Laz Parking

Good Afternoon, [redacted].
 
Thank you for reaching out to us, regarding your concerns about Parking Fee Notice #[redacted]. The notice, issued on 12/10/14, was issued by our attendant #[redacted], for "Failure to Pay Posted Rate."
 
After reviewing your appeal, LAZ...

Parking has made the decision to void parking fee notice #[redacted], in full, and waive all related fees. We have addressed this issue with the location manager and he is aware that there were technical issues with the pay station at the Cass St. location, on the date in question. 
We apologize for any inconvenience this may have caused.
 
Please feel free to contact me, directly, should you have any questions or concerns.
 
Thank you,
 
[redacted]
LAZ Parking
[redacted]

Hello,The vehicle in question was issued a parking fee notice because it did not abide by the rules of the location. The vehicle was parked in a space that is clearly designated as Reserved parking space for a business that purchases the space, on a monthly basis. The fee that was incurred is a penalty for parking in a space where it was unauthorized to park.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all it is [redacted], not Mr. and if you had taken more than 15 seconds to generate an automated response to my complaint you probably would have noticed that. I repeat that this is an outrageous policy and I would like my $25 returned. This information is printed on the ticket? Right, because everyone thoroughly reads their parking garage ticket. You are a multi-million dollar company and I am discovering why. This is a horrible policy meant to swindle people out of their money. Please return my payment now.
Sincerely,
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
That is not a professional response. They just want to argue that they are in the right when they purposely have someone sitting in the lot waiting to boot your car at exactly 2 hours. They don't even wait that long sometimes. Then they charge you more for the parking. How is it an inconvenience to receive the difference prior to leaving the parking lot when you have to pay more to have the boot removed or you get towed at your own expense. They are baiting people and profiting from them knowing they aren't going to be able to pay more if they are at court because you have to stay until you are excused by the judge. You cannot say excuse me judge I'm sorry you are taking so long. I need to be excused to pay the parking meter.  LAZ parking is praying on people. It needs to stop.
Regards,
[redacted]

This company handles valet parking for the Cambria hotel nearby. My brand new car was returned the next day with multiple door dents. I filed a claim. They conducted an "investigation," which was meaningless and was a complete sham. They falsely claimed that the damage was pre-existing so that they would not have to pay for the damage they caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Afternoon, [redacted]. I apologize for the delayed response to your complaint. LAZ Parking has reviewed all submitted infor**tion for parking fee notice #[redacted] and found that the parking fee notice is valid. The vehicle in question was parked in spaces designated for customers of the UTC Shopping Center, only while shopping. Although the parking fee notice was found to be valid, LAZ Parking has decided to clear notice #[redacted], in good faith. In the future, please be sure to park in spaces that are designated for UTC Shopping Center employees only, as we will not be clearing any additional notices. Please feel free to contact us with any questions or concerns. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Afternoon, LAZ Parking manages the permitting operations on behalf of the New York City Housing Authority (NYCHA). This means we provide the permits, customer service, and a small enforcement team for NYCHA developments throughout the 5 boroughs, but that we have to follow and enforce NYCHA's...

rules. These rules are available at the website [redacted], and are signed off on by every application prior to being approved for a permit. NYCHA offers permits that exist in a one year cycle from May [redacted] - April [redacted] of the following year. Because of NYCHA's significantly under market parking rates, many people choose to sign up outside of those parameters, but are still consenting to them as is depicted in documentation provided. For this reason we can not request a refund from NYCHA for what you have indicated, but we apologize if this is found to be unsatisfactory. I would encourage you to review the rules and regulations agreed to at the website referenced above, and I think you will find that we acted as they are laid out.

My car was released to a LAZ Parking attendant at a "valet only" hotel in downtown Nashville. It was the [redacted] by [redacted] downtown. My car was placed in an off property leased unattended lot across the street from the hotel. The LAZ employee did not lock my car and someone before the next morning entered our car and took a small amount of cash that was hidden in the center console, a [redacted] knife, also hidden in the center console, a [redacted] hunting jacket, and my sons [redacted] winter coat. The knife was a birthday gift to me and the coats were Christmas gifts from family members. I do not have the original receipts but have provided the replacement costs for these nearly new items.

For a company to turn their backs on me, their customer, is wrong and disrespectful. All I am asking for is to be compensated for your actions of your negligent employee. I hope we can resolve this and not have to involve the hotel or the [redacted] corporation. I know that LAZ is contracted by the [redacted] and from my conversations with the GM at the [redacted], he fully expected for LAZ Parking to take care of this unfortunate mistake and theft of property.

