Laz Parking

Hello,After reviewing the customers complaint, LAZ Parking has found that the rates for parking are posted at the location. If a customer wishes not to park in the garage after pulling into the driveway they are given the opportunity of exiting the garage, free of charge, by exiting within the...

posted 10 minute grace period. If a customer exceeds the 10 minute grace period they are subject to the posted rate.  We have attached pictures of the posted signs, for your review.  Please feel free to reach out with any questions or concerns. Thank you, [redacted]LAZ Parking Portfolio Manager - SD Commercial

Good morning. I am just now seeing this complaint, as it was addressed to “[redacted]” at [redacted]. I do not have an office in that building, so it took some time for the complaint and reminder to get to me. I researched this complaint, and it seems that Ms. [redacted] applied...

for monthly parking and was charged, but never picked up her monthly pass. Her [redacted] was refunded for the full $130 on January 23 2018, and her account was closed. The refund detail is below:  [redacted]General ManagerLaz Parking###-###-####

Hello, [redacted].
LAZ Parking has reviewed your appeal of parking fee notice #[redacted] issued to your vehicle with plate number [redacted]. LAZ Parking has determined that the parking fee notice will be cleared and all related fees will be waived.
 
Please feel free to reach out to us,...

should you have any further questions or concerns.
 
Thank you,
 
[redacted]
LAZ Parking
(858) 587-8888

We apologize for the inconvenience. It appears there was an error made when processing your original appeal. We will take the necessary steps to clear the parking fee notice and void all related fees.  Please let me know if you have any questions or concerns.  Thank you, [redacted]...

[redacted]LAZ Parking (858) 587-8888 ext. [redacted]

Hello,
 
The records for LAZ Parking show that an appeal was submitted for notice #[redacted] on 6/4/16. A response, approving the appeal, was submitted on 6/6/16. When the appeal was approved the parking fee notice was voided and all related fees were waived. An emailed response...

was sent to the email address provided with the appeal.
LAZ Parking would like to note that all of our locations contain signs stating that the lot may be used for public parking, in addition to our signs stating that the parking is paid parking and also displaying rates.
Please feel free to contact us with any further questions or concerns.
Thank you,
 
[redacted]
LAZ Parking
[redacted]

Good Afternoon, [redacted]. Please provide us with your parking fee notice number or license plate number so that we may properly process your appeal.  Thank you for you assistance in this matter. [redacted] LAZ Parking(858) 587-8888

LAZ parking has received and reviewed complaint #[redacted], in detail. After reviewing the complaint, LAZ Parking has determined that [redacted] had not been charged incorrectly and we cannot refund the amount that was charged to her credit card. We...

have attached a screenshot of the transaction in question as well as pictures of the signs that were posted at the time that the transaction happened.
Please feel free to contact us, should you have any questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has ONLY BEEN PARTIALLY resolved because:

Good:
-They did issue a credit to my card for the 2nd charge
Bad:
-They still have yet to show a time-stamped email as proof they actually sent a renewal reminder. They only have a internal record, which may or may not be complete.
-They still do not acknowledge the practice of backdating my permit 2 weeks, yet continuing to hold me responsible for not have a permit for those 2 weeks, so the 1st ticket charge is also invalid.
-The above responses suggest to me that they will continue to do this to other people, since there is actually no apology or admittance of customer mistreatment. In particular the practice of quickly giving a customer a 2nd ticket before they even have a chance to renew, and also backdating a renewed permit but still holding tickets for lack of permit as valid and payable.
Incorrect:
-The charge went up to $45 during the time of this conversation, so they did refund me $45 for the 2nd ticket (not $35).
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The Parking Rules and regulations agreed to by the customer at the time of purchase and renewal of the permit state that a current permit must be displayed at all times. Customers receive a copy of these rules and they are available on the website. Enforcement agents have no access to the...

customer’s account information. They visually inspect each permit displayed on the vehicle. They will issue notices to vehicles that are displaying an  expired permit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The previous signs have not been removed, which is apparent by the photo I attached to this response, as is the same photo from when the ticket was issued. I will gladly abide by the 10:30 am rule on the 4th level, but I ask to please pardon this ticket, as I was unaware of this policy, by the conflicting signs. Any ticket henceforth will be completely justified. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I...

cannot say the matter has been resolved yet. I sent a scan of the refund ticket to LAZ Parking to the email noted in the response. It really will not be resolved until I actually get the refund. I understand that may take longer than the days you have allotted to hear back from me. If your policy is to close the complaint that is fine. I can always open a new one if there are further issues.I have reviewed the response made by the business in reference to complaint ID [redacted], and if they supply the refund I will be satisfied. I do think they need to evaluate the way they do refunds. They now say for this one they will accept the scan but did not mention any real change in way they deal with them going forward.
Sincerely,
[redacted]

Thank you for the acknowledgement. I will stay tuned for the formal dismissal of the notice, and payment of my time spent on this matter which currently stands at 4.25 hours. Assuming there is no further need for follow up from me, you can send a $212.50 check in my name, [redacted], to the following address:[redacted] [redacted] CA [redacted]Regards,[redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello, Thank you for taking the time to submit your complaint. It is regretful that your family member had a bad experience at one of our locations. In order to better assist you with this complaint we will need further information from you. Could you please provide more details regarding the...

location in which your sister-in-law parked? We would also need a copy of the receipt for the transaction in question, as well.  Your help would be greatly appreciated. Thank you, [redacted]LAZ Parkingl[redacted]@lazparking.com

Hello, [redacted].
LAZ Parking has reviewed your appeal of parking fee notice #[redacted] issued to your vehicle with plate number [redacted]. LAZ Parking has determined that the parking fee notice will be cleared and all related fees will be waived....


 
Please feel free to reach out to us, should you have any further questions or concerns.
 
Thank you,
 
[redacted]
LAZ Parking
(858) 587-8888

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The pictures that you have provided do not represent the signs that were posted on 2/24/16.  Pictures of the sign that was posted outside of your parking structure on 2/24/16 are attached. The addition of "Exit Before 6PM" to the new sign that you have enclosed clarifies the "Early Bird Special" details.]
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response **de by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Issue no. [redacted] I spoke with someone on the phone who basically said it is in your company's right to determine who is  staying too long and, therefore would be ticketed as an employee just because of parking trends.]
Regards,
[redacted]

Unfortunately, patrons HOPE to get away with paying the least amount. Your inconvenience could have easily been avoided by selecting to pay the full amount in the beginning, which was available to you. Parking is a business that is no different than any other in that if you want $10 of gas you get $10 of gas, you can't pump $10 and pay $5 and then come back later and say I'll pay the difference now...

Hello,Parking fee notice #[redacted], has been cleared and all related fees have been waived. Unfortunately, we cannot submit payment for time spent resolving this issue. Thank you.

Hello,
The vehicle in question was issued a parking fee notice because it did not abide by the rules of the location. The vehicle was parked in a space that is clearly designated as Reserved parking space for a business that purchases the space, on a monthly basis. The fee that was incurred is a penalty for parking in a space where it was unauthorized to park.
 
Thank you.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
[redacted] Notice # [redacted]