Lexington Law Firm

we received the following message from the business regarding this complaint:Re: [redacted] This is Lexington Law Firm’s formal response to [redacted]’s Revdex.com complaint. We do not engage in fraudulent practices as [redacted] claims.  Customer agreed s/he would...

have five days to change his/her mind after sign up, not 14.  S/he was told the billing would be valid and earned after a five day grace period only.  Our billing was to occur between the 6th day and the 14th day after sign up.  She has simply confused this in her memory.  Our agreement however was signed by this customer and s/he specifically attested s/he read and understood all terms prior to signing the agreement.  S/he may consult his/ her copy for validation of this agreement.  The cancellation within five days is customer's clear responsibility if s/he has changed her mind during that time.  After that our generous grace period is over.  Cancelling on the 20th, the customer could not reasonably expect us to extend the grace period from five days to 14 days when we only offered the five, and all other customers are only offered five.  Additionally, customer claims we 'did nothing', but the facts and our records show we did do the work we promised.  The case set up was completed, and we had started on the first month's work of interventions and challenges.  This is the work of the first month that s/he was never billed for due to her cancellation.  We performed the set up, received the fee, then performed the first months’ work but never charged for it.  We are unable to give a refund of the set up fee as that was earned and customer agreed to it.   We strongly object to her accusation that we engage in fraudulent practices, and note that she has no facts whatsoever that support that accusation Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[redacted]

Re: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’ Revdex.com complaint. Lexington is sorry to hear of any dissatisfaction Mr. [redacted] had with Lexington and any of its services. An attorney from Lexington reached out via phone and email to communicate with Mr. [redacted] but was unable to speak with him. Despite not being able to speak with him, Lexington has taken steps it feels should adequately resolve Mr. [redacted]' concerns with this matter. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] and [redacted] This Lexington Law Firm’s formal response to Mr. and Mrs. [redacted]’ Revdex.com complaint. Lexington is troubled to hear of the issues that arose during Mr. and Mrs. [redacted]’s time with Lexington. Lexington takes all complaints very seriously and...

strives to resolve them in a timely manner. Upon review of their case, Mr. and Mrs. [redacted] signed up with Lexington on 3/2/17 in order to have Lexington address negative items on their credit reports. In compliance with the Credit Repair Organizations Act, Lexington allows its client a period of time to close their case without being charged. Mr. and Mrs. [redacted] closed their case within this period and were not charged anything in addition to the $14.99 fee to obtain their credit reports upon signing up. An attorney with Lexington has reached out to Mr. and Mrs. [redacted] several times via telephone but has only been able to leave them voice mails. Mr. and Mrs. [redacted] have not returned any calls to Lexington as of the time of this Response. Lexington has, however, taken steps that it feels should resolve Mr. and Mrs. [redacted]’s concerns Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

This is Lexington Law Firm’s formal response to Ms. W[redacted]’s Revdex.com complaint. Ms. W[redacted] signed up for Lexington Law Firm’s services on 3/5/14. The service plan selected was the Concord Premier Service for $99.95 per month. Between 3/5/14 and 6/6/15, Lexington Law Firm performed work...

on Ms. W[redacted]’s case. Lexington Law Firm sent 96 challenges to the credit bureaus and intervened with 12 of Ms. W[redacted]’s creditors during the 15 months that her case was open. During that time, 15 negative items were removed from Ms. W[redacted]’s credit reports. Lexington Law Firm does not charge in advance, but charges monthly for work performed in the previous month. Ms. W[redacted]’s monthly payments of $99.95 were scheduled to draft on the twelfth (12th) day of every month. Ms. W[redacted]’s payment on 5/12/15 was for services performed from 4/12/15 to 5/11/15. When she closed her case on 6/6/15, Lexington Law Firm had performed work for Ms. W[redacted] from 5/12/15 to 6/6/15, which amounts to 25 days of service. The $99.95 that Lexington Law Firm charged on 6/12/15 was payment for these 25 days of work performed. Lexington Law Firm charges an initial fee to set up a client’s case. Ms. W[redacted] was informed of the $99.95 first work fee when she opened her case by phone. This fee is also disclosed in the Engagement Agreement that Ms. W[redacted] signed when she opened her case. Lexington Law Firm sends challenge and intervention letters to the three major credit bureaus and to creditors. Although the firm has control over the letters we send, it does not control the actions of the bureaus or the creditors. Therefore, Lexington Law Firm cannot force the bureaus to remove any negative items, nor can it force creditors to stop reporting a negative item. If an item is removed from a client’s credit report, there is no guarantee that the item will also be removed from the other two credit reports, as the bureaus are independent of one another. As a courtesy, Lexington Law Firm has issued a refund of $99.95 to Ms. W[redacted]. This refund will take 3-5 business days to process. The firm will not continue to work for Ms. W[redacted], as her case is now closed. Lexington Law Firm considers this matter resolved. Sincerely,Amy R[redacted]Executive AssistantLexington Law Firm

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington Law Firm regrets to hear of any problems that may have arisen while Mrs. [redacted] was a client. When Mrs. [redacted] enrolled with Lexington she also enrolled...

