Lawrence Wind & Solar

Dear ***, Thank you for contacting Vistaprint regarding your concerns about your Postcard Mailing orderI am truly sorry to hear that you did not receive one of the Postcards that were mailed to the recipients on your listsI have investigated this issue and delved deeper into your account and
the orders that were placed to see where the error, if any, occurredYou provided the order number ***, as one of the orders in question that should have you and your mortgage lender’s name includedA review of the order shows a contact list of persons, the name of the list in your account shows as “Farm marketing list”, created on January 18thThis list was printed and sent to *** on January 19thA review of the names on the list shows that your name, *** ***, and your address is not on the listAnother list of persons was created on March 28th, a review shows that the lists are identical and has no additionsThis list was used in the order ***, placed on March 28th, and this list does not show that your name was addedYour account shows that your name is included in the Mailing list under the name “Divorce” that was uploaded on April 5th and used in the order placed on April 5thThe Postcards were shipped on April 18th to *** for distribution to your list of recipients; unfortunately yours would not have been delivered as yet and will still be in transitI understand your concerns regarding not receiving a copy of the Postcards previously order, unfortunately we are not able to send you a copy of the Postcard unless your name is on the list of recipientsA review of your lists does not show that your name was added and we failed to print and mail a copy to you, it shows that your name was not added to previous listsYou have used our Postcard Mailing Services in the past and we assure you we take every measure to ensure your Postcards are printed properly and mailed to your recipients within the time you have requested We truly apologize for the inconvenience and understand the confusion caused, as our valued customer we are happy to provide you with a refund of $to youAn email will be sent to you once this has been completed on your account

Dear *** ***; Thank you for contacting Vistaprint, where it's easy to make an impression for lessWe tried to make contact with you recently, however, we did not get through and a voice mail was leftPlease accept our deepest apologies for the inconvenience you have experienced with our
customer service department and the recent charges on your credit cardPlease rest assured that this occurrence is not typical of Vistaprint and we are working hard to ensure that this does not occur againWe understand your frustration and we have cancelled the website and refunded a total of $back to your credit cardThis refund will reflect on your bank statement within the next 1-billing cyclesAgain we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact usThank you for choosing VistaprintSincerely, Intraday Intraday Coordinator ###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[My web domain is now pointing to *** as of YESTERDAY as a RESULT of the poor service from vistaprintThe fact that it is NOW pointing to *** has nothing to do with the trouble I had prior to moving nor fix the problem within the vistaprint system ]
Regards,
*** ***

Hi Mr***, As per both our telephone conversations on September & ,The procedure for obtaining the authorization code was outlined and you verbally agreed to understanding what was explained and the steps that were mentioned Once the domain is purchased and transferred to another (Domain host) from Vistaprint, your service will not be disrupted once you are using the original website host (Vistaprint)It is only when you change your (Website host) that your email and website with Vistaprint will be impactedAs the contents of the website and domain cannot be transferred to the new website host from VistaprintThe website and mail boxes will need to be recreated on the new website host server As stated via our telephone conversation you were not in office on both occasions and it was agreed that you would checkout with the domain name that is currently in your Vistaprint shopping cart and contact our digital department (###-###-####) once you get in office to have the authorization code sent to you while on the line with an agentI sincerely hope this response and our telephone conversations has resolved this issue*** *** Coordinator

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Every customer service rep I spoke with (and there were many, I've lost count now) told me that transferring the domain name would "break" the website and email.
Regards,
*** ***

Dear ***,Though we understand how you may feel, as this was your first order with us and this would not be a great first-time customer experience.I do apologize that we will not be able to reinstate your order on the promotional offer that was used, which made your purchase free.Please bear in mind that the below disclaimer can be seen at the bottom portion of any promotional email sent by Vistaprint and so the company has taken the decision to cancel all orders that benefited from the offer at this time.Disclaimer: Limit one promo code per orderSavings will be reflected in your shopping cartDiscounts may vary by quantity and design and can’t be applied to shipping and processing, taxes, subscription or design services, previous purchases or products on the Vistaprint Promotional Products site, unless otherwise specifiedAdditional fees may apply for shipping and processing, and taxes, unless otherwise notedFree offers valid only on the lowest quantity of each product and not valid on more than items per order.Vistaprint may change or cancel this offer at any timeSee website for details.Vistaprint, a Cimpress Company | *** *** *** * *** ** ***Again, we do apologize for the inconvenience causedSincerely, IntradayIntraday Coordinator1-***

