Larry's Auto Lube

We worked with the client and provided a credit of $07/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and here is the information they requestedThe company's name is *** ***The issue began when an order was submitted to deduct funds from my paycheck for a bankruptcy that later was dismissed
I assume the information was given to ADP or *** *** as $was deducted from my accountMy attorney from *** *** *** was able to reverse the deduction on 2/15/Per an ADP representative it would take days to reverse the deduction and another days for me to be refundedThe refund amount I have been expecting is $An ADP representative informed me that a Live check was overnighted to *** *** on 2/16/and should have been in my possession on 2/18/With further investigation on my own I learned the check ended up in the possession of *** *** in Marietta GAAs of Today 3/12/I have not received this checkI am holding ADP responsible as the staff at *** *** of Marietta failed to issue this refund to me in a timely mannerI had to go as far as to issue a complaint against HCR Manorcare with the Georgia Wage and Hour Division after not being able to get any assistance with their Corporate office
Regards,
*** ***

After speaking with the complainant and requesting the documents in question in order to research we have not heard back after multiple emails and voicemailsWe cannot proceed without the documentationThe complainant has the direct email and phone # of the ADP Research Associate

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

***, I am sorry to see the concernsWage Garnishments are entered in by the employer (Our client) and cannot be stopped unless they tell the system to stop it or contact ADPPlease work with them directly and if they need help they can contact their ADP Service team to assist.I hope you
are able to get this cleared up very soon

Revdex.com:
I'm giving up on this issue ADP could have asked for SSN They could have called OSI, Rapiscan.At least I have the satisfaction they had to throw representatives at this issue to keep my money.Thank you, Revdex.com I don't know where you get $ from but you have been invaluable to me

I have asked our service leaders to review your account and reach out to you asapI will also respond here once completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will wait to see how quickly we can resolveI am hoping this will be the end of this
Regards,
*** ***

***, Our local champions have been in touch with you and are actively working to resolve your matterIt was discovered that in the transition from your previous payroll vendor to ADP, not all information was brought over. We have identified next steps and *** (your local
contact) has reached out to you to provide further details. She will work closely with you and our Tax Center on all outstanding issues to ensure the best possible outcome. Thank you for your patience

Please note that the claim has been settled satisfactorily by ADP corporate.They have agreed to a credit of $which is the correct credit after they explained some service charges that were in fact due.This is a correct and fair settlement and I will continue to recommend ADP payroll services in
the future

*** in order to look this up for you we need your employer informationPlease provide as soon as you can for us to researchWe need your employer/company name exactly as it shows on your pay stubsAs soon as we get this we can look into the resolution for you

Our Paycard team has been in contact with Mr*** and explained what transpiredWe have also taken his concerns to the Leadership team as feedback in updating the policyHe has our teams direct line should any additional assistance be needed

We understand you were not made aware of this fee via the Fee Disclosure Statement and ADP will refund your distribution feeAn additional check for the refund has been generated and is being mailed to youWe apologize for any frustration you have experiencedIf you have any questions, please do not hesitate to contact usA customer service representative can assist you Monday through Friday, ###-###-#### from a.mto p.mEST

ADP has been in contact with our client and provided a report and explanation of chargesADP has agreed to refund the client an amount that will cover the charges the client incurred for fees associated with additional pays

***, In order to review this issue for you we will need your company code, region and company name as they appear on ADP documentsPlease respond so that we can look into this for you and expedite a resolution

The resolution will be based on how quickly you supply *** our associate (who spoke with you earlier to assist) with the needed documents so that we can request credits for youUntil those are received by us I cannot give you a date of resolution Thank you

Upon receipt of this complaint, this matter was escalated. Cathi on our Tax team & Kyleigh on our Service team have been working with our client to expedite resolution. As of Friday, 2/16, all necessary work was completed on the referenced filings, and copies provided via email to
our client. Therefore we believe this matter to now be resolved. However, both Cathi on our Tax team & Kyleigh on our Service team are available should you need any further supportThey both provided contact information (phone and/or email) directly to our client, but please advise if anything else is needed.Thank you for the opportunity to help rectify this situation,Christine / ADP - Client Experience

*** *** Account #*** Complaint Case No: *** To Whom It May Concern, ADP COBRA Services (“ADP”) has received the complaint filed
by *** *** regarding his COBRA continuation coverage through *** *** *** ADP is a service provider who contracts with employers to perform services for the employer in connection with COBRA continuation coverageADP may act as a conduit in helping the employer/client collect coverage payments from their former employees under COBRAThe payments collected are provided to the employer/client and the employer/client submits those payments to their carrier or group health plan as appropriate*** *** *** retained ADP to provide these COBRA administrative servicesAccording to the definition of these terms under the Employee Retirement Income Security Act (ERISA), ADP is not the plan sponsor, nor the plan administrator of *** *** *** group health planFurther, ADP is not the insurer, nor is ADP the party who procures or pays for coverage on behalf of *** *** *** participants*** *** *** the employer, retains responsibility for forwarding the premium dollars to their insurers to procure and maintain COBRA continuation coverage for their former employeesA review of Mr*** COBRA account indicates that he elected medical, dental and vision coverage on April 26, with an effective date of March 1, for himself and his spouseThe initial billing was issued on April 27, for the period of March 1, through May 31, The initial premium payment for March coverage was received on April 28, Subsequent premium payments were received on May 5, which applied toward April and May coverageAn additional payment was received on May 30, which applied toward June coverageCurrently, Mr*** COBRA coverage is paid through June 30, The election of COBRA coverage and eligibility updates were reported in accordance with our contractual agreement with the Plan AdministratorUpon receipt of this complaint, ADP contacted the carrier, *** ***, to verify the status of Mr*** COBRA coverageADP has received verification from *** *** stating that *** *** COBRA enrollment does reflect coverage beginning March 1, for the medical and prescription planWe hope this brings resolution to this complaint filed with ADPShould you have any questions or concerns, please contact me directly at ####-###-####Sincerely, *** A*** Manager, COBRA Compliance-Appeals ADP COBRA Services

ADP has received the complaint filed by *** *** requesting reimbursement of a claim submitted under his Healthcare Spending accountReview of this claim for date of service December 29, indicates that we did receive and deny this as after the account end dateHowever, we have now
updated the account to reflect the December 31, end date and the claim has been approved and the balance on this account in the amount of $has been paid today

ADP arranged for *** Client Relationship Executive - Stacie, from the ADP Resource account, to reach out to her, based on this complaint. They reviewed the services that were provided to *** by her original HRBP, her payroll rep and her second HRBPStacie explained to her
that the invoices she received are for payroll, HR and use of our technology and therefore we wouldn’t be able to refund months of invoices. Stacie offered a one month refund of $1,and *** agreed that this was acceptableThey had a pleasant conversation, during which, ADP acknowledged *** frustration, she assured us that she is happy being on the ADP Run platform again