Laz Parking

LAZ Parking will tell you anything in order to get your business! However, they are not qualified to drive 2019 or newer manual transmission vehicles and they are not honest enough to admit it.

LAZ Parking ruined the transmission of my brand new 2019 VW Autobahn and then had the audacity to blame me for not knowing how to drive a manual transmission vehicle, which I have driven for many years and had driven the new VW Autobahn for over 1,000 miles!

It's unfortunate that out-of-town travelers are prey for these vultures!

One star is a compliment to LAZ Parking! A rating of NEGATIVE stars would be more accurate!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards [redacted] *** Notice # [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all it is [redacted] , not Mrand if you had taken more than seconds to generate an automated response to my complaint you probably would have noticed thatI repeat that this is an outrageous policy and I would like my $returnedThis information is printed on the ticket? Right, because everyone thoroughly reads their parking garage ticketYou are a multi-million dollar company and I am discovering whyThis is a horrible policy meant to swindle people out of their moneyPlease return my payment now Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Our CSR Supervisor [redacted] will contact customer to obtain vehicle information

Hello,Parking fee notice # [redacted] , has been cleared and all related fees have been waivedUnfortunately, we cannot submit payment for time spent resolving this issueThank you

Complaint: [redacted] I am rejecting this response because: That is not a professional responseThey just want to argue that they are in the right when they purposely have someone sitting in the lot waiting to boot your car at exactly hoursThey don't even wait that long sometimesThen they charge you more for the parkingHow is it an inconvenience to receive the difference prior to leaving the parking lot when you have to pay more to have the boot removed or you get towed at your own expenseThey are baiting people and profiting from them knowing they aren't going to be able to pay more if they are at court because you have to stay until you are excused by the judgeYou cannot say excuse me judge I'm sorry you are taking so longI need to be excused to pay the parking meter LAZ parking is praying on peopleIt needs to stop Regards, [redacted]

Better Business Bureau: I have reviewed the response **de by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Issue no [redacted] I spoke with someone on the phone who basically said it is in your company's right to determine who is staying too long and, therefore would be ticketed as an employee just because of parking trends.] Regards, [redacted] ***

Hello, Thank you for taking the time to submit your complaintIt is regretful that your family member had a bad experience at one of our locationsIn order to better assist you with this complaint we will need further information from youCould you please provide more details regarding the location in which your sister-in-law parked? We would also need a copy of the receipt for the transaction in question, as well Your help would be greatly appreciatedThank you, [redacted] ***LAZ Parkingl***@lazparking.com

Dear [redacted] Please accept our sincerest apologies for the inconvenience you may have experienced with respect to your parking permit issuanceAt LAZ Parking, we take pride in ensuring our customers’ satisfactionUpon thorough review of the situation, we narrowed the cause to an accidental double booking of your assigned parking spaceAs a testament to our commitment for perfection, we have taken steps to ensure that no other applicants will have permits assigned to your parking spaceWe deeply value your relationship with LAZ Parking and are committed to providing you with the highest level of service simply because our customers deserve the very bestIf you have any further questions or comments regarding this matter, please feel free to discuss it with us at [redacted] Yours in service, Ricardo C [redacted] Customer Service Manager NYCHA project

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have paid for a spaceThis is unacceptable and an unfair policyshould the same instance happen at another lot iea municipal lot the vehicle will be ticketed yet once proof of payment has been verified the ticket is resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer HereBoth of the body shops I took my car to mentioned that it will take days to repairI was told that they will need to re-paint the entire bumper which also needs to dry properlyThis is not fair, your employee caused the damage to my car and I should not have to pay one penny out of my pocket for the repairs nor have to pay for a car rental during the repairs in order for my wife to get to workThis is also costing me my valuable personal time and effort In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for the inconvenienceIt appears there was an error made when processing your original appealWe will take the necessary steps to clear the parking fee notice and void all related fees Please let me know if you have any questions or concerns Thank you, [redacted] ***LAZ Parking (858) 587-ext***

