Larry's Auto Lube

As a follow up to this complaint, Jennifer in our Client Service team reached out to our client to discuss these billing concerns. Via phone calls & email correspondence, they were able to come to satisfactory resolution on this matter, as confirmed via email from our client on February
2nd. Therefore, we believe this matter is now resolved. However, should our client need anything further, Jennifer is available to assist (contact information provided directly to our client via email)

With regards to the allegations for the workers compensation, Automatic Data Processing Insurance Agency, Inc., (ADPIA) processed an endorsement with the carrier June 10, 2015, adding Tennessee for the 2014/termMay 4, ADPIA requested that the carrier terminate the current policy term
flatAs of this writing that is under carrier review and solely a carrier decision, as ADPIA is merely the conduit to the coverageAs a gesture of goodwill, ADP has processed a credit of $for the premium payment service fee and $in minimum premium paymentIn regards to the issues with the Tennessee Department of Labor, ADP had not received the correct unemployment rate, thus creating an underpayment in taxADP has communicated with the client that the unemployment rate is now correct, and the issue with *** *** ** *** is now resolved

ADP Payroll Services, Inc(ADP) provides our clients with an efficient way to pay their employees electronically, and a beneficial financial tool for their employees, through a Visa branded payroll cardBased on our investigation of this matter, it appears that Mr*** requested a
replacement card and three convenience checksBoth the replacement card and the convenience checks were mailed to Mr*** address on fileAfter not receiving the package, ADP made several more attempts to send him a replacement card and checksAt least one of such packages was returned as undeliverableOn March 13, 2018, upon receipt of Mr*** complaint, I contacted him to help resolve the matterAt that time, I asked Mr*** to validate his addressIn doing so, Mr*** again confirmed the address on file was correct; however, after further questioning, Mr*** revealed that he lives in an apartment complex, which could be the reason our previous attempts failedMr*** was provided a temporary card, via overnight delivery, to the updated address on file, to ensure quicker access to his fundsA permanent card with checks was also ordered and sent to Mr***On March 15, 2018, Mr*** received and activated the temporary cardOn March 16, 2018, per UPS, the permanent card was delivered to Mr***’s residenceI have made a couple of attempts to confirm Mr***’s receipt of the permanent cardAt this time, we believe the issues have been resolved to the cardholder’s satisfactionWe have advised the cardholder to contact our Compliance team should he require any further assistance

Upon receipt of this complaint on 2/8, Mary in our Client Service team reached out to our client to discuss these concerns. Unfortunately, there was no opportunity to take action to retain her business. At client request, the account will be terminated. However, we gathered our
client's feedback about her experience and have shared it with the appropriate managers, who will follow up internally. Thank you for providing us this opportunity

Hello ***, I'm sorry for the trouble you're havingI have escalated your case and a team member will be contacting you to over your concernsThank you

Hello ***, I apologize for the trouble your wife is havingI would be happy to help but I will need your wife's informationWhat is her full name as it appears on her card, E-mail address and name of her employerI will need this information to identify her in our systemsThank you

Complaint: ***
I am rejecting this response because: The reply is inaccurate. I called the number listed in her email and left a message. I don't understand why it is so hard for adp to get anything done. she obviously doesn't want to have to do any work. my name is listed in my complaint and I have called numerous times, it shouldn't be hard to figure it out. my message with all the details must of not been clear enoughI do not need my time wasted any further since the refuse to even look it to it.
Regards,
*** ***

I am sorry it's been so frustratingWe do need a bit more information to helpWe need your employer name as it shows on your paystubs, your file# and what number or url did you contact to get help/w2? Please provide as soon as you can so that we can resolve this quickly Thank you

We identified the ADP Sales associates who made the unwelcome visit to this prospective clientWe have taken steps to ensure that this will not happen againI sent an apology e-mail to Hester and provided her with my direct contact information, in case she would like to review further or has any
future concerns*** *** Vice President ADP - Sacramento Region

