Laz Parking

The attendant mistakenly took payment. We have emailed the customer and provided a full refund. See email below: Good afternoon [redacted], Thank you for providing us your feedback about your recent visit at [redacted]. I am deeply sorry to hear about the transaction that took place. As a...

company, we pride ourselves on providing our customers with exceptional customer service and integrity. I am disappointed to hear about your negative experience. I am taking your concerns very seriously, and we have already spoken with our team member. Please trust that it was a misunderstanding on our behalf and we never intended to mislead you. I have contacted our accounting team to provide you a full refund of the parking charge of $41.50. Please allow 10-14 days to receive the check. Please let me know if there is anything you would like to discuss. I hope you have a Happy Holiday Season!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],
 
Thank you for reaching out to us, again, regarding your parking fee notice. Unfortunately, we are unable to clear the notice, as your vehicle was not authorized to park in the reserved space, at the 840 6th Ave. parking lot.
 
We apologize for...

the inconvenience. 
[redacted]
LAZ Parking

As stated in our prior response, we would recommend you include a rental quote in your submitted estimates for consideration, but we cannot guarantee it will be approved. If you do not wish to proceed with repairs through LAZ parking, we are happy to deal directly through your insurance provider who should be provided with the contact information of our claims department. Our apologies if this is not satisfactory to you, but it is in line with insurance and industry standards.

I parked in LAZ Lot 331 in Austin, Texas. This lot is a poorly maintained lot, where the lines have faded or are completely missing. I received a $75 ticket (Notice 1000253035)as my car was too far into a second spot (that was also not drawn in). My appeal, strong with picture evidence, was denied by LAZ, who showed me similar pictures showing that there are no lines drawn. How can I get a ticket for not staying in the lines when there are no lines? I filed a complaint with the Revdex.com and am awaiting a response. LAZ has been completely unhelpful. I am frustrated at their system (ticketing some cars but not others; refusing to respond to emails after the initial appeal), lack of customer service, and the overall poor maintenance of their lots. I recommend ridesharing and avoiding all LAZ lots. I have never had a parking ticket or moving violation, and I am very careful not to. Most of all, I am frustrated at having to pay a wrongful parking notice that could potentially hurt my credit if I continue to maintain my appeal of the notice.

My name is [redacted] is started working for Laz in Rice Village on 8/01/2016 & left 4/09/2017 because I had not been properly compensated for the raise I never received back in February 2017 when the cashiering staff all switched over to ambassadors. I was told by my main supervisor [redacted] that he had submitted the request to HR on March 1, 2017 to give me a raise increase to match the other ambassadors. My main supervisor [redacted] showed me the emails from HR stating that "it would take time to be approved & that they didn't think I would quit." I was told that I would be retroactively paid once the raise was approved, but what needed to be approved since it was a raise that was given to all the new ambassador employees. Here it is May 3, 2017 & no I am no longer employed, but I still deserve the pay for the hours that I worked & was not properly compensated for. I have even spoken with HR that hired me & was told to speak with my main supervisor, but I no longer work there. I was a great honest employee I am more than sure if my name was mentioned they would only have positive things to say about me. Nobody wanted to see me leave my daily supervisor [redacted] even offered to give me time off to get a breather and return whenever I was ready, but I just felt unappreciated because I know my main supervisor could have pushed harder for my raise to kick in. But I just want what is owed to me.

My car was released to a LAZ Parking attendant at a "valet only" hotel in downtown Nashville. It was the Doubletree by Hilton downtown. My car was placed in an off property leased unattended lot across the street from the hotel. The LAZ employee did not lock my car and someone before the next morning entered our car and took a small amount of cash that was hidden in the center console, a Benchmade knife, also hidden in the center console, a Beretta hunting jacket, and my sons Northface winter coat. The knife was a birthday gift to me and the coats were Christmas gifts from family members. I do not have the original receipts but have provided the replacement costs for these nearly new items.