Hello, On 1/*/ [redacted] used our facility and took over a 1/hour to leave the building after he paid his parking feeWe have signs posted at each Pay Station stating our exit policy: " You must pay when ready to exit the building"Also, a disclaimer is printed on each ticket issued which states: " Pay only when ready to exitExit within Minutes of paying or Additional charges will apply"This policy was put in places to prevent customers from paying early and heading to the various shops and restaurants in the buildingThis was a major issue in the pastWe are contractually obligated by the Port Authority of NY/NJ (our Client) to enforce this policyPictures of the signage and ticket disclaimer can be provided upon requestThank you, Nelson R [redacted] LAZ Parking

I received complaint # [redacted] from your office on Tuesday, January 03, LAZ Parking is committed to providing outstanding customer service, and we want our customers to consistently be 100% satisfied with their experiencein this case, however, the complaint doesn't include facts critical to fully explaining the situationIt is my hope that this letter will provide the additional facts necessary to resolve and close this complaint.Attached you will find a picture of the sign stationed very visibly in the entrance lane of the parking garage at the center of this complaintThis sign measures approximately feet tall by 2% feet wide and, as you can see, clearly states the operating hours of the garage as well as the fact that no cars will be released after closingFurther, it makes clear that overnight charges will apply when the customer does finally exit the garage.The Operations Manager responsible for this garage spoke to this customer after she reached out to our home officeDuring this conversation, she acknowledged she had not seen the sign when she entered the garageHowever, she must have seen it when she returned after-hours to retrieve her vehicle since the after hours number she references in her complaint is found at the bottom of the same sign.While I certainly regret that the customer didn't see the sign when she arrived at the garage and was thus unable to retrieve her vehicle until the next day, our operating hours are clearly visible at the garage entrance as is our policy regarding when vehicles may be retrievedWhile this situation was clearly not the result of any negligence or it will on our part, our Operations Manager continues to work with this customer to try to find a mutually-agreeable outcomeThank you for the opportunity to respond to this complaintShould you require : any further details, please do not hesitate to contact me.Sincerely,Christopher LRegional Vice President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

The attendant mistakenly took paymentWe have emailed the customer and provided a full refundSee email below: Good afternoon [redacted] ***, Thank you for providing us your feedback about your recent visit at [redacted] ***I am deeply sorry to hear about the transaction that took placeAs a company, we pride ourselves on providing our customers with exceptional customer service and integrityI am disappointed to hear about your negative experienceI am taking your concerns very seriously, and we have already spoken with our team memberPlease trust that it was a misunderstanding on our behalf and we never intended to mislead youI have contacted our accounting team to provide you a full refund of the parking charge of $Please allow 10-days to receive the checkPlease let me know if there is anything you would like to discussI hope you have a Happy Holiday Season!

We apologize for the inconvenience It appears there was an error made when processing your original appealWe will take the necessary steps to clear the parking fee notice and void all related fees Please let me know if you have any questions or concerns Thank you, [redacted] LAZ Parking (858) 587-ext***

Hello,After reviewing the customers complaint, LAZ Parking has found that the rates for parking are posted at the locationIf a customer wishes not to park in the garage after pulling into the driveway they are given the opportunity of exiting the garage, free of charge, by exiting within the posted minute grace periodIf a customer exceeds the minute grace period they are subject to the posted rate We have attached pictures of the posted signs, for your review Please feel free to reach out with any questions or concernsThank you, [redacted] ***LAZ Parking Portfolio Manager - SD Commercial

Hello, [redacted] LAZ Parking has reviewed your appeal of parking fee notice # [redacted] issued to your vehicle with plate number [redacted] LAZ Parking has determined that the parking fee notice will be cleared and all related fees will be waived Please feel free to reach out to us, should you have any further questions or concerns Thank you, [redacted] LAZ Parking (858) 587-