Laz Parking

Thank you for the acknowledgementI will stay tuned for the formal dismissal of the notice, and payment of my time spent on this matter which currently stands at hoursAssuming there is no further need for follow up from me, you can send a $check in my name, *** ***, to the following address:
*** *** *** ***
*** CA ***
Regards,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Apex Parking is Licensed by the State of Texas and must submit to stringent regulations as well as open to random audits of practices and procedures by the State, never once has any discrepancies been brought to LAZ Parking’s attentionWe offer multiple
parking rates to patrons allowing them ample opportunity to pay for the time neededIf a patron chooses to pay a lesser amount that is something LAZ Parking can not controlAvailable Rates hour - $Hours - $All Day $

Permit holder has been contacted numerous times and we discussed that this parking space was sold in errorThere is a waiting list for the development he applied for and we asked that he remove his vehicle because of NYCHA's policies and regulationsPermit holder refuses to leave locationFull
refund has been issued to permit holder, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I WAS CHEATED OUT OF MONEYI UTILIZED THAT PARKING SPACE APPROXIMATELY MONTHS
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am currently employed for this companyI would NOT referral anyone to work for this companyThey'll work you all day in the sun and heat with out a brake nor lunchExpecting you to work work work until they say your offIts a shame to have a good company with poor management.!!!!!!!!

The White Plains garage will accept transient customers after 10:30am on permit spacesThese permits are ONLY available at the 4th level of the garageAll signs have been previously removed with the time of 9am. We will be more than happy to further discuss a possible reduction of the fine
Please contact *** at ***Thanks,

Hello ***, Thank you for reaching out to us, again, regarding your parking fee noticeUnfortunately, we are unable to clear the notice, as your vehicle was not authorized to park in the reserved space, at the 6th Aveparking lot We apologize for the inconvenience. ***
***LAZ Parking

Dear Mr*** ***,I did some research on the citation with regards to your complaintWhere you were issued the citation, Speer, I am the garage managerI did not find any history or correspondence with you, so if you reached out to LAZ Parking, I am not sure who you contacted, as
this is my first time hearing of thisAt LAZ, we understand there are reasonable misunderstandings when it comes to parking and the citations that sometime follow as a resultIn looking at the citation you received, it appears you did not pay to park on the 3rd level of the garageThere was signage at the time you parked indicating the garage required payment, and no new signage was added after you parked like you alluded to in your dispute. As I mentioned, we understand there can be misunderstandings and we are always willing to work with our customers in this wayPlease know that I will have the citation voided effective immediately, but in the future we may not be able to offer the same courtesy for a similar occurrence. If you have any questions about this or about the garage, please feel free to email me anytime at ***.Thank you for your understanding in this matter. Sam P***Dir of OperationsLAZ Parking - Denver

-Monthly Invoices are generated and sent to all customers on the *** of the previous month through both email and regular mail-*** *** for Qreceived monthly invoices, up until
February at the same address as the Lien was mailed-Lien Process was initiated on February *** after payments were missed for QAs *** *** mentioned, I reached out to him on March *** When he picked up the phone, I introduced myself and I explained his bill to him and the surcharge for the Lien processI notified him that the lien process will continue until vehicle is sold or payments are made in full-Prior to all this, *** *** tried to negotiate a reduced amount to pay with *** *** and he was informed that this was not an option- On March *** the following email was sent to *** *** “*** (*** of *** * ***) has stated that he provided you with the charges owed and you both agreed that there would be payments madeI’m not sure which version of the parking agreement you filled out, but in many cases there is a credit card number listed and we are not allowed to keep that documentationIf it was done on-line then we wouldn’t have any physical documentation at allI must insist that a good faith payment of at least half the balance be made today and the rest made by next week, so you have the opportunity to review the chargesIn the future, all payments must be made monthly on the *** as with all other parkers in the garage in order to avoid late fees and the lien process which is our only alternative when payment has not been madeI apologize again for the confusion.” Payment was still not made

Hello, On 1/*/*** *** *** *** used our facility and took over a 1/hour to leave the building after he paid his parking feeWe have signs posted at each Pay Station stating our exit
policy: " You must pay when ready to exit the building"Also, a disclaimer is printed on each ticket issued which states: " Pay only when ready to exitExit within Minutes of paying or Additional charges will apply"This policy was put in places to prevent customers from paying early and heading to the various shops and restaurants in the buildingThis was a major issue in the pastWe are contractually obligated by the Port Authority of NY/NJ (our Client) to enforce this policyPictures of the signage and ticket disclaimer can be provided upon requestThank you, Nelson R*** LAZ Parking