with her husband. When two individuals enroll together Lexington offers each of them half off their initial payment. This discount is only eligible for the first payment, meaning each subsequent payment for monthly fees is paid at regular price for each client. It seems this was not clear when Mrs. [redacted] enrolled. An attorney from Lexington has reviewed Mrs. [redacted]’s case and her statements made in this Complaint. An attorney from Lexington has reached out to Mrs. [redacted] to attempt to resolve her concerns. After speaking on the phone, Mrs. [redacted] and Lexington have come to an amicable resolution that allows each party to move forward.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] Lexington Law Firm challenges items with the credit bureaus and sends letters to creditors on the clients’ behalf in order to ensure the items being reported are accurate and substantiated under the Fair Credit Reporting Act. Lexington challenges based on the...

feedback provided by its clients either over the phone with a paralegal or by the client on the client website. Upon receiving this Complaint from Mr. [redacted], an attorney from Lexington reviewed his case to verify that the challenges submitted by Lexington on Mr. [redacted]’s behalf were sent after directed by him on how to challenge it. An attorney called Mr. [redacted] to discuss his case and any other concerns he may have had. After speaking on the phone, the firm and Mr. [redacted] have come to an amicable resolution to his Complaint.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Complaint: [redacted]
I am rejecting this response because:I never told your representative the information was inaccurate.  If the the information was inaccurate, I could have contacted the credit bureaus myself.   After looking at my credit reports,  I was told that you had...

processes in place to challenge the bureaus and effect positive change on my report.  I don't need to verify that there were late payments on my credit report.  The only work you performed excellently was extracting the payments from my checking account.  I would have taken the bureaus to court if they did something wrong.  Less expensive is rarely good and Lexington Law Firm is proof positive.  People don't have money to throw away.  I wanted to leave far earlier than I did, but the paralegals encouraged me on several occasions to continue on. They incentivized my continued stays with discounts.  What you promise on paper and what you do in practice are not the same.  Your company is the gold standard for Bait and Switch!  Your company would die overnight if you clearly told your subscribers that if the late payments, bankruptcies and collections on your credit reports are accurate, we WONT be able to help you.  This is not about the money.  It is the principle.  I want my refund!
Sincerely,
[redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Customer is not allowed to sign up unless she read the engagement agreement and specifically text us an affirmation that they understand the terms. We retain proof of...

this.  There are so many things discussed during a typical sign up call and we are aware of the potential for customers to state that they 'were unaware', when they simply misremember the conversation. Thus we put it all in writing and customer must read before we accept the case.   Our billing and all other terms were agreed to after she attested she read and understood the terms.  Additionally in this case, when customer contacted us, it was to cancel for 'financial reasons', and when she was informed of the final bill for services rendered that month, she became hostile and threatened to contact the Revdex.com.  She did not have a valid complaint however, and we earned those fees working on her issues.   Our agent in an attempt to help her, was extremely accommodating, given customer's unreasonable posture on the matter, and offered to waive her final bill, or refund her set up fee, whichever would help her.  This was in the interest of retaining customer's goodwill.  She accepted.  She agreed that with the courtesy discount of our earned fees, that she was satisfied.   Thus, not only was customer aware that we cannot promise any particular result, but was also given a courtesy discount in order to help her understand that we were interested in her satisfaction level, and interested in resolving complaints prior to her need to contact a third party.  We hope this helps explain the situation, and we ask customer to honor the agreement she had with us, that her discounts would resolve her need to complain further. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. The Maintenance Pro plan offer that Mr. [redacted] received was sent in error. This was clearly explained to him when he called about it. Despite that, Lexington is willing to honor the offer. We have...

attempted to contact Mr. [redacted] in an effort to resolve this matter. When we finally reached him on February 5, 2016, he told us he would call us back next week. We are awaiting his call in anticipation of resolving this matter to the satisfaction of both parties.   Thanks, Kristine G[redacted] | Managing Executive Assistant, Lexington Law Firm

Re: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. As we stated you were never billed for any services.  We closed your account and never billed you.  Show us a completed charge by our firm and we will of course refund the payment, but our records show that you were never billed.  As far as 'stop payments' go, it would have been unnecessary as we simply honored your request to cancel.   Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,** I have received my refund however you should not shut down services a customer has paid for and is expecting. If they are expecting your service. No one contacted me to resolve anything before my service was shut down with out me knowing even though you guys had my payment info. Every time I called your business no one had my info there were no managers or anyone that could resolve any questions. All that would happen is I would get transferred to another person with no authority that would have me tell them a 20 min story of the situation just to to tell me an "attorney is reviewing my case and would call me" No one contacted me for days and when I found out my service was shut down no one could resolve the situation or reactivate it. Because it was such a bad experience, I went with another provider. I do not recommend Lexington Law horrible customer service. And I wasted two weeks of trying to contact them or talk to someone to resolve the situation which would seem to be something that could have took a total of 20 min to resolve. But apparently they have no supervisors there only "attorneys." Do not use this service.

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington law firm is sorry to hear of any problems Ms. [redacted] may have had with Lexington’s services while she was a client. Ms. [redacted] became a client of Lexington in...