For a company to turn their backs on me, their customer, is wrong and disrespectful. All I am asking for is to be compensated for your actions of your negligent employee. I hope we can resolve this and not have to involve the hotel or the Hilton corporation. I know that LAZ is contracted by the Doubletree and from my conversations with the GM at the Doubletree, he fully expected for LAZ Parking to take care of this unfortunate mistake and theft of property.

If anyone has other recommendations on how to resolve this, please let me know. Thank you.

Review: My name is [redacted] I started working at LAZ Parking June ** and left Sunday of July [redacted]. While working with Laz Parking I expressed the urgency that I needed pay stubs to purchase my apartment I took this up with the [redacted] for the district [redacted] and he complied telling me it would be resolved. It's August [redacted]. The only thing i've received is a check for $263. I've worked for Laz parking for over a month including over-time i've worked an estimate of 57 hours and 5 hours overtime. This was never included with my check. I called Laz Parking only to be directed to [redacted] as he did not solve the problem. I've contacted him many a time only to be put on hold and receive a call back days later. This kind of service is truly disgusting it was suppose to be simple summer job but this guy and the company has given me the run around. I'm still owed money that is rightfully mine and, I expect to see it even if I have to bring this to court.Desired Settlement: Direct deposit the money owed with interest, and a apology because this is a form of harassment.

Business

Response:

the last complaint from [redacted] was addressed and he has been paid all money due to him for working with the company – please let me know if you need anything else from me to resolve this.

Review: I was a monthly car parker at LAZ Parking next to [redacted] from July 2014 through March 2015. Despite having corresponded and confirmed with [redacted] at least a month prior that I was moving and would no longer be in need of a parking spot, I was charged for April 2015 for $275. Having immediately noticed the oversight, I emailed [redacted] (with no response), then contacted the garage manager who assured me I would be getting a credit back to my card in the aforementioned amount. When a week passed by, I contacted the garage manager once again who showed me the email he sent to [redacted] (the [redacted] for LAZ), and was reassured again that I would get a credit. After another few weeks passed by, I again emailed [redacted] who answered this time. She apologized and reassured me AGAIN that I would be receiving the credit along with a confirmation email. I never received the credit nor the confirmation email. This was at least two weeks ago. It's not about the money. This business should not be able to operate with financial managers who lie, cheat, steal.Desired Settlement: I want a credit back to my card in the amount of $275 and an apology from LAZ Parking for vicitmizing their customers (and I'm not the only one), and making me take unnecessary and valuable time out of my life to deal with this issue...repeatedly over the course of the last 6 weeks or more.

Review: I mistakenly key in a different number to pay my parking space, instead of 11**, pressed 11**, and paid with my credit card. The payment was debited by the bank . I called Laz parking and spoke to their supervisor, Ms. [redacted] and her staff, [redacted]. Told them it is a human error, proof of payment is available yet I was fined for this mistake. This happened twice in my almost a year use of the parking garage. My complaint is that we as consumer, is the imposition of penalty for a PAID ticket. I felt that this is a ripped off for us commuters and consumers! We are already burdened by this high costs of MTA fares.Desired Settlement: After proof of paid ticket, there should be no penalty.

Business

Response:

As the Parking Enforcement for the NYS Metro-North, LAZ Parking is responsible for ensuring that the MTA Rules and Regulations for parking

are adhered too. In reviewing Mr. [redacted] plate history the violation of"Partial or Non-payment of Fee" was has 3rd, offense this year. When a commuter

enters in an incorrect stall number our Enforcement Agent has no way of knowing that it was because a wrong key was entered. All

Kiosks are enabled so that you can view you entry prior to completing the transaction. This will ensure that if a mistake is entered commuters commuters can make the

necessary changes prior to completing payment. Once a payment is made for the stall entered there isn't any way to alter the entry even if two people

entered the same stall number. Only those commuters who do not show an active parking payment receive a violation for "Non-payment of Fee". Yet, if a

customer makes a mistake they have the option to contact our Customer Service Department so we can verify payment and make the correction

to the violation from a Non-payment to an "Erroneous Stall Entry" to$ 7.00. Each offense increases in scale

starting at $15.00, $ 35.00, and $60.00 for the third offense. Mr. [redacted] received a reduction for his first offense to$ 3.50 (Daily Rate fee).