ADP Payroll Services, Inc*** *** *** *** *** *** *** ** *** ###-###-#### Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ Re: Revdex.com Case # ***- *** *** July 20, To Whom It May Concern:
We have received the complaint, dated July 10, 2016, filed by *** ***By way of background, ADP outsourced its stored value payroll card solution to *** *** *** *** (*** ***) until The solution provides clients/employers an alternative method to offer their employees for receipt of wages*** *** is not a subsidiary or affiliate of ADPAlthough the cards are co-branded with ADP, all cards issued as part of the outsourced solution, are issued and managed by *** *** ADP does not have independent visibility into *** *** accounts; however, based on our research, Mr*** had an account that was issued under the outsourced solution (the “Account”) through his employerIn addition to confirming the existence of the Account, *** *** provided the following information: • On July 9, 2016, Mr*** called into *** ***s automated voice response unit and received a balance notification of $He then attempted a transaction at Walmart for $which exceeded his available balance and was thus declined at the point of sale for insufficient fundsThis transaction, for the same amount, was attempted two timesAt this time Mr*** was assessed two points of sale decline fees of $each, one per declined transactionThis brought Mr*** balance down to $• Later that same day, Mr*** attempted to withdraw $cash from an ATM; he was charged a transaction fee of $This transaction was also declined for insufficient fundsMr*** attempted the ATM transaction two timesAt this point Mr*** checked his balance at the ATM and was then charged an inquiry fee• Mr*** stated that when he contacted the number on the back of his card on July 9, he was unsuccessful with getting throughHe stated he continued to getting a message stating that there were “technical difficulties” when calling through*** *** confirmed that there was an issue with the automated voice response unit on July 9, It was due to an update that was being implementedThe issue was sporadic throughout the day and has since been resolved• Mr*** contacted the *** *** Customer Care Center on July 10, to inquire about his declined transactions, fees he incurred for the recent transactions, and to understand why his card was on holdThe fees assessed were in accordance with the terms and conditions of the cardholder agreement but the customer call agent refunded all declined fees incurredSubsequently, the agent also informed Mr*** that his card was never on hold, and his transactions were declined due to insufficient fundsMr*** also spoke with a Supervisor on July 10, who explained why his transactions were declined and that his fees for those declined transactions were refunded• Mr*** called again on July 11, about the declined fees and was informed that the fees had already been refunded on July 10, and provided the reason for the transactions being declined• Mr*** requested to be reimbursed for his monthly account maintenance fee due to this inconvenienceAs well as receive compensation for his time, gas, and embarrassmentWhile we apologized for any embarrassment he may have experienced, his transactions were declined due to insufficient fundsMr*** called and obtained his balance prior to attempting the transactions but still attempted to make a purchase that exceeded that balance and attempted an ATM withdrawal that exceeded his balanceAs there was no fault or issues with the card, *** *** considered the matter settledFurther, based on *** *** telephone conversation, it was *** *** understanding that Mr*** concerns have been addressedI hope this response adequately addresses the concerns of *** *** and the Consumer Financial Protection BureauShould there be any further questions, please feel free to contact me directlySincerely, *** *** ADP Paycard Compliance AssocCompliance Analyst ###-###-#### Ext***

I have escalated this complaint to the Service Executives and asked for documentation and resolution to this open issue

I have asked our team to review this issue and once done I will follow up here

Complaint: ***
I am rejecting this response because:
No acceptable solution was suggested or offered by ADPInternal practice of ADP is irrelevant in this case because it is not in a good faith or manner, sudden one time 80% premium increase is not what customers sould expect from US based companyNeither Employees nor Employers of "serviced" by ADP companies deserve such treatment.
Regards,
*** ***

I have asked our COBRA Team review the issue and I will follow up here once they have reached out and resolved

I have requested a resolution from our FSA Service team and will respond with additional information

I need to see real words would not be subjected to the appeals process as all of this is not my faultI explained this the first time around, but apparently no one
cares about thatI need ADP to contact *** *** and find out why I was not notified of the run-out periodOnce *** *** confirms their failure to inform me of the run-out period, then, ADP will need to process, in a timely fashion, my claim for the amount of $1,923.10.This complaint will remain active until my claim in processed for the full amountThank you

Our client and a member of our management team are working together on a resolutionWe believe our client is satisfied that her concerns have been addressed and happy to continue with our payroll services

Upon receipt of this complaint, ADP Client Support Consultant Jennifer reached out to our client *** to assistJennifer reviewed with our client ways this situation can be avoided in the future. Jennifer also set reminders in place on our end, to help support our client with correct
dating of payroll. As a courtesy to our client, Jennifer has provided a $credit to the client’s account, and has set the next payrolls at no charge. Therefore, we believe this matter has now been resolved to our client’s complete satisfaction. Should any other support be needed, Jennifer and our Service Team are available at ###-###-####Thank you for bringing this situation to our attention

Company code ***, for *** *** in San Francisco, California

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***