Hi Mr***, I am truly sorry to hear about the challenges you have experienced with reactivating your websitesI’ve tried to contact you regarding this occurrence and I have found that you have been in constant dialog with our support team to have this issue resolved In the multiple documented
contacts on your Vistaprint account, it has been noted that you have called and a resolve for the issue has been presented and is currently in progressThank you for working with us in having the issue nullified I sincerely apologize for any inconvenienceThank you for your time, and do have a great day Intraday Intraday Coordinator

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was advised by an agent from Vista Print to give more time until 15th of Julyhowever clearly states on website the my postcards would be delivered by 26th of June
Regards,
*** ***

Hi *** ( was contacted by phone). We must apologize for the inconvenience and frustration this has caused youI can definitely relate and I personally assure you that your issue will be resolved with this contact.As per our conversation, there were definitely some issues and information
that wasn't updated that caused a delay with your Check not being delivered as was promisedI reached out to our Finance Department directlyThrough dialogue I was able to provide them with vital information that was needed to have your Check sentThe end product is that all the previous cases and submissions that were mentioned were cancelled outA new request was done by the Finance Department directlyThe update is that you will be sent the Check next week and our finance personnel has promised that he will have it expedited for you.The refund amount is for $The Check will be sent to the updated address that was provided of: *** *** *** *** *** *** ***.Again, we deeply apologize for this mishap and can assure you that this isn't a typical Vistaprint experienceHope I was able to help you and have this resolved.Thank you for choosing VistaprintHave a Blessed day

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is the same answer we have received from vista print since we started calling them to ask them to work on thisOur web site still doesn't operate correctlyWhile we appreciate not being charged the monthly service fee, it still does not take care of the moves that we have lost do to our site not working or the inconvenience of it still not workingWe have consumed a number of hours on the phone with customer service assuring us they are working on this, and they also claim that they will stay in touch with us as to there progress and still neither has taken placeOur site has not worked properly since August 12thmonths of frustration.
Regards,
*** ***

Dear ***,Thank you for your recent Vistaprint Order.Please accept our sincerest apologies for the grave inconveniences you have experienced with our company.Attempts were made to contact you as a follow up to this complaint, however you could not be reached via phone. As per your request, we
have issued you a refund for the remaining cost of your order, in the amount of $429.95. Most of our customers are able to see refunds on their online statement within 3-business days.Your order was shipped earlier today and should be delivered by May 2, The tracking number can be found on the Order History page, on your Vistaprint Account.We appreciate the time you have taken to share your experience with us, but regret that it took so much time and effort on your part to have the issue addressed.We will be taking the necessary steps to address the gaps that exist in our customer service delivery, to ensure that the experience you had does not recur.Again we apologize for the inconvenience caused by this issue and we look forward to better assisting you in the future.Sincerely, IntradayIntraday Coordinator***

Dear ***,I have received your complaint as it relates to the discount for the T-shirtsI am more than happy to assist you with getting the issue resolved. I attempted to call you earlier today but you were unavailableTherefore, a voice massage was left with my contact details.You may also
send me an email at: *** attention ‘’***’’, with a preferred contact number that I may contact you and assist with getting the issue resolved. I apologize for the inconvenience caused and look forward to your response Sincerely,*** Coordinator***

Dear ***, Thank you for taking the time to speak with me today regarding the issues you have encountered while doing business with us I’m happy I was able to assist with making the changes to the Banner size In regards to the promotional offer that you received through the
Refer-A-Friend program, we are happy to honor the offer Based on our phone conversations, we currently do not have an offer that will take 30% off the Cart and provide free economy shipping on orders over $ However, we are happy to provide you with an alternate promotion. An email was sent to you with the details of the promotion along with the PROMO code As discussed, once the order is placed, we will provide a refund for an additional 10% off the Cart value and refund the shipping cost once your Cart value is over $ In addition to the refund, we will issue VistaCash to your Vistaprint account for future purchases. The VistaCash is valid for a year from the date issued Once the order is submitted, we request kindly to call us at 1.*** to have the refund and VistaCash processed We understand that you could have chosen other vendors to order products but you have given us a chance to win your satisfaction. We are thankful for this opportunity Your insights are really invaluable to guiding us on where we should improve Please accept our sincere apology for the inconvenience you have experienced Sincerely, Intraday Intraday Coordinator