Then he received two more reductions to $7.00 in lieu of paying the full fine. Once a commuter receives a parking

violation this record remains active on their plate history until the matter is resolved. Mr. [redacted] has since

paid all his parking violation at the reduced rate.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

Ms. [redacted] , office manager, stated in her response that the charges were for "NON PAYMENT TO AN ERRONEOUS STALL ENTRY". This is what this complaint is all about .

This honest mistake was always been paid and verified by their customer service, proof submitted with copies of the banks statement. Yet , the imposition of penalty in an already paid ticket is unlawful, and unreasonable business practice. We are being ripped off by this company! We should not allow this kind of practice and has to cease. Laz parking should be investigated and probably get the penalty for ripping off the MTA customers. There should be a class action suit against this company.

I hope this complain will make a difference.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I paid for my parking spot - Laz charges 3.75 per day. I paid it- I paid for my spot on 11/**- yet still received a ticket on my car. I came home to a 60 dollar ticket on my car (now at 7o dollars) because LAZ claimed I did not pay. I showed them proof of payment in an email. They claim that I was in a different parking spot. It is clear that I paid- they have the email-showing that I paid for the day. Nowhere on their website does it state that you will get a parking ticket even if you pay for your spot and have no recourse with which to fight them.Desired Settlement: I would like them take the parking ticket off of my record and admit that it is not my responsibility as I have already paid for parking on the date in question.

During our stay in New York, we parked our car in this garage an the one and only thing left inside the back seat was a set of headphones that belonged to my daughter and they were taken from my vehicle. After dropping off my vehicle and handing them the keys, they were the only ones with access to it until the day I picked it up. Obviously, after speaking to the manager, their defense was a posted sign that said they are not responsible for valuables left in vehicles. What was worse, is that while settling this dispute, the manager and his subordinates were arguing about working and who was responsible for what. All this, in front of people that were either dropping off or picking up vehicles.

Review: I received a violation for an expired permit at the [redacted] train station and called LAZ Parking to dispute. Although I registered with a recurring payment, for some reason, my permit was not renewed. When I called to get an understanding of what the issue was I was told I was sent a notice in February saying there was an issue via email with my payment.

I have checked my email accounts and have no record of this. In addition I now have to be put back on the waiting list to receive a new permit, a process I was told could take up to one year. This is unacceptable and when I asked what I could do I was told nothing deal with it. In addition, I have asked for the notifications with the time stamp to be resent to me and have still received nothing. This abuse has gone on for far too long with this company as they continually play games with the parking situation at the [redacted] train station for commuters looking to earn a living.Desired Settlement: I want to be able to pay and renew my permit and continue to park at the station with a permit I was supposed to have but due to internal error on their part I do not.

Review: I parked at the Harrison train parking lot on June ** and paid for parking for the spot that I believed I had parked in. I had to guess the parking number as roughly 1/* to 1/* of the spots at this parking lot do not have a number posted on the spot due to disrepair. Despite paying $4.50 for parking, I recieved a ticket and notice that if I didn't pay within 1-7 business days I would incur escalating charges. I paid the fee to avoid escalating charges and, at the same time contacted the company requesting that they correct the error and also note disrepair and an issue at the lot. I was told that I could have been reimbursed if I had not paid the charge, although this policy is not disclosed on the ticket or on their site. I e-mailed with [redacted] again to offer pictures of the issue to further resolve this but she refused to reimburse me. This is a highly evident issue if you visit the lot as I daily see people between 7:00 and 7:15 who have to park in these spots as the lots become full but cannot determine which spot to "pay for" as there is no reference number.Desired Settlement: I would like to be reimbursed for the $15 fee.

