LDC National Closing Coordinators, LLC

Hello,I have reviewed the information provided by your correspondence and the information provided by the Revdex.comTo date, we have received no ticket requests from either the email address listed with the Revdex.com, nor the email address tied to the game accountIn addition, there have been no tickets received, that mentioned the account nameAs a result, the automated renewal, which was detailed on the check out screen and the receipt email at time of initial purchase, charged the active billing profile on the accountIn regards to the ban placed on the account, a dispute was filed for the charge in question through your credit card issuerThis resulted in a chargeback, which forced a refund from usAny time this occurs, the account tied to the chargeback is bannedThat being said, the charge was eligible for a refund and I have removed the ban from the account, including all the game time that was remaining.Thank you,KingsIsle Account Manager

Hi There! We do not provide phone support.As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on your banking statement within 2-business days The account can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support [redacted] Did you know you don't have to wait until the day before renewal to cancel? https://kingsisle.custhelp.com/app/answers/detail/a_id/196#How Does the Billing Work?

Hello,In order to re-open the account, 14,Crowns would need to be paid backIf you wish to make payment, you can do so by sending a check or money order to KingsIsle Entertainment, [redacted] *** [redacted] ** [redacted] The amount necessary to reinstate this account is: $30We will notify you via this email when the account is reinstatedThank You, KingsIsle Account Manager

Hello,I have reviewed all correspondences related to the issue at handThe first contact that we received from the email address you listed with the Revdex.com, was on 07/09/The resolution of this ticket was the banning of the account, per your request and the removal of your email address from said account, which was doneIn regards to the chargesEach of the charges in question, generated an email receipt, sent to the email address you used with the Revdex.comThe first email from our system was sent on 06/26/This email would have indicated that an account under your email address was createdOn 07/08/2015, the first purchase receipt was sent to youOn 07/09/2015, we received the first ticket from your email address, making us aware of the situationThe charges you requested a refund for, were not eligible due to the fact that the benefits were already utilized on the accountThis is the reason the Support Team was unable to provide you with a refundAll this being said, a dispute was filed through the PayPal account responsible for the charges and all of the funds were returnedThank you,KingsIsle Account Manager

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] because I never gave out my info in game or out of it my sister shared out of game on facebook an maybe he did in game while he was on my account but I never did plz belive me I have friends that wrote you all telling you this

[redacted] your username - [redacted] the billing name - first and last - [redacted] your complete billing address including street address,city, state and zip code - [redacted] *** [redacted] the last digits of your credit card on file It's a diffrent card, I don't know the last four*the name of the main character - [redacted] the original email address associated with the account - I forget the email, I believe it is [redacted] the approximate date/time you noticed a change in the account or couldn't access the account - Sep

Hello,The accounts have been banned due to a confirmed violation of our Terms of Use Specifically, they were found to have been accessed by unauthorized players &/or been confirmed having accessed other accounts For the integrity & security of all the accounts, they have been permanently banned and are no longer accessible for Wizardor Pirate101.You are fully responsible for all activities conducted through your account, including all purchasing activitiesYou are responsible for maintaining the confidentiality of your password and for any use of your password to gain access to your account and your account informationIf you disclose your password to any other person, it is at your own risk.We're sorry the choice was made to violate the Terms of UseUnfortunately, for the safety of the larger playing population, we respectfully request you seek entertainment elsewhere.Sincerely,KingsIsle Support Manager

Hello, I reviewed the account information and the support ticket regarding this incident The action taken was in line with the policies we have in place for in-game chatThe account information was given to another player, thus causing the compromise to occurSince the account security can not be guaranteed, the account has been muted Thank You, KingsIsle Account Manager

Hello,The additional information you provided, did not yield an account that contained the charges you are referring toI ask again, please contact us directly, as this is a public forum and information that you provide here may not be secureAny account specific information that we do find, will not be given through this forumThank You,KingsIsle Account Manager

Greetings,What you are requesting is not possible for us to accommodateIn addition, it is not something that the Support Team could even begin to ask our Development Team to considerOnly in a case where a decision is made to provide this service to the entire player base, would a service like this even be consideredI am sorry, but there is nothing more that can be done.Thanks,KingsIsle Account Manager

