Larry's Auto Lube

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello David,We received an update that your local Service Center was able to resolve your concern with your outstanding balance. After a full review of the situation , our staff worked with our collection agency and to bring our account to a zero balance. Should you require any further
assistance, please reach out to your local Service Center for help. Thank you for your patience in this matter. ADP Social Support

I am rejecting this response because it does not fully explain why ADP's website made no mention of the blackout period in August, no personal email was sent prior to this blackout, no original letter was ever receive by me, and the new website never stated said blackout would occurI am rejecting ADP's explanation because this company never takes the position that they are in errorRather, the customer must always fully adhere to whatever they do, regardless of the fact that the money ADP holds is the customer's and not theirs, as well as most of the time it is ADP's errors that result in the customer having problems!As previously stated, the original ADP letter mentioned in this company's response was never received my me or my husbandIn fact, most of the *** *** Health personnel in the office I work in never received such a letterTherefore, ADP either never sent it out to most of its customers or they mismanaged the mailing.The only resolution to this problem that I will accept is a full reimbursement of the money I spent, as well as a written apology for the public humiliation my husband endured because of ADP's gross disregard for its customersNothing less than this will do!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. They mentioned that they will investigate and revert back to me. I will give it a day or two, while waiting for the results of the investigation
As I mentioned earlier, I have a lot of unpaid bills because of this garnishment,
Regards,
*** ***

"I have sent this issue to our benefits teamThey will reach out to resolve and once done I will follow up here."Easy to say Of course, following through will be what resolves this complaint I look forward to hearing from them before then

I have sent a request to our Paycard team to research and respondI will follow up here

***, I have asked out Service team to look into this for usIt appears you have been working through the Sales teamThe Service Leader team will be looking into this and providing a resolution/recap to you and I will also respond here once done