Business

Response:

Customer complained they received a violation for inputting the wrong parking space number into pay machine because number on spaces are in disrepair.

After investing the area, the customer was parked in a flooded area and numbers are hard to read clearly. Due to the extreme rain we've experienced recently we have to wait until area is completely dry before the numbers are repainted.

A refund will be issued to the customer for $15.00.

Review: I have a serious situation with Laz Parking. My vehicle was parked at the location at [redacted], NYC location for many years under the previous company, [redacted]. In 2013, I was informed that Laz Parking had taken over the operations from [redacted]. My vehicle has been in storage there for over a year, with the plates removed (so obviously not going anywhere). Laz has always had a sporadic invoicing system and we normally paid quarterly. To our understanding, we had paid for the last quarter of 2014. (Although, looking through my email records, they had stopped sending me invoices. In fact, the last invoice I received via email was 6/**/2013 - and before that 3/**/2013. And no bills were ever mailed to my address which they clearly have on file.)

Then, on or around Feb **, I received a "NOTICE OF LIEN AND SALE" for $1475 sent by regular and registered mail sent to my address. This consisted of $1075 parking charge, $275 postage,advertising, investigation & documentation charge, $125 miscellaneous late fees. Of course, it was an unpleasant shock. However, after looking at the DMV website, it appears that the lien had not been filed, and still has not actually been filed.

I asked my boyfriend, the actual owner of the vehicle, to contact Laz Parking and request a copy of our contract, so we could see what the original agreement was regarding payment & storage charges etc. This could not be produced. He spent about a week in phone and email discussion with their "[redacted], and "[redacted] at LAZ Parking" [redacted], trying to first locate our contract (which she confirmed was non-existent) and second to find out what was owed. The amount varied from conversation to conversation, but somewhere from $1000 to $1400 seemed to be the range that they claimed was owed. Although we disagreed as to the amount, we offered to pay it in 2 installments over a 2 week period, as soon as the exact amount could be established because clearly we do not want our car to be auctioned off.

After making that offer twice via email, and calling again, we never heard back from [redacted]. We were unsure how to proceed because we didn't want to be coerced into paying amounts not owed, but at the same time wanted to retrieve our vehicle.

Yesterday evening (March [redacted]) at 7pm, we did finally receive a call from Laz Parking. However, it was a threatening phone call from ?a ?person named [redacted]?? from a personal number (###-###-####?). He would not? identify himself fully? or spell his name but he said he was [redacted]'s boss and said he was "going to file the lien and that the vehicle would be sold on March [redacted] if we didn't pay the parking invoice PLUS the value of the vehicle". Those were his exact words. I did some research and identified him as an employee with the title of "[redacted] at LAZ Parking in NYC".

These harassing or abusive tactics are illegal. It is unacceptable that a national company resorts to thug tactics of threatening phone calls and sending certified letters with false liens (that haven't been filed), with threats to sell our vehicle without giving us proper recourse. These actions are prohibited as False or Misleading Representations, among other offenses, under the New York State law (Article 29-H of the General Business Law) governing debt collection practices.Desired Settlement: I want possession of my vehicle.

Business

Response:

