Laz Parking

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response is false.1) Monthly Invoice were never mailed through regular mail at the same address as the Lien was mailed. 2) Lien Process was not initiated on February *** after payments were missedHowever, an unfiled Lien (as per the DMV records) was mailed as a threat - which is a violation of section of the FDCA.3) The Laz Parking employee responding to this complaint called us at 7pm on a private line but did not identify himself except as "*** ***'s Boss - he only mumbled his name, and spoke threateningly. 4) We never tried to negotiate a reduced amount to pay with *** ***, however, the amounts billed to us varied substantially from email to phone call. We were forced, in response to the Lien, to send a legal response with a Garageman's Lien request for the account ledger to verify the debt 5) We did receive an on March *** email after we were forced to reach out to the regional *** of Laz Parking. It did not address our concerns about the Lien, however. He was unable to provide a contract which he said would not exist.We have requested that proof be provided that the vehicle is still in their possession , and also where they are accepting payments because we were advised that monthly parking bills could no longer be accepted at the facility where the vehicle is stored.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I should be refunded at least from March *** - April ***I contacted Laz/Nycha as soon as I was transferredI was given a safety transferWhen I applied I saw a statement regarding a refund if transfer or move took placeI see now the rules are listed clearer and I believe this is due to the constant issues with these parking lotsJust because you get a lower rate does not mean you are due decent service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com:
I have received a response made from the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I appreciate you reaching out to LAZ Parking, which I firmly
believe is what motivated them to come to a good-faith deal with me Thank you!
Sincerely,
*** ***

To whom it may concern, We at Laz parking take full responsibility for the inconvenience suffered by the customerThere was a problem with the gate relay where the customer would pay but the gate would not raiseIt required multiple service calls to get the matter addressedWe will be
offering the customer an apology and full refund. *** ***General ManagerLaz Parking***

The customer is mistaken, he was charged the correct rate for parking on that day. The rates on the weekends are frequently set as flat rates, and do not change based on the amount of time a customer is parked. Rates are clearly posted at the entrance machine, directly below where a
ticket is issued or a credit card is scanned to enter the garage. Unfortunately it appears the customer did not see it. We are replying to the customer directly to thank them for their feedback, explain how the flat rate process works, and to apologize, but we are not able to issue a refund

To whom it may concern,Laz Parking disputes the veracity of *** ***’s claimThe claimant had a coupon for a competitor’s parking garageOur facility was clearly marked as the Laz brand, both on signage and the ticketThe claimant also declares that we forced him to pay the full day rate,
when he was only there for hoursThe Congress lot, as with most of the open lots in the area, is a flat rate lot, which is posted at the entranceFrom am-midnight, the flat rate, whether you park hour or 12, is $The claimant was also verbally abusive to my staff, while we calmly explained that we do not accept prepaid passes for competitor facilitiesThe fact that, to my knowledge, a facility at Congress street does not exist, only adds to the confusionIn spite of all this, and that we believe we are in the right in this situation, we are willing to refund the $if the complaint is removed.*** ***General ManagerLaz Parking***

Hello,LAZ Parking has followed up with *** ***, regarding complaint #***We have sent him an email informing him that parking fee notice #*** was cleared and all related fees were waivedHis correspondence was originally received on 11/10/14, at which time LAZ Parking cleared
the notice and had sent a letter to *** *** for confirmationI have attached a copy of *** ***, vehicle history, showing that the notice was cleared on 11/10/14.Thank you,*** ***LAZ Parking*** *** ext. ***

Laz Parking provided a courtesy one time exemption by reducing the cost of the ticket to 1/2% of the original priceUnfortunately, we can't void or cancel violations for customer who pays the incorrect space

Customer received a reminder on the *** of the month (August) to update their commuter permitThis particular permit expired on 8/**/16. On September **, customer received a violation (noticed) of $for the usage of an expired hang tag. On 9/**/16, customer received a second
violation (noticed) of $at 9:28am, but payment of permit was received at 9:37amSince payment was received on the same day, a credit will be issued to customer

I parked at a LAZ lot in San Antonio at 321 S. Main for my jury duty summons. I don't dispute that I was there past the 8 hours but there was no way for me to get out. I paid the $20 parking but now for 1 hour past the 8 hours I get a notice I owe $75. If I fail to pay it gets turned over to a collection agency. $75 is excessive considering 8 hours for $20 and the threat of collection agency makes me feel like this is extortion.

">It appears the customer had issues with their
card, the card was reset and the customer was advised that if the problem
continued, they needed to bring the card to the Parking Office for replacement
As far as any other issues mentioned in the complaint, this was not conveyed to
us by the customer- Joseph P***, Operation Manager

*** *** received his first violation on 4/**/for non payment*** *** claimed to have paid his parking space but at time of payment he entered the incorrect space numberSince this was his first offense, *** *** was given a warning and the ticket was voidedOn 8/*/16, 8/*/and 10/*,
*** ***'s vehicle was found on a non paid space, and received violations*** *** claims that he paid the incorrect space and should not pay for violationsOur policy is that all spaces must be paid and non paid spaces will receive a violation.ThanksLaz Parking, Director of Operation

Good Afternoon, Thank you for taking the time to contact us in regard to the parking fee notice that has been issued to your vehicle You stated in your complaint that you do have receipt as proof of paymentPlease respond to my email at *** with the copy of the receipt
and be sure to include your license plate number so that we may process the parking fee notice as void. We apologize for the inconvenience. Thank you, *** ***LAZ Parking Assistant Portfolio Manager - La Jolla/Promenade

Revdex.com:At this time, I have not been contacted by LAZ Parking regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response **de by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Issue no*** I spoke with someone on the phone who basically said it is in your company's right to determine who is staying too long and, therefore would be ticketed as an employee just because of parking trends.]
Regards,
** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello, ** ***. LAZ Parking would like to request that you please provide the "Issue Number" listed on the Parking Fee Notice so that we **y further review your complaint Thank you for your help. *** ***
*** ***
*** *** *** * ** ***

Good Afternoon, We are happy to address any towing concerns you may have by emailing the offending vehicles information to *** or by calling ###-###-#### and pushing option for the enforcement voicemailThese are both monitored 24/by the enforcement team
Additionally, all NYCHA building managers have been empowered to call the tow vendors directly if you have a more urgent concernWe urge you to utilize all resources available to you and we will continue to enforce the boroughs to the best of our abilityRegarding your renewal, your first application did not have a visible registration attached, which is why it was denied and this explanation was emailed to the email on your applicationThe second time you applied it was done correctly and you were approved on 5/*/at 7:53PM which is the same time an email generated asking you to log back in a pay for the permitAt this time we are still waiting for payment to be processed and as soon as this is received your new 2017/permit will go into production and then be mailedI hope this answers your question and have a nice dayAmy A*** Director of Operations

Laz Parking voided his first violation for entering the incorrect number as a courtesy, and was advised at that time at any future similar incidents will result in payable violationsTherefore, the new violations after the courtesy provided by Laz will need to be paid. Thanks,