Laz Parking

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
 
The records for LAZ Parking show that an appeal was submitted for notice #[redacted] on 6/4/16. A response, approving the appeal, was submitted on 6/6/16. When the appeal was approved the parking fee notice was voided and all related fees...

were waived. An emailed response was sent to the email address provided with the appeal.
LAZ Parking would like to note that all of our locations contain signs stating that the lot may be used for public parking, in addition to our signs stating that the parking is paid parking and also displaying rates.
Please feel free to contact us with any further questions or concerns.
Thank you,
 
[redacted]
LAZ Parking
[redacted]

Hello, On 1/*/2016 [redacted] used our facility and took over a 1/2 hour to leave the building after he paid his parking fee. We have signs posted at each Pay Station stating our exit policy: " You must pay when ready to exit the building". Also, a disclaimer is printed on each...

ticket issued which states: " Pay only when ready to exit. Exit within 15 Minutes of paying or Additional charges will apply". This policy was put in places to prevent customers from paying early and heading to the various shops and restaurants in the building. This was a major issue in the past. We are contractually obligated by the Port Authority of NY/NJ (our Client) to enforce this policy. Pictures of the signage and ticket disclaimer can be provided upon request. Thank you, Nelson R[redacted] LAZ Parking

Good Morning, This is in regards to ID #[redacted] I continue to get letters, and phone calls despite this being replied to and handled. 1.       We replied to Revdex.com2.       We performed the refund on the first request from the guest3.      ...

The guest received the refund a day after contacting Revdex.com4.       We provided the refund within reasonable practice, communication, and within our ability/standardsI need to know if this has been handled. Thank you, Justin [redacted]Sr. Project Manager, Cincinnati

Dear [redacted] Please accept our sincerest apologies for the inconvenience you may have experienced with respect to your parking permit issuance. At LAZ Parking, we take pride in ensuring our customers’ satisfaction. Upon thorough review of the situation, we narrowed the cause to an accidental...

double booking of your assigned parking space. As a testament to our commitment for perfection, we have taken steps to ensure that no other applicants will have permits assigned to your parking space. We deeply value your relationship with LAZ Parking and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at [redacted] Yours in service, Ricardo C[redacted] Customer Service Manager NYCHA project

Good Morning,
This is in response to consumer complaint # [redacted].
The customer, [redacted], had a defective parking access device which had to be replaced. The parking access device was replaced several times this summer but was not functioning because it had been installed incorrectly each time.
It was finally corrected mid-September when the parking access device was replaced again for the last time. The customer was contacted and she confirmed that everything was functioning properly. The issue of the access device being installed incorrectly was resolved by further training the employee.
We had requested the customer to make a response to the Revdex.com indicating that the problem had been resolved but the customer did not want to submit the updated information as she believed and stated that there is “no need” to report it.
Thank you for your time.
Raul R[redacted]
Regional Controller
LAZ Parking
1125 15th Street NW
Suite 400
Washington, DC 20005
###-###-#### Main
###-###-#### Direct
For online access to your account and online bill pay at LazParking.com, please contact [email protected].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have paid for a space. This is unacceptable and an unfair policy. should the same instance happen at another lot ie. a municipal lot the vehicle will be ticketed yet once proof of payment has been verified the ticket is resolved. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The attendant mistakenly took payment. We have emailed the customer and provided a full refund. See email below:
Good afternoon [redacted],
face="Calibri" size="3"> 
Thank you for providing us your feedback about your recent visit at [redacted]. I am deeply sorry to hear about the transaction that took place. As a company, we pride ourselves on providing our customers with exceptional customer service and integrity. I am disappointed to hear about your negative experience. I am taking your concerns very seriously, and we have already spoken with our team member. Please trust that it was a misunderstanding on our behalf and we never intended to mislead you. I have contacted our accounting team to provide you a full refund of the parking charge of $41.50. Please allow 10-14 days to receive the check. Please let me know if there is anything you would like to discuss. I hope you have a Happy Holiday Season!

Hello,
Parking fee notice #[redacted], has been cleared and all related fees have been waived. Unfortunately, we cannot submit payment for time spent resolving this issue.
 
Thank you.

The spaces in question are PERMIT SPACE ONLY. These spaces have been paid by permit holders. As a courtesy, we allowed regular customers to use those spaces after 10am.  Therefore, payments need to be made at the pay station.

We apologize for the inconvenience.
 
It appears there was an error made when processing your original appeal. We will take the necessary steps to clear the parking fee notice and void all related fees.
 