-Monthly Invoices are generated and sent to all customers on the [redacted] of the previous month through both email and regular mail. -[redacted] for Q4 2014 received monthly invoices, up until February 2015 at the same address as the Lien was mailed. -Lien Process was initiated on February [redacted] 2015 after payments were missed for Q4 2014. As [redacted] mentioned, I reached out to him on March [redacted] 2015. When he picked up the phone, I introduced myself and I explained his bill to him and the surcharge for the Lien process. I notified him that the lien process will continue until vehicle is sold or payments are made in full. -Prior to all this, [redacted] tried to negotiate a reduced amount to pay with [redacted] and he was informed that this was not an option. - On March [redacted] 2015 the following email was sent to [redacted] of [redacted]) has stated that he provided you with the charges owed and you both agreed that there would be payments made. I’m not sure which version of the parking agreement you filled out, but in many cases there is a credit card number listed and we are not allowed to keep that documentation. If it was done on-line then we wouldn’t have any physical documentation at all. I must insist that a good faith payment of at least half the balance be made today and the rest made by next week, so you have the opportunity to review the charges. In the future, all payments must be made monthly on the [redacted] as with all other parkers in the garage in order to avoid late fees and the lien process which is our only alternative when payment has not been made. I apologize again for the confusion.” Payment was still not made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response is false.1) Monthly Invoice were never mailed through regular mail at the same address as the Lien was mailed. 2) Lien Process was not initiated on February [redacted] 2015 after payments were missed. However, an unfiled Lien (as per the DMV records) was mailed as a threat - which is a violation of section 807 of the FDCA.3) The Laz Parking employee responding to this complaint called us at 7pm on a private line but did not identify himself except as "[redacted]'s Boss - he only mumbled his name, and spoke threateningly. 4) We never tried to negotiate a reduced amount to pay with [redacted], however, the amounts billed to us varied substantially from email to phone call. We were forced, in response to the Lien, to send a legal response with a Garageman's Lien request for the account ledger to verify the debt. 5) We did receive an on March [redacted] 2015 email after we were forced to reach out to the regional [redacted] of Laz Parking. It did not address our concerns about the Lien, however. He was unable to provide a contract which he said would not exist.We have requested that proof be provided that the vehicle is still in their possession , and also where they are accepting payments because we were advised that monthly parking bills could no longer be accepted at the facility where the vehicle is stored.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On February [redacted], 2014 at approximately 5:35am, I parked at the Spring Valley Park and Ride in order to catch the NJ Transit train. I had to get to work as I work for New York Ciy Transit. I have never used this parking area before and it was my first time using NJ Transit as well. It is required that you purchase a parking ticket to remain in the area. I went to the machine which dispenses the tickets. I placed $5.00 in the machine for a ticket. The machime took my $5.00 and I received a ticket. The $5.00 was jammed in the machine. I purchased another ticket using my credit card and received a recipt. When I arrived at work I immediately notified LAZ Parking requesting a refund. I was told that they would send someone and see what they found. I received a call that day and was told that a person was sent to check out the machine and saw the $5.00 stuck in the machine but he had to return to their shop to get the proper tools to fix it. I was told that when the employee returned to the machine the $5.00 was gone. I was also told that they do not refund the money unless they have an overage. I explained that it was their machine that malfunctioned in the first place and they acknowledged that my $5.00 was in the machine. They have refused to refund my money .Desired Settlement: I would like a refund of my $5.00

