Larry's Auto Lube

All fees are disclosed in your former employer’s plans participant fee disclosure statement. This statement is available to you online at mykplan.com. ADP Retirement Services does a yearly reminder via email that the participant fee disclosure is available to you. This disclosure indicates a... $50 fee for final distribution. Fees deducted from your account are not taxable or reported as income to you. This fee is part of the recordkeeping agreement between your now former employer / plan sponsor and ADP Retirement Services (the record-keeper). Administrative fees for certain services or transactions you request may be charged directly to your account if not paid by your employer or by the plan or both. The plan sponsor has fiduciary responsibility for the 401(k) plan and is aware and agreed to all individual expenses as explained in the participant fee disclosure statement.

Hello [redacted] , I apologize for the trouble your wife is havingI would be happy to help but I will need your wife's informationWhat is her full name as it appears on her card, E-mail address and name of her employerI will need this information to identify her in our systemsThank you

Based on our investigation, it appears Ms [redacted] attempted to process an ACH payment using the Routing and Account number for her Prepaid Payroll cardOn November 22,2017, the ACH debit payment was returned as it is not permitted on the card On November 28,2017, ADP spoke to Ms [redacted] briefly regarding this matterWe were unfortunately unable to reconnect with her at further length until today, Friday Dec At which time, Ms [redacted] confirmed that the issue with merchant Vanguard has been resolved However, she had not received any of the informational e-mails sent to her earlier in the week, as she is currently locked out of her accountMs [redacted] provided ADP with an updated e-mail address and requested that we re-send the information required to log onto the consumer website This has been completed as well as additional details on how to use the bill pay feature Ms [redacted] has direct call back contact information for our paycard team, should she need any further assistance logging onto the website and/or using the bill pay featureWe will follow up with her as well, to ensure she has accessed the consumer website successfully and to ensure all of her additional concerns are addressed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] They mentioned that they will investigate and revert back to me I will give it a day or two, while waiting for the results of the investigation As I mentioned earlier, I have a lot of unpaid bills because of this garnishment, Regards, [redacted]

Wifes name on the card is [redacted] [redacted] And the employer is [redacted]

Mr [redacted] , I have asked our Service Leaders to review your concern and they will reach out to you directlyOnce they have done so I will respond here as wellThank you

This issue stems from employees who were coded incorrectly for state withholding It is the employers responsibility to ensure all employees are coded correctly Once discovered, ADP agreed to process all adjustments at no charge to the client, this included fees, penalties and interest associated with the correction As a courtesy, ADP has removed any open invoices for processing fees from the employer’s account ADP is unable to assume responsibility for paying withholding taxes for a client, this remains the employers responsibility Currently, there are no fees or invoices open for this clientThere are employee taxes owed to the State of South Carolina which the employer is responsible to pay to the state directly

We have spoken with our client and the Louisiana Workforce Commission and have processed needed amendments to have the issue correctedLouisiana has indicated it could take weeks to process the amendment on their system so we have assigned an associate to monitor the status of the amendment and provide updates to the client on a weekly basis until it is resolvedWe will post a further follow up once the issue is completely corrected

Our Paycard team has been in contact with Mr [redacted] and explained what transpiredWe have also taken his concerns to the Leadership team as feedback in updating the policyHe has our teams direct line should any additional assistance be needed

We identified the ADP Sales associates who made the unwelcome visit to this prospective clientWe have taken steps to ensure that this will not happen againI sent an apology e-mail to Hester and provided her with my direct contact information, in case she would like to review further or has any future concerns [redacted] Vice President ADP - Sacramento Region

I have requested our FSA team reach out to address and will respond further once they have more information on this claim

I am rejecting this response because: I've gotten this boiler plate response beforeIf ADP bothered to read my complaint, they would see that when I left [redacted] ***, I WAS NEVER notified (in person, phone call, email, or regular mail) that I had a run-out period of months...Run-out periods vary greatly and businesses are required to specifically share this information with the employee upon their departureTHIS DID NOT HAPPEN! Also, ADP did not post that information on the portal....what's the use of a portal if it does not tell you you have months to close your account? I WAS NEVER TOLD THIS INFORMATION WHEN I LEFT THE BANK....I have to repeat it so that ADP can understand itRegarding the federal mandate to notify....well, they have failed to uphold itHas ADP even contacted [redacted] ***? What is the bank position on their obligation to notify? How come I was never notified? This is the information that we need...an official response from the BankPlease respond when you have that informationAlso, as per ADP appeal procedures, I ask that any relevant information be sent to me via mail (e.gthe Bank's response in regards to lack of notice, etc)Furthermore, I am seeking legal advice in this matter as we speak and, also, ask that Revdex.com indicate the proper governmental agency that investigates these disputes.This complaints remains active.Thank you Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They deducted once again 9/1/2017 $240.64 which is not acceptable.... They promised the 1st 4 months free. I refuse to pay for service that was not provided to me in manner acceptable. I would like a credit for $240.64 today. Regards, [redacted] ***

Hello David,We received an update that your local Service Center was able to resolve your concern with your outstanding balance After a full review of the situation , our staff worked with our collection agency and to bring our account to a zero balance Should you require any further assistance, please reach out to your local Service Center for help Thank you for your patience in this matter ADP Social Support

Complaint: [redacted] I am rejecting this response because: While I concede that the emails sent to my employer did state that there would be a time delay, I am still rejecting the response because I am unsatisfied (overall) with the way ADP has handled this. Each time I called, they disclaimed responsibility and transferred me to someone else. Something as simple as looking up a balance or migrating a system should not have had this many headaches. Regards, [redacted]

I am rejecting this response because: I did not agree on the fee!!!!!!!!!

Hi ***, We show this has been reviewed Action
Comment ADP shows ee file #*** ssn ending *** not *** as indicated on 1040, if SSN amend is required client to contact ADP rep. *** END OF ACTION COMMENT *** If an amendment is needed you will need to have your employer process a SSN amendment so that ADP can update the records Please contact them ASAP to start any needed paperwork and if they have any questions they can contact their ADP Support Team

In order to assist with your request we need the name of your company, company code and region as they appear on ADP Statements along with the amount/s in question. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The refund has not been given to date 03/22/2018. Stacie had stated that it would be put in no later than 03/19/Would like to receive refund before closing the account.Thank You
Regards,
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