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Although I have a fondness of your product, simply stating that data cannot be removed from your website is not acceptable or satisfactory, and will be taken under consideration for future purchases.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
After reading the response I'm truly baffled at how incompetent this company truly isThis is not the first time I have ordered from you so I know full well that you do use a reputable shipper like *** as that is who was used in the past when I ordered my business cards and was given a tracking number and received my items without any problemsSo stating that it is due to my location is nothing more than a lieIf it is an issue for you to ship here now then you should not have allowed me to make the purchaseWith regards to the overnight shipping that is not my problem that you do not do overnight shipping as you need to figure it outThe date given to me is a promised date as stated by your companyAlso as shown in the photo that I have attached it states that you do day shippingSo that is what I should have expected to get with the re orderNot you resending it through the same carrier that is clearly as incompetent as vistaprint isSo by sending the items through them again is already setting you up for failure once more
Regards,
*** ***

Dear ***,We received your Revdex.com complaint regarding your web builder.We sincerely apologize for the problems you encountered while doing business with us and we certainly understand your frustration as you have vested your time to have this issue resolved.A review of your account
reveals that your website is still pointing to Wix.com Although the domain name has expired, we found that your website is still active and accessible at: *** We cannot determine how long your website will be active, as a result, we highly recommend that your register your domain name with Wix.com or any other registrar of your choice as soon as possible.To register your domain name, you are required to provide the Authorization code, also called an "Auth Code" or "EPP Key" to the desired registrar Vistaprint had sent this code to your inbox when you had purchased your domain name If you are unable to locate this code after checking your inbox, including your Junk or Spam folders, please contact us for further assistance.A voicemail was left providing the contact information for direct support.Again, we sincerely apologize for any inconvenience or disappointment that you have experienced. Sincerely,IntradayIntraday Coordinator

Dear ***,Thank you for contacting Vistaprint regarding the issue with your Website. I understand how frustrating this is for you and I sincerely apologize for the inconveniences causedVistaprint will take full responsibility for these inconveniences.From your complaint I understand
that your Website is not functional and your customers are not able to utilize the contact page to request your services.Our engineers and technicians are aware of the issue and are working assiduously to have the issue resolvedI did some checks and I observed that a the Website service was being offered to you with no charges up until 10/29/when an automatic charge was taken from your Credit CardSince then that amount has been refunded to you and an additional free month for November was activated on the Website. As soon as the issue is resolved we will contact you and inform you of the sameAgain we apologize for the inconveniences.Sincerely, IntradayIntraday Coordinator***

Dear ***, I have received your complaint as it relates to the Business Cards and I truly apologize for the experience. As per our conversation earlier, I have processed a free replacement order for the updated Business CardFor confirmation, your replacement order number is:
*** and is scheduled to arrive by March 21, Again, I apologize for any inconvenience or confusion caused by the experienceSincerely, Intraday Intraday Coordinator

Dear ***,Thank you for your recent Vistaprint orders.We sincerely apologize for the experience you had with our company regarding your two Mailing Services orders.The situation you encountered was not a typical Vistaprint experience Additionally, we would like to assure you that we
will do everything we can to ensure that the technical issues with your order as well as the experience you had with Customer Service does not reoccur.As per your request, we will be covering the cost you incurred of having to fulfill your order through ***Two checks have been made out to you, in the amounts of $ and $These checks should arrive in the mail within 3-weeks from today's date.Again we apologize for any inconvenience caused by this issue and we look forward to better assisting you in the future. Sincerely, IntradayIntraday Coordinator***

Hi ***, Thank you for contacting Vistaprint in reference to your order number: *** Upon checking the details of your order, we realize that there was no tracking available for your orderThis is a result of your location and the type of shipper we have that ships to your
area We do value your feedback and will pass it on to the relevant team so they can consider using a different shipper in the future However, this is not something that will be instant and may take time to be implemented if considered by the relevant authorities Unfortunately, we will not be able to send another replacement order with an overnight shipping as requested as we do not offer overnight services Your order has been refunded in full for the disputed amountThere is still time for the replacement order to be delivered as this order is due on the 23rd of February If this due date has passed and you haven’t received your order, please feel free to reach out to us Thank you for choosing Vistaprint, have a wonderful day Intraday Intraday Coordinator 1-***