Review: On June *, 2013, I parked my vehicle, 2006 BMX X5, at the Platinum (Location #[redacted]) parking garage. I pulled my vehicle in at approximately 10:15am. When I left my vehicle, the attendant that was in charge of parking my vehicle stalled the car three times. When I re-approached the vehicle and asked the attendant if he knew how to drive a German manual transmission, someone else came over to park the car. This attendant then rroceeded to almost back into the car directly behind my car as the reverse is by 1st gear in lieu of my 5th gear in [redacted].At this point, I was extremely uncomfortable with the garage's employees parking my car and I requested to either park it myself or take it to another garage. They assured me that everything would be fine and then the second attendant drove my car away.When I returned to the garage to retrieve my vehicle at approximately 6:30pm a number of events occurred. First, the attendant could not locate my vehicle. It was not in the spot that was indicated on the internal ticket. It took them approximately 1/2 hour to locate the vehicle. After they finally located the car, when they attempted to drive the car up the ramp, I could hear the engine struggling. I ran down the ramp and asked the attendant to shut the car down.When I started my car, the dashboard had every error light on and the engine was clearly in trouble and struggling. I was barely able to get my car up the ramp. I got the car up the ramp and immediately shut down the car.I left the car overnight with the keys in my possession. As you can image at this point no one from this garage was going to be allowed anywhere near my vehicle.I retrieved the car the next morning and brought the car to the [redacted] located on [redacted].After a complete diagnostic test performed, it was determined that the battery voltage dipped too low and the engine module lost its adaption values fro the throttle. [redacted] stated that judging from the scenario; the key must have been left in the ignition and then started without allowing the throttles to make the reference sweep to relearn their end stops.I submitted a claim and requested that the garage compensate me for the expense of the Diagnostics that would not have otherwise been incurred if the car was not left in their care, custody and control. The garage supervisor, [redacted], was extremely unfriendly and rude on the call where he declined my claim stating that they do not cover mechanical failures because I cannot prove it was due to their handling. I stated that I have paperwork showing that this failure had not happened prior or since I owned the car and the [redacted] shop specifically outlined that it was due to the key being left in the ignition which could have only happened at their facility during that time. The customer service is extremely poor. I am not requesting anything other than costs I incurred that I would not have otherwise incurred if I did not leave my car in their care, custody and control that day.Desired Settlement: I am requesting the cost of the Diagnotstic Test performed at BMW in the amount of $165.00 plus tax

Business

Response:

Dear [redacted], I received a letter from you on the above customer complaint. The complaint was sent to the wrong company, as champion parking 46 had left the location in November 2012, as we lost our lease there. A new company took possession of the location, and we had nothing to do with this problem.

Very truly yours,

Consumer

Response:

The location is LAZ (Platinum) on [redacted] The woman I was in contact during the claim process is as follows:

On June *, 2013, I parked my

vehicle, 2006 BMX X5, at the LAZ / Platinum (Location #[redacted])

Parking garage. I pulled my

vehicle in at approximately 10: 15am. I returned to the garage to retrieve my

vehicle at approximately 6:30pm and the attendant could not locate my vehicle

for approximately 30 minutes. When they

finally did locate my car, the care was unable to make it up the ramp. I

requested that the attendant shut down the vehicle and give me the keys. When I started my car, the dashboard had

every error light on and the engine was clearly struggling. I was barely able

to get my car up the ramp and when I finally managed to get the vehicle up the

ramp and into a safe spot I immediately turned the car off.

The manager on duty proceeded to

call his boss to explain the situation. They connected the morning staff on

duty who verified when I dropped my car off that morning there was no mechanical

issues with my vehicle. After another hour of conversations between the manager

on duty and his boss, they agreed to allow me to leave the vehicle overnight for

no charge.

The next morning I scheduled an

appointment with the [redacted] service shop located on [redacted] in Manhattan

and retrieved my vehicle from the parking garage. When I started my vehicle,

all warning lights were off and the engine was normal. I drove the vehicle

straight to the [redacted] service shop where they promptly performed a complete diagnostic

test. Even though the Fault Codes were not currently present, they were stored

and outlined the following issues:

·

DSC

Under voltage

·

Throttle

Body Adaptations

[redacted] stated that judging from the scenario;

the key must have been left on in the garage and then started without allowing

the throttles to make the reference sweep to relearn their end stops. The

Diagnostic Test details are enclosed with this letter.

[redacted] then proceeded to perform a

Battery Midtronics test which determined that the Battery was at 778CCA when it

should be at 900CCA. [redacted] recharged the battery and released the car.

I purchased this vehicle in April

2013 from a dealership in [redacted], OH. The dealership provided me with a report

that showed there were no fault codes currently stored and prior to purchasing

the vehicle I hired a 3rd party mechanic to perform a pre purchase

inspection of the vehicle. The report shows the vehicle was mechanically sound.

I drove the car home to NY from OH and proceed to drive the car daily – both on

long trips to Boston and DC but also commuting to work. The issue has not

occurred prior to June [redacted] and has not occurred after.

