Larry's Auto Lube

With regards to the allegations for the workers compensation, Automatic Data Processing Insurance Agency, Inc., (ADPIA) processed an endorsement with the carrier June 10, 2015, adding Tennessee for the 2014/termMay 4, ADPIA requested that the carrier terminate the current policy term flatAs of this writing that is under carrier review and solely a carrier decision, as ADPIA is merely the conduit to the coverageAs a gesture of goodwill, ADP has processed a credit of $for the premium payment service fee and $in minimum premium paymentIn regards to the issues with the Tennessee Department of Labor, ADP had not received the correct unemployment rate, thus creating an underpayment in taxADP has communicated with the client that the unemployment rate is now correct, and the issue with [redacted] is now resolved

Complaint: [redacted] I am rejecting this response because: no resolution has been achieved between ADP and myself I get a phone call once a week and am given paperwork that I need to review and provide documentation forProvide info verifying their info is incorrect and keep pulling funds out of our account and no one know why these funds are being withdrawn Extremely frustrated Regards, [redacted] ***

I have asked our Garnishment team review this issue and let us know the resolutionOnce they have researched and reached out to the complainant I will respond here as well

We apologize if Ms [redacted] is not happy with our responseSponsors of group health plans are required to follow the group health plan rulesIn the absence of plan permissible exceptions, we cannot allow a change unless there is a qualifying event

Complaint: [redacted] I am rejecting this response because: The reply is inaccurate I called the number listed in her email and left a message I don't understand why it is so hard for adp to get anything done she obviously doesn't want to have to do any work my name is listed in my complaint and I have called numerous times, it shouldn't be hard to figure it out my message with all the details must of not been clear enoughI do not need my time wasted any further since the refuse to even look it to it Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

In order for us to research this we need your company code, region and company name all as they appear on ADP documentsPlease send that as soon as you can so that we can start the research and resolutionThank you

ADP is working to expedite the processing of the required amendmentsAs soon as the amendments have been completed we will notify [redacted] so the refund for overpayment of taxes can be issuedThank you

Complaint: [redacted] I am rejecting this response because: There is no explanation made by ADPThere is no attachment as indicated by ADP Regards, [redacted] ***

ADP Benefit Services (“ADP”) is a service provider who contracts with employers to perform flexible spending account (FSA) administration servicesThese contracted services include processing participant FSA claims and reimbursement of only eligible expenses to the participant according to the client’s plan provisions and federal regulationsReimbursements are funded by the client upon notification from ADP that an eligible expense is reimbursableADP provides FSA administrative services, as described, for our client, [redacted] ADP is not the Plan Sponsor or Plan Administrator, in regards to the client’s FSA planWhile [redacted] is the plan administrator, the Internal Revenue Service (IRS) determines the regulations by which claims must be adjudicated under the health care FSAThe participant was called at the telephone number provided and was not available, a message was left for the participantThe participant did not return the call, an email was sent to the participantThe email addressed the participant’s concerns and provided contact information in the event the participant had additional questionsThe body of the email is listed below: Hello [redacted] – I am in receipt of your complaint to the Revdex.comI do apologize for any inconvenience you have experienced during the transition to our new spending account websitePlease be advised that a letter was sent out to you from ADP on 7/28/It was mailed to [redacted] ***This is the address ADP has on file for youThis letter detailed the change of our website and spoke directly to the black out period of August 10th through August 18thThe letter also stated that your current debit card would be inactivated during this time and a new card would be sent out to youI have verified that the new debit card was sent out on 8/27/You should receive this card shortlyI have attached this letter to this email for your referenceThis letter was sent to all [redacted] spending account participantsRegarding the claim you paid out of pocket, please log into the new ADP website and submit an online claim for this servicehttps://myspendingaccount.adp.com/To access this link, please press Ctrl EnterThis process is easy and you should receive a reimbursement check in the mail for this serviceI would welcome the opportunity to speak with you should have any further questions

[redacted] , In order to review this issue for you we will need your company code, region and company name as they appear on ADP documentsPlease respond so that we can look into this for you and expedite a resolution

Complaint: [redacted] I am rejecting this response because: I'm dissatisfied with the service I received from ADPI twice called ADP for service, and was twice given incorrect/informationBoth conversations were tapped and can be reviewed for verificationADP failed me as a customer, and ADP should take responsibility for the actions of their employeesI was promised a full refund of my transit card balance, and I expect a full refund of my balanceADP should never have made this promise (TWICE!) if they were unable to deliver on it Regards, [redacted]

Hi, I am sorry to say we are still unable to find your informationMight you have a document you can send to us? You can send to [redacted] with my name is Janelle and you can add the name and Revdex.com Complaint to the email and it will be routed to meThank you

Upon receipt of this complaint, ADP Client Support Consultant Jennifer reached out to our client [redacted] to assistJennifer reviewed with our client ways this situation can be avoided in the future Jennifer also set reminders in place on our end, to help support our client with correct dating of payroll As a courtesy to our client, Jennifer has provided a $credit to the client’s account, and has set the next payrolls at no charge Therefore, we believe this matter has now been resolved to our client’s complete satisfaction Should any other support be needed, Jennifer and our Service Team are available at ###-###-####Thank you for bringing this situation to our attention

