Larry's Auto Lube

To research this we will need the name of the company as it appears on ADP documents and the company code and region so that we can work on a resolution

I have requested the Service Leaders look into the concerns and request belowThey will address and once done I will reach out here as well to close out

*** ***/*** *** *** retained ADP to provide payroll data processing and tax filing services in December 2017. On December 21st, Mr*** was on a conference call with ADP Sales and New Accountants representatives in order to assist Mr*** with his account
registration into the ADP payroll platform. During the call, Mr*** did say he was unsure how much he wanted to pay himself and would need to go through his records and mentioned between $90,to $100,once a year. Mr*** went into the payroll system (on-line) and submitted the payroll by clicking the approve button himself without any prompting to do so by ADP. After Mr*** transmitted the payroll amount of $95,gross pay, $61,net pay, and tax liability of $41,076.72, the New Accounts representative advised the Mr***, a couple times, that the tax liability for that payroll would be $41,and this amount would be debited from his bank account to cover his payroll taxes. Mr*** agreed. ADP paid this tax liability on Mr*** behalf to prevent any penalty and interest and sent request to his bank to debit for the requisite payroll tax liability amount Mr*** bank did not honor the debit request and a wire was required to cover the Mr*** payroll tax liability that was already paid by ADP. Mr*** was provided the wire instructions although he did not follow through and did not wire the payroll tax amount to ADP. Since ADP was not able to collect the payroll taxes from Mr*** that ADP already paid, his account was turned over to *** ***

ADP Benefit Services (“ADP”) is a service provider who contracts with employers to perform Consumer Health Spending Accounts (CHSA) administration servicesThese contracted services include processing participant spending account claims and reimbursement of only eligible expenses to the participant
according to the client’s plan provisions and federal regulationsReimbursements are funded by the client upon notification from ADP that an expense is eligible for reimbursableADP provides CHSA administrative services, as described, for our client; Mosaica Education, IncADP is not the Plan Sponsor or Plan Administrator, in regards to the client’s CHSA planWhile Mosaica Education, Inc is the plan administrator, the Internal Revenue Service (IRS) determines the regulations by which claims must be adjudicated under the Commuter Spending AccountsThe participant’s account was reviewed along with the health FSA (flexible spending account) claims that were paid to herIt was noted that this payment was delayed due to the timing of the wire transfer of funds from Mosaica EducationThe participant was emailed with her account balances and an apology that the incorrect payment date July16th was given to her by the ADP solution centerADP also provided the contact information of a Service Delivery Manager should she have any future questions or concerns regarding her HC Flexible Spending AccountADP apologizes for the misinformation provided to this individual

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Our service team has been engaged and requested to review thisThey will be reaching out shortly

Complaint: ***
I am rejecting this response for numerous reasonsThere is no confirmation that they ever made any paymentsI explicitly told ADP to wait so that I could receive advice from my accountant about my actual incomeA female claimed that she wanted that information immediatelyThis is fraudADP advocates fraud and oppression against people whom are potentially interested in working with them. I've contacted ADP several times, including the regional manager or representative, to address these mattersThey've always been "busy," won't return my calls, and won't return my messages
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

we tried to contact the employee on 02/10, 02/and 02/to resolve and they did not respond

All fees are disclosed in your former employer’s plans participant fee disclosure statementThis statement is available to you online at mykplan.comADP Retirement Services does a yearly reminder via email that the participant fee disclosure is available to youThis disclosure indicates a
$fee for final distributionFees deducted from your account are not taxable or reported as income to youThis fee is part of the recordkeeping agreement between your now former employer / plan sponsor and ADP Retirement Services (the record-keeper)Administrative fees for certain services or transactions you request may be charged directly to your account if not paid by your employer or by the plan or bothThe plan sponsor has fiduciary responsibility for the 401(k) plan and is aware and agreed to all individual expenses as explained in the participant fee disclosure statement

After thorough research, our records show that the complainant elected to participate in the commuter benefit effective September Based on an incorrect address in our third-party vendors system, his passes where sent to the incorrect address for the months of September, October and November
To rectify this, the participant has been issued a credit to be used for any orders going forward beginning Dec 1, We have also assisted the participant in terminating future orders so that he may utilize the credit he will be issuedWe again thank you for the opportunity to review this matter

***, I have sent the *** card issue to our Service Leaders and they will research and reach out to you directlyOnce they do I will also reach out here. Regards, ADP Social Care Team

Hi, I am informed that our associate has reached out to you to let you know the credit has been processedWe do apologize for any inconvenience

In order to research this we need the client company code and region as well as the issue

Wifes name on the card is *** *** ***And the employer is *** ***

I will have the service team contact the complainant

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** I have asked our Benefits team look into this and review with you the resolutionPlease know that we do try to provide the best service possible however we do have to work within the Federal and State guidelines put forth for benefits such as you are working withHoping we can help you
resolve this as quickly as possible

As mentioned previously the only solution I was seeking was to make sure other clients will know what happened to me and think twice before they use their services. I still would like to see my complaint posted for other Customers to see
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that even though they kept our money for MONTHS before actually paying, the resolution will come after we NOW have to get the refund from the state since they did not respond to all of our calls and requests for answers. ALSO, this person is not correct about the *** ** ** payment laws.....you can not pay monthly, ONLY quarterly. They need to pay attention instead of always just "Right Fighting" like all their reps do when you try to get answers. We will consider this matter closed and the bad taste in our mouths from their lack of customer service will remain.
Regards,
*** ***