The issue is clearly from the

misconduct of the garage and I am grateful that the mechanical failure was not permanent,

however

I usually park my car at the

parking garage across the street and I have never had one single issue with

this garage. Unfortunately that day the garage was filled to capacity and I

decided to park at the LAZ parking (platinum) garage across the street.

I filed my original complaint on

June *, 203 and followed up with a letter on June **, 2013. I then followed up

with the company regarding the status of my claim the following dates:

·

July

**, 2013

·

July

**, 2013

·

August

*, 2013

·

August

**, 2013

·

August

**, 2013

I received a phone call on August

**, 2013 from [redacted] who confirmed that LAZ / Platinum

would be declining my claim based on the fact that I am unable to prove that

the mechanical failure occurred do to any misconduct by his employees. However

I have documentation from the dealership and the pre purchase 3rd

party inspector stating the vehicle was in very good condition. The morning attendants

verified that the vehicle was in good mechanical working order when it was

released into their care, custody and control. I have [redacted] Diagnostic paperwork stating

the error codes and the probability of driver behind those error codes.

I am not looking for any

financial gain. I am simply requesting to be reimbursed for an expense I would

not have otherwise incurred if my vehicle was properly handled wile in LAZ/[redacted] care, custody and control.

Review: When parking at the Laz garage on Saturday August [redacted], between the hours of 10:00am-8:00pm, someone at this establishment went through the the belongings in my car. After picking up my car, I noticed that a wallet with store credit cards was gone through, items in my center consul, glove compartment, doors, back seat, and truck where moved and rummaged through. They touched and moved everything in my car. Still trying to figure out if anything is missing from my car because of everything that they went through. They could have written down credit card numbers, online shopped, who knows!Desired Settlement: I would like to be refunded for my stay at LAZ parking. I would also like to see someone put a stop to this for future people parking in the city. When you leave a car at a garage you expect that since you are a paying patron that your car and belongings would be cared for and trust a business with your car. Companies like this should not be allowed to operate and should be shut down or heavily fined. I have never been so violated and disrespected.

Consumer

Response:

At this time, I have not been contacted by LAZ Parking regarding complaint ID [redacted].Sincerely,[redacted]

Just after 5:30pm on February 24, 1016 I drove by their parking garage at 1026 5th Avenue in San Diego and saw a sign out front stating, “PUBLIC PARKING EARLY BIRD SPECIAL $8 IN BY 9AM”. This was not an unreasonable amount for parking, as a nearby lot charged $10 (flat rate) after five-thirty pm so we parked here. When I went to leave, the charge was $30 and I could not leave the lot unless I paid $30. The parking attendant at the time was very polite and understanding, and had clearly heard many similar complaints before. He showed me the sign (they pulled it sometime before I left at 9:54pm) and said that someone forgot to pull it out from in front of the building that morning. I've made multiple attempts to resolve this to no avail. They have since changed their sign, but have refused to refund the parking difference.

This is a very deceptive practice. I encourage everyone in this forum to file complaints with the Revdex.com as well.

Review: I used this company to park our vehicle and when we took it out, $400.00 worth of personal belonging were taken. They redunded the $90.00 in cash. They were unable to present a schedule with who was working and drove the vehicle. The manager continued to talk about hand picking the team, there should be a bit of objectivity in the process as opposed to emotional reactions. The assistant manager provided us with personal emails and personal cell phones numbers as opposed to business emails or business lines for the company. The manager also attempted to give me personal emails and numbers. I did not leave until they provided me with business information, which took more than an hour. If you work for the company, Laz Parking, as a manager or assistant manager, there should be a protocol and a level of knowledge about your company in case a situation like this arises.Desired Settlement: I would like to know that the integrity of this company is maintained. I would like to know that whomever took the items from my vehicle are dealt with appropriately. I would like my items to be replaced or paid for in full. I would also like to know what you think would be an appropriate resolution.