Laz Parking

[ You should take responsibility for your employees.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I have contacted the complainant and informed her that we have added a second sign at the entrance of the garage since her complaint dateShe was very happy to hear that we already notice the issue and had it correctedI apologized for the delay in respond to the her dispute and gave her my cell number and email for any future issue or questions We are processing a refund of the total payment made, $We felt a full refund was due because of the bad placement of the first rate sign and untimely response to her report I have attached one photosthis is of the rate sign that was posted on the entrance machine where the guest pulls a ticket or enters credit cardSince the install date of this new equipment we found that drivers have a hard time of seeing this sign due to its low placementThe second sign has been posted on the wall to the right of an incoming carIt is viewable through the windshield of a car sitting at the entrance gate

This is in response to consumer complaint # [redacted] The customer, [redacted] ***, had a defective parking access device which had to be replacedThe parking access device was replaced several times this summer but was not functioning because it had been installed incorrectly each time It was finally corrected mid-September when the parking access device was replaced again for the last time The customer was contacted and she confirmed that everything was functioning properlyThe issue of the access device being installed incorrectly was resolved by further training the employee We had requested the customer to make a response to the Revdex.com indicating that the problem had been resolved but the customer did not want to submit the updated information as she believed and stated that there is “no need” to report it Thank you for your time Raul R [redacted] Regional Controller LAZ Parking 15th Street NW Suite Washington, DC ###-###-#### Main ###-###-#### Direct For online access to your account and online bill pay at LazParking.com, please contact [email protected]

Hello, The records for LAZ Parking show that an appeal was submitted for notice # [redacted] on 6/4/A response, approving the appeal, was submitted on 6/6/When the appeal was approved the parking fee notice was voided and all related fees were waivedAn emailed response was sent to the email address provided with the appeal LAZ Parking would like to note that all of our locations contain signs stating that the lot may be used for public parking, in addition to our signs stating that the parking is paid parking and also displaying rates Please feel free to contact us with any further questions or concerns Thank you, [redacted] LAZ Parking [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hello, Parking fee notice # [redacted] , has been cleared and all related fees have been waivedUnfortunately, we cannot submit payment for time spent resolving this issue Thank you

Good Afternoon, Thank you for taking the time to contact us in regard to the parking fee notice that has been issued to your vehicle You stated in your complaint that you do have receipt as proof of paymentPlease respond to my email at href="mailto: [redacted] "> [redacted] with the copy of the receipt and be sure to include your license plate number so that we may process the parking fee notice as void We apologize for the inconvenience Thank you, [redacted] LAZ Parking Assistant Portfolio Manager - La Jolla/Promenade

My car was released to a LAZ Parking attendant at a "valet only" hotel in downtown NashvilleIt was the [redacted] by [redacted] downtownMy car was placed in an off property leased unattended lot across the street from the hotelThe LAZ employee did not lock my car and someone before the next morning entered our car and took a small amount of cash that was hidden in the center console, a [redacted] knife, also hidden in the center console, a [redacted] hunting jacket, and my sons [redacted] winter coatThe knife was a birthday gift to me and the coats were Christmas gifts from family membersI do not have the original receipts but have provided the replacement costs for these nearly new items For a company to turn their backs on me, their customer, is wrong and disrespectfulAll I am asking for is to be compensated for your actions of your negligent employeeI hope we can resolve this and not have to involve the hotel or the [redacted] corporationI know that LAZ is contracted by the [redacted] and from my conversations with the GM at the [redacted] , he fully expected for LAZ Parking to take care of this unfortunate mistake and theft of property If anyone has other recommendations on how to resolve this, please let me knowThank you

The parking citation I recieved makes absolutely little sense, and I don't believe I should have to pay it based on the cricumstances

Good Afternoon, [redacted] Please provide us with your parking fee notice number or license plate number so that we may properly process your appeal Thank you for you assistance in this matter [redacted] *** LAZ Parking(858) 587-

Hello,The vehicle in question was issued a parking fee notice because it did not abide by the rules of the locationThe vehicle was parked in a space that is clearly designated as Reserved parking space for a business that purchases the space, on a monthly basisThe fee that was incurred is a penalty for parking in a space where it was unauthorized to park Thank you

Good Afternoon, We sincerely apologize for the delayed response to your refund request We will gladly refund the 2nd charge to your account if you could please provide your mailing information, along with your full name, so that we may submit a refund checkI realize that you have submitted your information along with your complaint; however, we would like to make sure that we are sending the refund to the correct address You may submit your information directly to my email at [redacted] Thank you for your patience [redacted] LAZ Parking Assistant Portfolio Manager - La Jolla/Promenade [redacted]

The spaces in question are PERMIT SPACE ONLYThese spaces have been paid by permit holdersAs a courtesy, we allowed regular customers to use those spaces after 10am Therefore, payments need to be made at the pay station

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It took three days for the company to reset the card, which is a problemMy primary issue is that the manager at the Chevy Chase location was extremely rude and unprofessional and I would like an apology Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I would like to reopen or expand case *** as I have not been reimbursed by LAZ parking yetOn Monday January 9th I inquired as to when the check would be sentI was informed that they (***) would send an email to accounts payable departmentI have yet to receive a reply or reimbursementThank you for your efforts on my behalf.*** *** Regards,
*** ***

Good Afternoon, *** Thank you for reaching out to us, regarding your concerns about Parking Fee Notice #***The notice, issued on 12/10/14, was issued by our attendant #***, for "Failure to Pay Posted Rate." After reviewing your appeal, LAZ Parking has made the decision to
void parking fee notice #***, in full, and waive all related feesWe have addressed this issue with the location manager and he is aware that there were technical issues with the pay station at the Cass Stlocation, on the date in question. We apologize for any inconvenience this may have caused Please feel free to contact me, directly, should you have any questions or concerns. Thank you, *** ***LAZ Parking *** *** *** ***

Revdex.com:
The company did agree to pay damages, and they haveIt took over a month of calling, complaining and requesting information to get this to happen
Regards,
*** ***

Hello,LAZ Parking has responded to *** *** request for a refundOur local Los Angeles team is now processing a refund for *** *** in the amount of $30.00.Thank you,*** ***LAZ Parking *** ext***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all it is *** *** ***, not Mrand if you had taken more than seconds to generate an automated response to my complaint you probably would have noticed thatI repeat that this is an outrageous policy and I would like my $returnedThis information is printed on the ticket? Right, because everyone thoroughly reads their parking garage ticketYou are a multi-million dollar company and I am discovering whyThis is a horrible policy meant to swindle people out of their moneyPlease return my payment nowSincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***