April of 2015 and continued with Lexington until August of 2015. Lexington has not heard from or received any communication from Ms. [redacted] since she closed her case in August of 2015. Lexington is unable to guarantee which items may be deleted or remain on a client’s credit report as the items are reported by creditors and/or the credit bureaus. Lexington sent over 30 disputes to credit bureaus and several letters to creditors on Ms. [redacted]’s behalf. Lexington sends these based on the information included in the client’s credit reports. Although it is not common, items can be deleted from a credit report and then re-added if the creditor is able to verify or update the information. Whether an item comes back on is, again, outside the control of Lexington. Based on the engagement agreement signed by Ms. [redacted] when she became a client, Lexington provided all the services as stated within the agreement. An attorney from Lexington has tried to contact Ms. [redacted] by phone and email to discuss her concerns, but as of the time of this Response has not yet received any returned correspondence from her. Lexington would encourage Ms. [redacted] to contact Lexington as stated in the voicemail or email to discuss her concerns. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington regrets to hear of any problems that may have occurred when Mr. [redacted]’s wife enrolled with Lexington for credit repair services. Upon enrolling, Mr. [redacted]...

authorized his wife to use his payment method to pay for her case with Lexington. This payment method was to remain on file, as was explained would be the case, until a new method was placed on file. Lexington took a payment from the card as agreed upon in the engagement agreement, which apparently may have been unclear to Mr. [redacted] as his wife signed the agreement. Upon receiving this Complaint, an attorney from Lexington has reviewed the details of the Complaint and the payment taken. Lexington has taken steps it feels should resolve Mr. [redacted]’s concerns going forward. These steps have been communicated to Mr. [redacted] via email. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Re: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. We have spoken with customer and sorted out this misunderstanding, somewhat prior to our receipt of this complaint.  We spoke to him today however and verified that his...

issues have been resolved with refunds due to the billing date mix-up.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[redacted]

Re: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’ Revdex.com complaint. We've investigated, and see that you did write us an email, that hints at cancellation, but may have been somewhat confusing to our agent handling your concern.  However...

it is clear that you should have been contacted for clarification.  We are sorry this did not occur.  It appears to have been an oversight and the agent will receive training.   We appreciate your bringing this to our attention. We will provide refunds to effectuate your desire to cancel on 10/8/16 rather than 10/31/16.  Accordingly the refund will be for the entire amount of your last payment.  We are sorry for any inconvenience this may have caused.  Also, we did email you a copy of your case file on November 8th.  We received a read receipt from your email account indicating to us you had opened it.  Please let us know if you need another.  Claudia [redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Re: #[redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law regrets to hear that a client has had a negative experience during any part of their relationship with Lexington Law. On June 4, 2015, Mr. [redacted] began his...

relationship with Lexington Law, at which time he was explained the standard billing procedures, including the First Work Fee and the subsequent monthly fees. In addition, Mr. [redacted] signed the engagement agreement which explains these policies in detail. Lexington Law has reached out to Mr. [redacted] and both sides have reached a mutual resolution. Thanks,Kristine G[redacted] | Managing Executive Assistant, Lexington Law Firm

Re: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington Law Firm is sorry to hear of any unsatisfactory service while she was client with Lexington. Lexington strives to review and resolve every issue in a timely...

manner and to each parties’ satisfaction. While Mrs. [redacted] was a client, Lexington sent out over thirty disputes to credit bureaus and several letters to her creditors. Mrs. [redacted] saw twenty six negative items removed during her time with Lexington. Despite those results, Mrs. [redacted] seems focused on the one negative that appeared on her report. Lexington Law obtains credit reports for clients on a monthly basis and notifies clients of new reports as well as if items have been added or deleted. If items are added then Lexington will take action at our client’s direction. Lexington reminds its clients that it is not responsible for what items are placed on or deleted from clients’ credit reports. This is done at the sole discretion of the creditors and/or the credit bureaus. An attorney from Lexington has reached out to Mrs. [redacted] via email and phone in order to resolve her concerns. Despite not being able to speak with Ms. [redacted], Lexington has taken substantial steps it believes should resolve her concerns and allow all parties to move forward. Lexington has communicated these steps to Mrs. [redacted] via email. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’ Revdex.com complaint. Mr. [redacted] signed up for Lexington’s credit repair services and was a client of Lexington for approximately one month. During that one month of service Mr. [redacted] saw four...

negative items removed from his credit reports. During this time Lexington sent disputes to credit bureaus and letters to creditors on Mr. [redacted] behalf. An attorney from Lexington has reached out to Mr. [redacted] by phone and email but has not been able to speak with him. As of the writing of this response Mr. [redacted] has not returned any correspondence. Despite not being able to speak with Mr. [redacted], Lexington has taken steps it believes should resolve all issues Mr. [redacted] has going forward. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kimberly S[redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law is always disappointed to hear that a client has had a negative experience while a client. When such instances occur, Lexington does everything within its...

power to resolve the situation. Lexington has reached out to the client and it has taken steps that it feels reaches a mutual resolution to the situation. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]