoke to Mr [redacted] & apologized that there was a data entry error with the out read recorded from 3/31/I was able to validate that the out reading should have been entered as "20803" vs "21803"The billing adjustment is now complete and Mr [redacted] is aware that the account has a credit of $He has requested to leave as a credit on the account

Revdex.com, This complaint has been worked: Spoke with customer, explained to her that the Bankruptcy court is showing the status of her bankruptcy discharge as "pending", and that once we're notified of the discharge her deposit minus any charges owed, will be refundedCustomer has pending LIHEAP ($175) and was advised to pay balance, less pending LIHEAP in order to get full deposit refunded

Ms [redacted] On 5/26/16, you were billed $389.18; which was the outstanding, unpaid balance from your previous addressThis balance was transferred from your previous address and was considered past due immediatelyAs you made payments to your most recent account, the payments were first applied to the oldest balanceFor example, on 6/13/16, we received a payment in the amount of $100.00; which reduced that $transfer balance to $On the next bill (7/27/16) the Miscellaneous (transfer balance) was reduced again by your $payment on 7/6/16; and the only transfer balance remaining was the $and the $as you mentioned, plus late charges Please review all of these bills and you will see ComEd is only listing the remaining portion of your past due balance from the previous address....not adding transfer feesOnce again, the balance you refer to are not fees or charges to transfer the service; the balance is your unpaid balance from the previous address.The Company's position remains the sameThe balance is correct and duePlease feel free to contact me via the phone number I provided in your personal email responseThank you

Complaint: I am rejecting this response because: I have bills to prove there was usage even though it was minimalI'm well aware I am the account holderNot sure why they would think I or anyone else would tamper with the meter especially when no one is living there, that's absurd! Sincerely, Brian [redacted]

Customer of record at [redacted] requested to stop services on 5/28/During the same call the customer was advised what was needed to establish services at any new premise addressAfter the call made 5/25/ComEd has had no requests to establish services at the new address prior to services being disconnected for consumption on 10/15/Mr*** [redacted] is welcome to call ComEd to discuss his account status

ComEd completed a Meter Investigation on 7/and did not find a foreign load, or mixed meterMeter is performing at 99.9% which is in complianceCustomer was advised of findings and is still upset about high billReferred customer to [redacted] for hardship assistance after 9/16/2017, and that no adjustment will be made on her account

Mr [redacted] The Field Supervisor provided options of replacing the underground service and it was explained by the Claims Case Manager, that the denied claim was reviewed by the Claims Review Committee and it was found that there was no negligence on the part of ComEd regarding problems on 3/9/and the claim is respectfully deniedComEd's position remains the same

We are unable to assist this customer There is no account information for [redacted] A message was left for Maureen [redacted] 773- [redacted] with no returned telephone call received

Complaint: I am rejecting this response because: Sincerely, Michelle [redacted] My bill WAS NOT CREDITED! DO THS NOW!!