Larry's Auto Lube

I have asked our service team to research and resolveI will respond with resolution shortly

Hi ***, I want to help but need some information to do soPlease provide the name of your company, company code and region as they appear on ADP documents so that I can get our team involved in resolving this for you. Thank you

ADP is working to expedite the processing of the required amendmentsAs soon as the amendments have been completed we will notify *** *** *** *** so the refund for overpayment of taxes can be issuedThank you

We are working with the client directly for a favorable solution

We have confirmed the amount due from the client and address for paymentThis will close out the tax amount due 09/payroll and resolve all WFN invoicesClient emailed the same information 02/Please consider to be closed

Complaint: ***
I am rejecting this response because: They deducted once again 9/1/$which is not acceptable
They promised the 1st months freeI refuse to pay for service that was not provided to me in manner acceptableI would like a credit for $today
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
While I concede that the emails sent to my employer did state that there would be a time delay, I am still rejecting the response because I am unsatisfied (overall) with the way ADP has handled this. Each time I called, they disclaimed responsibility and transferred me to someone else. Something as simple as looking up a balance or migrating a system should not have had this many headaches.
Regards,
*** ***

Client code is #*** Midwest Region
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I reached out to the complainant via email on 2/10/to confirm ADP had received the Better Business Complaint submitted. I confirmed I wanted to coordinate getting the Wissue to the right area here at ADP, but needed more information. I asked that the
complainant kindly provide the name of the employer for this W2, the last digits of Social Security number and/or the ticket number referenced in the complaint. Any or all would help me enlist assistanceHowever, I have not received a response and therefore have been unable to assist I would be more than happy to assist, but need more information.Thank you,*** ***Senior Executive Client Manager

I truly do apologizeI have contacted the Service Team and requested they reach out to you againHopefully they will find where they additional billing/debit is coming from. Thank you for letting us know and I will respond once I hear back from them

ADP, LLC (ADP) is a service provider who contracts with employers to perform benefit enrollment administration services. ADP facilitates enrollment by an employee into employer provided benefits based upon the employer’s defined rules at the time the employee is newly hired, experiences
qualifying status change and during the annual enrollment period. *** *** ***retained ADP to provide benefit enrollment administration services. ADP takes instruction from the employer, *** *** *** According to the definition of these terms under the Employee Retirement Income Security Act (ERISA), ADP is not the plan sponsor, nor the plan administrator of *** *** *** group health plan. Further, ADP is not the insurer, nor is ADP the party who procures or pays for coverage. We have reviewed Mr*** situation and discussed with his employerBased upon the rules defined by *** *** ***., Mr*** was required to re-elect all benefits for which he wished to enroll for plan year. The annual enrollment materials made available to Mr*** by *** specified the actions required to elect benefits for the plan year. Due to Mr*** failure to elect specific benefits, his benefits were set to “waived” based upon the rules defined by ***. ADP discussed this matter with *** ***, Inc., the plan sponsor and plan administrator. *** will not make any changes to Mr*** enrollment at this time If you have any further questions, please contact *** directly

I have asked our service team to look into this case for both company codes mentioned and will respond with a resolution

Hi, I am sorry to say we are still unable to find your informationMight you have a document you can send to us? You can send to *** with my name is Janelle and you can add the name and Revdex.com Complaint to the email and it will be routed to me. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me Currently our Owner/Operator and HR Manager is now in talks with the supposed people who can help resolve this issue The timely response was appreciated but we are still cautious as the resolution is still work in progress and it took the Revdex.com involvement to get a person to contact us instead of the protocol We hope to resolve this soon
Regards,
*** ***

I am rejecting this response because:
I've gotten this boiler plate response beforeIf ADP bothered to read my complaint, they would see that when I left *** ***, I WAS NEVER notified (in person, phone call, email, or regular mail) that I had a run-out period of months...Run-out periods vary greatly and businesses are required to specifically share this information with the employee upon their departureTHIS DID NOT HAPPEN! Also, ADP did not post that information on the portal....what's the use of a portal if it does not tell you you have months to close your account? I WAS NEVER TOLD THIS INFORMATION WHEN I LEFT THE BANK....I have to repeat it so that ADP can understand itRegarding the federal mandate to notify....well, they have failed to uphold itHas ADP even contacted *** ***? What is the bank position on their obligation to notify? How come I was never notified? This is the information that we need...an official response from the BankPlease respond when you have that informationAlso, as per ADP appeal procedures, I ask that any relevant information be sent to me via mail (e.gthe Bank's response in regards to lack of notice, etc)Furthermore, I am seeking legal advice in this matter as we speak and, also, ask that Revdex.com indicate the proper governmental agency that investigates these disputes.This complaints remains active.Thank you
Regards,

Complaint: ***
I am rejecting this response because:The issue still has not been resolved ADP service team did reach out to me as the response claimed I filled out some more
paperwork, and signed a new sales order for my account to be reinstated I was sent a user id and an email with a password I tried to register the reinstated account and it says there are technical difficulties and to contact ADP I am still upside down with the tax agencies on quarter and quarter 4, and still do not have access to my account's files
Regards,
*** ***

I am sorry to see the service experience describedOur service leadership has been informed and they will look into this and reach out to you directlyOnce they have a resolution I will also follow up here to finalize. Thank you

Complaint: ***
I am rejecting this response because: ADP is a Huge Group of LIARS , this collection notice is dated January , and this has been ongoing since August , I know that they are Lying as this is what they are trained to do Sarah W*** admitted the wrong that this company did to my company to four witnesses ADP said that we did not code our employees correctly, Sarah W*** was supposed to completely set our company's defaults as she did and then admitted her GUILT for the wrong doing Now since ADP has not paid these penalties there are more on the way and not one person has reached out to me to help correct these problems they have made me do every bit of the work I have turned it all over to my attorneys office and we will see what happens from here ADP is a very poorly run company and it all starts with the president of the company
Regards,p
*** ***

As our contract is with your employer, please provide your employers Company Name as stated on your paystub and the last four of your SSN so that we can identify you. We will then contact your employer on your behalf and work with them and you to correct the issue. Thank you