Good Afternoon, Jamie. We have received the complaint, that you have submitted, in regards to Parking Fee Notice #*** We have taken your appeal into consideration and LAZ Parking has decided to void parking fee notice #***, in full, and waive all related fees
To clarify, LAZ Parking does monitor the Shops at La Jolla Village parking lot to ensure not only that the parkers do not stay over the allotted time but also to ensure that vehicles parked in the lot belong to customers shopping at the center, only during the time that they are shopping at Shops at La Jolla Village Center Please feel free to contact us, with any questions or concerns Thank you, *** ***LAZ Parking*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because I UNDERSTAND THE POLICY HOWEVER I WAS REQUESTING A PERMIT FOR THE NEW YEAR TO WHEN I REALIZED THAT THE PERMIT WAS ONLY FOR SIX WEEKS I THEN REQUESTED TO USE THAT FIRST PAYMENT TOWARDS THE NEW PERMIT AND PAY THE DIFFERENCE UPON REQUEST FOR A YEARLY PERMIT IT IS RIDICULOUS TO HAVE TO PAY DOLLARS THEN IN SIX WEEKS TO PAY ANOTHER DOLLARS WHEN I COULD JUST WAIT SIX WEEKS AND PAY THE PROPER AMOUNT FOR A YEARLY PERMIT
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not been issued a refundI have bank statements to prove itMy bank also stated there are no pending refunds on my accountI complied with the request to move my vehicle on Wednesday June ***,This was days after being contacted by *** *** from Laz by email stating I had to moveI have not parked in this spot since thenI was contacted twice on this matter by Laz, once by email stating I had to move my car and once by phone call after I filed this complaintThe result of that call was someone from Laz stating they would call me backI have not been contacted sinceAny other contact was initiated by me in order to resolve this issue and Laz refused to do anything for meI'am still without any parking spot or refund and it's been over a month since my permit was disabledLaz parking is doing bad business and not owning up to its mistake
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com:
I have received a response made from the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I appreciate you reaching out to LAZ Parking, which I firmly believe is what motivated
them to come to a good-faith deal with me Thank you!
Sincerely,
*** ***

We do understand why you desire a refund for the month you did not live in the development where you purchased a year long parking passHowever, as the parking management company for the New York City Housing Authority it is our responsibility to uphold their rules and regulations, and in this case that is related to their parking permit cycle of one yearWe apologize for any inconvenience, but we have made every effort as has NYCHA to make this yearly cycle transparent in any and all documentation related to parking

Good Afternoon, ** ***
I apologize for the delayed response to your complaint
LAZ Parking has reviewed all submitted infor**tion for parking fee notice #*** and found that the parking fee notice is validThe vehicle in question was parked in spaces designated for customers of the UTC Shopping Center, only while shopping
Although the parking fee notice was found to be valid, LAZ Parking has decided to clear notice #***, in good faithIn the future, please be sure to park in spaces that are designated for UTC Shopping Center employees only, as we will not be clearing any additional notices
Please feel free to contact us with any questions or concerns
Thank you,

I use LAZ 4 days a week at Yale and this last incident broken the camels back. The other day they brought my Wife's Mercedes S 500 to me and when the valet got out he ran. Usually they ask you for your ticket stub to compare, not this guy; he was gone in a flash. When I went to get in the car I looked down and it looked like someone threw a bucket of mud on the floor. I showed the attendant at the door and she said " oh thats not right".. as per the attendant I took pictures and spoke to the MOD the next day. Her words were the same but with an added footnote that one of their lots is very muddy and they should have used a paper floor mat when they got the car. The MOD filled out a report and sent it in to the home office. Today I get a call from some i***t that tells me they are not going to clean the car as it was raining that day and thats what happens. He was very rude and told me to deal with it.
I would be very careful with this company they do not back you in any way. I have had money stolen, car delivers back filthy and always always very late.
its really to bad the old company was great and appreciated the business.

[ You should take responsibility for your employees.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

LAZ parking has received and reviewed complaint #[redacted], in detail. After reviewing the complaint, LAZ Parking has determined that [redacted] had not been charged incorrectly and we cannot refund the amount that was charged to her credit card. We have attached a screenshot of the transaction in...

question as well as pictures of the signs that were posted at the time that the transaction happened.Please feel free to contact us, should you have any questions or concerns.

Good Afternoon,  We sincerely apologize for the delayed response to your refund request.  We will gladly refund the 2nd charge to your account if you could please provide your mailing information, along with your full name, so that we may submit a refund check. I realize that you...

have submitted your information along with your complaint; however, we would like to make sure that we are sending the refund to the correct address.  You may submit your information directly to my email at [redacted] Thank you for your patience. [redacted] LAZ Parking Assistant Portfolio Manager - La Jolla/Promenade[redacted]