Larry's Auto Lube

In order for us to research this we need your company code, region and company name all as they appear on ADP documentsPlease send that as soon as you can so that we can start the research and resolution. Thank you

ADP TotalSource must adhere to it plan rules and cannot allow changes to Ms***'s benefits absent a Qualifying Event (e.gbirth of child, end of employment, marriage)Similar to all employers with a group health plan, employees are offered an opportunity to change their benefits before the
start of a new plan year during a period called “Open Enrollment”ADP TotalSource’s new plan year was June 1, ADP TotalSource emailed Ms*** Open Enrollment information on 4/4/A confirmation statement was generated for her review on 5/4/After reviewing her confirmation statement, Ms*** had until 5/31/to contact ADP to make any changes to her benefits effective 6/1/Thank you

Complaint: ***
I am rejecting this response because: ADP is a Huge Group of LIARS , this collection notice is dated January , and this has been ongoing since August , I know that they are Lying as this is what they are trained to do Sarah W*** admitted the wrong that this company did to my company to four witnesses ADP said that we did not code our employees correctly, Sarah W*** was supposed to completely set our company's defaults as she did and then admitted her GUILT for the wrong doing Now since ADP has not paid these penalties there are more on the way and not one person has reached out to me to help correct these problems they have made me do every bit of the work I have turned it all over to my attorneys office and we will see what happens from here ADP is a very poorly run company and it all starts with the president of the company
Regards,p
*** ***

At this point you will need to work directly with our Tax Team on any amendments to get these corrected

I have sent this issue to our benefits teamThey will reach out to resolve and once done I will follow up here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We do apologize for any misinformation given. We have provided coaching to the associates in question to make sure information is much clearer in futureYou would need to work through your employer for any financial determinations

Complaint: ***
I am rejecting this response because: Their web site is screwed up, and is an integral part of the payment processI tried again this morning but could not even log onto the web siteWhen I requested a new password and followed the instructions in an email from them, the system again refused to permit me to log onWithout a reasonably functional web site, it is extremely difficult to access my paycheckThere really is a problem with the web siteThey need to fix it so that it works at least most of the time.
Regards,
*** ***

We have been informed that we have worked through this with your employer and the issue has been resolvedIf that is not the case please let us know

I have sent this to our service team to review and resolveI will respond here when I have resolution

The employer chooses to use the pay card not ADPIf the user needs assistance they must work through their employer who can enlist the help of their ADP Service TeamThere is nothing outstanding that is an issue to be correctedNo system issues exist currently and any log in items need to be
addressed with the employer as the contract is with the employer not the employee

In order for me to assist I need additional informationCompany code, region, company name all as they appear on ADP documents are needed so that I can further research

I have asked our service leaders for this company to research and address

We greatly apologize for the frustrations you encounteredWe have reviewed your account and wanted to ensure we had identified the issue and submitted the correct credit amountThe credit amount discussed will be submittedPlease let us know if you need anything else in the meantime

Complaint: ***
I am rejecting this response because:I have
contacted ADP on several occasions as mentioned and was not getting the help or attention I needed I gave the persons I spoke with each time all the information they needed to resolve the conflict The day after I filed the complaint with the Revdex.com, ADP finally showed effort into helping me get this problem resolved It's still being worked on I'm not ready to say the response is accepted until it's fully resolved Even then, I am not happy with the service and trouble and ultimate resolution I have received with ADP They made an enormous mistake and I've had to do all the follto get a response
Regards,
*** ***

Complaint: ***
I am rejecting this response because:What a load of crap? After speaking to countless ADP Cobra customer service people and being told they could not fix my issue for an "average of days", "7-days" and "2-3" days - I finally found one employee who actually had a brain and fixed my issue in minutes by simply calling *** *** and informing them that I had paid my Cobra costsRachel is ADP Cobras best employeeShe should be placed as their CEO and fire everyone else and hire all new people - people what have brains and can actually think
Regards,
*** ***

Complaint: ***
I am rejecting this response because:ADP said they would look into it and get back to me
Regards,
*** ***

I have asked our COBRA Service Team to research and resolve with the employeeThey will be reaching out shortly and once we have resolution I will respond to this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have asked our Benefits team research and reach out with resolutionI will also respond here once they have done so. Thank you