LawnMowingOnline.com LLC

I'm a contractor on the siteI would not recommend anyone to be a contractor, or customer for that matter, due to how poorly we are treatedTo start, if a customer is not happy with your work they can simply request a new contractor, and you will not get paid, in theory the customer could get several mows for the price of one at the contractors expense Second: If I cut several yards and a customer has a complaint or wants something else from the contractor I don't get paid until the customer is happy again, this is an exact message from lawn mowing online support "Please remember that contractors are removed when customers cancel AND they are not paid for any orders they are still due payment forFor example, if you mow yards and customer cancels, you are not paid for any of those yards until you resolve the cancellation with the customer." Third; They don't reply back when contacted! I've contacted them ever day for the past two week alternating between phone and email with no reply! Fourth; I'm due payment for a lawn completed properly and on time, which I have not been paid for, they have a day waiting period before you get paid for what work you didI get paid through paypal from them, therefor I'm pretty sure they enter everything by hand, meaning mistakes are madeThey forgot to pay me for a lawn and still haven't responded, hence the reason I've been contacting them and writing a complaint Fifth; they don't care if its their fault or notI had a customer initiate a cancelation prior to me accepting a job, this job was listed for about a week prior to me taking it, the customer contacted me saying that nothing was my faultI contacted administration about this and all they said was "work it out with the customer" I contacted them trying to communicate properly being honest and direct, and what do they do take all my other jobs I had at the time and repost them! If the company didn't care about the ridiculous amount of money they are making being the middle man, they would have more customers and contractors that would stay with themI'm still waiting for the money I'm due, hoping they contact me before I file a claim in court

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

company name -lawnmowing online.com I have to pay online at front, end up, they didn't show up at the day been schedule at 19/June/till day later June/some one try to text (not even call)say going to come but didn't, I cancel the order online, also told the contractor DO NOT MOW, he got the message didn't come to Mow, but unforturnit cancellation I thought is Done, didn't went trough, because I'm just new don't know how to do it right, but yard never got Mow is true, I contact with them by dipute online ,no respond, I finally find a phone number leave massage few month, but they never contact me please help, I still have text massage with contractor, but don't know how to sent it

After the dispute had ended on the website, the customer only needed to login and click Refund Order at the same place the dispute was to receive an immediate refund It does not automatically refund the customer because during the dispute process the customer and contractor could have come to an agreement and resolved the dispute but the customer could have forgotten to cancel the dispute so if the refund happened automatically the contractor that resolved the dispute would not be paid This dispute ended and the contractor did not resolve it, so the customer only needed to click Refund Order Customer did not login and click Refund Order Instead, they went to the credit card payment processor to file a dispute They will have to wait for them to complete their investigation before the customer can be refunded The contractor that failed to resolve the customer's complaint automatically received a poor review rating which will hurt their chances of being chosen by future customers

I paid lawnmowingonline via their website to have my lawn mowedThree days later the contractor they assigned to the case showed up to perform the service for which we paid However, He DID NOT mow our lawn he attempted to extort $from my who was home alone with our year old and yearHe advised her that we must pay him $more or he will NOT mow our lawn Of course she refused and he left without doing anything! Also, he "completed" our order as if it had been "completed"NOW the company has our $and our lawn is unmowed I reached out to the contractor via the company web site, and had an exstensive exchange of dialogue with him in which he was extremely unprofessional, uncompromising, NOT customer centric and rude When I filed a complaint with the company themselves my only response was a canned quote of their policies and procedures It did not address ANY of my concerns ALSO, in the complaint I mentioned that as a consumer I would reach out to the Revdex.com for satisf

Quick response and professional service. Would hire again.

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ A little explanation about how LawnMowingOnline.com operates is necessary to explain this situationNo one employed by LawnMowingOnline.com mows lawnsWe provide a online marketplace between people seeking lawn mowing services and those that provide lawn mowing servicesThis is similar to the way that eBay does not sell cars or items, but individuals go to eBay to sell their car or items, since eBay is a also online marketplacePeople that provide lawn mowing services sign up on LawnMowingOnline.comWhen someone seeking mowing services places an order, the order is sent to people providing mowing services in that areaThis is made very clear to customers before ordering, that the service is provided by individuals in their area, not by LawnMowingOnline.com employeesSomeone, not a employee of LawnMowingOnline.com, takes the order, provides the service, and the customer confirms the service was provided and requests payment to be releasedWe do not pay contractors to mow lawnsThe customers decide if the service was done and if they should be paidIf a customer says a lawn was not mowed, they are given a full refund, no matter what the contractor says, because LawnMowingOnline.com does not decide if the service was providedIn this case, a contractor took the order, exchanged phone numbers with the customer online through messages on LawnMowingOnline.com, provided the service and uploaded photosThe customer then logged in, reviewed the photos, and thanked the contractor in the messagesThe customer was asked "Was the order finished and are you satisfied with the work provided? After you select YES and click "Report Status" the contractor will be automatically paid and there is no way to request the contractor to return if there is a problem or request a refund." The customer proceeded to mark the checkbox labeled "Yes I am satisfied the order was finished, I will not request a refund, please pay the contractor" and clicked "Report Status" to confirmAt that time the payment was released to the contractor in our system, because the customer requested the contractor be paidAs it says, there is no way to request a refund after this, because payment has already been released to the contractorIf the customer feels they are due a refund, this customer has the contractor's phone numberIf the contractor does not cooperate, the customer can contact support and request the contractor's name and address so they may sue for a refundBut LawnMowingOnline.com does not have a refund to provide since the payment was released to the contractor at the customer's request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your assistance with this refundGetting a new website does not justify ignoring all of my previous requests for a refundYet they did respond on the very day the Revdex.com contacted themThe clearly knew this was the right thing to do, and it apparently isn't a difficult processI want to clarify that this was not the contractor's faultMy job posting should have been removed from the website when I canceled it (and received a confirmation email) on 9/1, yet it was still posted on 9/The contractor says he HAD to mark the job complete because the company was withholding payment from other jobs he had completed due to this job being in limboOther reviews on the Revdex.com site reveal a similar situationAfter he marked it complete, I did file a dispute, but it fell on deaf ears.I hope their new website solves all of these problems and they are able to have a prosperous business that is fair to both their contractors and customersUnfortunately, it's not something I can be a part of anymore Sincerely, [redacted]