If anyone has other recommendations on how to resolve this, please let me know. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have sent both estimates to Jose M[redacted] My issue is that they do not want to pay for a car rental during the repairs. My wife uses our only car (which LAZ parking damaged) to drive to work which is a 45 minutes commute to Darien, CT and mass transit is not an option. I feel that we should not be responsible for paying for the car rental out of our own pocket when it was LAZ parking that was solely responsible for the damage. They have also advised me to put in a claim with my own car insurance which will in turn increase my future auto insurance rates for a damage me nor my wife caused to our car.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

All of our pay stations are set up to provide change. At times, if the unit has been used numerous time we might run out of change and a refund ticket is printed. Please send me your refund ticket to [redacted] and I will process your refund. Thanks,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:It took three days for the company to reset the card, which is a problem. My primary issue is that the manager at the Chevy Chase location was extremely rude and unprofessional and I would like an apology.
Regards,
[redacted]

Our CSR Supervisor [redacted] will contact customer to obtain vehicle information.

Good Afternoon,
 
We sincerely apologize for the delayed response to your refund request.
 
We will gladly refund the 2nd charge to your account if you could please provide your mailing information, along with your full...

name, so that we may submit a refund check. I realize that you have submitted your information along with your complaint; however, we would like to make sure that we are sending the refund to the correct address.  
You may submit your information directly to my email at [redacted]
 
Thank you for your patience.
 
[redacted]
LAZ Parking
Assistant Portfolio Manager - La Jolla/Promenade
[redacted]

Hello, [redacted].
 
LAZ Parking would like to request that you please provide the "Issue Number" listed on the Parking Fee Notice so that we **y further review your complaint.
 
Thank you for your help.
 
[redacted]...

[redacted]

Good Afternoon, My apologies that you did not receive a response via email. We normally have a 24 hour turnaround for email, so I wanted to verify that you have that correct email address of [redacted]. In response to your complaint regarding NYCHA's rate structure, I do understand...

your frustration, but we have been very transparent in NYCHA's permitting rates, rules, and permit cycle. The expiration date of April [redacted], 2017 for all permits purchased prior to March [redacted], 2017 was available online, through all written correspondence, and in multiple places when the permit was purchased. NYCHA issues permits for a yearly cycle only - should you wish to keep your parking from May [redacted], 2017 - April [redacted], 2018 you will be required to renew. Should you not wish to renew for the 2017/2018 cycle you certainly have that right, but we hope you continue to park with NYCHA/LAZ Parking.

I received complaint #[redacted] from your office on Tuesday, January 03, 2017. LAZ Parking is committed to providing outstanding customer service, and we want our customers to consistently be 100% satisfied with their experience. in this case, however, the complaint doesn't include facts critical to...

fully explaining the situation. It is my hope that this letter will provide the additional facts necessary to resolve and close this complaint.Attached you will find a picture of the sign stationed very visibly in the entrance lane of the parking garage at the center of this complaint. This sign measures approximately 4 feet tall by 2% feet wide and, as you can see, clearly states the operating hours of the garage as well as the fact that no cars will be released after closing. Further, it makes clear that overnight charges will apply when the customer does finally exit the garage.The Operations Manager responsible for this garage spoke to this customer after she reached out to our home office. During this conversation, she acknowledged she had not seen the sign when she entered the garage. However, she must have seen it when she returned after-hours to retrieve her vehicle since the after hours number she references in her complaint is found at the bottom of the same sign.While I certainly regret that the customer didn't see the sign when she arrived at  the garage and was thus unable to retrieve her vehicle until the next day, our operating hours are clearly visible at the garage entrance as is our policy regarding when vehicles may be retrieved. While this situation was clearly not the result of any negligence or it will on our part, our Operations Manager continues to work with this customer to try to find a mutually-agreeable outcome. Thank you for the opportunity to respond to this complaint. Should you require : any further details, please do not hesitate to contact me.Sincerely,Christopher L. Regional Vice President

I have contacted the complainant and informed her that we have added a second sign at the entrance of the garage since her complaint date. She was very happy to hear...

that we already notice the issue and had it corrected. I apologized for the delay in respond to the her dispute and gave her my cell number and email for any future issue or questions. 
We are processing a refund of the total payment made, $40.00. We felt a full refund was due because of the bad placement of the first rate sign and untimely response to her report. 
I have attached one photos. this is of the rate sign that was posted on the entrance machine where the guest pulls a ticket or enters credit card. Since the install date of this new equipment we found that drivers have a hard time of seeing this sign due to its low placement. The second sign has been posted on the wall to the right of an incoming car. It is viewable through the windshield of a car sitting at the entrance gate.