Complaint: [redacted] I am rejecting this response because: This company is quick to charge my credit card, when I challenge it, they claim they cannot find my information and ask that I contact them directly I tried that, there is no way to reach them Please provide a REAL person's name and direct # for me to contact I've followed all of your instructions with NO results Your practice of delay, deny, avoid is very very unethical at best My Credit Card Company has cancelled the account to block your charges.I would hope that the Revdex.com holds them accountable for this illegal business practice! This is dishonest.This company should be closed Regards, [redacted]

Hello,I’m sorry, when we get word from a credit card company that a card holder has issued a chargeback against an account, our only choice is to suspend that account until the investigation is completeWe will gladly reinstate the account as soon as we hear from the card issuer that the chargeback has been rescinded or otherwise resolved If you wish to expedite the process, please contact your bank directly.If you wish to make payment for the chargeback amount, you can do so by sending a check or money order to KingsIsle Entertainment, [redacted] *** Please be sure to include your username! Upon receipt, we will notify the credit card company to resolve the charge back dispute in the cardholder’s favor and reinstate the game account The amount necessary to reinstate this account is: $($disputed amount + $($per line item) (credit card chargeback fee to KingsIsle)).We will notify you via this email when the account is reinstated.Thank you and we look forward to having you back in The Spiral!Regards,KingsIsle Billing Support

Hello, When you subscribe to our services, you agree to a recurring charge unless cancelled beforehandIt appears that the most recent renewal associated with this email address was on 12/27/on account eakUnfortunately, it is way past eligibility for a refundOver months have passed since the renewal occurredI can assure you that the account has since been cancelled and will not renew on 12/27/and the billing profile has been removed Regards,KingsIsle Billing Support

Hello, Accounts associated with the permanent ban have all billing information disabled. A 10 year ban is equivalent to a permanent ban. Regards,KingsIsle Support

Complaint: [redacted] I am rejecting this response because: I have contacted the email and still have not heard a response backI am very angry that still after almost weeks don't have my hacked account and have not had any progress towards getting it back Regards, [redacted]

Hello,As a one-time courtesy, we have refunded the two month [redacted] memberships + Crowns packs, as these purchases were made within our eligible refund time period A credit of $should appear on the payment account statement of the original purchase accounts within 2- days.The user of the accounts in question has violated our Terms of Use by sharing his or her personal account information with unauthorized persons multiple times This has resulted in multiple compromises of the accounts Due to these persistent violations of our Terms of Use, the accounts are permanently banned and will not be released.Regards,KingsIsle Support Manager

Hello, While I understand that you are not happy about the changes made in the most recent update, there is nothing that the Support Team can do to change thisThis was a design decision by the developersWhile I can forward your concern to the Development Team, the best course of action is
to voice your feedback on the official Wizardforums. Thank you, KingsIsle Account Manager

Complaint: ***
I am rejecting this response because: I have contacted support with no resolution to the problem. The last time I was able to log in was June 30th
Regards,
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Complaint: ***
I am rejecting this response because:
Regards,
*** ***the charges started in july2015...kingsisle thru direct express mastercard have all transactions causing t5his dispute....I don't have any account there,,,Godzuno is a fraud charger on accountI have reported this prior..have emails from kingsisle saying no refunds...I have never played nor have an email/computer account..Kingsisle is fully aware of fraud./ Please continue to help!!!!!!!!!!! ty

Complaint: ***
I am rejecting this response because: No KingsIsle NEVER responded to my case from July 3, or the one from July 8, There are no new updates in my crown history for extra crowns eitherRevdex.com, thank you for helping me, you have done all you could do at this pointAfter September, KingsIsle will be losing me as a customerI regret spending my money on their membership cards and because of how I've been treated by them, I will never spend anymore of my money on their games in the futureAnd yes, I am counting the days until September so I can be done with KingsIsle.Again, thank you very Revdex.com for your help because I wouldn't have gotten this far if I had never contacted the Revdex.com after my bad customer service experience with KingsIsle
Regards,
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