Larry's Auto Lube

Complaint: ***
I am rejecting this response because:I gave them this information in my
coorespondence and they have it all booked in their computer system as they are so organized.Here it is for the 25th timeThey messed up both companies. ADP acct number: *** *** *** *** *** *** ** *** *** *** *** *** FEIN number *** Region: Midwest USA.ADP acct number: *** *** *** *** *** *** ** *** *** *** *** *** FEIN number *** Region: Midwest USA. *** *** ###-###-#### cell: ###-###-#### email: ***
Regards,
*** ***

I contacted the custodial parent on 01/07/and advised her that we researched her concern and have addressed and corrected the issue with her support paymentsAdditionally, I reviewed with her that, as shared with her on her previous calls to our call center, ADP sent her a check on 12/28/
by regular mail for the amount of $1048.70, check #*** and that this check includes the partial deductions that occurred within the check dates of 12/and 12/24, The custodial parent confirmed that she has received check ***In addition, ADP has sent her another check via overnight courier for the amount of $to compensate for the amounts that should of have been withheld going back to the date the support order was processedI will follow up with the custodial parent today, 01/08/2016, to provide her a tracking number for this checkADP has apologized to the custodial parent once more for any inconvenience this issue might of have caused her and invited her to get in touch with me should she have any other questions or concerns with which I may be able to help herWe will work to ensure the custodial parent does not have any further issues with her support order attributable to ADP

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

have spoken with the complainant and they have responded with the following:Please let me know if I need to do anything further to close this out or if you have any questions. Thank you Hi, *** I really appreciate your concernI realize that large companies often have
little control over the personnel and processes that are in placeIsolated incidents happen, but I was partially at fault, too, by not familiarizing myself with the procedureThe issue is closed as far as I'm concerned, and no resolution is required. Thanks for your help! Cheers,

Paystubs are provided by the EmployerADP does not provided them directly to employees of clients for security purposesPlease contact your employer and request themIf they need help pulling the needed documents they can contact their ADP Support Team directly Thank you

Hi, I am sorry for the frustrationsCan you please send the email you received to *** and *** so that I can help ensure it gets removed as quickly as possible? Thank you

We have requested our service team look into this and will respond here

In order for us to assist we need the company name as it shows on ADP documents, company code and region and client contact name as it shows on pay stubsWe are unable to locate any information based on what was provided.Thank you

We apologize if Ms*** is not happy with our responseSponsors of group health plans are required to follow the group health plan rulesIn the absence of plan permissible exceptions, we cannot allow a change unless there is a qualifying event

We have provided a credit of the fees and are working with the complainant to review why the fees occured

Complaint: ***
I am rejecting this response because: I'm dissatisfied with the service I received from ADPI twice called ADP for service, and was twice given incorrect/informationBoth conversations were tapped and can be reviewed for verificationADP failed me as a customer, and ADP should take responsibility for the actions of their employeesI was promised a full refund of my transit card balance, and I expect a full refund of my balanceADP should never have made this promise (TWICE!) if they were unable to deliver on it.
Regards,
*** ***

In our research it was determined that this was in fact an ADP error and the complainant is correctThe correct information was provided, however the employee’s SSN was keyed incorrectly causing the delayOne payment that was already sent to the Alabama SDU in the amount of $remitted on
07/03/We have also addressed retroactively for check dates 05/19/2017, 06/02/and 06/16/for a total of $which will remit on 07/10/This will make the recipient wholeWe do apologize for any distress this has caused

I HAVE ASKED THE service team to reach out to assist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

***, I am sorry to see the frustrationsOur relationship is with your employer and that means we are only authorized to speak with them directlyWhat you can do is ask your employer to contact their ADP Support Team to address and troubleshoot as to why you are having the issueHopefully
that will help resolve it for you Regards, ADP Social Care Team

Thank you for your feedback. We have investigated the concernIt has been determined that there was confusion regarding the type of business entity Ms*** has. Both Ms*** and the sales associate responsible have been contacted an ADP Sales Vice President

Mr*** former employer apparently left a few loose ends with their 401(k) plan when they went out of businessADP reached out to *** to help work through the issues and identified the appropriate path forward to ensure the integrity of the process and ensure that the appropriate
compliance procedures would be maintained. The plan termination was formally approved on 12/and a de-conversion specialist at *** was assigned to reach out to Mr*** to assist with the rollover process. An ADP Client Service Manager also reached out to Mr*** on 12/to ensure that he had everything he needed to complete his rollover and to close the loop on anything else that might be outstanding. *** has reported that Mr*** was able to request a rollover yesterday (12/14) after 4:00pm on their website, which was scheduled to process last night. Therefore, we believe this matter should be completely resolved at this point

Ms***, We do apologize for any concerns raised and for the lack of quality service you receivedWe have asked our service team to address with their associates for better service moving forwardRevdex.com we have done all we can both service and
product wise we can for Ms Eaton at this time and respectfully ask that this be considered resolved. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for correcting this issue, I greatly appreciate it, and I have received the stated payments
Regards,
*** ***