We do apologize for any misinformation given We have provided coaching to the associates in question to make sure information is much clearer in futureYou would need to work through your employer for any financial determinations

Complaint: [redacted] I am rejecting this response for numerous reasonsThere is no confirmation that they ever made any paymentsI explicitly told ADP to wait so that I could receive advice from my accountant about my actual incomeA female claimed that she wanted that information immediatelyThis is fraudADP advocates fraud and oppression against people whom are potentially interested in working with themI've contacted ADP several times, including the regional manager or representative, to address these mattersThey've always been "busy," won't return my calls, and won't return my messages Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Currently our Owner/Operator and HR Manager is now in talks with the supposed people who can help resolve this issue The timely response was appreciated but we are still cautious as the resolution is still work in progress and it took the Revdex.com involvement to get a person to contact us instead of the protocol We hope to resolve this soon Regards, [redacted]

ADP TotalSource must adhere to it plan rules and cannot allow changes to Ms [redacted] 's benefits absent a Qualifying Event (e.gbirth of child, end of employment, marriage)Similar to all employers with a group health plan, employees are offered an opportunity to change their benefits before the start of a new plan year during a period called “Open Enrollment”ADP TotalSource’s new plan year was June 1, ADP TotalSource emailed Ms [redacted] Open Enrollment information on 4/4/A confirmation statement was generated for her review on 5/4/After reviewing her confirmation statement, Ms [redacted] had until 5/31/to contact ADP to make any changes to her benefits effective 6/1/Thank you

ADP Payroll Services, Inc [redacted] *** ###-###-#### Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ Re: Revdex.com Case # [redacted] - [redacted] July 20, To Whom It May Concern: We have received the complaint, dated July 10, 2016, filed by [redacted] By way of background, ADP outsourced its stored value payroll card solution to [redacted] ( [redacted] ) until The solution provides clients/employers an alternative method to offer their employees for receipt of wages [redacted] is not a subsidiary or affiliate of ADPAlthough the cards are co-branded with ADP, all cards issued as part of the outsourced solution, are issued and managed by [redacted] ADP does not have independent visibility into [redacted] accounts; however, based on our research, Mr [redacted] had an account that was issued under the outsourced solution (the “Account”) through his employerIn addition to confirming the existence of the Account, [redacted] provided the following information: • On July 9, 2016, Mr [redacted] called into [redacted] s automated voice response unit and received a balance notification of $He then attempted a transaction at Walmart for $which exceeded his available balance and was thus declined at the point of sale for insufficient fundsThis transaction, for the same amount, was attempted two timesAt this time Mr [redacted] was assessed two points of sale decline fees of $each, one per declined transactionThis brought Mr [redacted] balance down to $• Later that same day, Mr [redacted] attempted to withdraw $cash from an ATM; he was charged a transaction fee of $This transaction was also declined for insufficient fundsMr [redacted] attempted the ATM transaction two timesAt this point Mr [redacted] checked his balance at the ATM and was then charged an inquiry fee• Mr [redacted] stated that when he contacted the number on the back of his card on July 9, he was unsuccessful with getting throughHe stated he continued to getting a message stating that there were “technical difficulties” when calling through [redacted] confirmed that there was an issue with the automated voice response unit on July 9, It was due to an update that was being implementedThe issue was sporadic throughout the day and has since been resolved• Mr [redacted] contacted the [redacted] Customer Care Center on July 10, to inquire about his declined transactions, fees he incurred for the recent transactions, and to understand why his card was on holdThe fees assessed were in accordance with the terms and conditions of the cardholder agreement but the customer call agent refunded all declined fees incurredSubsequently, the agent also informed Mr [redacted] that his card was never on hold, and his transactions were declined due to insufficient fundsMr [redacted] also spoke with a Supervisor on July 10, who explained why his transactions were declined and that his fees for those declined transactions were refunded• Mr [redacted] called again on July 11, about the declined fees and was informed that the fees had already been refunded on July 10, and provided the reason for the transactions being declined• Mr [redacted] requested to be reimbursed for his monthly account maintenance fee due to this inconvenienceAs well as receive compensation for his time, gas, and embarrassmentWhile we apologized for any embarrassment he may have experienced, his transactions were declined due to insufficient fundsMr [redacted] called and obtained his balance prior to attempting the transactions but still attempted to make a purchase that exceeded that balance and attempted an ATM withdrawal that exceeded his balanceAs there was no fault or issues with the card, [redacted] considered the matter settledFurther, based on [redacted] telephone conversation, it was [redacted] understanding that Mr [redacted] concerns have been addressedI hope this response adequately addresses the concerns of [redacted] and the Consumer Financial Protection BureauShould there be any further questions, please feel free to contact me directlySincerely, [redacted] ADP Paycard Compliance AssocCompliance Analyst ###-###-#### Ext***

Hello [redacted] , I'm sorry for the trouble you're havingI have escalated your case and a team member will be contacting you to over your concernsThank you