Customer ordered on the 19th and cancelled on the 20th Customer agreed to pay a $cancellation fee if they cancelled any order in less than days Customer was refunded their order minus the $fee they agreed to Customer has now contacted they payment processor to try and receive that $fee If payment processors chooses to refund, LawnMowingOnline.com will put the amount refunded into collections and notify credit bureaus of the unpaid debt since this is a fee the customer agreed to pay according to the Terms of Service they agreed to and on the cancellation page they filled out Customer is also liable for any attorney or collection fees required while attempting to collect the unpaid debt which could greatly exceed the $cancellation fee To avoid additional fees and a negative report to the credit bureaus for the unpaid debt, customer is advised to cancel the dispute Thank you

Customer left this Revdex.com complaint within hour of contacting support saying she can not access her account That is not appropriate behavior so the customer has been permanently ban from using LawnMowingOnline services

In mid-September the website was completely redesigned Now if there is any problem with a order all cancellations, disputes and refunds are done automatically on the website by the customers Customers do not need to contact support Login and click CANCEL to cancel or DISPUTE to dispute the orderThen place a new orderContractors that have cancellations or disputes are automatically given 1-star reviews which will warn future customers to not choose them However this customer decided to file a dispute with the credit card processor instead so the money is held until they finish their investigation

http:// [redacted] /~lawnmowi/index.php I cancelled the transaction and on their website it states it takes business dayts to refund depositsIt's been three months and over days since I requested a cancellation and the refund was processedI believe they do not intend to refund my deposit for the services not deliveredI would like to exercise any and all measures to force the refund immediatelymy account with them is listed by email address [redacted] @gmail.com as well as user ID [redacted] the transaction was debited from my account on or about august 18, and I requested a refund and it was acknowledged sept 6, Withdrawal Visa Check Card / PAYPAL *LAWNMOWINGO [redacted] MO Date 08/17/

On 3/11, I requested service to have my lawn mowed on 3/12. I paid $29, and the job was accepted by a contractor named Jason, who did not show up to mow my lawn. I attempted to contact Jason through the website's messaging service, but he did not reply. I then requested that the company cancel my service or dispatch another contractor to fulfill the payment. I made three requests through lawnmowingonline's website, each of which triggered an email to me from them saying that the information had been received and they would get back to me. These requests to follow through on paid for service happened on 3/17, 3/17 and 3/22 (along with contacting the contractor as instructed on their site). On 3/24, twelve days after the service was to be provided and was not and a week after I began reaching out to lawnmowingonline, I sent a message through [redacted] requesting a refund. Lawnmowingonline replied with the following response, "This customer never requested to cancel their order. There is

I posted a job to have my lawn mowed It didn't get picked up within a week, and then I had someone else offer to mow for me I accepted their offer, and canceled my job with lawnmowingonline.com I did receive an email confirmation that my job had been canceled, however the job remained posted on their site and was eventually picked up by a contractor I messaged the contractor immediately, and he acknowledged that the order had been canceled He then claimed that lawnmowingonline.com was withholding payment for other jobs he had completed because my job was still outstanding He eventually marked my job completed, and posted pictures of someone else's house I denied payment, but it still went through I have yet to receive a refund I have reached out to the company using their "support" email, and not gotten any reply I messaged them on facebook, and have been in conversation with someone, however they have not resolved the issue and is no longer responding

I found Lawn mowing online when we moved away from a rental house early and still needed the grass cut at the rental houseWe had just relocated so we didn’t know of any local companies to go throughIt was so easy to go online, schedule and pay them all in one spotThe satisfaction guarantee is what made me try them out and I am BEYOND satisfied

Lawn mowing online is an outstanding serviceOrdering was quick and easyThe contractor did a spectacular job on my lawn, and he did it promptlyI have recommended lawn mowing online to my friends and family

LawnMowingOnline.com is a service I would highly recommend and will use time and time againThe service was fast, efficient, productive, and the people did a remarkable jobThey are willing to go the extra mile to make me, the customer happyI will never use another lawn mowing service againI can not forget to mention the affordable price and overall convenience of being able to schedule online

Amazing service! I had a terrific experience with LawnMowingOnline.com and can't recommend them enoughTheir website is very easy to use and ordering a mower was as simple as clicking a few buttonsMy contractor was very professional and did a wonderful job on my lawn, going above and beyond my expectations

Placed an order on 6-20-Was not accepted and on the 23rd the order was marked as expiredI then canceled it through per the instructions on the websiteRight after I cancelled I get a message from a contractor saying he was going to do the job but saw that I cancelled itI then looked online and the order said acceptedHow the heck did that happen? The contractor keeps contacting me saying he wants to do the job so he doesn't get in troubleI have contacted the company many times with no reply, phone and emailI want my $refundedThis seems lake a scam

Reasonable price for professional serviceLove the before and after pics!