Please let me know if you have any questions or concerns....

 
Thank you,
 
[redacted]
LAZ Parking
(858) 587-8888 ext. [redacted]

Complaint: [redacted]
I am rejecting this response because: I was charged $8, then an additional $42.89. I could have very easily paid the $4 more for all day since I had already paid more than half of the $12 day rate. Instead they have someone waiting in the parking lot so they can slap a boot on your car and make you pay to take it off or have you towed costing you even more. This business is ripping off people and they shouldn't be getting away with it. You go to a parking garage or airport and you pay at the end because you know how long you parked there. LAZ wants you to guess, they are pretty sure you'll lose track of time so they can hijack your vehicle and make you pay 10 times more than an extra $4. 
Regards,
[redacted]

Good Afternoon, Jamie.
 
We have received the complaint, that you have submitted, in regards to Parking Fee Notice #[redacted] . We have taken your appeal into consideration and LAZ Parking has decided to void parking fee notice #[redacted], in full, and...

waive all related fees.  
To clarify, LAZ Parking does monitor the Shops at La Jolla Village parking lot to ensure not only that the parkers do not stay over the allotted time but also to ensure that vehicles parked in the lot belong to customers shopping at the center, only during the time that they are shopping at Shops at La Jolla Village Center.
 
Please feel free to contact us, with any questions or concerns.
 
Thank you,
 
[redacted]
LAZ Parking
[redacted]

LAZ Parking has reviewed this complaint, and our records indicate that on 6/**/17 claims administrator Jose M[redacted] reached out and indicated we were accepting liability of your claim, and requested you provide two estimates, from the body shop of your choice, to repair the vehicle. Once we receive...

those estimates we can further research and resolve your claim. Per the letter your were sent, those estimates should be forwarded to [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer HereBoth of the body shops I took my car to mentioned that it will take 3 days to repair. I was told that they will need to re-paint the entire bumper which also needs to dry properly. This is not fair, your employee caused the damage to my car and I should not have to pay one penny out of my pocket for the repairs nor have to pay for a car rental during the repairs in order for my wife to get to work. This is also costing me my valuable personal time and effort.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have received the complaint filed with the Revdex.com from [redacted] regarding a claim for damage to his vehicle on July 7, 2014. 
Mr. [redacted] claims that we  refused to...

repair the damage to his vehicle.  Mr. [redacted] filed his complaint with your organization before the results of our investigation
were concluded, and in fact we did pay for the repairs to his vehicle.  Mr. [redacted] has been completely reimbursed for the damages and has our sincere apologies
 for the inconvenience.
 
Due to a clerical error, we did not respond to your request for comment on time, but I do hope you are able to take our excellent track record of responses into consideration
and adjust our Revdex.com score accordingly. 
 
Please feel free to contact me should you have any questions or concerns.  Thank you for your time and consideration,
 
[redacted]
|General Manager– San Diego


Sunset Parking Service | LAZ Parking


PO Box 928543 | San Diego | California | 92192 | o858.587.8888 x[redacted]| f858.587.8881


[redacted]@lazparking.com

Good Afternoon,
 
Thank you for taking the time to contact us in regard to the parking fee notice that has been issued to your vehicle.
 
You stated in your complaint that you do have receipt as proof of payment. Please respond to my email at
href="mailto:[redacted]">[redacted] with the copy of the receipt and be sure to include your license plate number so that we may process the parking fee notice as void.
 
We apologize for the inconvenience.
 
Thank you,
 
[redacted]
LAZ Parking
Assistant Portfolio Manager - La Jolla/Promenade

The parking citation I recieved makes absolutely little sense, and I don't  believe I should have to pay it based on the cricumstances.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has ONLY BEEN PARTIALLY resolved because:

Good:-They did issue a credit to my card for the 2nd chargeBad:-They still have yet to show a time-stamped email as proof they actually sent a renewal reminder. They only have a internal record, which may or may not be complete.-They still do not acknowledge the practice of backdating my permit 2 weeks, yet continuing to hold me responsible for not have a permit for those 2 weeks, so the 1st ticket charge is also invalid.-The above responses suggest to me that they will continue to do this to other people, since there is actually no apology or admittance of customer mistreatment. In particular the practice of quickly giving a customer a 2nd ticket before they even have a chance to renew, and also backdating a renewed permit but still holding tickets for lack of permit as valid and payable. Incorrect:-The charge went up to $45 during the time of this conversation, so they did refund me $45 for the 2nd ticket (not $35).
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]